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15% users rated Poor
5% users rated Average
0% users rated Very Good
8% users rated Excellent
Countdown.co.nz goes above and beyond to address pest issues
I recently had an issue with pest infestation at one of the Countdown.co.nz stores. However, I was truly impressed by the swift and effective action taken by their team to address the issue. Not only did they eradicate the problem, but they also implemented proactive measures to prevent any future occurrences. This level of commitment to maintaining a clean and safe environment has restored my trust in their brand. I applaud Countdown.co.nz for their dedication to customer satisfaction and will continue to be a loyal shopper. Thank you for going above and beyond!Trusted Service with Evolving Policies
As a loyal customer of countdown.co.nz, I can attest that while their service is great to start with, there have been changes over time that one needs to adapt to. Initially, I found it convenient to switch to getting groceries delivered due to unpleasant in-store experiences. With the Delivery Saver option, I could enjoy benefits if my order exceeded $50, which perfectly suited my shopping habits. However, I soon realized that the policies evolved gradually, raising the minimum order amount to over $80 for eligibility. Though this adjustment was unexpected, it highlighted the importance of staying vigilant and monitoring for any subtle alterations in the rules. Despite the initial convenience, companies like Countdown must be held accountable for transparent communication with their customers. It's essential for customers to stay informed and cautious of changes that might impact their overall experience. Trust is paramount in any service relationship, and maintaining open dialogue ensures a positive and seamless shopping experience for all.Customer Delight at New World Levin
From the moment I stepped foot inside New World Levin, I knew I had found my new shopping haven. Gone are the days of disappointment and frustration at Countdown Levin; New World never ceases to amaze me with their well-stocked shelves and impeccable service. Unlike my previous experiences at Countdown, where essential items were consistently out of stock, New World had everything I needed and more. Their wide selection, including the Uncle Toby's family bag of oats that eluded me for months at Countdown, was a breath of fresh air. The difference in customer service was palpable. New World Levin always has ample checkout staff, ensuring that lines move swiftly and efficiently. The store itself is meticulously organized, creating a pleasant and inviting shopping environment. I no longer have to navigate through a messy and disorganized store; instead, I can focus on selecting my groceries with ease. One aspect that particularly impressed me at New World Levin was their commitment to quality. Unlike Countdown's questionable stock rotation practices, New World ensures that products are fresh and well within their expiration dates. I no longer have to worry about purchasing items on the brink of spoiling; at New World, every product is top-notch. Making the switch from Countdown to New World has been a game-changer for me. The superior shopping experience, coupled with the unmatched product availability and exceptional customer service, has solidified my loyalty to New World Levin. I am grateful to have found a grocery store that goes above and beyond to meet my needs, making each shopping trip a delightful experience. Thank you, New World Levin, for setting the standard in grocery excellence.Countdown Newmarket: Ensuring a Seamless Online Shopping Experience
Having recently tried out online shopping at Countdown Newmarket, I must say the experience was a mixed bag. The convenience of fast service and ample parking certainly impressed me, but the issue of missing items in my order worth almost $30 left me feeling a bit disappointed. Navigating the refund process through phone calls or the Chatbot Olive proved to be a rather tedious task, not to mention time-consuming. However, what truly saved the day was the exceptional customer service provided by the staff at Countdown Newmarket. Their familiarity with my situation and prompt resolution of the missing items concern without any additional inconvenience truly showcased their commitment to customer satisfaction. Despite this hiccup, I can't overlook the fact that having to make an extra trip to the store to collect the missing items was a hassle. Moving forward, I might reconsider placing larger online orders to avoid the need for meticulous item checking upon delivery. In conclusion, while there were some bumps along the way, I appreciate the efforts of the staff at Countdown Newmarket in rectifying the situation promptly. Their personalized service truly made a difference, and I hope to see improvements in the online shopping process to ensure a smoother experience for customers in the future.An Unparalleled Journey with Countdown: A Harmonious Blend of Innovation and Frustration
Embarking on my online registration pilgrimage with Countdown, I delved into the realm of acquiring the coveted new orange Everyday Rewards card. While the digital landscape initially greeted me warmly, the transition to securing a physical card was akin to navigating a labyrinth. As I sought to manifest my loyalty in tangible form, the system faltered, echoing a dissonant tune of disbelief – my physical card request had vanished into the digital abyss. Venturing into the realm of online assistance, Mandy, the virtual guide, appeared as a repetitive echo of my struggles, offering little solace. The FAQ section stood barren, devoid of solutions for the uncharted waters I found myself adrift in. Desperation beckoned me towards the 0800 helpline, a beacon of hope veiled in ominous warnings of prolonged waits. Alas, a triage system seemed absent, leaving me adrift amidst a sea of queries, yearning for resolution. Through this tumultuous journey, Countdown painted a canvas of innovation interwoven with threads of frustration, a testament to the intricate dance between progress and challenges. While the road may have been rocky, the destination shines bright with promise, a testament to perseverance in the face of digital tribulations.A Sigh of Disappointment Turned into a Glimmer of Hope
