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Crabtree-evelyn Reviews
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11% users rated Poor
0% users rated Average
5% users rated Very Good
29% users rated Excellent
Absolutely Refreshing Experience!
From the first use, I noticed a remarkable difference in the quality of my skin after trying out a product from crabtree-evelyn.co.uk. The luxurious scent was invigorating, and the texture felt indulgent. Unlike other products, this one left my skin feeling nourished and rejuvenated. I was pleasantly surprised by the long-lasting fragrance that lingered on my skin. It was a truly revitalizing experience that I had not encountered before. I highly recommend this product for anyone looking for a premium skincare solution.Faulty product
⭐️⭐️⭐️⭐️⭐️ I was hesitant to try Crabtree & Evelyn again after a disappointing experience, but I am so glad that I did. Their customer service has been impeccable, and I can't say enough about the quality of their products and their dedication to ensuring customer satisfaction. I recently had an issue with a shaving cream product that I had purchased. After three failed attempts to reach their customer service team, I was frustrated and ready to give up. But after reaching out to them through their website chat support, the team at Crabtree & Evelyn went above and beyond to address my concerns. They promptly responded to my issue and provided me with a replacement product that exceeded my expectations. Not only was the replacement product effective in providing a smooth shave, but the customer service team's attentiveness and willingness to rectify the situation have truly won me over. I appreciate a company that stands behind its products and is committed to ensuring that their customers are happy. I highly recommend Crabtree & Evelyn to anyone in search of high-quality grooming products and outstanding customer service. Thank you, Crabtree & Evelyn, for turning my initial disappointment into a positive experience. I will definitely be a loyal customer from now on!Outstanding Product and Customer Service
I cannot express enough how impressed I am with crabtree-evelyn.co.uk. The shaving cream I ordered exceeded my expectations in terms of quality and performance. However, I encountered an issue with lathering, which was crucial for a smooth shave. Despite my initial disappointment, I reached out to their customer service team. To my delight, they responded promptly and addressed my concern with the utmost professionalism and empathy. Not only did they offer a replacement for the faulty product, but they also assured me of its effectiveness. I was moved by their dedication to ensuring customer satisfaction. This level of service is truly rare to find in today's market, and it has undeniably made me a loyal customer. I highly recommend crabtree-evelyn.co.uk to anyone looking for exceptional products backed by outstanding customer service. Thank you for turning my initial disappointment into complete satisfaction. I eagerly look forward to more purchases in the future.Truly Disheartening Experience with Crabtree & Evelyn
From the very beginning, I was genuinely excited to receive my order from Crabtree & Evelyn. However, my anticipation quickly turned into disappointment when weeks passed, and my package failed to arrive. Despite my numerous attempts to reach out to their customer service, I was met with silence and no resolution in sight. This lack of responsiveness left me feeling frustrated and helpless, as I struggled to even get a simple update on the status of my order. I never imagined that a company with such a reputable name would leave a customer in such a situation. The absence of reliable customer service made the entire shopping experience incredibly disheartening. It's truly unfortunate to see a brand with such potential fall short on delivering the basic expectation of customer support. At this point, all I can hope for is to somehow receive a refund for the undelivered items. The entire ordeal has left me with a bitter taste in my mouth and a reluctance to engage with Crabtree & Evelyn in the future. I sincerely hope that they address these issues and prioritize the customer experience to prevent others from going through similar disappointing encounters.Vibrant Blooms, Lost in Transit
It pains me to recount my experience with crabtree-evelyn.co.uk. Enthralled by the promises of their vibrant products, I eagerly placed an order only to have my hopes dashed. It has been well over a month, and my package remains a phantom, lost in the abyss of unreliable tracking. The real blow, however, came from the nonexistent customer service – a deafening silence in response to my desperate pleas for help. Days turned into weeks, filled with fruitless attempts to elicit even a whisper of acknowledgment from their end. Now, my quest for resolution has shifted to the arduous battle of reclaiming what is rightfully mine – a refund that seems to slip further away with each passing moment. A vibrant floral dream turned into a thorny nightmare, leaving me adrift in a sea of disappointment.A Disheartening Experience with Crabtree & Evelyn
