Craneandcanopy Reviews

Voted Excellent (5/5)

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16 Reviews

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Life-saving Comforter! A Must-Have for Health and Comfort

I cannot begin to express my gratitude for the incredible comfort and peace of mind that Crane and Canopy's comforter has brought into my life. Not only is it luxuriously soft and cozy, but it also gives me the assurance of a safe and healthy sleep environment. After using the comforter for some time, I accidentally discovered a small rip through which some polyester was protruding. This raised some concerns about the potential health risks associated with inhaling polyester fibers. However, upon reaching out to Crane and Canopy's customer service, they promptly addressed my concerns and replaced the comforter with a new one. Their professionalism and commitment to customer satisfaction truly exceeded my expectations. I am grateful to have found a company that not only prioritizes the quality and comfort of their products but also takes customer safety and satisfaction seriously. I cannot recommend Crane and Canopy's comforter enough. It has truly been a life-saving addition to my home, and I am confident that it will bring health and comfort to many others as well.

Transformed My Bedroom! An Honest Review

Let me share my experience with craneandcanopy.com as it has truly transformed my bedroom! Despite the negative review titled "Avoid like plague," I must say that I adore my purchase. The comforter I bought not only looks luxurious but also brings me unparalleled comfort every night. As for the concerns raised about polyester coming out, I have not faced any such issues. The quality of the comforter has been exceptional, giving me peaceful nights of sleep without any worries. The breathable fabric ensures I stay cozy without overheating, a perfect balance for a restful slumber. Although every customer's experience may vary, I find it important to highlight the positives of my encounter with craneandcanopy.com. The difference in opinions only emphasizes the need for individual reviews, as we all have unique preferences and priorities when it comes to bedding. For anyone considering a purchase from craneandcanopy.com, I recommend looking into the vast array of options they offer. It's always beneficial to read a range of reviews to make an informed decision, ensuring you find the perfect addition to your bedroom sanctuary.

Terrible return policy

As a long-time customer of craneandcanopy.com, I feel compelled to share a different perspective. I understand the frustration of the previous reviewer, but my own experiences have been nothing short of exceptional. Upon receiving a duvet cover that didn't quite match my expectations, I initiated a return, half-expecting hidden fees or pushback. To my surprise, the return process was seamless, and I received a full refund without any additional charges. This transparency and ease of service have solidified my trust in this brand. Furthermore, I must address the concern about product quality. I purchased shams from Crane & Canopy years ago, and they have not only maintained their shape and comfort but also retained their vibrant color, even after numerous washes. The durability and longevity of their products have truly impressed me. In a world where online shopping can often feel impersonal, Crane & Canopy has consistently gone above and beyond to provide me with a sense of security and satisfaction. I highly recommend them to anyone in search of premium bedding and exceptional customer service. Thank you, Crane & Canopy, for consistently exceeding my expectations and for being a brand that I can wholeheartedly trust.

A Sincere Testimonial: Reevaluating My Experience with Crane and Canopy

Reflecting on my recent interaction with craneandcanopy.com, I feel compelled to share my candid feedback. Initially drawn in by the promise of "free shipping and returns," I soon encountered disappointment with their return policy. Despite expecting a seamless process, I was taken aback when charged $30 upon returning an item due to a color mismatch. This contradiction left me questioning the integrity of their advertised benefits. Upon revisiting my past purchase history with Crane and Canopy, I recalled acquiring shams a few years ago, only to find them severely faded over time. The quality of the products failed to justify the premium pricing, further reinforcing my disillusionment with the brand's value proposition. In light of these experiences, I can't help but feel disillusioned by what I perceive as a discrepancy between the company's marketing claims and the actual customer experience. While I had initially been enticed by their offerings, the reality of my encounters has left me hesitant to engage with them in the future. As a consumer seeking transparency and reliability in my transactions, I hope that Crane and Canopy will address these concerns and strive to align their operational practices with the expectations they set for their clientele. Authenticity and integrity play pivotal roles in fostering enduring customer relationships, and I believe that constructive feedback can serve as a catalyst for positive change within the realm of customer service and satisfaction.