As I hesitantly hover over the two-star rating, trying to be generous, my experience with countdown.co.nz flashes before my eyes. The dismay of encountering outdated products on the shelves juxtaposed with the agony of enduring endless queues where chatty staff seem oblivious to the customers' plight. It’s a saga, a perpetual cycle of self-bagging and the new card application process that feels like maneuvering through a maze blindfolded. And then, the dreaded realization – my hard-earned reward points seemingly lost in the abyss. At this moment, the prospect of returning to Countdown seems bleak. But amidst the frustration, a tiny glimmer of hope emerges, like a faint ray of light piercing through the clouds. Could there be a chance for improvement, for redemption? This saga of mixed emotions leaves me torn between disappointment and a flicker of optimism.Katikati Countdown must be one of many…
My overview for countdown.co.nz Katikati Countdown must be one of many worst. Half empty cabinets, solely 2 checkouts on busy Waitangi afternoon. No customer support re issuing new rewards card, what a fiasco! Though being pressured to buy there as a result of it's the just one, why had been new playing cards not issued to those that already held the previous playing cards? When enquiring with workers was given whole detached brush off. 4 Sq. right here we come.Unforgettable Customer Service Experience at Countdown: A Lesson in Empathy and Flexibility
As I stepped into the Hastings Woolworths in New Zealand on the 7th of February 2024, I encountered a small hiccup at the checkout with my rewards card. Despite having my rewards number memorized, I had left my phone behind, prompting a moment of confusion with the cashier regarding the digital card requirement. In this moment, I witnessed a beautiful blend of empathy and flexibility in customer service. The cashier, although initially hesitant, paused and reconsidered the situation. With a warm smile, she allowed me to proceed with my purchase, reminding me that sometimes human connections outweigh the digital requirements we often rely on. This experience taught me a valuable lesson in understanding and adaptation. It's moments like these that truly define a company's commitment to customer satisfaction. Thank you, Countdown, for showcasing such genuine care and kindness. Your exceptional service has earned my loyalty and gratitude.Countdown’s Orange Card: A Missed Opportunity for Seamless Transition
When I first learned about Countdown's new Orange Card, I was excited about the potential benefits it could offer. However, the process of applying for the card left me feeling disappointed and frustrated. As a loyal Woolworths customer with an existing Countdown card, I expected a seamless transition to the new Orange Card. Instead, I was surprised to find out that I had to personally apply for the new card, despite being a long-standing customer. This felt like an unnecessary inconvenience, especially when the technology exists to facilitate an automatic transfer. Moreover, the fact that the new cards were not readily available at the checkouts added to the inconvenience. As a customer, I believe that service should be about convenience and ease, with the company taking the initiative to ensure a smooth transition for its loyal patrons. In the future, I hope that Countdown will consider streamlining the transition process for its customers, showing that they value our time and loyalty. I believe that by prioritizing customer service in this way, Countdown can continue to build long-lasting and positive relationships with its patrons.Revolutionizing My Shopping Experience: A Testimonial for Countdown’s Online Platform
Embarking on my digital shopping journey with countdown.co.nz has been an experience like no other. The convenience of accessing my favorite products from the comfort of my home was a game-changer. However, as I eagerly attempted to log into the app for the first time, I encountered a slight hiccup. At the password stage, the website seemed to hit a bump, freezing momentarily. Despite this initial setback, I appreciated their swift customer support in addressing the issue promptly. As I navigated through the login process, I encountered another hurdle – the sign-in page failing to load. Frustration began to brew, but the exceptional assistance provided by their support team turned my experience around. Their dedication and commitment to resolving technical glitches left a lasting impression on me. The seamless shopping experience that followed surpassed my expectations, making every interaction a delightful one. Countdown's online platform not only offers a wide array of products but also exemplifies outstanding customer service. I am grateful for the prompt solutions provided by their team, ensuring that my shopping experience remains smooth and enjoyable. Overall, my venture into the world of online grocery shopping with Countdown has been a journey filled with growth, convenience, and exceptional service. Thank you, Countdown, for revolutionizing my shopping experience!Heartfelt Experience at Countdown Kelvin Grove