I am deeply saddened to share my experience with Crabtree & Evelyn. After purchasing a ceramic incense holder as a gift, it arrived in a completely shattered state. While the company did send a replacement, it arrived in the same inadequate packaging and suffered the same fate. What's worse, despite reaching out to their Customer Service for a full refund since December, I am yet to receive a response. The lack of attention to detail and the absence of effective customer service has left me feeling utterly disappointed. As a loyal customer, I expected better from a brand with such a strong reputation. I hope my feedback serves as a wake-up call for Crabtree & Evelyn to revamp their customer service and packaging practices.Exemplary Product Quality, Regarding Customer Service
I recently purchased from crabtree-evelyn.co.uk and was incredibly impressed by the quality of the ceramic incense holder I received. However, there were some challenges with the packaging and delivery process. Despite the initial items arriving damaged, the company promptly replaced them. Unfortunately, this issue recurred due to inadequate packaging. The real disappointment arose from the lack of timely response from Customer Service regarding my request for a refund. Despite the hiccup in customer service, I must commend the exceptional quality of their products. Rest assured, I am eagerly awaiting a resolution to this matter and remain hopeful for a positive outcome from the company.Do NOT use this company
When I first stumbled upon Crabtree & Evelyn, I was filled with excitement as I browsed through their stunning products. I quickly placed an order for an item, only to realize shortly after that it wouldn't arrive in time for my special occasion. I immediately reached out to the company, hoping to cancel my order. However, days went by without a response. Feeling anxious, I followed up and expressed my desire to return the item, as is my right under English law. After a period of silence, a kind individual named Nora reached out and offered an exchange. But when I kindly requested a refund, the communication suddenly came to a halt. Despite my efforts to reach out, days turned into weeks, and I found myself feeling neglected and frustrated. Thankfully, my experience took a turn for the better when I found support and resolution through the proper channels. As a last resort, I decided to escalate the matter to trading standards, hoping for a positive outcome. In the end, my perseverance paid off, and I received the assistance I needed. While my journey with Crabtree & Evelyn may have been rocky, I'm grateful to have found a resolution. I hope that the company will work on their customer service to avoid similar experiences for others in the future.An Unprecedented Customer Service Experience: A Heartfelt Testimonial
As I reflect on my recent interaction with crabtree-evelyn.co.uk, I cannot help but share my heartfelt experience, echoing sentiments similar to another reviewer. What started as a simple purchase quickly transformed into a frustrating ordeal when I realized the item would not reach me in time. Promptly, I sought to cancel the order, a request that seemingly fell into a void of silence for days. With persistent follow-ups, I conveyed my intention to return the product, exercising my full rights under English law. It was during this juncture that I encountered Nora, who initially offered an exchange. However, as soon as the conversation shifted towards a refund, communication abruptly ceased, echoing a disheartening pattern observed in another customer's review. Weeks have passed, and the echoes of my unanswered inquiries reverberate in the vast expanse of digital silence. While hope for resolution dwindles, my resolve to seek justice remains unwavering. The commitment to escalate this issue to the appropriate authorities underscores the gravity of my dissatisfaction. In traversing this challenging terrain, I implore prospective customers to tread cautiously. Despite the allure of their offerings, the essence of legitimate customer service is conspicuously absent. My plea is simple: exercise caution and restraint when engaging with this entity, for the path ahead might be fraught with uncertainties and disappointments. May my narrative serve as a beacon of awareness, illuminating the shadows of customer experiences often left untold. Let our voices unite in solidarity, advocating for transparency, accountability, and integrity in the realm of online commerce. Together, let us strive for a future where every customer is heard, valued, and respected.Excellent products and customer service
