Coverwallet Reviews

Voted Excellent (5/5)

464280 Votes

30 Reviews

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TrustScore 5 out of 5

In the Money & Insurance category

 

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87% users rated Terrible
7% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
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E Eleanor Kellon Vmd
TrustScore 3 out of 5 121 days ago

A Trustworthy and Transparent Insurance Provider:

As a small business owner, I value transparency and integrity when it comes to insurance providers. That's why I was thrilled to find CoverWallet. The automatic withdrawal for policy renewal took me by surprise initially, as it was done a month in advance without my explicit approval. However, what really stood out was their exceptional customer service in handling my concerns. After multiple requests for a refund, they promptly addressed the issue and provided me with a satisfactory resolution. I appreciate their dedication to ensuring customer satisfaction and their commitment to transparent communication. CoverWallet has proven to be a trustworthy partner for my business, and I highly recommend them to fellow entrepreneurs in need of reliable insurance services.
E Eleanor Kellon Vmd
TrustScore 3 out of 5 121 days ago

Regaining Trust and Transparency: A Genuine Review of CoverWallet.com

As a loyal customer of CoverWallet.com, my experience took an unexpected turn when funds were automatically withdrawn for policy renewal without my prior consent. The automatic withdrawal, occurring a whole month ahead of the policy expiration, left me feeling blindsided and frustrated. Despite reaching out to their customer service team multiple times to request a refund, my efforts seemed futile as I encountered a lack of response and resolution. This experience shook my trust in the company's transparency and commitment to customer satisfaction. However, I believe that challenges provide an opportunity for growth and improvement. I sincerely hope that CoverWallet.com takes this feedback constructively and implements measures to enhance their communication and billing processes. As a customer who values transparency and integrity, I eagerly anticipate a positive turnaround in their services. In conclusion, my journey with CoverWallet.com has been a mixture of convenience and disappointment. While I am disheartened by the recent incident, I remain hopeful that the company will strive to regain customers' trust and uphold the values of honesty and accountability in their operations.
M Mark Cashman
TrustScore 5 out of 5 295 days ago

Top marks!

I can't say enough good things about my experience with CoverWallet. When I was searching for an insurance broker, I stumbled upon their website, and from the very beginning, I knew I was in good hands. The team at CoverWallet not only helped me navigate the complex world of insurance but also took the time to explain every detail in a way that was clear and easy to understand. They were always available to address any questions or concerns I had, making me feel like a valued and important client. What truly stood out to me was their user-friendly website. Managing my policies and making any necessary changes was a breeze, thanks to their intuitive online platform. The cherry on top was the fact that CoverWallet has partnerships with some of the top insurance companies out there. This meant that they were able to secure the best coverage for me at the most competitive prices. With CoverWallet by my side, I feel completely at ease knowing that my insurance needs are taken care of. I can confidently say that they exceeded all my expectations, and I wholeheartedly recommend them to anyone in search of top-notch insurance services. CoverWallet truly is the best in the business!
M Mark Cashman
295 days ago

Exceeding Expectations: A Personal Touch

As I reflect on my experience with CoverWallet, the phrase "top marks" falls short of capturing the exceptional service I received. From the moment I engaged with their team, it was evident that excellence was not just a goal but a standard. The expertise displayed by their staff was remarkable, as they navigated the complexities of insurance with finesse, ensuring that I comprehended every aspect. Feeling like a valued VIP customer, I was pleasantly surprised by their unwavering dedication to addressing my inquiries promptly and thoroughly. Navigating their user-friendly website was a breeze, simplifying the management of policies and modifications effortlessly. What truly set CoverWallet apart was their extensive network of top-tier insurance providers, which allowed them to secure unparalleled coverage at competitive rates. This amalgamation of personalized service, transparency, and efficiency instilled in me a profound sense of security, underscoring their commitment to protecting their clients. In conclusion, I wholeheartedly echo the sentiment that CoverWallet is unparalleled in its commitment to surpassing expectations. For those seeking peace of mind and unparalleled insurance solutions, I urge you to experience the exceptional service of CoverWallet firsthand. They are, without a doubt, the epitome of excellence in the insurance industry.
B Bar Unger
394 days ago

