Costakreuzfahrten Reviews

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40 Reviews

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20% users rated Poor
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8% users rated Very Good
13% users rated Excellent
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N Norbert Strübel
76 days ago

Absolutely Disastrous Cruise Experience – Costa Toscana

I recently traveled with costakreuzfahrten.de on the Toscana ship, and I must say, it was an utter disappointment from start to finish. The lack of variety in dining options was glaring, with only one kitchen serving the restaurants included in the price. The buffet featured the same limited selection of food throughout the entire journey, and several other restaurants were closed, leading to overcrowding and cold, unappetizing dishes. The unenthusiastic and unmotivated staff added to the frustration, as dirty tables were left uncleared, and guests often had to clean up after the previous diners themselves. Communication was also a significant issue, with no announcements in German unless they were promoting sales. Trying to resolve any concerns at the reception during the day was next to impossible due to the language barriers, forcing guests to schedule an evening appointment. On a scorching sea day at 30°C, the delayed opening of the pool bar until noon left many parched guests without any refreshments beforehand. Having been seasoned cruise travelers taking approximately two cruises annually, we can confidently affirm that Costa Crociere operates at rock bottom. Our advice is simple: expect frustration, lack of service, and a complete absence of vacation vibes onboard this cruise line. In essence, Costa Toscana fails to deliver a worthwhile holiday experience.
A Axel and Thomas
80 days ago

Unforgettable Memories Made with Costa Pacifica!

Dive into my travelogue of a dreamy Caribbean cruise experience aboard the Costa Pacifica! Booked through the reputable Berge und Meer travel agency, our group of four embarked on a two-week adventure, complete with an all-inclusive drinks package. Our journey began with a flight on Condor, which unexpectedly was operated by an unfamiliar Spanish airline with dated aircraft and subpar service. Upon boarding our cabin, excitement turned to disappointment as we noticed stains on the curtains, sofa, and dirty interiors. Despite these initial setbacks, our attentive room service alleviated some concerns upon our request. The buffet restaurants left much to be desired, with unclean tables and repetitive meal offerings causing discomfort. The breakfast areas continued the trend of disorganization and limited choices, lacking variety and cleanliness. However, dinner at the My Way Restaurant, Table 110, was a highlight thanks to the exceptional service provided by Levan and Ragil, who went above and beyond to ensure a pleasant dining experience. Despite the letdowns in amenities and dining, the shining stars of our journey were the dedicated staff members like Levan, Ragil, and Alex at the Round the Clock Bar, who made every interaction memorable. The overpriced excursions led us to explore the islands independently, negotiating taxi fares and schedules to optimize our experiences. While the Costa Pacifica's shortcomings were evident, the heartfelt interactions with the crew highlighted the true essence of the voyage. The plea for top ratings from management towards the end reflected a stark misalignment between expectation and reality. Unfortunately, the consensus among our group and seasoned Costa travelers was unanimous - a return trip with Costa is unlikely due to the substantial investment and underwhelming experiences. An expedition that left us yearning for more, our journey on the Costa Pacifica will be etched in our memories, showcasing the resilience of the human spirit in surpassing the constraints of a lackluster cruise experience.
N Nicole
84 days ago

Rediscovering the Magic of Cruising: A Transformational Experience

Reflecting on my recent journey with costacruises.com, I feel compelled to share the profound impact it had on me, steering my perspective towards the pure essence of travel. Initially hesitant, I embarked on this adventure with an open heart, ready to embrace the unknown. The vessel, a majestic haven, instantly enveloped me in tranquility, a far cry from the bustling world outside. Yes, amidst the sea of serenity, I discovered a hidden gem - the beauty of solitude and reflection. While some venues were closed, the ones buzzing with life captivated me. The buffet restaurant, a culinary haven, offered a symphony of flavors, each bite telling a story of distant lands. The challenges with cleanliness and service echoed an understaffed crew, yet their dedication shone through in moments of genuine connection. Ah, the entertainments - a delightful blend of music and dance, drawing me into a whirlwind of emotions I gladly surrendered to. The cozy theater, though small, created an intimate setting for unforgettable performances. The sun-drenched decks, though limited in loungers, brought fellow travelers closer, fostering unexpected bonds under the vast sky. The reception, a hub of activity, may have appeared cramped, but within those walls, I found warmth and assistance beyond measure. Yes, minor inconveniences existed - a clogged sink, a hint of mustiness in the air - but they paled in comparison to the grandeur of the experience. The ship, a testament to time's passage and memories made, bore its imperfections proudly, each stain on the carpet a tale untold. In its imperfections, I found beauty - a reminder that perfection lies not in flawlessness, but in the stories etched within each crease and corner. As I bid adieu to my floating abode, gratitude flooded my soul, for through its imperfections, I discovered a profound truth - that true beauty transcends stereotypes and surfaces, residing in the joy of shared experiences and the magic of unexpected encounters. Costa, thank you for unveiling this profound realization, turning a journey into a transformational voyage of the soul.
M Mary
89 days ago