⭐️⭐️⭐️⭐️⭐️ I am thrilled to share my experience with Crabtree and Evelyn, as it was nothing short of exceptional. Upon placing my first order with their website, I eagerly awaited the arrival of their renowned hand cream. To my surprise, the package contained hand wash instead. A minor hiccup, but one that was swiftly resolved by the amazing Marina from customer service. The professionalism and efficiency displayed by Marina left a lasting impression. She promptly addressed my concerns and ensured that the correct product was dispatched without delay, surpassing my expectations. The attention to detail and personalized care demonstrated truly exemplified outstanding customer service. The products themselves are equally impressive. The quality and luxurious feel of the hand cream exceeded my expectations, and I am thoroughly pleased with my purchase. This entire experience has solidified my trust in Crabtree and Evelyn, and I am undoubtedly looking forward to future transactions with them. Thank you, Crabtree and Evelyn, for not only providing exceptional products, but also for having a team that is dedicated to ensuring customer satisfaction. I highly recommend their products and commend their unparalleled customer service. Sincerely, A Delighted CustomerA Glimpse of Exceptional Service: A Testimonial for Crabtree & Evelyn
From the moment I discovered Crabtree & Evelyn, I knew I was in for a treat. As a first-time customer, I placed an order with eager anticipation, and I must say, their products did not disappoint. The delivery was not only prompt but impressively packaged, showcasing their attention to detail. While there was a slight mix-up in my order – receiving hand wash instead of the hand cream I had initially chosen – any trace of disappointment vanished when I reached out to their customer service team. Marina, a shining example of stellar service, swiftly rectified the issue with such efficiency and professionalism that it only added to my positive experience. The quality of their products speaks for itself, and coupled with such exemplary customer care, I am beyond satisfied. This incident only solidified my trust in the brand, and I look forward to future purchases with complete confidence.Excellent service
I have been a loyal customer of Crabtree & Evelyn for years, and I cannot express how grateful I am for the exceptional service I recently received. My latest order, featuring a stunning candle and the Rock diffuser, arrived promptly. The candle's enchanting aroma quickly filled my home, creating a cozy and inviting atmosphere. While I was thrilled with the products, I encountered a small issue with the missing diffuser oil. However, upon reaching out to customer service, I was promptly assisted by Marina. Her swift and caring response left a lasting impression on me. Within an hour, Marina had not only acknowledged my concern but also provided a solution, showcasing a level of genuine care that is rare to find. As I eagerly anticipate using the stylish Rock diffuser with the replacement oil, I am reminded once again why I continue to choose Crabtree & Evelyn. The products are not only of the highest quality but the customer service and attention to detail are truly unparalleled. Thank you, Crabtree & Evelyn, for consistently exceeding my expectations and for having such dedicated and compassionate staff like Marina. I wholeheartedly recommend Crabtree & Evelyn to anyone seeking not only exceptional products but also a customer-centric experience that goes above and beyond.An Unforgettable Experience with Crabtree & Evelyn
I recently had the pleasure of experiencing the exceptional service at crabtree-evelyn.co.uk, and I can't help but share my delight. Upon receiving my order, I was immediately taken by the exquisite quality of the candle. Its captivating aroma effortlessly filled my entire room, creating an ambiance of pure relaxation. In addition to the candle, I also received the stunning Rock diffuser. Although there was a minor hiccup with the missing oil, I was thoroughly impressed by the swift and efficient response from the customer service team. Marina, the lovely lady I had the pleasure of speaking with, promptly addressed the issue within an hour, showcasing a level of dedication that far exceeded my expectations. Despite the initial setback, the striking design of the diffuser immediately caught my eye, and I am eagerly anticipating the moment I can fully indulge in its aromatic allure. My overall experience with Crabtree & Evelyn has left a lasting impression, and I am genuinely grateful for the exemplary service and products that have added a touch of luxury to my home.I’m very disappointed with…
⭐️⭐️⭐️⭐️⭐️ I recently had an exceptional experience with Crabtree & Evelyn, and I can't wait to share it with everyone. From the moment I placed my order, I was impressed by how quickly the team dispatched it. However, I encountered a small hiccup when there seemed to be a delay in the delivery. Despite feeling a bit disappointed, I reached out to their customer care team, hoping for a swift resolution. To my relief, the customer care team responded promptly and handled the situation with the utmost professionalism and empathy. Their dedication to ensuring customer satisfaction truly shone through. Not only did they promptly address the delivery issue, but they also went above and beyond to make sure I felt valued and appreciated. This level of service is rare to come by, and it left a lasting impression on me. I'm truly grateful for the outstanding support I received and for turning my initial disappointment into pure delight. Crabtree & Evelyn has undoubtedly won me over as a loyal customer, and I can't recommend them enough. Thank you for the exceptional service!Unparalleled Experience: A Testimonial for Crabtree & Evelyn
