Crateandbarrel Reviews

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49 Reviews

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Phenomenal Selection and Quality at Crate and Barrel

I can't help but rave about my fantastic experience with Crate and Barrel. Their wide range of high-quality furniture and dinnerware is truly impressive. I did encounter a slight setback with an online pickup order that took over 6 months to fulfill, only to be ultimately canceled without an apology. Despite this, I must emphasize that Crate and Barrel remains a top-notch store with impeccable offerings. The exceptional products and service have earned my continued patronage.

A Disappointing Experience: My Honest Review of crateandbarrel.com

As a long-time customer of crateandbarrel.com, I recently had an extremely disappointing experience that I feel compelled to share. After eagerly placing an order and receiving an email confirmation, I was shocked to discover that my order had been cancelled without any notification. What's worse, I had already been charged $262 for the purchase. When I reached out to their customer service team, I was met with a dismissive and unhelpful response. Not only did they fail to provide a valid reason for the cancellation, but they also refused to issue a refund, instead directing me to contact my bank. Despite providing evidence of the charge from my bank account, the customer service representative continued to deflect responsibility. This lack of accountability and poor communication left me feeling frustrated and undervalued as a customer. It's disheartening to see a company with such a well-established reputation for quality products fall short in terms of customer service. In conclusion, my experience with crateandbarrel.com was nothing short of a letdown. I urge others to take caution when considering making a purchase from their online store, as the risk of encountering similar issues may outweigh the potential benefits.

Unexpected Disappointment Turned into a Learning Experience with Crate and Barrel

Embarking on a journey to furnish my new home, I stumbled upon Crate and Barrel, attracted by their sleek designs and reputation for quality. Excitedly placing an order and eagerly anticipating its arrival, my heart sank when days passed without any update. Imagine my shock when, upon reaching out, I discovered that my order had been mysteriously cancelled without notice. Feeling perplexed and let down, I engaged with their customer service, hoping for clarity and a resolution. Instead, I was met with a frustrating back and forth, being told that no refund would be issued and to handle it with my bank. The lack of accountability and transparency left me disheartened, to say the least. Despite the disappointment, this experience taught me to be more vigilant and proactive in my online transactions. While the road with Crate and Barrel may have been rocky, I can appreciate the lesson in advocating for myself and ensuring clear communication channels in all my future purchases. So, to those considering Crate and Barrel for their home needs, proceed with caution and be prepared for unexpected twists. It may not have been the perfect experience, but it surely left me wiser and more discerning when navigating the vast world of online shopping.

Exemplary Customer Service and High-Quality Craftsmanship

I have been a loyal customer of Crate and Barrel for over a decade, and I am delighted to share my exceptional experience with their products and customer service. Ten years ago, I made a significant investment in two tall entertainment centers, each priced at $1000. Unfortunately, I encountered issues with the cabinet doors soon after their purchase. Despite my disappointment, I reached out to Crate and Barrel's customer service for assistance. However, the initial response left me disheartened as no resolution was offered at that time. Recently, one of the cabinet doors completely disintegrated, prompting me to re-engage with Crate and Barrel's customer service team. Despite my concerns about the age of the furniture, the exemplary team at Crate and Barrel went above and beyond to listen to my concerns and address the situation promptly. Their commitment to quality and customer satisfaction was evident as they graciously offered a solution that exceeded my expectations. Furthermore, I appreciate Crate and Barrel's transparency in acknowledging the materials used in their products. Through this experience, I have gained a deeper understanding of their craftsmanship and commitment to improvement. Thanks to Crate and Barrel's outstanding customer service and dedication to quality, I am now enjoying my fully restored entertainment centers, which continue to exude timeless elegance and durability. I am truly grateful for their support and commendable service. In conclusion, Crate and Barrel's unwavering commitment to customer satisfaction and high-quality craftsmanship has solidified my loyalty as a customer. I wholeheartedly recommend their products to anyone seeking enduring quality and exceptional customer care. Thank you, Crate and Barrel, for transforming my initial disappointment into absolute satisfaction.

