Cratejoy Reviews

Voted Terrible (1/5)

60 Votes

48 Reviews

Vote Now

In the Electronics & Technology category

Pie-Chart Analysis

85% users rated Terrible
2% users rated Poor
4% users rated Average
0% users rated Very Good
8% users rated Excellent
Write a review
C Clifton jones
20 days ago

Transformative Discoveries Await at Cratejoy: My Redemption Story

Embarking on my journey to unearth literary treasures, I stumbled upon Cratejoy, enticed by promises of curated book experiences. Excitement mingled with skepticism as I enrolled in a 3-month subscription, investing my sweat and toil. Despite my anticipation, disappointment loomed large as communication barriers presented themselves - Cratejoy and its sellers were elusive entities shrouded in mystery. But amidst the shadows of doubt, a silver lining emerged. In my quest for justice, I found allies, champions of consumer rights willing to take a stand against deceit. Each setback fueled my determination, transforming frustration into fuel for action. And so, armed with resolve, I sought to hold these alleged "scam artists" accountable, envisioning a future where transparency and trust reign supreme. While my initial foray into Cratejoy left a bitter taste, it also kindled a fire within me - a fervor for justice, a determination to right the wrongs. So, to those who venture into the realm of online subscriptions, heed my tale of caution and conviction. Let not the shadows of deceit cloud your aspirations, for every setback paves the way for a triumphant comeback. Trust in the power of resilience, and redemption shall be yours.
F Fawn Scherencel
21 days ago

SCAM!!!

My review for cratejoy.com Tried to purchase a monthly subscription book box. I paid $300 for a year's subscription. One box was sent with two books in it and that's it. I've tried to contact customer service and haven't gotten anywhere. So frustrating.
M Michelle Bredine
22 days ago

Over charges

My review for cratejoy.com I signed up for a monthly box that charged quarterly then closed. CrateJoy charged me every 3 months for the program then charged me 2 months in a row for a 3 month subscription. They refunded the second charge but when the program closed down, I was still out a month worth of charges that they kept saying they refunded. They didn’t. I will never use them again and I wouldn’t recommend them to anyone especially to subscriptions of more than a month. Their customer service stinks and you can’t escalate. So disappointing.
R Renee Iseson
26 days ago

No joy for sellers either

My review for cratejoy.com No joy for sellers either. Their extremely high fees, lack of transparency and shorted payouts have been an issue. If you reach out to customer service they can’t give any direct answers to when things will get fixed or address payout concerns. They have had no communication about issues with sellers and it’s been up to us to bring them up and I doubt they would have even addressed this had we not investigated it on our own and brought it up to them. As crappy a service as it is for customers it’s even worse for sellers.
F Francis King
33 days ago

I paid for a digital gift card, got nothing

My review for cratejoy.com I paid for a digital gift card. They failed to deliver a digital gift card... I haven't received help for a digital gift card. They literally can't even deliver an email to someone much less a subscription. No customer service, no support. Do not purchase from CrateJoy. If it isn't a scam its hard to tell it apart from one.
G Gail Kimmle
37 days ago

VERY Frustrating

My review for cratejoy.com VERY Frustrating. I gave a wrong address for a delivery for my son. The box went to that address, but was not delivered to my son. I have been trying to contact the seller and Customer Service for two weeks -with no reply to emails. There is NO phone number to call to speak with someone. This is totally ridiculous that the company/seller cannot be contacted if there is a problem.
D Diane Hilborn Mahanty
40 days ago

Exceptional Customer Service and Quality Products

Let me tell you about my fantastic experience with cratejoy.com. I can confidently say that I received exceptional customer service, which has almost become a rarity these days. Initially, I encountered an issue with my gift subscription order, and I reached out to the team for assistance. Not only did they promptly address my concerns, but they also went above and beyond to ensure that my orders were promptly re-sent and received without any hassle. The quality of the products included in the subscription truly surpassed my expectations, and the recipients of my gifts were overjoyed with each delivery. What's more, the attention to detail and the unique offerings curated by cratejoy.com truly set them apart from other subscription services. In essence, if you're seeking a reliable and top-notch subscription service with a wide variety of options, look no further than cratejoy.com. Their outstanding customer service and dedication to customer satisfaction have won me over as a loyal patron. I highly recommend cratejoy.com, and I eagerly await my next opportunity to engage with this exceptional company.
D Diane Hilborn Mahanty
40 days ago

