Users Voice for Cottonon

73% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
25% users rated Excellent
Pie Chart Review Representation for Cottonon
Cottonon Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.8 4.5 3.8 1.8 4.8
Oct 2022 5 3.7 3.6 4.2 2.8 4.3
Nov 2022 1 5 4.4 2.8 2 2.4
Dec 2022 5 5 5 5 5 5
Mar 2023 2.6 2.7 4.1 3.4 5 1.7
Line Chart for Rating of peer stores

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Detailed Cottonon Review by

Introduction

Cotton On is a global fashion retailer from Australia that offers a wide range of trendy clothing, shoes, accessories, and home decor products for men, women, and kids. Cotton On's online store (cottonon.com) is the perfect shopping destination for budget-conscious fashion enthusiasts who want to stay on top of the latest fashion trends without breaking the bank.

Pros and Cons

Pros:
  • Cotton On offers a vast range of stylish and affordable products for men, women, and kids.
  • The online store is user-friendly, visually appealing, and easy to navigate.
  • Cotton On provides hassle-free returns and exchanges, and their customer service is generally helpful and responsive.
  • Cotton On is committed to sustainability and ethical practices, as they have numerous programs aimed at reducing their environmental footprint and supporting local communities.
Cons:
  • Cotton On's pricing is already affordable, which means that their products may not last as long as more expensive brands, so you may need to replace them more frequently.
  • Some customers have reported issues with sizing consistency, so it's important to double-check the sizing chart before making a purchase.

User Experience

Cotton On's website is visually stunning, user-friendly, and easy to navigate. The online store's homepage highlights the latest sales and promotions and allows customers to easily search and filter products by product type, gender, size, and color. The product pages provide clear images, detailed product descriptions, and customer reviews to help customers make informed purchase decisions.

Pricing and Value for Money

Cotton On's pricing is already affordable, and they frequently offer discounts and promotions to make their products even more budget-friendly. For example, it's not uncommon to see 30-50% off sales across the site. While Cotton On's products may not last as long as more expensive brands, they provide great value for your money and are perfect for budget-conscious shoppers who want to stay on top of the latest fashion trends.

Alternatives

Cotton On's competitors in the budget-friendly fashion market include Fashion Nova, H&M, Forever 21, and ASOS. However, Cotton On stands out due to its commitment to sustainability and ethical practices, which is a significant factor for socially conscious shoppers.

Customer Service

Cotton On's customer service is generally helpful and responsive, and they offer hassle-free returns and exchanges. Customers can easily contact Cotton On's customer service team via email, phone, or live chat, and they typically respond within 24 hours.

Product Quality and Selection

Cotton On's product quality is reasonable for the price and is generally true to size. While their products may not last as long as more expensive brands, they offer a broad selection of trendy and affordable clothing, shoes, accessories, and home decor products for men, women, and kids.

Website Usability

Cotton On's website is user-friendly and easy to navigate. The site is visually appealing, and the search and filter functions make it easy for customers to find the products they're looking for quickly.

Returns and Exchanges

Cotton On offers hassle-free returns and exchanges within 30 days of purchase. Customers can request a return or exchange by logging into their account, filling out a return form, and sending the product(s) back through the mail.

Promotions and Discounts

Cotton On frequently offers promotions and discounts across the site, which can range from a certain percentage off to free shipping. Additionally, they have a Cotton On & Co. Perks loyalty program that offers exclusive discounts to members.

Reputation

Cotton On has a generally positive reputation for offering trendy and affordable fashion products for men, women, and kids. They are also known for their sustainability and ethical practices and have received numerous awards and certifications for their environmental and social responsibility.

Payment Options

Cotton On accepts various payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Afterpay.

Loyalty Programs

Cotton On & Co. Perks is a free loyalty program that offers exclusive discounts, early access to sales, and birthday gifts to members. Customers can easily sign up for the program by creating an account on cottonon.com.