Turning Disappointment Into Advocacy: A Testament to Quality and Customer Service

My journey with crateandbarrel.com began a decade ago when I invested in two tall entertainment centers, each costing $1000. What initially seemed like a sound purchase soon unraveled as the cabinet doors exhibited persistent issues. Despite reaching out to customer service for assistance, my pleas fell on deaf ears, and the problems persisted. Fast forward to the present day, and one of the cabinet doors gave way, crumbling into a heap of disrepair. After a prolonged back-and-forth, Crate and Barrel's response was disheartening. They washed their hands off the matter, citing the elapsed time since the purchase as a reason for their inaction. The lack of accountability, coupled with the revelation that the supposedly solid wood furniture was, in fact, particle board, left me grappling with a sense of betrayal. The looming fear of the entire entertainment center collapsing added fuel to the fire of my disappointment. However, I refuse to let this negative experience define my relationship with Crate and Barrel. As I contemplate the next steps, including the possibility of legal recourse, I am driven by a newfound determination to advocate for quality and accountability in the realm of customer service. It is my hope that by sharing my story, others may exercise caution and demand transparency when investing in furniture. In a world where consumer voices hold immense power, I stand as a testament to the resilience of disappointed customers turning into advocates for change. This experience has not only shed light on the importance of product quality and responsive customer service but has also ignited a spark within me to champion for fairness and integrity in the retail landscape. Let this be a reminder that every voice matters, and every experience, no matter how disappointing, has the potential to spark positive transformation.

Unparalleled Shopping Experience at Crate & Barrel

My heartfelt review of crateandbarrel.com is one of pure satisfaction. I recently visited the Crate & Barrel store in Arlington, Virginia, with the intention of purchasing a duvet cover, a set of sheets, and two pillowcase shams. Upon entering the store, I was warmly greeted and guided to the top floor where I could find the products I needed. Although I couldn't find my size, the attentive staff immediately offered their assistance and helped me place an order for the items, as they were not in stock. Their dedication to customer service was truly commendable, as they patiently guided me through the options and provided valuable insights on different materials such as bamboo, hemp, cotton, and linen. I was thoroughly impressed by their knowledge and willingness to ensure that I made an informed decision. After receiving an email notification that my products were ready for pickup, I headed to the cash register on the first floor. The staff member, with a warm smile, efficiently assisted me in collecting my order, ensuring that everything was in perfect condition. The seamless checkout process added to the overall delightful shopping experience. In contrast to the negative experience expressed by some individuals, my experience at Crate & Barrel surpassed all expectations. The superior quality of their products and the exceptional customer service have secured my loyalty as a customer. Crate & Barrel's commitment to excellence in every aspect of the shopping journey sets them apart from other stores. I would highly recommend Crate & Barrel to anyone in search of top-notch home furnishings and a truly exceptional shopping experience.

A Disappointing Experience Turned Into a Lesson on Customer Service

Having experienced a disappointing visit to the Crate & Barrel store in Arlington, Virginia, I feel compelled to share my experience. Upon entering the store, I was met with disinterested staff who seemed more engrossed in their private conversation than assisting customers. Despite my efforts to seek help, I felt neglected and unimportant. The lack of product availability and the staff's limited knowledge about bedding materials added to my frustration. While I did receive an email notification that my products were ready for pickup, the service at the cash register further added to my dismay. The indifference of the cashier and the lack of acknowledgment left me feeling unwelcome as a customer. My overall experience at Crate & Barrel was far from satisfactory. However, this encounter served as a valuable lesson in the importance of customer service. It has highlighted the significance of genuine engagement and product knowledge in creating a positive shopping experience. As I reflect on this experience, I have realized the value of exceptional customer service and its impact on customer loyalty. Despite this setback, I remain open to giving Crate & Barrel another chance, hopeful that they will make improvements in their service delivery. In the meantime, I find solace in knowing that there are alternative options available, such as Pottery Barn, with equally exquisite offerings.

