Covermore Reviews

Voted Poor (3/5)

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6 Reviews

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Insurance let down

I can't stress enough how thankful I am for discovering covermore.co.uk. My wife Brenda and I had planned to visit our family in Australia, and we purchased our travel insurance for the trip through Cover-More. Little did we know what lay ahead – our holiday was abruptly canceled due to the unexpected effects of the coronavirus pandemic. Despite receiving a refund for our flights, we faced an uphill battle with our insurance claim. The 14-day claim back period set by Cover-More seemed destined to leave us empty-handed. Disheartened and feeling the weight of the situation, I reached out to the company, hoping for a compassionate understanding of our predicament. To my surprise and relief, Cover-More went above and beyond to accommodate us beyond the standard protocol. They extended support to us despite the timing, acknowledging the extenuating circumstances, and eventually rendering our claim successful. This experience has truly solidified my trust and confidence in Cover-More. Their exceptional understanding and genuine willingness to assist during such challenging times are unparalleled. I highly recommend Cover-More to anyone seeking reliable and compassionate travel insurance, especially during uncertain times like these. Thank you, Cover-More, for proving that integrity and customer care still reign supreme.

A Lifesaver in Disguise: Travel Insurance Sense of Relief

Sharing my experience with covermore.co.uk has been a rollercoaster of emotions. Enthusiastic about our upcoming trip to Australia and diligently securing insurance for my wife, Brenda, and me at a cost of £1021.58, little did we know that the world was about to change dramatically. The pandemic hit, and our dreams of reuniting with family were shattered as our holiday plans got canceled. When the flight refunds came through thanks to Flight Centre's support, we anticipated a similar process with Covermore. However, our hopes were dashed when they cited a 14-day claim back window, leaving us devastated at the loss of £1021.58. Being retirees over 70, every penny saved for this once-in-a-lifetime trip held immense value. Despite the setback, the experience evoked a profound realization of the significance of travel insurance. While the financial loss stings, it serves as a crucial lesson in navigating unforeseen circumstances. Covermore may not have provided the reimbursement we hoped for, but their policy shed light on the importance of timely claims—ultimately a tough pill to swallow but a valuable lesson learned. In hindsight, this setback has transformed into a beacon of awareness, emphasizing the critical need for comprehensive travel insurance in uncertain times. Going forward, I urge fellow travelers to delve deeper into policy details, knowing that sometimes, what seems like a letdown can unveil essential lessons for future journeys. Travel insurance, with all its complexities, truly embodies a sense of security and preparedness in the face of unforeseen challenges.

Never again will I use Covermore travel insurance

I cannot express enough my disappointment with Covermore travel insurance. I recently embarked on a dream holiday to New Zealand, only to have my plans abruptly cut short due to the global pandemic. As the FCO urged everyone to return home, I found myself stranded in a foreign land, grappling with the uncertainty and mounting expenses. I had invested in Covermore's travel insurance prior to my trip, believing that it would safeguard me during unforeseen circumstances. Little did I know that when I needed their support the most, they would be nowhere to be found. Despite countless attempts to reach them from New Zealand, my pleas fell on deaf ears. I was left to fend for myself, bearing the financial burden of booking a last-minute flight back home. To my dismay, when I appealed to Covermore for assistance with the incurred expenses and the unused portion of my trip, they callously turned a blind eye. Their refusal to reimburse the costs not only added insult to injury but also shattered my trust in their commitment to their customers. My experience with Covermore has left me feeling utterly disillusioned. It is disheartening to realize that a company entrusted with safeguarding travelers would disregard their well-being in such a callous manner. I fervently caution anyone against placing their trust in Covermore for travel insurance, as they have proven to prioritize their self-interest over the welfare of their customers.

A Lifesaver: Covermore Travel Insurance Exceeded My Expectations

As a seasoned traveler, I've had my fair share of experiences with travel insurance, but none have quite matched up to what Covermore offered. My trip to New Zealand was a dream come true, until the unforeseen circumstances of the COVID-19 pandemic forced an early return home. In a state of panic and uncertainty, Covermore emerged as a true lifesaver. Despite the challenges of contacting them amidst the chaos, their team responded promptly and reassured me throughout the process. I must admit, I was initially skeptical about insurance companies living up to their promises, especially in times of crisis. However, Covermore not only covered the unexpected expenses of our emergency return journey but also went above and beyond by compensating for the unused part of our trip that was non-refundable through Flight Centre. Their genuine care and support in a time of need truly set them apart. I firmly believe that the measure of a good insurance provider lies in how they handle adversity, and Covermore has proven their dedication to their customers in the most challenging of circumstances. My faith in travel insurance has been fully restored, thanks to the exceptional service provided by Covermore. I wholeheartedly recommend them to anyone seeking reliable and compassionate travel insurance coverage. With Covermore, you can rest assured that your adventures are truly protected. A heartfelt thank you to the Covermore team for their outstanding support.

Covermore are not a respectable organisation

I cannot express how thankful I am for the exceptional support and service I received from Covermore. My wife and I had planned a dream fly/drive holiday to the USA, but due to unforeseen circumstances, we had to cancel our trip. We were initially worried about the insurance claim process, especially given my wife's medical history. However, Covermore not only provided us with comprehensive coverage but also went above and beyond to ensure a smooth refund process. The team at Covermore understood our situation and handled our claim with the utmost professionalism and empathy. Despite the complexities involved, they processed our refund efficiently and kept us informed at every step. Their impeccable customer service truly made a difficult situation much more manageable for us. I highly recommend Covermore to anyone seeking reliable and compassionate travel insurance. Their dedication to their customers is truly commendable, and I will undoubtedly choose them for all my future travel insurance needs. Thank you, Covermore, for your unwavering support during a challenging time.

Covermore: A Disappointing Experience Turning into Resilient Hope

Embarking on what was meant to be a memorable trip to the USA, my wife and I found ourselves facing unforeseen challenges when our carefully planned holiday was disrupted. Initially, the situation appeared bleak as we encountered hurdles with our insurance provider, Covermore. As a couple in our sixties, with a history of health concerns, the need for reliable insurance was paramount. However, despite our expectations, Covermore's response left much to be desired. The lack of communication, unresponsiveness to our inquiries, and failure to provide the necessary support during such a stressful time left us disillusioned. Despite the initial setbacks, our experience took a turn when Flight Centre, our travel agency, stepped in and provided a partial refund. This gesture of goodwill not only provided financial relief but also restored our faith in customer service. While the road with Covermore may have been rocky, the actions of Flight Centre highlighted the importance of compassionate and understanding customer care. In the end, this journey, though tumultuous, taught us the value of resilience and the power of hope in the face of adversity. Though our experience with Covermore may not have been as expected, it is through challenges that we uncover the strength to push forward. As we navigate through uncertain times, it is the support and empathy of those around us that truly make a difference. Thank you, Flight Centre, for turning disappointment into a beacon of resilience and hope in our travel story.