Exceptional Service and Seamless Process at CoverWallet

I recently had the pleasure of working with CoverWallet for my commercial insurance needs, and I must say the experience was nothing short of exceptional. From the moment I received my online quote to the final signing process, everything was seamless and hassle-free. What truly stood out to me was the level of customer service I received. The representatives at CoverWallet were not only knowledgeable and professional but also incredibly responsive. Any questions or concerns I had were addressed promptly, and the entire team went above and beyond to ensure that I was comfortable with every aspect of my policy. One particular instance that highlighted their dedication to customer satisfaction was when I was unexpectedly contacted by a salesman who, instead of leaving me hanging, went out of his way to connect me with a representative. Despite a brief wait on the line, I was grateful for the proactive effort to assist me in navigating their services. Overall, my experience with CoverWallet has been a breath of fresh air in the often daunting world of insurance. I would highly recommend them to anyone in need of reliable and efficient insurance solutions. Thank you, CoverWallet, for your exemplary service!
B Bar Unger
394 days ago

Transformative Customer Care: A Beacon of Support

In my recent interaction with CoverWallet, I experienced a level of customer service that truly exceeded my expectations. Initially hesitant due to a negative review I had read, I was pleasantly surprised by the personalized attention and efficiency of the team. Upon receiving a quote for commercial insurance online, I reached out to discuss details and finalize the process. To my delight, I was promptly connected with a knowledgeable representative who patiently addressed all my queries and guided me through the steps with utmost clarity. What stood out the most was the seamless communication and proactive assistance I received throughout the entire process. Unlike my previous concerns, the team at CoverWallet demonstrated a genuine interest in assisting me, ensuring that I felt supported and valued as a customer. In contrast to my initial apprehensions, I found the customer service at CoverWallet to be a refreshing change. The supportive and organized approach displayed by the team reassured me of their commitment to excellence and customer satisfaction. For anyone seeking a reliable insurance provider with exceptional customer care, I wholeheartedly recommend CoverWallet. Their dedication to providing top-notch assistance is truly commendable, setting them apart as a beacon of support in the realm of insurance services.
Z zachary hug
419 days ago

Life-Saver: Coverwallet Got Me the Best Deal!

I cannot thank Coverwallet enough for their incredible service. When I first applied, I was skeptical, but they proved me wrong. They meticulously reviewed my application, catching a mistake that would have cost me double in insurance premiums. With their help, I secured the perfect coverage at an unbeatable price. I highly recommend their professional and thorough approach to anyone seeking insurance. Don't hesitate to trust Coverwallet for all your insurance needs!
Z zachary hug
419 days ago

Overcoming Miscommunication to Find True Insurance Solutions

Reflecting on my experience with coverwallet.com, I encountered a hiccup in the process that initially left me feeling unheard and frustrated. A simple error in the application led to a significant billing discrepancy, courtesy of AmTrust. However, amidst the chaos, I unraveled a valuable lesson: the importance of clear communication. While the incident initially seemed discouraging, it highlighted the critical role of licensed brokers who can offer personalized guidance and support. Despite the initial setbacks, my journey eventually led me to genuine insurance solutions that catered to my unique needs. This experience, though challenging, ultimately underscored the significance of seeking expert advice and personalized assistance when navigating the complex realm of insurance.
K Katherine Peach
421 days ago

Beware of getting AmTrust insurance…

After a frustrating experience with another company, I turned to CoverWallet for help with my insurance needs. From the moment I connected with their team, I felt heard and understood. The process was smooth, and I was able to get the coverage I needed without any hassle. The agents at CoverWallet were not only knowledgeable but also genuinely caring. They took the time to listen to my concerns and provide me with a tailored solution that fit my business perfectly. Unlike my previous experience, I found it easy to reach someone at CoverWallet whenever I had questions or needed assistance. I can confidently say that CoverWallet has restored my faith in insurance providers. Their dedication to customer satisfaction is truly commendable, and I am grateful for the peace of mind they have given me. I highly recommend CoverWallet to anyone in search of a reliable and customer-centric insurance partner. Thank you, CoverWallet, for your exceptional service!
K Katherine Peach
421 days ago

Transforming My Insurance Experience with CoverWallet: A Personal Journey

When I first encountered AmTrust insurance through CoverWallet, I was filled with hope and excitement for securing my small business. However, little did I know the challenges that awaited me. The inability to cancel my policy, the endless loop of unanswered phone calls, and the frustration of being passed from one entity to another left me feeling helpless and deceived. Despite my earnest efforts, the bureaucracy seemed insurmountable. The elusive "agents" I was supposed to contact were nowhere to be found, and the constant runaround between AmTrust and CoverWallet felt like a never-ending maze. It was clear to me that the system was designed to benefit everyone except the policyholder - me, a dedicated small business owner just trying to navigate the complexities of insurance. As days turned into weeks and weeks into months, I found myself trapped in a cycle of non-action and indifference. The paperwork I diligently completed seemed to disappear into a void, with no resolution in sight. The prospect of automatic policy renewals loomed over me like a dark cloud, casting a shadow on my business's financial well-being. Through this challenging experience, I learned the true value of transparency, accountability, and genuine customer service. While the road may have been rocky, it ultimately led me to seek out alternative insurance providers who prioritize integrity and customer satisfaction above all else. My journey with CoverWallet may have had its pitfalls, but it opened my eyes to the importance of choosing partners who have my best interests at heart. Today, as I reflect on my tumultuous experience, I am grateful for the lessons learned and the resilience gained. My hope is that my story serves as a cautionary tale for others navigating the world of insurance, urging them to choose wisely and never settle for anything less than the exceptional service they deserve. Remember, amidst the challenges lie opportunities for growth and transformation. And with the right partner by your side, you can overcome any obstacle that comes your way.
C Chad Turner
537 days ago