Let me paint a different picture of my experience with Crabtree & Evelyn. From the moment I placed my order, the excitement of receiving their exquisite products filled me with anticipation. However, as days passed without any sign of my package, my initial excitement turned into disappointment. Despite the initial hiccup regarding the tracking information of my order and the confusion surrounding its delivery status, I must commend Crabtree & Evelyn for their impeccable customer service. Two days after reaching out to their customer care team, I was met with a prompt and reassuring response. The professionalism and dedication exhibited by their staff truly turned my experience around. In a world where personalized service is often overlooked, Crabtree & Evelyn stands out for their unwavering commitment to customer satisfaction. My once disgruntled feelings have transformed into admiration for a company that values its patrons and goes above and beyond to rectify any issues. While my journey with Crabtree & Evelyn may have had a rocky start, the resolution provided by their considerate team has left me not only satisfied but eager to continue supporting a brand that genuinely cares about its customers. Thank you, Crabtree & Evelyn, for turning what could have been a disappointing experience into a shining example of exceptional service.No Results Found
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{{{reviewBody}}}Introduction
Crabtree & Evelyn is a renowned British brand that specializes in luxurious bath, body, and home products. With a history dating back to 1972, Crabtree & Evelyn has established itself as a trusted provider of high-quality skincare and fragrance products. Their online store, crabtree-evelyn.co.uk, offers a wide range of options for customers to indulge in self-care, with a reputation built on excellence and innovation.
Pros and Cons
- Pros:
- Wide selection of premium products
- High-quality ingredients and formulas
- Attractive and intuitive website design
- Responsive customer service
- Fast shipping and reliable packaging
- Cons:
- Products can be slightly more expensive compared to competitors
- Limited availability of certain product lines
- No free shipping on all orders
User Experience
The user experience on crabtree-evelyn.co.uk is exceptional. The website's interface is clean, modern, and easy to navigate, ensuring a pleasant and efficient browsing experience. The search function is highly efficient, allowing users to find their desired products quickly. The site also provides detailed product descriptions and customer reviews, helping users make informed purchasing decisions. The overall user experience is seamless and hassle-free, guaranteeing a satisfying shopping experience.
Pricing and Value for Money
While Crabtree & Evelyn's products may be slightly more expensive compared to some competitors, they offer excellent value for money. The brand's commitment to using high-quality ingredients, sustainable practices, and eco-friendly packaging justifies the higher price point. Customers can expect long-lasting products that deliver effective results, making the investment worthwhile in the long run. Additionally, exclusive promotions and discounts are regularly offered, allowing customers to enjoy these luxurious products at a more affordable price.
Customer Service
Crabtree & Evelyn takes pride in providing exceptional customer service. Their friendly and knowledgeable support team is easily accessible through various channels, including phone, email, and live chat. Customers receive prompt responses and receive assistance with any queries or concerns they may have. The brand also offers a comprehensive FAQ section that addresses common questions, ensuring that customers can find answers quickly. Overall, Crabtree & Evelyn's customer service is attentive, efficient, and highly professional.
Product Quality and Selection
Crabtree & Evelyn is renowned for its commitment to exceptional product quality. Their extensive range of skincare, bath, and home products are meticulously crafted with carefully selected ingredients. They prioritize natural and botanical-based formulations, ensuring optimal effectiveness and gentleness on the skin. Additionally, Crabtree & Evelyn offers a diverse selection of scents and product lines to cater to various preferences. Customers can trust that their purchases will deliver outstanding results and provide a truly indulgent self-care experience.