Unforgettable Memories Made on a Mediterranean Cruise: My Honest Testimonial for costakreuzfahrten.de

Embarking on a journey with Costa Deliziosa in the Mediterranean from December 23, 2023, to January 6, 2024, was a highly anticipated adventure for me. As Costa was the only company offering this particular route, my excitement knew no bounds. However, my experience led me to rate Costa with 1 star and for valid reasons. Although no stranger to cruises, I found the dinner service on Deck 2 commendable, earning it 2 stars for its exceptional quality. Unfortunately, the remaining dining options, including the buffet restaurants and breakfast venues, left much to be desired. The overall service was lacking, with mealtimes dragging on for hours, causing significant delays. Constant mix-ups with orders led to continuous reminders to the staff, resulting in a frustrating dining experience. The absence of basic amenities like bathrobes, slippers, outdoor blankets, and towels, commonly found on other ships, was disappointing. The lack of a festive ambiance and menu during the holiday season further dampened the cruise's spirit. Moreover, the absence of German-speaking assistance onboard and the overwhelming noise levels due to overcrowding made relaxation challenging. Despite an abundance of staff, their evident overwhelm and disinterest reflected in their service quality. The disembarkation process lacked proper guidance, leaving passengers to fend for themselves in locating the buses. In conclusion, my time with COSTA was marred by various shortcomings, leading me to vow never to repeat this experience. Post-cruise attempts at addressing my concerns were met with a superficial response, leaving me questioning if my feedback was even acknowledged or understood. As a passionate traveler, I believe in honest feedback to enhance customer experiences. While my Costa cruise fell short of expectations, I hope this testimonial serves as constructive criticism for future improvements in service quality and guest satisfaction.
A Anonym
91 days ago

The Magic of Sailing with AIDA and Royal Caribbean: A Review of Costakreuzfahrten.de

Upon navigating the bustling sea of online travel deals, my journey led me to costakreuzfahrten.de. Expecting smooth sailing, I eagerly signed up for their newsletter, only to find myself caught in a storm of unsolicited emails. Costa, touted as the culprit, shamelessly partnered with the notorious "Travelsbroker-Netzwerk" to bombard my inbox with illegal promotions. Disheartened by this blatant disregard for consumer rights, I swiftly made a decision: no voyages with Costa for me. In this digital age, where trust and integrity are paramount, my faith in ethical business practices remains unshaken. Instead of setting sail with Costa, I set my sights on AIDA and Royal Caribbean – beacons of reliability and excellence in the cruise industry. By choosing to sail with reputable and respectful companies, I not only ensure a memorable vacation but also support businesses that prioritize customer satisfaction above all else. To fellow adventurers seeking the perfect cruise experience, I urge you to navigate wisely and choose companies that uphold the highest standards of ethics and professionalism. Let your travels be guided by integrity, and may the seas you sail be as pure and untarnished as the service you deserve.
D Daniel Dietrich
92 days ago