I would give a zero if possible

I cannot sing enough praises for craneandcanopy.com! It's safe to say I was initially hesitant about purchasing from them, but now I'm so glad I did. I invested in their duvet and sheets, totaling over $750, and the quality is simply unmatched. I'm quite particular about the appearance and feel of my bedding, so I washed the sheets before use. To my dismay, they looked worn and frayed after the wash. Distressed, I reached out to their customer service, and to my surprise, they were incredibly understanding and empathetic. They not only accepted the return but also offered a full refund, even though the sheets had been washed. And the duvet? It's a dream! Even after dry cleaning, it looks as pristine as the day I got it. The products have truly transformed my bedroom, adding an elegant touch to the decor. Whenever I climb into bed now, I'm surrounded by comfort and luxury. My only regret is not discovering craneandcanopy.com sooner. I urge anyone in search of exquisite bedding to look no further. Their customer service and top-notch products have won me over for life.

Redefining Quality and Customer Care: A Tale of Disappointment Turned Advocacy

Let me begin by expressing my disappointment in craneandcanopy.com - an experience that left me wanting to rate them zero if possible. My initial excitement to revamp my bedroom turned sour when the sheets I purchased turned into rags after just one wash. Despite my genuine efforts to reach out and return the defective items, I found myself in a frustrating loop of customer service that failed to acknowledge my concerns. Having splurged over $750 on luxury linens, the last thing I expected was to encounter such poor quality and lack of accountability from the company. The duvet, which I entrusted to dry clean, didn't fare any better, leaving me with a collection of products that resembled a wrinkled mess rather than the premium bedding I had envisioned. Reflecting on this ordeal, I can't help but wish I had stumbled upon similar reviews before making my purchase. However, amidst this disappointment, I strive to transform my negative experience into a platform for advocacy. No customer deserves to feel unheard or cheated, especially when investing in products meant to bring comfort and joy to their homes. In conclusion, my journey with craneandcanopy.com may have begun with a zero-rated disappointment, but it ends with a resolve to raise awareness about the importance of quality assurance and customer care in every consumer interaction. Let this be a beacon for others to navigate their purchasing decisions wisely and demand the excellence they deserve from every brand they engage with.

Disreputable

I found myself in a tough spot after purchasing bedding from craneandcanopy.com. Despite my excitement, I encountered a problem with pilling, which was disappointing and frustrating. However, my disappointment turned to frustration when my attempts to reach out for support went unanswered. I reached out through various channels, hoping for a resolution, but to no avail. Even my daughter had a similar experience and ended up discarding her bedding in frustration. This experience left me feeling disheartened and disrespected as a customer. It's incredibly disheartening to invest in a product only to receive such a poor level of customer service, especially when encountering a valid issue. As a result of this, I cannot recommend craneandcanopy.com to anyone. The lack of responsiveness and support after purchase has left me feeling genuinely disappointed and unheard. It's essential for companies to not only deliver on the quality of their products but also to provide attentive and respectful customer service. I hope this review serves as a cautionary tale for others considering purchasing from craneandcanopy.com. Customer support and reliability are paramount, and unfortunately, my experience fell short in both regards.

Exceptional Service and Quality Bedding from craneandcanopy.com

I can't praise craneandcanopy.com enough for their top-notch customer service and high-quality bedding. When I first purchased bedding from them, I was blown away by the luxurious feel and stylish design. However, my daughter had an issue with pilling on her bedding. Despite our attempts to contact them through emails, calls, and texts, we didn't receive a response initially, which was frustrating. However, once we finally got in touch with their customer service team, they went above and beyond to make things right. They promptly addressed the pilling issue and offered us a replacement, ensuring that we were completely satisfied with our purchase. Their dedication to resolving the problem showcased their commitment to customer satisfaction. Thanks to craneandcanopy.com's outstanding customer service, my daughter now enjoys cozy and durable bedding without any pilling issues. I highly recommend craneandcanopy.com for anyone looking for premium quality bedding and exceptional customer support. Give them a chance, and you won't be disappointed!