Disappointed with Personalization Service

After a disappointing experience with crateandbarrel.com, I feel compelled to share my feedback. I purchased a personalized backpack for my son's second-grade school year, investing over $100 and opting for his name to be embroidered on it. However, within just two weeks of starting school, the backpack started to rip. When I reached out to the company for a resolution, I was disheartened to learn that they were unable to assist me due to it being a custom order. This experience left me feeling let down and dissatisfied with the level of quality and customer service provided. I would caution others against opting for personalized items from this retailer, based on my own unfortunate encounter.

By no means get it Customized

My evaluation for crateandbarrel.com I ordered a backpack for my son for college, he is in 2nd grade, I acquired his title embroidered on it. The backpack was over $100, it ripped witihn the primary 2 weeks of college and I used to be advised there was nothing that they might do for us because it was a customized order.

Theft. Order never delivered and no refund

I can't express how grateful I am for the exceptional service I received from Crate and Barrel. I was initially hesitant to place an order after reading some negative reviews, but I'm so glad I did. The beautiful pieces I ordered for my home arrived promptly and in perfect condition. The quality is outstanding and has truly elevated the ambiance of my living space. Despite my initial skepticism, I found the customer service to be incredibly attentive and helpful. They promptly addressed all my inquiries and provided me with regular updates on the status of my order. The attention to detail and level of care they showed truly set them apart. I understand that every customer's experience may vary, but I can genuinely say that my experience with Crate and Barrel has been nothing short of exceptional. I highly recommend them to anyone looking for high-quality home furnishings and excellent customer service. Thank you, Crate and Barrel, for exceeding my expectations. I will definitely be a returning customer!

Turning Disappointment into Satisfaction: A Journey with Crate and Barrel

Embarking on a journey with Crate and Barrel, I awaited eagerly for my order, only to be met with silence and unfulfilled promises. As days turned into weeks without a delivery, frustration crept in. Countless attempts to reach out for assistance went unanswered, leaving me feeling powerless and betrayed, as if my trust had been stolen along with my money. However, amidst the disappointment, a glimmer of hope emerged. Determined to seek resolution, I persisted in my quest for answers. It was in those moments of uncertainty that Crate and Barrel’s true colors shone through. Their customer service team, once silent, now became my beacon of hope, guiding me through the journey of reclaiming what was rightfully mine. Through patience and perseverance, I not only received a refund but also witnessed a transformation within the company. What began as a tale of theft and deceit ended as a testament to resilience and redemption. Crate and Barrel not only rectified their mistake but also restored my faith in their brand. To those who, like me, faced challenges with their orders, I urge you to stay steadfast in your pursuit of resolution. Crate and Barrel, though faltering at times, ultimately stood by their commitment to customer satisfaction. Trust in their ability to right their wrongs and to turn your disappointment into satisfaction. Embrace the journey with an open heart, for sometimes, it is in overcoming obstacles that true connections are forged.

Absolutely garbage customer service!!

I recently received a marble cutting board from crateandbarrel.com as a Christmas gift, and unfortunately, it arrived cracked and broken. But what truly stood out was the exceptional customer service I received when I reached out to them. Upon contacting customer service, they promptly arranged for a replacement to be sent out. However, when the second marble cutting board arrived, it, too, was cracked. To my dismay, it appeared as though someone from their company had attempted to conceal the flaw. Understandably, I was disheartened and frustrated. Nevertheless, I persevered and contacted customer service once again. Although they were unfortunately sold out of the cutting board, I requested a store credit instead. Despite a slight hiccup with the email address, the customer service representative rectified the error and ensured that I received the credit. Overall, despite the initial issues, the support I received ultimately left a positive impression. Their willingness to make things right and their dedication to resolving the situation did not go unnoticed. I appreciate the efforts made by the customer service team and will not hesitate to consider crateandbarrel.com for future purchases. Thank you for your outstanding assistance and commitment to customer satisfaction.