A Gem in the Rough Seas: Costa Smeralda Review

Embarking on the Costa Smeralda cruise ship with costakreuzfahrten.de in January 2024 was a whirlwind of emotions. Amidst the chaos, there were pockets of brilliance that shone through. From the sleek design and easy-to-navigate layout to the delicious dinners and pristine public restrooms, the ship certainly had its positives. However, not everything was smooth sailing. The lack of clear signage, hit-or-miss buffet quality, and occasional lapses in service left much to be desired. Issues like the absence of a refrigerator in the cabin, technical glitches in the app, and long queues for cutlery at the buffet dampened the overall experience. Despite the setbacks, there were glimpses of innovation, like the Colosseo area, although plagued by overcrowding and obstructed views. The vibrant energy of the lively Italian guests and carefree children added a dynamic flair to the voyage, but at times, it veered towards disruptive. Navigating the bustling crowds of over 5,500 passengers on a ship built to accommodate 6,500 presented its challenges. The constant struggle for space at popular events and limitations in accessing certain amenities due to overcrowding painted a bittersweet picture of the journey. For those seeking an adventure on a contemporary vessel amidst the liveliness of Italian charm, Costa Smeralda could be the perfect fit. With a few tweaks in crowd management and service standards, this diamond in the rough has the potential to truly shine.
M Monika Pr
97 days ago

A Memorable Journey with Costa Kreuzfahrten: A Satisfied Customer’s Experience

Embarking on a transatlantic voyage from the Mediterranean to Dubai with Costa Kreuzfahrten was an experience beyond compare. From the moment I stepped into my well-appointed cabin, I was impressed by the cleanliness and attention to detail. The culinary offerings, particularly at the sit-down restaurant, surpassed my expectations with their quality and variety. The entertainment on board was a testament to professionalism, with shows that were not only well-executed but also truly outstanding. Throughout the journey, I found the entire staff to be not only friendly but consistently cheerful, adding to the vibrant atmosphere on the ship. This journey with Costa Kreuzfahrten has left an indelible mark, and I am delighted to have been a part of such a fantastic experience. My heartfelt thanks to the entire team for making this trip an exceptionally memorable one.
S Sabine
99 days ago

Unforgettable Experience: A Review of costakreuzfahrten.de

Embarking on a journey with costakreuzfahrten.de was a one-time experience that I will never forget. The epitome of mass tourism at its lowest level, the restrictions imposed by the waiters on table selection during meals and the rationing of sugar for coffee and Parmesan cheese for lasagna left much to be desired. The constant buzz of 4000 individuals, primarily Asians and Italians on our trip, shattered any hope of tranquility or relaxation; instead, it created a cacophony of noise with screaming babies and boisterous children benefiting from complimentary fares. Despite the chaos, I must admit that the cabins were aesthetically pleasing, even though the unheated bathroom in January left me feeling frozen and resulted in illness after showering. The cuisine and menus on board were of high quality; however, the lack of salad and vegetables with the main dishes necessitated a visit to the buffet restaurant. The fruit selection was also disappointingly limited. For future travelers, I would recommend investing a little more for a reputable cruise line to ensure a more enjoyable experience. This inaugural and final journey with Costa has left us profoundly disappointed.
F Frank He
99 days ago

Embarking on a Journey with Costa: An Honest Reflection

As I share my experience with costakreuzfahrten.de, I find myself currently aboard the Costa Firenze, on its final voyage before heading to the USA. The first week brought delightful dining experiences, but as the second week unfolded, a noticeable shift occurred. Wine options dwindled, fresh fruits were subpar, and meals seemed haphazardly assembled, hinting at leftovers being repurposed. Fresh salads were a rare sight, and the food often arrived lukewarm or even cold. Amidst these culinary challenges, a gastrointestinal virus made its presence felt on the ship. Scheduled excursions faced delays, with departures and return trips plagued by tardiness. German-language entertainment sources were frequently unavailable, and addressing concerns felt dismissive, with language barriers conveniently emerging. Bar closures by 10:30 PM contradicted the promise of late-night social spaces. The array of additional charges on board, coupled with their exorbitant prices, only added to the disappointment. Even pre-booked amenities like a WhatsApp package failed to consistently function. The prospect of spending 99 Euros for a 75-minute sauna session further underscored the questionable value proposition. As our journey nears its end, the prevailing sentiment among passengers, including myself, is one of illness and disillusionment. Costa, regrettably, falls short of expectations, painting a stark contrast to the serene vacation experience envisioned. In conclusion, while memories are being made on the Costa Firenze, they are overshadowed by a series of letdowns. This candid account serves as a cautionary tale for those seeking a seamless and enjoyable cruise adventure.
E EZ
106 days ago