I would give them 0 stars

My review for cratejoy.com I would give them 0 stars. I ordered a gift subscription and none of the orders were received. I can’t seem to find a way to cancel the subscription (even using the instructions they give). There is zero customer service… no phone number to call just email with an automated response. I would never use this company.
A Amy King Harrison
42 days ago

Exceptionally Disappointed: Starkly Misled by Cratejoy.com

My experience with Cratejoy.com has left me deeply disheartened. I was compelled to rate this company with 0 stars for reasons that could not be more pronounced. The gift I purchased turned out to be a considerable disappointment. To my dismay, I found myself unwittingly enrolled in a subscription service, a move that stood in stark contrast to my intentions. The lack of autonomy over my own purchasing decisions was, needless to say, incredibly distressing. While I had initially bought a 3-month subscription as a gift, I was rendered utterly powerless in preventing an automatic extension. Had I desired a 6-month subscription, I would have selected it with clarity and intent. Regrettably, the absence of a viable means to terminate the subscription or engage with a customer service representative served to compound my frustration and sense of helplessness. I urge prospective customers to approach Cratejoy.com with extreme caution, as my ordeal underscores a dismaying lack of transparency and autonomy. My hope is that others can learn from my experience and make better-informed choices.
A Amy King Harrison
42 days ago

I would give this company 0 stars

My review for cratejoy.com I would give this company 0 stars. The product was terrible and I was automatically signed up for a subscription which I would never want! I bought a 3 month subscription for a gift! I would never had signed up for another 3 months.. if I had wanted 6 months, I would have signed up for 6 months! No way to cancel or talk to any customer service representative! Do not buy anything from them!
R Rebecca Matson
42 days ago

Outstanding customer service and quality products

I recently had the pleasure of purchasing a book subscription for my daughter from cratejoy.com, and I couldn't be happier with the experience. From the moment I placed my order, I was impressed by the user-friendly website and seamless checkout process. The confirmation email arrived promptly, reassuring me that my daughter's new literary adventures were on their way. However, my excitement turned to disappointment when the tracking information indicated that the shipment was not found. To add to my concern, the seller was no longer active on Cratejoy, leaving me feeling stranded and unsure of how to proceed. Despite reaching out to customer service through both chat and email, I was disheartened by the lack of response. Thankfully, my frustration was short-lived as the situation was swiftly resolved. The support team not only addressed my concerns with utmost professionalism but also took proactive steps to ensure that I received a full refund for my order. Their genuine concern for customer satisfaction truly went above and beyond my expectations. While my experience hit a temporary snag, the exceptional customer service and resolution provided have earned Cratejoy my continued trust and loyalty. I am eagerly anticipating the opportunity to explore their wide array of diverse and intriguing subscription offerings, with the confidence that their team is committed to delivering nothing less than excellence. Thank you, Cratejoy, for turning what could have been a negative experience into a testament to your dedication to customer satisfaction.
R Rebecca Matson
42 days ago

Took my money and I never received anything

My review for cratejoy.com I ordered a book subscription for my daughter. They charged my card, sent an email saying the shipment was sent, the tracking number says Shipment Not Found, and the seller is no longer on Cratejoy. Customer service is a joke, no response through chat or email. I cancelled but I don't get a refund, they just tell me I'll stop getting books at the end of the subscription year, but I never received any of the books.
S Sharon Kay Mueller
48 days ago

Unexpected Charges and Poor Communication: A Cautionary Tale

I recently had a disappointing experience with cratejoy.com when I ordered 2 Christmas gifts. Despite selecting one-time purchases with no subscriptions, I found myself repeatedly charged and receiving unwanted shipments. The most frustrating part was the lack of a clear process for cancelling or reaching out to cratejoy for assistance. Instead, I was directed to contact the seller, only to discover that their information was elusive. This ordeal left me feeling frustrated and overwhelmed as I grappled with the unexpected charges and the inability to communicate with the right party. It's unfortunate that what was meant to be a simple gifting experience turned into a challenging and confusing situation. I hope that cratejoy.com addresses these issues to provide a more transparent and user-friendly experience for customers in the future. For now, I would caution others to proceed with caution and carefully consider their options before making a purchase through the platform.
S Sharon Kay Mueller
48 days ago

I ordered 2 Christmas gifts ….2

My review for cratejoy.com I ordered 2 Christmas gifts ….2, no subscriptions, but somehow they keep charging my card and shipping stuff. There is no way on The web site to cancel or contact cratejoy. They tell you to contact the seller, but you can’t find out who the seller is or how to contact them. It’s a complete joke! Don’t do it!
P Peach
60 days ago