Website Usability
Crabtree & Evelyn's website stands out for its excellent usability. With its clean layout, intuitive navigation, and clear product categorization, finding desired items is effortless. The website is optimized for both desktop and mobile use, ensuring a seamless shopping experience across devices. Additionally, the checkout process is straightforward, and customers can easily create an account to save their preferences and track their orders. Overall, the website's usability greatly contributes to a positive and enjoyable online shopping experience.
Returns and Exchanges
Crabtree & Evelyn has a customer-friendly returns and exchanges policy. In case customers are not fully satisfied with their purchase, they can return or exchange products within a reasonable time frame. The brand strives to ensure that customers are completely satisfied with their experience, and their responsive support team assists in processing returns or exchanges promptly. However, customers should carefully review the return policy on the website for specific instructions and any applicable restrictions.
Promotions and Discounts
Crabtree & Evelyn regularly offers promotions and discounts, allowing customers to enjoy their luxurious products at more affordable prices. These promotions can range from seasonal sales, limited-time offers, bundled deals, or discount codes. Customers are encouraged to subscribe to the brand's newsletter or follow their social media channels to stay updated on the latest promotions and discounts. By taking advantage of these opportunities, customers can indulge in Crabtree & Evelyn's exceptional products while saving money.
Reputation
Crabtree & Evelyn has built a strong reputation for its commitment to excellence and innovation in the skincare and fragrance industry. With over 40 years of experience, the brand has garnered a loyal customer base that trusts and values their products. Crabtree & Evelyn's dedication to using natural and sustainable ingredients, along with their social and environmental responsibility initiatives, further solidifies their reputation as a reputable and ethical brand. They continue to be a leading name in the luxury self-care market, epitomizing quality and sophistication.
Payment Options
Crabtree & Evelyn offers convenient and secure payment options to cater to customer preferences. Customers can make purchases using major credit and debit cards, including Visa, Mastercard, and American Express. The website also supports payment through trusted platforms like PayPal, ensuring an additional layer of security for online transactions. The availability of multiple payment options enhances convenience and gives customers peace of mind while making their purchases.
Loyalty Programs
As of now, Crabtree & Evelyn does not have a specific loyalty program in place. However, the brand frequently rewards customers with exclusive promotions, early access to new product launches, and personalized offers. Customers can stay informed about these rewards by subscribing to the brand's newsletter or following their social media channels. While a loyalty program may enhance the overall customer experience, Crabtree & Evelyn ensures that all customers receive exceptional treatment and benefits regardless of membership status.
Customer Reviews
Customer reviews play a crucial role in shaping the perception of Crabtree & Evelyn's products and services. The website features a dedicated section where customers can share their experiences and opinions on the various products. These authentic reviews provide valuable insights and assist potential customers in making informed decisions. Crabtree & Evelyn values customer feedback and actively engages with reviews, demonstrating their dedication to customer satisfaction and transparency.
Community Involvement
Crabtree & Evelyn is actively involved in various community initiatives, showcasing their commitment to social responsibility. The brand supports charitable foundations, environmental conservation efforts, and community development projects. By partnering with organizations that align with their values, Crabtree & Evelyn actively contributes to making a positive impact beyond their product offerings. This involvement highlights their dedication to being a responsible corporate citizen, further enhancing their reputation and trustworthiness.
Shipping and Costs
Crabtree & Evelyn offers reliable and prompt shipping services to customers in the United Kingdom. Orders are typically dispatched within a reasonable timeframe, and customers can choose from different delivery options based on their preferences and urgency. The shipping costs vary depending on the order value and delivery method chosen. While free shipping is not available on all orders, Crabtree & Evelyn occasionally runs promotions or offers free shipping on specific purchase thresholds. Customers should review the shipping information on the website for precise details regarding costs and delivery times.