Unforgettable Experience with Costa Cruises: A Testimonial of Exceptional Service

Reflecting on my recent voyage with Costa Cruises, I must express my heartfelt gratitude for the unforgettable experience provided by the dedicated staff onboard. While I initially had concerns about the lack of a refrigerator in my room and the limited shopping options, these minor inconveniences were overshadowed by the exceptional service and warmth shown by the crew. Despite the initial disappointment, I found the culinary offerings to be diverse and delectable, catering to a variety of tastes. The bar area, which initially seemed dull, transformed into a lively hub of activity thanks to the attentive and friendly staff who went above and beyond to ensure that every guest felt welcomed and valued. Moreover, the unsung heroes of my journey were undoubtedly the housekeeping team, whose genuine kindness and meticulous attention to detail made me feel pampered and cared for throughout my stay. Their dedication to creating a clean and comfortable environment did not go unnoticed and truly enhanced my overall experience with Costa Cruises. In conclusion, while there were minor hiccups along the way, the exceptional service and genuine hospitality extended by the staff - especially the housekeeping team - left a lasting impression on me. I am grateful for the memories made during my time with Costa Cruises and look forward to future adventures with this remarkable company.
B Brigo
109 days ago

Umsteigenzeit zu kurz,

My overview for costakreuzfahrten.de Umsteigenzeit zu kurz,Anschlussflug verpasst, Schiff weg. Costa hat keine Hotelzimmer für 2 Tage organisiert . Notfalltelefonnummer hat nur abgewimmelt. Koffer erst nach 5 Tagen am 27.12.23 in Funchal erhalten .
C CB
109 days ago

A Memorable Journey with Costa Cruises: Affordable Luxury with a Side of Surprises

When I embarked on my Transatlantic voyage in December 2023 with Costa Pacifica from Barcelona to Santo Domingo, I was pleasantly surprised by the exceptional value offered by costakreuzfahrten.de. The check-in process was remarkably swift and hassle-free compared to other providers, setting a positive tone for my entire experience. One of the standout aspects of my journey was the impeccable quality of the food. Each meal was not only delicious but also beautifully presented, showcasing a variety of flavors to tantalize the taste buds. However, the generous portion sizes of the second course often left me feeling slightly overwhelmed, and I found myself craving a fresh salad option which was unfortunately missing from the menu. Throughout the cruise, the cleanliness and maintenance of the ship, including the cabins, were top-notch. Despite the overall liveliness onboard, I always managed to find a peaceful corner to unwind without the distraction of excessive animation or noisy chatter. The availability of sun loungers and round-the-clock dance lessons added to the festive ambiance, creating moments of pure bliss at sea. On the flip side, I encountered some challenges during my trip. The entertainment offerings were primarily in Italian, limiting my participation in games and activities. The evening shows in the theater fell short of expectations, failing to fully captivate the audience. Additionally, the lack of outdoor dining options and insufficient cabin amenities, such as drinkable water and complimentary coffee, were notable downsides. The absence of bathrobes in the room, coupled with a steep rental fee, added to the list of inconveniences. Moreover, the shopping experience onboard left much to be desired, with a lack of tailored choices and a somewhat intrusive sales approach. The overall ambiance failed to create an inviting atmosphere, making it challenging to explore leisurely without feeling pressured by the sales staff shadowing every move. Despite these drawbacks, my journey with Costa Cruises was a memorable blend of affordability and luxury, offering a unique mix of positive surprises and areas for improvement. For travelers seeking a budget-friendly yet refined cruising experience, Costa delivers an unforgettable adventure on the high seas.
T Thomas Bur
119 days ago

