Covermore Reviews

Voted Poor (2/5)

64 Votes

64 Reviews

Vote Now

In the Big Sales category

Covermore Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

14% users rated Terrible
38% users rated Poor
28% users rated Average
17% users rated Very Good
3% users rated Excellent
Covermore Coupons
Write a review

Introduction:

Cover-More is a leading provider of travel insurance in New Zealand. With a focus on providing comprehensive coverage and excellent customer service, Cover-More aims to protect travelers from unexpected incidents during their journeys. Their website, covermore.co.nz, offers users a convenient and efficient way to purchase travel insurance online. In this review, we will evaluate various aspects of Cover-More's website and services to help you make an informed decision.

Pros:

- Comprehensive Coverage: Cover-More offers a wide range of insurance plans to suit different travel needs, including comprehensive coverage for medical expenses, trip cancellation, lost baggage, and more. - User-friendly Website: The covermore.co.nz website is designed to be user-friendly, making it easy to navigate and find the information you need. - Competitive Pricing: Cover-More provides competitive pricing options for their travel insurance plans, ensuring you get value for your money. - Excellent Customer Service: Cover-More has a dedicated customer service team that is available 24/7 to assist customers and provide support during emergencies.

Cons:

- Limited Payment Options: While Cover-More accepts major credit cards, some customers may prefer more payment options such as PayPal or bank transfers. - Lack of Loyalty Programs: Unlike some competitors, Cover-More does not currently offer loyalty programs or rewards for repeat customers.

User Experience:

Cover-More's website offers a seamless user experience, with a clean and intuitive interface. The website is optimized for both desktop and mobile devices, ensuring users can access and purchase insurance plans conveniently on any platform. The website also provides clear and concise information about each insurance plan, making it easy for users to understand the coverage and benefits offered.

Pricing and Value for Money:

Cover-More offers competitive pricing for their travel insurance plans. The cost of each plan varies based on factors such as destination, trip duration, and coverage options selected. Despite the competitive pricing, the comprehensive coverage provided by Cover-More makes their plans a good value for money, considering the peace of mind they offer during travels.

Customer Service:

Cover-More prides itself on delivering exceptional customer service. Their customer service team is available 24/7, ensuring assistance is readily available in case of emergencies or queries. Customer inquiries are promptly addressed, and the team is known for their professionalism and willingness to go the extra mile to resolve any issues.

Product Quality and Selection:

Cover-More offers a wide selection of travel insurance plans to cater to different types of travelers. Their plans provide comprehensive coverage for various aspects, including medical emergencies, trip cancellations, and lost baggage. The insurance policies are underwritten by reputable underwriters, ensuring the quality and reliability of coverage.

Website Usability:

Cover-More's website is well-designed and user-friendly. It features a clean layout, making it easy to find and compare different insurance plans. The website also provides a secure online payment gateway for a smooth and secure checkout process. Users can easily navigate through the site's pages and access important information without any hassle.

Returns and Exchanges:

Cover-More follows a standard policy regarding returns and exchanges for their travel insurance plans. In general, insurance policies are non-refundable once they are in effect. However, if you need to cancel your policy before the start of your trip, you may be eligible for a refund, depending on the terms and conditions of the specific plan you purchased. It is recommended to review the policy details or contact their customer service for more information.

Promotions and Discounts:

Cover-More frequently offers promotions and discounts on their travel insurance plans. These promotions may include discounted premiums, free upgrades, or added benefits. To stay updated on the latest promotions, customers can visit the covermore.co.nz website or subscribe to their newsletter.

Reputation:

Cover-More has built a strong reputation as a reliable and trusted provider of travel insurance in New Zealand. With years of experience in the industry, they have gained the trust of thousands of travelers who rely on their services for peace of mind during their journeys. The company's commitment to customer satisfaction and their prompt claims processing has contributed to their positive reputation.

Payment Options:

Cover-More accepts payment through major credit cards such as Visa and Mastercard. While this provides a convenient payment method for most customers, the availability of additional options such as PayPal or bank transfers would cater to a wider range of preferences.

Loyalty Programs:

Cover-More currently does not offer a loyalty program for their customers. Implementing a loyalty program could provide an incentive for repeat customers and reward their ongoing support.

Customer Reviews:

Customer feedback plays a crucial role in evaluating the credibility and quality of any service provider. Cover-More has received positive reviews from numerous customers who have praised their swift claims processing, attentive customer service, and comprehensive coverage. These positive reviews are a testament to the company's commitment to customer satisfaction.

Community Involvement:

Cover-More is actively involved in supporting various community initiatives and charitable organizations. They believe in giving back to society and making a positive impact on the communities they serve. Their community involvement initiatives demonstrate their commitment as a responsible corporate citizen.

Shipping and Costs:

As a provider of travel insurance, Cover-More does not involve shipping physical products. Instead, they provide instant policy delivery via email upon successful purchase. This ensures customers receive their insurance policy documents promptly. The costs associated with the travel insurance plans are clearly displayed on the website, allowing customers to make informed decisions based on their budget and coverage requirements. In conclusion, Cover-More's website, covermore.co.nz, offers a seamless user experience while providing a wide range of travel insurance plans with comprehensive coverage. Their competitive pricing, excellent customer service, and positive reputation make them a trustworthy choice for travelers in New Zealand. While the limited payment options and absence of a loyalty program may be areas for improvement, Cover-More's dedication to customer satisfaction and their commitment to providing top-quality travel insurance make them a reliable option for protecting your travels.