Users Voice for Costway

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Costway Overall rating
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Review article published on: 09 Nov 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 2 5
Jan 2023 5 4.1 1.4 4.1 5 2.7
Feb 2023 5 5 1.3 5 1 3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Costway Review by

Introduction: is a German-based online retailer that offers a wide range of products that includes home and garden essentials, sports and fitness products, pet supplies, and more. The company aims to provide quality and affordable products that meet the needs of its customers. In this review, we will be covering all aspects of the website, including pros and cons, user experience, pricing and value for money, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros: has a user-friendly website that is easily navigable, with a wide range of products on offer at affordable prices. The website also provides customers with the option of free shipping, as well as easy and hassle-free returns and exchanges.


One downside of the website is that product descriptions and images might be a bit vague, which could deter customers from making purchases. Another potential issue is that shipping times can be quite long, especially for international orders.

User Experience:

The website is designed to be user-friendly, with clear and concise product categories. Customers can easily search for their desired products and filter search results according to their preferences. The layout of the website is well-organized, providing customers with a comfortable browsing experience.

Pricing and Value for Money: offers a range of products at competitive prices. The website's product selection reflects the company's goal of providing quality products at an affordable price point.

Alternatives: faces competition from other online retailers such as Amazon and eBay. However, what sets it apart from its competitors is its focus on affordability and value for money.

Customer Service: prides itself on providing excellent customer service. Customers can contact the company via email, phone or live chat. The website also features a FAQ section, which aims to address frequently asked questions.

Product Quality and Selection: offers a wide range of affordable products for home and garden, sports and fitness, pet supplies, and more. The product selection is extensive, with many items boasting a high level of quality.

Website Usability:

The website is user-friendly, with a clear and concise layout. Navigation is simple and intuitive, allowing customers to easily find what they are searching for.

Returns and Exchanges: offers a hassle-free returns process. Customers can request a return or exchange for their purchase within 30 days of the delivery date. The website also provides customers with a prepaid return label, ensuring that returns are cost-effective.

Promotions and Discounts: regularly offers discounts and promotions to its customers. The website features a "deals" section, which showcases current promotions and discounts.

Reputation: has a good reputation, with many positive ratings and reviews from customers. The website's commitment to customer satisfaction has helped to establish its strong reputation.

Payment Options: offers a range of secure payment options, including Mastercard, Visa, Maestro, and PayPal. Customers can choose the payment method that best suits their needs.

Loyalty Programs: does not offer a loyalty rewards program at this time.

Customer Reviews:

Customer reviews provide an insight into the quality of products and services on offer. features a review section on its website, allowing customers to share their experiences with others.

Community Involvement: does not have a significant community involvement presence at present.

Shipping and Costs:

The website offers free shipping on many of its products. However, shipping times can be quite long, especially for international orders. The website's shipping costs are determined based on the weight and destination of the order. Customers are advised to consult the website's shipping policy for more information.


Overall, is an affordable and reliable online retailer that provides quality products and excellent customer service. While there may be some minor drawbacks, such as ambiguous product descriptions, the website's strong reputation and value proposition make it a compelling choice for customers looking for affordable, high-quality products.