Cratejoy.com is an online marketplace that connects customers with subscription box services. They offer a wide variety of boxes, ranging from beauty and wellness, to food and drink, to pets and hobbies. Cratejoy.com aims to cater to every possible taste and preference, with hundreds of subscription boxes to choose from.
Pros and Cons
Pros: - Wide variety of subscription boxes - Easy to use website - Affordable pricing - Great customer service - Products are of high quality Cons: - Limited customization options for subscription boxes - Shipping can be slow at times
User Experience
Cratejoy.com provides an excellent user experience, with a clean and easy-to-navigate website. The platform is intuitive, making it easy for users to find the subscription box they are looking for. The site also offers comprehensive information about each box, including images and customer reviews.
Pricing and Value for Money
Cratejoy.com offers a range of subscription boxes at affordable prices, with the majority of boxes ranging between $15 and $50 per month. Most boxes are reasonably priced and offer great value for money, with high-quality products and great customer service.
Alternatives
While Cratejoy.com offers an extensive range of subscription boxes, there are a few notable alternatives worth mentioning. Some of the most popular ones include Birchbox, Ipsy, Blue Apron, and Loot Crate.
Customer Service
Cratejoy.com offers excellent customer service, with responsive and helpful representatives available to assist customers with any queries or issues they may have. They also have a detailed FAQ section on their website.
Product Quality and Selection
Cratejoy.com offers a wide selection of high-quality products, sourced from reputable and reliable vendors. Customers can be assured that they are receiving top-quality items in their subscription boxes.
Website Usability
Cratejoy.com offers a user-friendly and easy-to-use website, with a clean and attractive design. Navigation is intuitive, and customers can easily find the information they need about each subscription box.
Returns and Exchanges
Cratejoy.com has a clear and concise returns and exchange policy, allowing customers to return or exchange items within a specific timeframe. The process is straightforward and hassle-free.
Promotions and Discounts
Cratejoy.com offers a wide range of promotions and discounts throughout the year, with many boxes offering first-time subscriber discounts or free gifts. They also have a sale section on their website where customers can find discounted boxes.
Reputation
Cratejoy.com has an excellent reputation, with many positive reviews from satisfied customers. They have a high level of customer satisfaction and have been recognized for their outstanding customer service.
Payment Options
Cratejoy.com accepts a range of payment options, including debit and credit cards, PayPal, and Apple Pay. Customers can choose the payment method that suits them best.
Loyalty Programs
Cratejoy.com does not offer a formal loyalty program, but they do reward repeat customers with special discounts and promotions.
Customer Reviews
Cratejoy.com features customer reviews on each subscription box page, providing potential subscribers with valuable insight into the products and services offered. The reviews are verified, ensuring that users can trust the authenticity of the feedback.
Community Involvement
Cratejoy.com is also involved in the community, with many of their subscription boxes featuring products from small businesses and independent entrepreneurs. This helps to support local communities and encourage entrepreneurship.
Shipping and Costs
Shipping costs vary depending on the individual subscription box, but most boxes offer free shipping within the United States. International shipping may incur additional costs and may take longer to arrive due to customs regulations. Overall, Cratejoy.com provides reasonable and transparent shipping costs.
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Review Description: There portal is nice to use but is an unfinished product that cannot fulfil many basic functions. I am not sure what they are charging for, have been spamming my customers without my consent and are unable to fix any of there many errors that cause loss of customers. Customer service slow and incompetent.
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Reviewer Name: Bethan Williams
Review Submission Date: 09-04-2019
Review Title: Not delivered – no response
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Review Description: I understand things can go wrong with delivery and I am grateful that I have now been refunded, however, customer service leaves much to be wanted for - I only received a reply after leaving a bad review on here (the one I am currently amending). Plus there is no tracking at all for delivery.
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Reviewer Name: Brilanna Cassaroli
Review Submission Date: 09-04-2019
Review Title: cratejoy is a horrorshow
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Review Description: Cratejoy will deny you the right to post an honest, yet negative review in violation of H.R.5111 - Consumer Review Fairness Act of 2016. They will not let you post anything less than a four star review. They host sellers, such as "bloomin bin" who will rip you off and cratejoy actively goes out of its way to protect these companies. Multiple complaints have been filed against them with the FTC and attorney general. Hopefully they will be shut down, until then, shop elsewhere!
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Reviewer Name: Renee Rupp
Review Submission Date: 09-04-2019
Review Title: Horrible response
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Review Description: I was interested in signing up for 2 subscriptions on the cratejoy website. The prices on their website were different than what the subscription was. I contacted cratejoy and the response I got was, we don't control the pricing. That's it. No discount codes, no sorry, nothing. They do control their website that shows the wrong pricing. Because of their response, I will not use cratejoy for any subscription.
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Reviewer Name: Anthony
Review Submission Date: 09-04-2019
Review Title: If you’re a subscription box owner – go elsewhere!
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Review Description: If you're a subscription box owner - go elsewhere! Our experience with Createjoy has been nothing short of dire. The customer service team is fairly unsupporting in many matters - as it appears their marketplace offering is fairly inflexible. If you're happy to adjust your business to fit their model, then you probably won't encounter issues, however, if you have an established business and wish to join them for additional exposurerevenue, buckle up for a bumpy ride.
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Reviewer Name: Yasmin Abner
Review Submission Date: 09-04-2019
Review Title: I wish I read the reviews before…
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Review Description: I wish I read the reviews before coming on here. Never received my package and is out more than $54 more then 6 weeks later the company coffee and classic didn’t respond. And cratejoy sent back a snooty email saying they’ll try to contact the company but oh well your loss.