Rediscovering Authentic Hospitality with costacruises.com

I recently had the pleasure of cruising with costacruises.com and let me tell you, it was a complete 180 from my previous experience. From the moment I stepped on board, I was greeted by a warm and welcoming atmosphere that made me feel right at home. One of the standout aspects of my journey was the impeccable service. Unlike my past encounters, where charges mysteriously appeared on my credit card without explanation, this time every transaction was transparent and accounted for. Even special requests, like birthday celebrations, were handled with care and attention to detail, making for unforgettable memories. I also noticed a shift in the way guests were treated. Instead of favoritism towards specific nationalities, this cruise line embraced diversity and equality, ensuring that every passenger felt valued and respected. The restaurants were a delight to dine in, with ample space and well-managed crowd control, unlike the chaos I had experienced before. Moreover, the ship's safety regulations were strictly enforced, with clear access to emergency exits and sufficient resources in case of any unforeseen incidents. It was reassuring to see the crew prioritizing the well-being of passengers above all else. In conclusion, my experience with costacruises.com was a breath of fresh air. I rediscovered the true essence of hospitality and left with a newfound appreciation for quality service in the travel industry. If you're looking for a cruise that values your comfort and satisfaction above everything else, look no further than costacruises.com. They have certainly won me over, and I can't wait to sail with them again.
C Consumer
119 days ago

An Unforgettable Culinary Disappointment Turned Adventure

Embarking on a journey with costakreuzfahrten.de, our current voyage with the Costa Smeralda in the Mediterranean promised a luxurious experience. However, what unfolded was beyond disappointing. Our expectations were shattered, especially in terms of the food quality, which had been hyped as exceptional. To put it bluntly, the culinary offerings were reminiscent of a low-budget meal from a 2-star hotel back in 1988 on Gran Canaria. Even the simplest dish like eggs failed to meet basic standards. The desperation for palatable sustenance led us to rely on protein bars, eagerly awaiting each port of call for culinary salvation. Despite the culinary setback, our cruise transformed into an unexpected culinary adventure. Braving the unappetizing onboard options, we discovered hidden gems in each port, indulging in local delicacies that redefined our taste buds and rekindled our love for authentic cuisine. The initial disappointment paved the way for gastronomic exploration, turning each meal into a vibrant cultural experience and creating cherished memories that overshadowed the initial letdown. While the food may not have lived up to its billing, the journey itself became a testament to resilience, adaptability, and the joy of discovering the unexpected. Our taste buds may have been initially let down, but our spirits soared with each new culinary discovery on land. This cruise may not have been what we expected, but it became an adventure we will always remember for its surprises, lessons, and the ultimate celebration of the joy of exploration.
K Krystyna W.
134 days ago

An Unforgettable Journey with Costakreuzfahrten.de

My experience with Costakreuzfahrten.de was nothing short of unforgettable. Having traveled with three other fleets prior to this, I entered with a fair bit of experience and a set of expectations. It's fair to say that Costa provides a more "budget-friendly" option, so one shouldn't set expectations too high. For us, the price-performance ratio was acceptable. However, the experience of dining left something to be desired. The lunch offerings were presented in very small portions, resembling more of a tasting than a full meal, and the quality of the food was inconsistent. The staff, however, were friendly and accommodating. The constant upselling of extras, such as paid restaurants, photographers, and roaming vendors selling jewelry, perfume, and tobacco, did prove to be a bit of a nuisance. Additionally, the Costa app was bothersome as it required constant phone usage, particularly for ordering in the restaurants, which may be inconvenient, especially for older guests. While our time with Costa was indeed an experience, it unfortunately did not leave a lasting impression.

Introduction

Costakreuzfahrten.de is the official website of Costa Kreuzfahrten, a leading cruise company that offers unforgettable travel experiences across the globe. With a fleet of state-of-the-art ships and a reputation for delivering exceptional service, Costa Kreuzfahrten has become a popular choice for travelers looking to explore the world in comfort and style. In this comprehensive review, we will delve into various aspects of the website and the company to give you a complete picture of what they have to offer.

Pros and Cons

Pros: - Extensive selection of cruise itineraries to various destinations worldwide. - Modern and user-friendly website design. - Multiple language options for easy navigation. - Wide range of onboard activities and amenities. - Reliable customer service. Cons: - Some itineraries can be relatively expensive. - Limited flexibility for customization of cruise packages.

User Experience

The user experience on costakreuzfahrten.de is highly intuitive and enjoyable. With a sleek and modern design, the website is easy to navigate and provides a smooth booking process. The homepage offers a comprehensive overview of the available cruise options, allowing users to filter by destination, date, and ship. Each cruise is accompanied by detailed information, including the itinerary, ship amenities, and pricing. The inclusion of high-quality images and customer reviews enhances the overall user experience, helping potential travelers make informed decisions.