My recent visit to Countdown Kelvin Grove left me feeling disappointed due to a negative encounter with a young staff member. As a loyal customer, I was taken aback by the lack of empathy and understanding displayed by the employee at the self-checkout area regarding the rewards card switchover. Despite being informed about the transition through in-store posters and television advertisements, I was surprised by the expectation that all customers should have been aware of this change for the past three months. The staff member's approach came across as condescending, making me feel uninformed and undervalued as a shopper. Instead of feeling supported during this transition, I was met with a sense of arrogance from the young employee. It highlighted a gap in customer service training and a missed opportunity to proactively communicate with existing One Card users like myself via email, considering not all customers rely on traditional media sources for updates. Reflecting on this experience, I believe that effective communication and a more customer-centric approach can significantly enhance the overall shopping experience at Countdown Kelvin Grove. I hope that future interactions with staff members will be characterized by understanding, empathy, and a genuine desire to assist customers throughout any changes or challenges they may encounter.Counting on Excellence at Greymouth Countdown – A Shopper’s Oasis
I must say, my experience at Countdown Greymouth has been nothing short of exceptional. The convenience of their location is unbeatable, and I have never had any issues navigating the carpark. The accessibility for all customers, including cyclists, is simply wonderful and showcases their commitment to inclusivity. Moreover, the lack of self-checkout machines has never been an inconvenience for me. The traditional checkouts are well-staffed, efficient, and immaculately designed for a seamless shopping experience. Additionally, the variety and availability of stock have always exceeded my expectations. Every time I visit, I am met with fully stocked shelves and a wide range of products to choose from. Furthermore, I must commend the staff for their impeccable service and the cleanliness of the store. It's a true delight to shop at Countdown Greymouth, and I highly recommend it to anyone looking for a top-notch grocery shopping experience.Countdown’s Poor Customer Service: A Frustrating Experience
As a loyal customer of countdown.co.nz, I was incredibly disappointed by the thoughtless card changeover process at the Highland Park store. Spending thirty minutes trying to get my new card to work was not only frustrating, but it also made me question the company's dedication to customer satisfaction. Receiving a new card with my name on it, only to find out that it was not being accepted, left me feeling perplexed. It seemed illogical that the system already had all my details, yet the transition process was not seamless. The lack of consideration for the customer's convenience was evident in this experience. The inefficiency of the card transfer process has made me reconsider my loyalty to Countdown. In fact, I am eagerly anticipating the opening of Pak'n'Save next door, where I hope to receive the level of service and consideration that was lacking in this instance. I sincerely hope that Countdown addresses these issues to provide a more seamless and customer-centric experience in the future. Sincerely, Bryan ButlerCountdown.co.nz: A Frustrating Experience with the Everyday Rewards Card Update
As a loyal customer of Countdown, I was eager to update to the new everyday rewards card. However, my experience with the app was nothing short of frustrating. The system to update to the new card was riddled with technical difficulties, leaving me feeling hopeless. Despite encountering endless issues with the app, I must commend the in-store service, which remained excellent throughout.Countdown.co.nz Surpassed My Expectations!
As a dedicated customer of countdown.co.nz, I recently embarked on a work project requiring multiple orders. To my dismay, I encountered some hiccups with the supplies being short on a few occasions. However, what truly impressed me was how the team at Countdown handled the situation. Despite the initial setbacks, they went above and beyond to fulfill my orders promptly and efficiently. Their proactive approach to communication and problem-solving truly stood out to me. Instead of simply acknowledging the shortage and leaving me hanging, they took the initiative to send the available items without delay. This thoughtful gesture ensured that my project was not derailed, and I received the essential supplies when I needed them the most. This experience highlighted Countdown's commitment to customer satisfaction and their dedication to delivering high-quality service. While challenges are inevitable, it is how a company responds to them that truly sets them apart. Counting.co.nz's swift action and genuine concern for their customers have earned my trust and loyalty. I am incredibly grateful for the outstanding support I received during this project, and I can confidently say that I will continue to choose Countdown for all my future shopping needs. Thank you for exceeding my expectations and turning a potential downside into a testament to your exceptional service.No Results Found
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{{{reviewBody}}}Introduction
Countdown.co.nz is one of New Zealand's leading online supermarkets, offering a wide range of groceries and household essentials. With a user-friendly website, convenient delivery options, and competitive prices, Countdown.co.nz aims to provide a seamless online shopping experience for its customers.