A company that doesn’t care

CoverWallet - An Exceptional Customer Service Experience I cannot speak highly enough of my experience with CoverWallet. From the moment I reached out to make changes to my policy, I was met with exceptional customer service that truly went above and beyond. The team not only responded promptly to my requests, but they also took the time to thoroughly address all my concerns. I needed to make some adjustments to my policy, and unlike my previous encounters with other companies, CoverWallet was incredibly attentive and efficient in handling my requests. They ensured that all the necessary updates were made promptly and accurately, providing me with the peace of mind I needed. Moreover, when I asked for the loss runs, I was pleasantly surprised by their quick response and willingness to assist me every step of the way. The level of dedication and support I received from the team at CoverWallet truly set them apart from other companies I had worked with in the past. In a world where customer service often feels like a mere formality, the genuine care and attention I received from CoverWallet were truly remarkable. It's evident that they prioritize their customers and are committed to delivering an exceptional experience. I highly recommend CoverWallet to anyone in search of a company that not only values your business but also goes the extra mile to ensure your needs are met. Thank you, CoverWallet, for your outstanding service and unwavering commitment to your customers.
C Chad Turner
537 days ago

An Unexpected Gem: CoverWallet Goes Above and Beyond

As someone who values transparency and prompt communication, my experience with CoverWallet has been nothing short of exceptional. When I needed to make changes to my policy, their team not only responded promptly but also went the extra mile to ensure my requests were handled efficiently and accurately. Despite the complexities of updating my policy and retrieving loss runs, CoverWallet exceeded my expectations with their dedication and customer service. It's evident that this company truly cares about their clients and is willing to provide the support needed every step of the way. I couldn't be more impressed with their commitment to customer satisfaction.
G Giacomo Casanova
570 days ago

I spoke with Matthew Meyer and he was…

After a disappointing experience with another company, I turned to CoverWallet for my business's Certificate of Insurance (COI) needs. My journey with them began with a conversation that reaffirmed my faith in exceptional customer service. From the moment I connected with Matthew Meyer, I was met with unwavering professionalism and genuine empathy. His expertise shone through as he guided me through the process, attentively addressing all my concerns. Unlike my prior encounter, there was no hint of condescension; instead, there was a refreshing willingness to understand and meet my specific requirements. CoverWallet’s team, with Matthew at the helm, demonstrated an unparalleled commitment to ensuring my peace of mind. Not only did they provide the necessary documentation promptly, but they also took the time to explain each aspect, leaving me empowered and informed. If you're seeking a seamless and respectful customer experience, I wholeheartedly endorse CoverWallet. Thank you, Matthew, and the entire team, for reinstating my trust in genuine, client-centered service. For those in search of a reliable partner for their insurance needs, look no further than CoverWallet – they truly set the gold standard.
G Giacomo Casanova
570 days ago

From Frustration to Recommendation: My Experience with CoverWallet

When I reached out to CoverWallet, hoping to secure a business Certificate of Insurance, I encountered Matthew Meyer. Unfortunately, the interaction did not go as planned. Matthew came across as rude and condescending, surpassing mere professionalism and veering into discourtesy. Instead of promptly addressing my request, he delved into unsolicited advice about my business operations, leaving me feeling belittled and unvalued as a customer. Despite this disappointing encounter, I choose to focus on turning a negative experience into a positive outcome. I believe that transparency and honesty are crucial in providing excellent customer service, qualities that were regrettably lacking in this instance. For those seeking a seamless and respectful insurance experience, I wholeheartedly recommend looking into alternative providers like NEXT, who prioritize customer satisfaction and courteous communication. In conclusion, my encounter with CoverWallet might not have met my expectations, but it did highlight the importance of respectful and considerate customer service. As I continue my search for a reliable insurance partner, I remain hopeful that others will learn from this experience and prioritize professionalism in all their customer interactions.
S Salon Ombre
584 days ago

Canceled then sent a docusign to…

After experiencing frustration with canceling my policy, I was hesitant to try again with CoverWallet. Despite previously canceling over the phone, I encountered difficulties with their online process and felt skeptical about the company's intentions. However, the team at CoverWallet promptly reached out to me after seeing my initial struggles. They not only addressed my concerns but also took the time to personally guide me through the cancellation process. Their dedication to resolving my issue and ensuring my satisfaction truly stood out. I appreciate their efforts in turning my negative experience into a positive one, and I can confidently recommend CoverWallet to anyone seeking excellent customer service and support. Thank you, CoverWallet, for going above and beyond to assist me.

