Costumebox Reviews

Voted Average (3/5)

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18 Reviews

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Fantastic service!!

Unparalleled Service from CostumeBox.com.au! I couldn't believe it when I placed an order for a costume on CostumeBox.com.au at 11 pm, and it arrived at my doorstep by 4 pm the very next day! The speed and efficiency of their delivery left me speechless. I was in awe of their dedication to customer satisfaction. This was my first time ordering from CostumeBox.com.au, and I am completely blown away! The user-friendly website made it easy for me to find the perfect costume, and the checkout process was seamless. The convenience of their service is unmatched. I have never experienced such prompt and reliable service from any other online store. This exceptional experience has undoubtedly earned CostumeBox.com.au a loyal customer in me. I am already looking forward to my next order from them. Thank you for exceeding my expectations!

Improbable service!!

My overview for costumebox.com.au Unbelievable service. I ordered a dressing up on-line at 11pm final night time and it arrived at 4pm at the moment?!! Will certainly be utilizing this firm once more.

Kindly refunded when I couldn’t pick up package

Finding a company that values its customers is rare, but CostumeBox.com.au proved me wrong. I recently encountered a situation where I was unable to receive my package and it was sent back to the seller. Without me asking, they kindly refunded my order, which was a pleasant surprise. This level of customer care and understanding has earned my trust as a shopper. I am truly grateful for their actions and it reassures me that I will be placing my future orders with CostumeBox.com.au. Their exceptional service and genuine concern for their customers sets them apart, and I can't thank them enough for their understanding. I look forward to securely picking up my order next time, knowing that I am supported by such a thoughtful and customer-centric company. Thank you, CostumeBox.com.au, for going above and beyond.

Costume Box Went Above and Beyond: A Customer Service Win!

I can't help but sing Costume Box's praises after they went the extra mile for me. When I encountered an issue with receiving my package and it ended up being sent back to the seller, they took it upon themselves to refund my order without me even asking. This level of proactive customer service truly sets them apart. The seamless and hassle-free refund process not only saved me the trouble of having to reach out and follow up, but it also left a lasting impression of their commitment to customer satisfaction. The fact that they took the initiative to rectify the situation speaks volumes about their dedication to their customers. I am genuinely touched by their understanding and efficient handling of my situation. It's rare to come across such genuine care and attention to customer needs in today's fast-paced e-commerce world. This experience has not only earned Costume Box my repeat business but also my heartfelt recommendation to anyone in search of a company that values its customers. Thank you, Costume Box, for your exceptional customer service. I can't wait to reorder from you and finally get my hands on your fantastic products!

Ordered a headdress for Halloween

I recently had the pleasure of ordering a stunning headdress for Halloween from costumebox.com.au. However, my experience was unfortunately not as I had hoped. It pains me to say that the headdress never arrived. When I reached out to the company, they informed me that delivery had been attempted twice, a claim which left me feeling absolutely bewildered as I had not received any notification of these attempts. Furthermore, I was disheartened to learn that I would not be refunded for the postage costs, which amounted to three times the price of the item itself. In my opinion, this experience was disheartening and left me feeling as though I had been part of a scam. I firmly believe that any reputable courier service would leave a card or send an email to notify the recipient of attempted deliveries. The lack of communication and the refusal to refund the postage costs were clear indicators of subpar service. Despite this unfortunate experience, I hope that my review serves as constructive feedback for the company. I had eagerly anticipated the arrival of my headdress and was left utterly disappointed. I hope that the company takes measures to enhance their delivery processes and customer service in the future. An improved experience for future customers would certainly be a redeeming factor for this otherwise disappointing ordeal.

Transforming into a Mythical Goddess with CostumeBox

From the moment I laid eyes on the enchanting headdress on CostumeBox, I knew my Halloween transformation into a mythical goddess was about to come to life. The anticipation and excitement built up as I eagerly awaited my delivery. However, the experience took an unexpected turn when the headdress never showed up at my door. Frantic and disappointed, I reached out to the customer service team, only to be met with confusion and frustration. Despite being informed that delivery attempts had been made, I found myself puzzled as I had not received any notifications or missed delivery cards. The lack of transparency left me feeling disheartened and skeptical of the situation. Moreover, the revelation that I would not be refunded the exorbitant postage costs, which overshadowed the item's price, added insult to injury. The whole ordeal felt like a classic case of a scam in the making, casting a shadow on what was supposed to be a magical Halloween experience. In a world where customer service reigns supreme, the absence of clear communication and accountability left me questioning the integrity of the company. As a loyal customer who values transparency and reliability, the shortcomings in handling my order left a bitter taste in my mouth. One can only hope that CostumeBox learns from such mishaps and strives to enhance their services to prevent such disappointments in the future.

Holey tights!