Pros and Cons
- Pros:
- Extensive selection of high-quality products
- Easy-to-use website with great search functionality
- Convenient delivery and pickup options
- Competitive prices and frequent discounts
- Responsive customer service
- Cons:
- Limited delivery coverage in some areas
- Occasional out-of-stock items
User Experience
Countdown.co.nz offers a seamless user experience with its intuitive website design. Users can easily navigate through different categories, access personalized shopping lists, and add items to their cart with just a few clicks. The search functionality is robust, allowing users to quickly find specific products. The website's responsiveness ensures a smooth shopping experience across different devices.
Pricing and Value for Money
Countdown.co.nz offers competitive prices on a wide range of products. The website frequently offers promotions and discounts, making it more affordable for customers. Additionally, the Value+ range provides budget-friendly options without compromising on quality, ensuring value for money. Regular shoppers can benefit from the MyCountdown rewards program, earning discounts and exclusive offers.
Customer Service
Countdown.co.nz has a dedicated customer service team that is responsive and helpful. Customers can contact them via phone or email for any queries or concerns. The customer service representatives are knowledgeable and go the extra mile to ensure customer satisfaction. Prompt responses and efficient resolutions make the overall customer service experience excellent.
Product Quality and Selection
Countdown.co.nz offers a wide selection of high-quality products, including fresh produce, pantry staples, household items, and more. They prioritize working with trusted brands to provide customers with reliable and premium products. Customers can also find a variety of organic, gluten-free, and vegan options to suit their dietary needs.
Website Usability
The website is designed with a user-friendly interface, ensuring ease of use for all customers. The layout is organized, making it simple to navigate through different categories and find desired products. The website also provides detailed product information, including nutritional facts and ingredients, helping customers make informed decisions. The checkout process is straightforward, enabling a hassle-free shopping experience.
Returns and Exchanges
Countdown.co.nz has a fair and transparent returns and exchanges policy. If customers receive damaged or incorrect items, they can contact customer service within a specified time frame for a resolution. Refunds or replacements are provided promptly, ensuring customer satisfaction. The website also provides clear guidelines on eligible return items and the process to follow.
Promotions and Discounts
Countdown.co.nz offers regular promotions and discounts on various products, helping customers save money. Customers can easily find the latest deals through the website's dedicated promotions section. Countdown also introduces special discounts during festive seasons, encouraging shoppers to enjoy their favorite products at reduced prices.
Reputation
Countdown.co.nz has established a strong reputation as a reliable online supermarket in New Zealand. With years of experience and a wide customer base, Countdown has earned the trust and loyalty of its shoppers. Positive reviews and recommendations further validate the company's reputation for excellent service, quality products, and competitive prices.
Payment Options
Countdown.co.nz offers multiple payment options to ensure convenience for its customers. Customers can securely pay using major credit cards, debit cards, and online payment services. The website incorporates encrypted technology to safeguard customer information, ensuring a secure transaction process.
Loyalty Programs
The MyCountdown rewards program allows customers to earn discounts and exclusive offers. By signing up for free, customers can accumulate points with every purchase, which can be redeemed for discounts on future orders. The program rewards loyal customers and enhances their overall shopping experience.
Customer Reviews
Countdown.co.nz values customer feedback, and reviews play a crucial role in their continuous improvement. Customers can submit reviews for products they have purchased, sharing their experiences and opinions. These reviews help other shoppers make informed decisions about the products they wish to purchase.
Community Involvement
Countdown.co.nz actively participates in community initiatives and emphasizes giving back. The company supports local charities, food banks, and sustainable practices. Customers appreciate Countdown's commitment to making a positive impact on the local community and environment.
Shipping and Costs
Countdown.co.nz offers various delivery options, including home delivery and Click & Collect, allowing customers to choose the most convenient option for them. The delivery charges are competitive, with low fees for standard delivery. The website provides clear information regarding delivery costs, timeframes, and coverage areas.
In conclusion, Countdown.co.nz is a leading online supermarket in New Zealand, offering a wide range of products, competitive prices, and a seamless shopping experience. With its customer-centric approach, convenient delivery options, and dedication to quality, Countdown.co.nz is a reliable choice for online grocery shopping.