Horrible customer service and return…

⭐⭐⭐⭐⭐ I recently had the most wonderful experience with craneandcanopy.com! I was a bit hesitant to order online after a previous disappointing encounter with a different company, but I am so glad that I did. I ordered Euro king shams for my new home and was beyond thrilled with the quality and design. Unfortunately, I realized after moving in that I had ordered the wrong size. I reached out to their customer service, and to my delight, I received a response within a few hours. They were incredibly understanding of my situation and promptly arranged for the smaller size to be sent to me. I was amazed by their efficiency and the care they put into ensuring I was completely satisfied. The new shams arrived within just a couple of days, and they were the perfect fit. I couldn't be happier with the outcome, and I am so grateful for the exceptional customer service I received. It's rare to find a company so dedicated to its customers' satisfaction. I will definitely be a returning customer and will be recommending craneandcanopy.com to all of my friends and family. Thank you for making my new house feel like a home!

A Brand that Cares: My Exceptional Experience with Crane & Canopy

As a customer of craneandcanopy.com, I must share my exceptional experience that stands in stark contrast to the negative review I encountered. Upon purchasing Euro king shams for my new home, I realized that I had inadvertently selected the wrong size. Although my initial reaction was one of worry and frustration, Crane & Canopy's customer service team swiftly came to my aid, ensuring that I received the correct size within a matter of days. Moreover, I was pleasantly surprised by their understanding and flexibility when I explained the circumstances of my recent move. They not only processed my return efficiently but also offered me a generous return consideration, going above and beyond to satisfy a customer. In a world where personalized care and exceptional service can be hard to come by, Crane & Canopy truly stands out as a brand that values its customers' satisfaction above all else. Thank you, Crane & Canopy, for your unwavering commitment to customer service excellence!

Terrible merchandise and return policy

I can’t help but gush over my recent experience with craneandcanopy.com! I recently received my order of the Scalloped Edge Sheets, and they have genuinely transformed my bedroom. The white color is so crisp and clean, and the subtle scalloped detail adds just the right touch of elegance. I was initially hesitant about the shipping cost, but let me tell you, the quality of the product is worth every penny. The sheets are unbelievably soft and luxurious. I feel like I’m sleeping in a 5-star hotel every night! The best part? They wash like a dream! I was worried about them wrinkling, but a quick ironing sorted that right out. I appreciate the quality craftsmanship that clearly went into making these sheets. Now, about the return policy – I can understand the frustration mentioned in some reviews, but for me, the quality of the product made it a non-issue. I don't see myself ever wanting to return them. If you're on the fence about ordering, let me assure you, the products from craneandcanopy.com are top-notch, and their Scalloped Edge Sheets have completely won me over. I can’t recommend them highly enough!

Transformative Comfort: An Honest Journey with Crane & Canopy

Embarking on a quest for the perfect bedding, I stumbled upon craneandcanopy.com, hoping to find luxurious Scalloped edge sheets. The allure of crisp white linens beckoned me, despite the steep $30 shipping fee. However, upon their arrival, disappointment set in as the sheets felt akin to sandpaper against my skin, washed poorly, and stubbornly remained wrinkled post-ironing. Navigating the return process was an additional hurdle, revealing a lackluster policy that prohibited returns on washed items and imposed a hefty 70% restocking fee for unopened merchandise. Frustration swirled within me, colored by a sense of regret for engaging with a brand that seemed indifferent to customer satisfaction. Despite this rocky journey, my experience with Crane & Canopy encapsulates a valuable lesson in discernment and resilience. While the outcome may not have met my expectations, the path taken reminds me of the importance of authenticity and transparency in every customer-business interaction. I offer my candid feedback not as a critique, but as a testament to the transformative power of honest reviews. May this narrative serve as a guide for both consumers seeking quality products and companies endeavoring to enhance their customer experience.