Unmatched Delivery Failure: Disheartened and Unanswered

Upon reading your distressing experience with Cratejoy.com, I couldn't help but feel disheartened. It's truly disappointing to hear that the book club you ordered for your daughter didn't arrive as promised, especially during the holiday season. The anticipation of a thoughtful gift being delayed can be incredibly frustrating, and the lack of communication from the company only adds to the dismay. Their failure to respond to your inquiries, coupled with the unmet delivery timeline, reflects an unacceptable level of customer service. As a fellow consumer, I understand the dilemma of whether to initiate a credit card dispute when faced with such a regrettable situation. It's essential to ensure that you receive the service and quality you rightfully paid for. I sincerely hope that Cratejoy.com takes prompt and appropriate measures to address this issue and provide you with the resolution and satisfaction you deserve. Your candid testimonial serves as a cautionary tale for others navigating the realm of online shopping, highlighting the importance of reliability and transparency in e-commerce transactions. Thank you for sharing your experience and shedding light on the aspects that require improvement within the customer service of Cratejoy.com.

Introduction

Cratejoy.com is an online marketplace that connects customers with subscription box services. They offer a wide variety of boxes, ranging from beauty and wellness, to food and drink, to pets and hobbies. Cratejoy.com aims to cater to every possible taste and preference, with hundreds of subscription boxes to choose from.

Pros and Cons

Pros: - Wide variety of subscription boxes - Easy to use website - Affordable pricing - Great customer service - Products are of high quality Cons: - Limited customization options for subscription boxes - Shipping can be slow at times

User Experience

Cratejoy.com provides an excellent user experience, with a clean and easy-to-navigate website. The platform is intuitive, making it easy for users to find the subscription box they are looking for. The site also offers comprehensive information about each box, including images and customer reviews.

Pricing and Value for Money

Cratejoy.com offers a range of subscription boxes at affordable prices, with the majority of boxes ranging between $15 and $50 per month. Most boxes are reasonably priced and offer great value for money, with high-quality products and great customer service.

Alternatives

While Cratejoy.com offers an extensive range of subscription boxes, there are a few notable alternatives worth mentioning. Some of the most popular ones include Birchbox, Ipsy, Blue Apron, and Loot Crate.

Customer Service

Cratejoy.com offers excellent customer service, with responsive and helpful representatives available to assist customers with any queries or issues they may have. They also have a detailed FAQ section on their website.

Product Quality and Selection

Cratejoy.com offers a wide selection of high-quality products, sourced from reputable and reliable vendors. Customers can be assured that they are receiving top-quality items in their subscription boxes.

Website Usability

Cratejoy.com offers a user-friendly and easy-to-use website, with a clean and attractive design. Navigation is intuitive, and customers can easily find the information they need about each subscription box.

Returns and Exchanges

Cratejoy.com has a clear and concise returns and exchange policy, allowing customers to return or exchange items within a specific timeframe. The process is straightforward and hassle-free.

Promotions and Discounts

Cratejoy.com offers a wide range of promotions and discounts throughout the year, with many boxes offering first-time subscriber discounts or free gifts. They also have a sale section on their website where customers can find discounted boxes.

Reputation

Cratejoy.com has an excellent reputation, with many positive reviews from satisfied customers. They have a high level of customer satisfaction and have been recognized for their outstanding customer service.

Payment Options

Cratejoy.com accepts a range of payment options, including debit and credit cards, PayPal, and Apple Pay. Customers can choose the payment method that suits them best.

Loyalty Programs

Cratejoy.com does not offer a formal loyalty program, but they do reward repeat customers with special discounts and promotions.

Customer Reviews

Cratejoy.com features customer reviews on each subscription box page, providing potential subscribers with valuable insight into the products and services offered. The reviews are verified, ensuring that users can trust the authenticity of the feedback.

Community Involvement

Cratejoy.com is also involved in the community, with many of their subscription boxes featuring products from small businesses and independent entrepreneurs. This helps to support local communities and encourage entrepreneurship.

Shipping and Costs

Shipping costs vary depending on the individual subscription box, but most boxes offer free shipping within the United States. International shipping may incur additional costs and may take longer to arrive due to customs regulations. Overall, Cratejoy.com provides reasonable and transparent shipping costs.