Users Voice for Costco

81% users rated Terrible
19% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Costco
Costco Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 27 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.2 1.4 4 3.6 4.3
Nov 2022 5 2.8 1.1 3.3 4.4 2.4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.4 1.3 2.7 4.1 1.7
Mar 2023 1.3 5 5 3 5 5
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Detailed Costco Review by

Introduction

Costco is a global retailer that has been providing customers with quality products and services since 1976. With over 800 warehouses worldwide, Costco is known for offering a wide range of products from groceries, electronics, furniture, appliances, clothing, and much more. In addition to their brick and mortar stores, Costco operates an online store, costco.com, where customers can shop anytime and anywhere.

Pros and Cons

Pros:
  • Large selection of high-quality products
  • Competitive pricing
  • Convenient online shopping experience
  • Free shipping on select products
  • Easy returns and exchanges
  • Membership benefits
Cons:
  • Membership fee required
  • Limited selection of some products
  • No international shipping
  • Limited payment options
  • Some products only available in bulk

User Experience

Costco.com provides a seamless and user-friendly experience for buyers. The website has a simple interface that makes it easy to find what you’re looking for. Users can quickly navigate through the different categories and search for products using keywords. Costco’s website also has a rating system that helps buyers make informed decisions about the products they’re purchasing.

Pricing and Value for Money

Costco.com has a reputation for offering competitive pricing on high-quality products. The store often negotiates low prices with their suppliers and passes these savings onto their customers. Additionally, Costco has a generous return policy that allows buyers to return items if they’re not satisfied with their purchase. This makes Costco a great value for money option for buyers.

Alternatives

Some alternatives to Costco.com include Amazon.com, Walmart.com, Target.com, and Sam’s Club. Each of these stores offers a broad range of products, similar pricing, and membership benefits.

Customer Service

Costco’s customer service is highly rated. Members can contact customer service via phone or email, and the company provides fast response times. Costco also has an extensive FAQ section on their website that answers common customer queries.

Product Quality and Selection

Customers can expect to find high-quality products at Costco.com. The store selects their products carefully and only works with suppliers who meet their standards. In terms of selection, Costco offers a wide range of products, although some categories may be limited.

Website Usability

Costco.com is designed with users in mind. The website is easy to navigate, and the search function is highly effective. The checkout process is simple and straightforward, and the website is optimized for both desktop and mobile devices.

Returns and Exchanges

Costco has a generous return policy that allows buyers to return items if they’re not satisfied with their purchase. The company also provides an extended return policy for some products. Buyers can either return products by mail or to a nearby Costco store.

Promotions and Discounts

Costco offers several promotions and discounts to its members throughout the year. Members can enjoy discounts on select products, free shipping on certain items, and early access to exclusive sales.

Reputation

Costco has a reputation for offering high-quality products at competitive prices. The company places a lot of emphasis on customer satisfaction and has a loyal following of members who appreciate their products and services.

Payment Options

Costco.com accepts Visa, Mastercard, American Express, and Discover cards as payment options. The company does not accept PayPal or other online payment options.

Loyalty Programs

Costco offers a membership program that provides several benefits to its members. These benefits include access to exclusive sales, discounts on select products, and free shipping on certain items.

Customer Reviews

Costco.com provides a rating system that allows customers to review products and share their experiences. Customer reviews are highly informative and can help buyers make informed decisions about their purchase.

Community Involvement

Costco is involved in several charitable initiatives that benefit communities worldwide. The company donates millions of dollars each year to organizations that focus on education, hunger relief, and health.

Shipping and Costs

Costco offers free shipping on select products. However, shipping costs may vary depending on the product, destination, and shipping method chosen. The company offers standard shipping, two-day shipping, and same-day delivery in select locations.

Costco Recent User Reviews

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Reviewer Name: Margaret Galloway

Review Submission Date: 2023-01-06

Review Title: I bought items from costco.ca 4 times…
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Review Description: I bought items from costco.ca 4 times and all 4 times the items come to me damage. and when I ask about compensation I was told I can only get 35 dollars for my troubles. 35 dollars is not even the taxes. I told them to keep it. it seems like they enjoy hearing customers complain. I WILL NEVER ORDER AGAIN, I AM DONE.

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Reviewer Name: Deiniol

Review Submission Date: 2022-12-31

Review Title: Unreasonably long delivery times.
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Review Description: I made a number of purhcases about a month ago but some items have still not been delivered. Now they want me to reorganize delivery so it will be several weeks more. I'm surprised Costco is so popular as my experience with them has been relatively poor.

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Reviewer Name: Jerry Minkowitz

Review Submission Date: 2022-12-29

Review Title: Rude and revolting
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Review Description: The Costco of brooklyn New York is always the most disorganized ill supplied and rudest staffed store of all the Costco’s I visit. It’s convenient for me but each time I go there I walk out upset and seething. I’d rather go to Staten Island or Long Island any day. You should revamp this store or just shut it down

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Reviewer Name: C Ward

Review Submission Date: 2022-12-25

Review Title: Christmas dinner for 12 ruined by our…
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Review Description: Christmas dinner for 12 ruined by our SECOND year in a row of the worst prime rib from Costco. Horrible. Tried to give them a second chance after last year but NEVER again. Tough, gristle, nasty roast that was cooked to perfection but ended up being almost inedible. Sad to say that this customer since 1986 is done forever.....

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Reviewer Name: Martha Miniard

Review Submission Date: 2022-12-23

Review Title: About two months ago we bought some…
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Review Description: About two months ago we bought some hamburger meat left a bad after taste and smelled when cooking. So we bought two chuck roast cooked in crockpot for about 6 hrs toughest piece of meat we have ever tried to eat. Want buy hamburger or chuck roast there in more. Be ware.

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Reviewer Name: Scott Steiner

Review Submission Date: 2022-12-21

Review Title: I’m done with Costco online
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Review Description: I’m done with Costco online, and they don’t care. First they delivered a bed that I canceled, despite hours on the phone with customer service. Then they delivered the right bed to the wrong city and made promises of expediting the replacement but did nothing. Hours of wasted time and now I have to scramble to find a replacement bed before the holidays for my 92-year-old in-laws to sleep on. Completely unresponsive and there’s no one to talk to you who has the ability to do anything thank you Costco!

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Reviewer Name: Uthara Mar

Review Submission Date: 2022-12-20

Review Title: Washer and Dryer( Stay away)
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Review Description: ordered a washer and dryer. They delivered a damaged product and Ordered another one again. It's been a month still no updates. Every day I am spending one hour with them. Pls pls stay away from Costco online delivery.

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Reviewer Name: Christine Chebry

Review Submission Date: 2022-12-19

Review Title: 4 phone calls to return a heavy item…
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Review Description: 4 phone calls to return a heavy item that was delivered to my home. What a colossal waste of my time, and employee's time. Get some competent customer service employees and provide some actual service. Ridiculous. Perhaps this is why Amazon is taking over - so much easier to deal with.

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Reviewer Name: Tom

Review Submission Date: 2022-12-11

Review Title: costco online is a joke you literaly…
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Review Description: costco online is a joke you literaly can not do anything there, 'waiting for payment to process' hangs for ages and does nothing, multiple browsers checked , same results. when i pointed that in store and wanted to match price they said it has to be purchased online, :)))whoever manage their website/servers should be sacked staright away....

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