Low Quality Bedding and Poor Customer Service

I recently purchased a king-size duvet and matching pillow shams from craneandcanopy.com, hoping to elevate the look and feel of my bedroom. The Nova duvet, in its Blue Laguna print, seemed like the perfect addition to my space. However, to my disappointment, the excitement soon turned into frustration as the duvet did not live up to my expectations. After just a month of use, I noticed significant wear and tear on the fabric. The duvet cover was pilling in several areas, and there were visible signs of fraying and worn-out threads. For a product that cost me $340, I expected much better quality and durability. My disappointment was further compounded by the customer service experience. Despite reaching out multiple times, I struggled to get a timely response. When I finally managed to get in touch with someone, the proposed solution was underwhelming. I was informed that I could not return the duvet for a refund due to usage and instead was offered a replacement for a fee of $35. Unfortunately, this experience has left me with a lack of trust and confidence in Crane & Canopy. The subpar quality of the product, coupled with the unsatisfactory customer service, has been a letdown. As a discerning customer who values both quality products and excellent service, I am hesitant to consider making any future purchases from this company. In the future, I hope Crane & Canopy reconsiders its approach to customer satisfaction and product quality to ensure that others do not encounter similar disappointments. For now, I will be exploring other options to fulfill my bedding needs.

Turning Disappointment into Satisfaction: My Honest Experience with Crane & Canopy

It saddens me to admit that my initial excitement over the Nova duvet from craneandcanopy.com was short-lived. The vibrant Blue Laguna print and convenient zippered opening had me thrilled, but my joy quickly turned into disappointment. Within a mere month of use, signs of wear and tear began to mar the beauty of the duvet. Pilling and worn areas on the fabric detracted from the promised quality I expected for the hefty $340 price tag. Feeling let down, I reached out to their customer service team, hoping for a resolution. However, my disappointment grew as my multiple attempts to contact them were met with silence. After persistent efforts, I finally managed to get in touch with a representative who, instead of addressing my concerns adequately, offered a questionable solution. Their refusal to refund the product due to usage and the offer of a replacement for an additional $35 felt like a slap in the face. It was clear that Crane & Canopy prioritized profit over customer satisfaction. Despite my regretful experience, I must commend the beauty of their products at first glance. However, the lack of durability and unsatisfactory customer service have left a sour taste in my mouth. As a consumer, I value transparency, quality, and above all, genuine care for customers. Crane & Canopy, unfortunately, fell short on all these fronts. In conclusion, my journey with Crane & Canopy may have begun with excitement but ended with a lesson learned. Quality and customer service should never be compromised, and for that reason, I would not consider making a future purchase from this brand. Your hard-earned money deserves products and service that uphold the promise of excellence.

They are dishonest and refuse to stand behind product.

I was hesitant to leave a negative review, but I felt compelled to share my experience with craneandcanopy.com. I purchased grey bath towels from their site, only to encounter a disappointing issue. After a single use, the towel developed an inexplicable orange stain in the middle. When I reached out to the company, I was met with accusations of using bleach, despite only using natural products for cleaning. It was frustrating to explain the situation, only to be met with unhelpful responses. After a month-long back-and-forth, I requested to exchange the towels for white ones, but was shocked when they insisted I buy additional towels before accommodating my request. Their unwillingness to resolve the issue without further payment left me feeling unheard and dissatisfied. To make matters worse, my attempts to communicate were met with radio silence, as they conveniently lacked a phone number and failed to respond to my emails. Feeling frustrated and out of options, I turned to online reviews and discovered that the company had falsely claimed to be closed. Feeling compelled to share my experience, I knew I had to caution others against the frustrations I had encountered. In the end, I found solace in donating the towels to an animal shelter, but the financial loss and lack of customer care left a sour taste in my mouth. I urge anyone considering craneandcanopy.com to think twice and be wary of the subpar product quality and disappointing customer service.