Users Voice for Craftsports

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Craftsports
Craftsports Overall rating
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Review article published on: 25 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 3.3 5 5 3 4.1
Feb 2023 5 5 1.3 1.8 5 5
Mar 2023 5 5 1.2 5 5 5
Line Chart for Rating of peer stores

Detailed Craftsports Review by

Introduction is an online store that specializes in outdoor sports gear. From running, cycling, skiing, to fitness, they have everything for sports enthusiasts. The company claims that their products are made with precision and innovation, so customers can enjoy optimal comfort and performance during their activities. In this editorial review, we will delve into the various aspects of, including its pros and cons, user experience, pricing, customer service, product quality, website usability, alternatives, and more.

Pros and Cons

  • Broad range of products for different sports
  • High-quality gear designed for optimal performance
  • User-friendly website with easy navigation
  • Free shipping for orders over $50
  • Socially responsible company practices
  • Higher-priced products compared to competitors
  • Limited selection in certain categories
  • No live chat support

User Experience has a user-friendly website with a clean layout and easy navigation. Users can browse by sport, product category, or brand, making it easy for them to find what they are looking for. Each product listing includes detailed information, multiple images, and customer reviews so that users can make informed purchase decisions. The checkout process is straightforward, and the company offers free shipping for orders over $50. However, the absence of live chat support can be a downside for customers who need immediate assistance.

Pricing and Value for Money offers high-quality gear that is designed for optimal performance. However, the price range is higher compared to other competitors in the market. While some customers may be willing to pay a premium for the quality, others may find the prices too steep. The company does offer occasional promotions and discounts, which can help customers get more value for their money.


There are several alternatives to in the outdoor sports gear market, including REI, Backcountry, and Moosejaw. Each of these companies has its own strengths and weaknesses and offers a variety of products for sports enthusiasts. Customers should consider their specific needs and budget when choosing a company to buy from.

Customer Service offers customer service via email and phone. The company claims to respond to customer inquiries within 24 hours. While there is no live chat support, the company offers a comprehensive FAQ section that answers most common questions. The company also has a social media presence, which can provide customers with additional ways to reach out for support.

Product Quality and Selection offers high-quality gear that is designed for optimal performance. The company works with top-rated brands and manufacturers to ensure that their customers get the best gear possible. However, the selection in some categories can be limited, which may be a downside for customers looking for a specific product.

Website Usability has a user-friendly website with easy navigation, making it easy for customers to find what they are looking for, whether it be by sport or product category. The website is also optimized for mobile devices, making it accessible on-the-go.

Returns and Exchanges offers a 30-day return policy for all their products. If customers are not satisfied with their purchase, they can return it for a full refund or exchange the product for a different size or color. However, the company does not offer free return shipping, and customers are responsible for the cost of return shipping.

Promotions and Discounts offers occasional promotions and discounts on their products, which can provide customers with additional value for their money. Customers can sign up for the company's newsletter to receive notifications about upcoming sales and discounts.

Reputation has a good reputation in the outdoor sports gear market. They are known for their high-quality products and socially responsible company practices. However, some customers have noted that the prices can be higher compared to competitors in the market.

Payment Options accepts major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payments via PayPal, Apple Pay, and Google Wallet.

Loyalty Programs does not currently offer a loyalty program for their customers, which may be a downside for those who make frequent purchases.

Customer Reviews has a section on their website dedicated to customer reviews, which can provide customers with additional information about the quality and performance of their products. However, some customers have noted that there are not enough reviews for some products, which can make it difficult to make an informed purchase decision.

Community Involvement is committed to environmentally responsible practices and supports various organizations that promote sustainability and conservation. The company also has a blog that provides customers with information about outdoor sports, gear, and training.

Shipping and Costs offers free shipping for orders over $50. For orders under $50, the shipping cost is calculated at checkout based on the order's weight and destination. The company strives to process orders within one business day and offers standard and expedited shipping options. Customers can track their orders online once they have been shipped.