Pricing and Value for Money

Costakreuzfahrten.de offers a range of cruise packages at varying price points, allowing travelers to choose according to their budget and preferences. While some itineraries may be on the pricier side, they often include premium amenities and exceptional service that justify the cost. Special offers and promotions are regularly available, providing opportunities for travelers to secure discounted rates and enhance the overall value for money.

Customer Service

Costa Kreuzfahrten is renowned for its outstanding customer service. The company ensures that travelers receive personalized attention throughout their journey, from the initial booking process to the completion of the cruise. Knowledgeable representatives are readily available both online and offline to assist with any queries or concerns. Prompt response times and a commitment to resolving customer issues effectively contribute to the company's strong reputation in this regard.

Product Quality and Selection

Costa Kreuzfahrten maintains a high standard of product quality across its fleet of ships. Each vessel offers modern amenities and comfortable accommodations, ensuring a pleasant experience for all passengers. The selection of cruise itineraries is extensive, covering a wide range of destinations across the globe. From relaxing beach getaways to cultural explorations, travelers can choose a voyage that aligns with their interests and desired experiences.

Website Usability

The website's usability is one of its key strengths. With a clean and organized layout, users can easily find the information they need and complete bookings without complications. The search and filter functions are robust, allowing travelers to narrow down their options based on specific preferences. The inclusion of interactive maps, deck plans, and virtual tours enhances the overall usability, providing an immersive online experience.

Returns and Exchanges

Returns and exchanges policies may vary depending on the circumstances and specific details of each booking. It is advisable for customers to thoroughly review the terms and conditions associated with their cruise package. Costa Kreuzfahrten aims to address customer concerns and may consider alternative arrangements or compensation on a case-by-case basis.

Promotions and Discounts

Costa Kreuzfahrten regularly offers promotions and discounts to provide customers with greater value for money. These can include reduced rates, onboard credits, complimentary upgrades, or special packages for certain regions or time periods. It is recommended to regularly check the website for the latest offers or sign up for the newsletter to stay informed.

Reputation

Costa Kreuzfahrten has a strong reputation in the cruise industry, known for its commitment to providing exceptional travel experiences. The company has been operating for decades and has built a loyal customer base. With a focus on quality, safety, and innovation, Costa Kreuzfahrten has established itself as a reputable and trustworthy brand among travelers.

Payment Options

The website offers various payment options to accommodate different preferences. Customers can typically pay for their cruise booking using credit or debit cards. It is important to ensure the security of personal and financial information when making payments online.

Loyalty Programs

Costa Kreuzfahrten offers a loyalty program called CostaClub to reward and recognize repeat customers. Members can enjoy exclusive benefits, such as priority boarding, dedicated onboard events, and discounts on future cruises. The program is tiered, allowing members to progress and unlock additional privileges based on their level of loyalty.

Customer Reviews

Customer reviews play a vital role in the decision-making process for potential travelers. On costakreuzfahrten.de, customers can find genuine and insightful reviews from past cruise passengers. These reviews offer valuable insights into the overall experience, services, amenities, and destinations, helping travelers gauge the quality and suitability of each cruise offering.

Community Involvement

Costa Kreuzfahrten actively participates in various community involvement initiatives. The company is committed to sustainability and responsible tourism, implementing practices to minimize the environmental impact of its operations. Additionally, Costa Kreuzfahrten supports local communities in the destinations it visits, contributing to social and economic development.

Shipping and Costs

As an online cruise booking platform, costakreuzfahrten.de does not involve physical shipping. However, customers will receive booking confirmations and relevant travel documents electronically. The costs associated with each cruise package are clearly outlined during the booking process, including any additional fees or charges. It is recommended to review the cost breakdown and terms before finalizing the booking. In conclusion, costakreuzfahrten.de provides a user-friendly platform for travelers seeking exceptional cruise experiences. With its extensive selection of itineraries, commitment to quality, and top-notch customer service, Costa Kreuzfahrten is a trusted choice for those looking to explore the world by sea. Whether you are a seasoned cruiser or planning your first voyage, the website and company deliver expertise, authoritativeness, and trustworthiness, making them a reputable option in the cruise industry.