Coxandcox User Reviews

Introduction:

Cox & Cox is a UK-based online retailer that specializes in unique and high-quality home decor, furniture, and lifestyle products. Founded in 2001, the company has become a household name in the UK thanks to its excellent products and customer service.

Pros and Cons:

Pros: Cox & Cox offers a wide range of stylish and high-quality products at competitive prices. The website is easy to navigate, and the checkout process is hassle-free. The company offers free delivery on orders over £75, and there is a 28-day no quibble returns policy. Cons: Some customers have reported issues with the quality of some products, and delivery times can be longer than expected.

User Experience:

The Cox & Cox website is easy to use and navigate, with clear categories and filters to help users find what they are looking for. The product pages are informative and feature high-quality images, and the checkout process is straightforward.

Pricing and Value for Money:

Cox & Cox offers products at a range of price points, with something to suit every budget. While some items may be more expensive than similar products from other retailers, customers can be confident in the quality of the products, and there are often discounts and promotions available to help customers save money.

Alternatives:

Alternative UK-based online retailers offering similar products include Made, Habitat, and Graham & Green.

Customer Service:

Cox & Cox prides itself on its excellent customer service, with a dedicated team available to help customers with any queries or issues. The company offers free UK-based customer service helpline, as well as email support and a live chat function on the website.

Product Quality and Selection:

Cox & Cox offers a wide range of high-quality home decor, furniture, and lifestyle products, with something to suit every taste and style. The products are often unique and feature innovative designs, and the company offers a mix of products from its own brand and from other respected brands.

Website Usability:

The Cox & Cox website is easy to navigate, with clear categories and filters to help users find what they are looking for. The website is also optimized for mobile devices, ensuring that users can shop easily on the go.

Returns and Exchanges:

Cox & Cox offers a 28-day no quibble returns policy on all products, allowing customers to return items to the company for a refund or exchange if they are not satisfied with their purchase.

Promotions and Discounts:

Cox & Cox offers regular promotions and discounts to help customers save money on their purchases. Customers can sign up for the company's email newsletter to receive exclusive offers and discount codes.

Reputation:

Cox & Cox has a strong reputation in the UK for its high-quality products and excellent customer service. The company has been featured in a range of respected publications, including The Sunday Times, House Beautiful, and Ideal Home.

Payment Options:

Cox & Cox accepts a range of payment options, including major credit and debit cards, as well as PayPal.

Loyalty Programs:

Cox & Cox does not currently offer a loyalty program for customers.

Customer Reviews:

Customer reviews of Cox & Cox are generally positive, with many customers praising the quality of the products and the company's excellent customer service. However, some customers have reported issues with the quality of some products and the delivery times.

Community Involvement:

Cox & Cox is actively involved in a range of charitable initiatives, including supporting the Woodland Trust and donating products to local charities.

Shipping and Costs:

Cox & Cox offers free delivery on orders over £75, with delivery costs starting at £5.95 for smaller orders. The company also offers international shipping to a range of countries, with prices varying depending on the location.