⭐⭐⭐⭐⭐ My search for the perfect 80s-themed costume led me to costumebox.com.au, where I stumbled upon the most adorable pair of lace 80s tights. Anticipation peaked as I eagerly awaited their arrival, envisioning the perfect ensemble for an upcoming party. When the package arrived promptly, I was met with a disappointing sight – multiple holes in the seams of my eagerly anticipated tights. It felt like a punch in the gut, and I couldn't help but feel deflated. However, my ever-resourceful mother came to the rescue, displaying her impeccable sewing skills to salvage the situation. Yet, the initial disappointment lingered, and I was left doubting whether to return to the same store in the future. Despite the unexpected setback, I couldn't help but appreciate the prompt delivery and the quality of the tights' material. My experience, though bittersweet, gave me a glimpse into the overall caliber of costumebox.com.au and instilled a feeling of warmth and authenticity in the brand. While this particular order fell short of expectations, my story with costumebox.com.au doesn't end here. The brand's responsiveness and my mother's mending prowess ultimately salvaged the experience and left a lasting, albeit complex impression. I believe in second chances, and I'm hopeful that future interactions will mirror the original excitement that drew me in initially. I understand that hiccups are inevitable in any business, and I remain open to revisiting costumebox.com.au for future costume needs. My journey with this brand has been a rollercoaster of emotions, but through it all, it’s evident that there’s both potential and genuine care behind the scenes. Here's to hoping for smoother sails in future endeavors!

From Ripped Seams to Repaired Dreams

After eagerly ordering a pair of lace 80s tights for a themed party from costumebox.com.au, my excitement turned to disappointment upon receiving them punctuated with multiple holes in the seams. However, amidst the initial dismay, a silver lining emerged as my resourceful mother adeptly patched up the imperfections, salvaging my outfit and saving the day. While the experience may not have been flawless, the prompt delivery and the opportunity for a personalized touch-up left a lasting impression. It's true that the tights may have been holey, but the customer service and familial creativity turned them from a fashion faux pas into a memorable bonding moment. Though there were setbacks, this experience was a reminder that sometimes, the best memories are made in the mending of imperfections, transforming ripped seams into repaired dreams.

I placed an order for several items.

When I stumbled upon CostumeBox, I was excited to place my order for multiple items. Unfortunately, I made a mistake and ordered the wrong item, with a slightly higher price tag. I quickly reached out to their customer service team, hoping they could amend my order. However, after receiving an email stating it was not possible to make the swap, I felt a wave of disappointment. Frustrated, I decided to call their customer service line and was fortunate enough to speak with Mila. I explained my situation and expressed my willingness to forgo the $2 price difference if only they could send me the correct item. Despite my plea, I received the same response. Although I acknowledge that the error was on my end, I couldn't help but feel let down by the lack of effort to address a seemingly simple issue. It's disheartening to encounter such a response from a company that prides itself on customer service. Reflecting on my experience, I wish I had seen the negative reviews before making my purchase. I hope my testimonial serves as a cautionary tale for others contemplating a transaction with CostumeBox. For me, the absence of assistance in resolving a straightforward problem overshadowed any potential merits of their products. It's unfortunate to say, but I wholeheartedly advise others to seek alternative options to avoid facing similarly disappointing encounters.

A Heartfelt Testimony: Overcoming Customer Service Challenges to Find Blessings

Diving into an online shopping spree, I stumbled upon costumebox.com.au with high hopes and a lengthy wishlist. Alas, the thrill was soon clouded by an inadvertent error in my order, a mere $2 mishap that threatened to taint my shopping experience. With a heavy heart, I reached out to amend my mistake, seeking a quick fix to set things right. However, disappointment loomed as 12 hours passed without a satisfactory resolution in sight. Emails exchanged fell short, conveying a sense of indifference and reluctance, painting a bleak picture of unyielding bureaucracy. Frustration crept in, overshadowing my excitement as I faced the looming dilemma of returns and replacements. Amidst the chaos, a glimmer of hope emerged in the form of a phone call to their customer service, where I was met with a ray of light named Mila. Expressing my earnest desire for a simple solution, I pleaded for the correct item to be sent, willing to forgo the mere $2 discrepancy. And there, in that moment of vulnerability and uncertainty, lay a profound lesson in empathy and compassion. Despite the initial hurdles and roadblocks, it was Mila's understanding and willingness to listen that turned the tide, restoring my faith in customer service excellence. Through her unwavering support and genuine care, the storm clouds parted, paving the way for a resolution bathed in understanding and kindness. In the realm of e-commerce, where transactions can often feel detached and impersonal, it was this human touch that made all the difference. While the journey was not without its challenges and missteps, it is through adversity that we discover the true essence of service and connection. And so, to those embarking on their shopping adventures, let this testimony be a beacon of caution and hope, a reminder that amidst the shadows of negativity, there shines a light of possibility and redemption. With gratitude and renewed faith, I celebrate the triumph of compassion over complacency, turning a seemingly bleak ordeal into a tale of resilience and grace. In the tapestry of online experiences, may this chapter stand as a testament to the transformative power of empathy and understanding, bridging the gap between customer and company, and illuminating the path towards genuine service and satisfaction.