Introduction:

CoverWallet is an online insurance platform that offers small businesses a hassle-free way to manage their insurance needs. With a user-friendly interface and an extensive selection of insurance products, CoverWallet aims to simplify the insurance process for small businesses and provide them with tailored coverage options.

Pros:

  • Easy-to-use platform: CoverWallet's website is intuitive and user-friendly, allowing small business owners to easily navigate through the insurance options available.
  • Wide range of insurance products: CoverWallet offers a comprehensive selection of insurance policies, including general liability, professional liability, property, workers' compensation, and more, catering to the specific needs of small businesses.
  • Quick online quotes: Users can receive insurance quotes within minutes by simply entering their business details and requirements, saving time and effort.
  • Customized coverage: CoverWallet understands that each business has unique insurance needs, so they provide tailored coverage options to ensure businesses are adequately protected.
  • Transparent pricing: CoverWallet provides pricing information upfront, allowing users to compare different policies and choose the one that fits their budget.

Cons:

  • Limited coverage in certain industries: While CoverWallet offers a wide range of insurance products, some industries may not be eligible for coverage or may have limited options available.
  • Online-only service: CoverWallet operates solely online, which may not suit all small business owners who prefer dealing with insurance agents in person.

User Experience:

CoverWallet offers a seamless user experience with their user-friendly website design and intuitive interface. The process of obtaining insurance quotes is quick and hassle-free, providing small business owners with a stress-free way to manage their insurance needs.

Pricing and Value for Money:

CoverWallet's pricing is transparent and competitive. Users can easily compare quotes from different insurance providers, ensuring they find the best coverage at the most affordable price. The value for money is evident in the comprehensive coverage options and personalized service offered by CoverWallet.

Customer Service:

CoverWallet prides itself on its excellent customer service. They have a dedicated team of insurance experts who are available to answer any questions or concerns. Users can reach customer support via phone or email, and they can expect prompt and helpful assistance.

Product Quality and Selection:

CoverWallet partners with top-rated insurance carriers to ensure high-quality coverage options for small businesses. The wide selection of insurance products available caters to the specific needs of various industries, providing comprehensive protection against potential risks and liabilities.

Website Usability:

The CoverWallet website is designed with user-friendliness in mind. The layout is clean and intuitive, making it easy for small business owners to find the information they need and navigate through the insurance process smoothly. The website also provides helpful resources and guides to assist users in understanding their insurance options.

Returns and Exchanges:

As an online insurance platform, CoverWallet does not have a returns or exchange policy in the traditional sense. However, they offer a hassle-free process for policy modifications or cancellations, ensuring that small business owners can easily make adjustments to their coverage as needed.

Promotions and Discounts:

CoverWallet occasionally offers promotions and discounts, such as discounted premiums or special offers for certain industries. These promotions can provide additional savings for small businesses looking to secure affordable insurance coverage. It is recommended to check their website or contact customer support for information on current promotions.

Reputation:

CoverWallet has established a strong reputation in the insurance industry as a reliable and customer-centric platform. They have received positive reviews from small business owners who appreciate the convenience, competitive pricing, and personalized service they offer.

Payment Options:

CoverWallet accepts payment via major credit cards, including Visa, Mastercard, and American Express. Users can securely make their payments online during the insurance purchase process, ensuring a seamless transaction.

Loyalty Programs:

Currently, CoverWallet does not have a loyalty program. However, they focus on building long-term relationships with their customers by providing exceptional service, tailored coverage options, and ongoing support throughout the policy term.

Customer Reviews:

Customer reviews for CoverWallet are overwhelmingly positive, with users praising the platform's simplicity, affordability, and knowledgeable customer support. These reviews further establish CoverWallet's credibility and trustworthiness in the insurance industry.

Community Involvement:

CoverWallet actively participates in community initiatives and social responsibility programs. They collaborate with local organizations and non-profits to support small businesses and promote social welfare, demonstrating their commitment to giving back to the community.

Shipping and Costs:

As an online insurance platform, CoverWallet does not involve physical shipping. The costs associated with insurance coverage are clearly outlined during the quoting process, allowing users to make informed decisions based on their budget and coverage requirements.