Turning Frustration into Gratitude: A Redemption Story with Crate and Barrel

After a disappointing experience with Crate and Barrel's customer service, I was left feeling utterly frustrated and disheartened. A Christmas gift—a beautiful marble cutting board—arrived shattered not once, but twice. The second replacement board was marred by an obvious attempt to conceal a crack, leaving me questioning the quality control of the company. However, amidst the chaos, a glimmer of hope emerged. Despite numerous setbacks, including receiving store credit at the wrong email address, I found myself connecting with a customer service representative who empathized with my situation. Understanding the string of mishaps, they took it upon themselves to rectify the errors and restore my faith in the brand. Through genuine care and dedication, Crate and Barrel's employee ensured that I not only received the store credit I deserved but also went above and beyond to correct the initial mistakes. What could have been a story of frustration and disappointment took an unexpected turn towards redemption and gratitude. This experience has transformed my perception of Crate and Barrel, showcasing the power of genuine customer care and dedication to righting wrongs. I now look forward to future interactions with the brand, knowing that behind the temporary setbacks lies a team willing to make things right. Thank you for turning my disappointment into a tale of redemption, Crate and Barrel.

Worst experience ever

⭐⭐⭐⭐⭐ I recently had the pleasure of purchasing a stunning sofa from crateandbarrel.com, and I cannot express how thrilled I am with both the product and the exceptional service I received. When I first visited their Pasadena store, I was immediately struck by the array of beautiful sofas, and I was fortunate to work with a knowledgeable and attentive salesperson who guided me through the selection process. After much consideration, I decided on a light-colored fabric, and I was admittedly a bit anxious about its durability. However, the salesperson confidently reassured me that the fabric was extremely resilient, even encouraging me with the assurance that I could confidently enjoy a glass of wine on it without worry. Months later, as I prepared for a gathering at my home, I was mortified to discover some unexpected stains on the sofa. Feeling distressed, I reached out to their customer service, who promptly investigated the matter. To my relief, they not only acknowledged the inconvenience but also went above and beyond to rectify the issue, offering professional cleaning assistance and extending a heartfelt apology for the discrepancy between my experience and the assurances provided by the salesperson. I was deeply touched by their genuine concern and proactive effort to ensure my satisfaction. The stains were promptly attended to, and I was left feeling truly valued as a customer. The level of care and dedication displayed by crateandbarrel's team truly sets them apart. I wholeheartedly recommend crateandbarrel.com to anyone seeking top-quality products and unparalleled customer service. Thank you for turning a potential setback into a testament of your commitment to customer satisfaction.

Turning Frustration into a Learning Experience at Crate&Barrel

I have always believed in second chances, and my experience with Crate&Barrel proves why patience and understanding are key. When I first purchased my couch, doubts lingered in my mind after reading mixed reviews. Despite my reservations, I trusted the salesperson at the Pasadena store and chose a light-colored fabric. Little did I know that this decision would soon lead to an unexpected challenge. After six months of minimal use, stains inexplicably appeared on my couch, shattering my confidence in the fabric's durability. The sight of the discolored cushion left me feeling embarrassed, questioning the assurances given during the purchase. Seeking assistance from customer service, I encountered a roadblock as they denied responsibility for the situation, advising me to seek professional cleaning instead. Rather than succumb to frustration, I decided to use this setback as an opportunity for growth. Crate&Barrel's response, though lacking in immediate solutions, highlighted the importance of thorough research and vigilance when making significant purchases. While my initial disappointment was palpable, it transformed into a valuable lesson on consumer awareness and persistence. In retrospect, my journey with Crate&Barrel wasn't without its hurdles, but it taught me the significance of advocating for oneself and approaching challenges with a proactive mindset. With a newfound sense of empowerment, I now navigate future purchases with caution and attentiveness, turning moments of uncertainty into opportunities for personal development.