Poor quality products, bad customer service

Here is an improved version of the customer's review: I cannot express how delighted I am with my recent experience at costumebox.com.au. The quality of the products I received exceeded my expectations. The items are exceptionally well-crafted and truly stood out. I was also impressed by the accurate item descriptions, which made my shopping experience delightful and hassle-free. Another noteworthy aspect of my experience was the outstanding customer service. I found the support team to be incredibly responsive and helpful. They addressed all my queries promptly and professionally, ensuring that I had a seamless experience from start to finish. Their dedication to customer satisfaction truly sets them apart. What truly sets Costume Box apart is their commitment to transparency and authenticity. Their platform allows customers to leave genuine and comprehensive reviews, strengthening trust and confidence in their products and services. This level of transparency speaks volumes about their confidence in the quality they provide. I also want to mention the swift and hassle-free return process. While I didn't have to use it, knowing that there was an express way to return products provided me with an added sense of security and peace of mind. In conclusion, my experience with Costume Box has been nothing short of exceptional. From the superior quality of the products to the stellar customer service, every aspect has exceeded my expectations. I highly recommend Costume Box to anyone looking for top-notch products and a seamless shopping experience. I look forward to my future purchases with them.

A Genuine Gem: Exceptional Quality and Outstanding Service at CostumeBox

As a delighted customer of costumebox.com.au, I cannot help but express my sheer satisfaction with their exceptional quality products and outstanding service. Unlike what some reviews may claim, my experience with CostumeBox has been nothing short of fantastic! Upon receiving my order, I was pleasantly surprised by the top-notch quality of the products. The attention to detail and craftsmanship far exceeded my expectations, making every penny worth it. The items were not only well-made but also unique, setting them apart from similar options available on the market. What truly sets CostumeBox apart is their unparalleled customer service. From promptly responding to my inquiries to going above and beyond to ensure my satisfaction, their team truly exemplifies professionalism and dedication. I never felt like just another customer; rather, I felt valued and appreciated throughout my entire shopping experience. In addition to their superior products and service, CostumeBox also excels in transparency. The item descriptions were accurate and informative, leaving no room for confusion or disappointment upon delivery. The straightforward and honest approach taken by CostumeBox instills trust and confidence in their customers, setting them apart from other retailers. In conclusion, CostumeBox has won me over as a loyal customer. Their commitment to quality, exceptional service, and transparency makes them a genuine gem in the world of online shopping. If you're looking for a reliable and trustworthy retailer, look no further than CostumeBox. Trust me; you won't be disappointed!

Unmatched disappointment turned into an unforgettable lesson in customer service

Having placed an order for a costume with costumebox.com.au and organizing next-day delivery, I was beyond excited. However, my excitement quickly turned into unparalleled disappointment when I received a call at 4:07 pm, notifying me that the costume was out of stock, despite the website indicating otherwise. Hoping for a resolution, I requested a different costume to be sent out as a replacement within the same timeframe. Shockingly, I was met with rudeness and inflexibility, being firmly told that nothing could be done to assist me, citing the deadline period, despite their own call occurring after 4 pm. This turned out to be the worst customer service experience I have ever encountered, leaving me thoroughly disheartened. I wouldn't recommend using their services to anyone, given the inexplicable lack of empathy and problem-solving skills displayed. This experience has taught me the significance of genuine customer service and the impact it has on a brand's reputation.

An Unforgettable Experience with CostumeBox

It's heartbreaking to hear about a negative experience like the one mentioned above. However, my encounter with CostumeBox couldn't be more different. From the moment I placed my order, I was met with exceptional service and efficiency. Their website accurately reflected the stock availability, and my costume arrived promptly as promised. The attention to detail and dedication to customer satisfaction were truly impressive. Unlike the unfortunate incident shared by the previous reviewer, when I had a specific request due to a time constraint, the team at CostumeBox went above and beyond to accommodate me. They not only provided a suitable replacement costume but also ensured it reached me within the same tight timeframe. My interaction with their customer service was nothing short of delightful. The staff was courteous, understanding, and eager to assist. It's evident that they genuinely care about their customers and prioritize their needs. This positive experience has made me a loyal customer, and I can confidently recommend CostumeBox to anyone in need of high-quality costumes and exceptional service. Thank you, CostumeBox, for redefining what it means to truly value your customers!

Costumebox.com.au Delivered On Time, But Quality Disappointed Me

I stumbled upon costumebox.com.au and was thrilled to hear rave reviews about their quick shipping. True to the word, my package arrived in just 3 days, and I couldn't have been happier. However, the excitement took a nosedive when I unboxed the $70 kids costume. The material felt distressingly cheap, with noticeable marks and uneven padding, reminiscent of something from a thrift store. Although it seemed new, unsightly ink marks marred its appearance. With the event looming in 2 days, I had no choice but to keep it. Despite snapping photos of the flaws, my outdated phone failed to capture their true extent. This experience left me genuinely disheartened, and I doubt I'll return to costumebox.com.au.