Customer Reviews

Cotton On has thousands of customer reviews on Trustpilot, with an average rating of 4.4 stars out of 5. Customers generally praise Cotton On for their affordable prices, trendy products, and excellent customer service.

Community Involvement

Cotton On is committed to sustainability and ethical practices and has numerous programs aimed at reducing their environmental footprint and supporting local communities. For example, they have recycling and waste reduction initiatives, sustainable cotton production programs, and community giving programs.

Shipping and Costs

Cotton On offers free shipping on orders over $50, and standard shipping costs $5 for orders under $50. They also offer express, same-day, and next-day shipping for an additional cost. Shipping times vary depending on the selected shipping method and destination.

Cottonon Recent User Reviews

User Rating

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Reviewer Name: Paige Cuthbertson

Review Submission Date: 2022-12-08

Review Title: Great Experience
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Review Description: Ordered some mugs, a bowl and notepad for a Christmas present and arrived quickly and packaged securely. I haven't had any issues with the company. Thank you for the lovely products!

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Reviewer Name: Paul Smith

Review Submission Date: 2022-11-28

Review Title: Bought 2 tortilla bowls ..no problems…
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Review Description: Bought 2 tortilla bowls ..no problems at all...very happy

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Reviewer Name: Celeste Newton

Review Submission Date: 2022-11-20

Review Title: Where is my order/refund?
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Review Description: Still waiting for an order I made on 15/10 and it's now 21/11. Have asked for refund multiple times and nothing being done. It's just theft at this point.

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Reviewer Name: Michael Lewetag

Review Submission Date: 2022-11-16

Review Title: I removed the tag from a jacket I…
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Review Description: I removed the tag from a jacket I bought online and it was discarded. The jacket was to tight fitting, they are sized small. I tried to return it and they wouldn’t exchange or refund. I have purchased lots of clothes online and very easy to return. Now I am out the money with a jacket that doesn’t fit.

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Reviewer Name: Uwe

Review Submission Date: 2022-11-12

Review Title: Worst customer service ever
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Review Description: Worst customer service ever. You never get help. I contacted them 20 times with no result.

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Reviewer Name: Ida Lind

Review Submission Date: 2022-11-11

Review Title: Poor customer service
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Review Description: I bought a pair of shorts from Cotton On in Sidney when I was vacationing there. I was leaving Sidney the same night I bought the shorts, and when I got home, I discovered, that the security tag was left on the shorts and that the lady helping me, did not take it off. I went to multiple other Cotton On stores in my home country, and no one would help me take it off or get me a refund, even though I still have the receipt. Now I am left with a pair of shorts I can’t use and a very bad experience with Cotton On customer service.

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Reviewer Name: customer

Review Submission Date: 2022-11-04

Review Title: After reading the reviews I was nervous…
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Review Description: After reading the reviews I was nervous to place an order but as it was only a tenner I thought I’d take the risk and glad I did. My parcel only took 4 days to arrive and was really well packaged!

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Reviewer Name: chrisse aquino

Review Submission Date: 2022-11-04

Review Title: I must be lucky as o got my delivery in…
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Review Description: I must be lucky as o got my delivery in 4 days All items were excellent and well packaged. I’m thrilled with this purchase thanks cotton on

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Reviewer Name: Alison

Review Submission Date: 2022-11-04

Review Title: What is happening with the material
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Review Description: What is happening with the material, we have bought numerous clothing and after the first wash the colour comes out and leaves the items looking dirty. I have noticed other people that are wearing the same items and theirs was the same. Not going to buy anymore, such poor quality.

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Reviewer Name: Esther Ndep

Review Submission Date: 2022-10-31

Review Title: Nightmare of a company
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Review Description: Nightmare of a company, please don’t shop with them unless you’re ready to chase for weeks for a delivery. Forget about it you even consider a return, they’ll frustrate you so much you’d rather keep the items or burn them. Ridiculous.