Users Voice for Crazysales

96% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
2% users rated Excellent
Pie Chart Review Representation for Crazysales
Crazysales Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 4.8 4.8 4.4 3.9 2.2
Oct 2022 5 4.8 4.2 4.6 4.7 1.4
Nov 2022 1 4.9 3.9 4.2 3.8 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 2.8 4.8 3.1 3.6 4.2 1.3
Line Chart for Rating of peer stores

crazysales.com.au

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mahabis.com

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dhgate.com

Detailed Crazysales Review by

Introduction

Crazysales.com.au is an online marketplace based in Australia that offers an extensive range of products, including home and garden essentials, electronics, toys, and health and beauty items. With over 10 years of experience in the e-commerce industry, CrazySales has become a trusted name for Australians who prefer online shopping.

Pros and Cons

Pros: - Wide selection of products at competitive prices - Free shipping on select items - 30-day money-back guarantee - User-friendly website with easy navigation - Multiple payment options, including Afterpay - Regular promotions and discounts Cons: - Limited product warranties - Shipping costs can be high on larger items - Returns and exchanges process can be lengthy

User Experience

CrazySales provides a hassle-free shopping experience for its users by offering a user-friendly website that is easy to navigate. The site is well-organized, making it easy for users to find what they're looking for without having to spend too much time searching. The website also features customer reviews on each product, making it easier for users to make informed purchasing decisions.

Pricing and Value for Money

CrazySales offers competitive pricing on its products, with discounts and promotions running regularly. Customers can save even more by taking advantage of the site's free shipping options, and by using Afterpay to split their payments.

Alternatives

Other popular online marketplaces in Australia include eBay, Kogan, and Catch.

Customer Service

CrazySales has a customer service team available to assist customers with any issues or inquiries they may have. The team can be contacted via email or phone, and they strive to provide prompt and helpful assistance.

Product Quality and Selection

CrazySales offers a wide selection of products, with a focus on home and garden essentials, electronics, toys, and health and beauty items. While the product quality may vary, the site features customer reviews on each product, providing users with insights into the quality of products before making a purchase.

Website Usability

The CrazySales website is well-designed, with clear navigation and a clean layout that makes it easy for users to find what they're looking for. The site is also optimized for mobile devices, making it easy to shop on-the-go.

Returns and Exchanges

CrazySales offers a 30-day money-back guarantee on most products, but the returns and exchanges process can be lengthy. Customers must contact the customer service team to initiate a return or exchange, and the process can take up to 10 business days to complete.

Promotions and Discounts

CrazySales offers regular promotions and discounts on its products, with discounts of up to 70% off available. Customers can also take advantage of free shipping options on select products, and can use Afterpay to split their payments.

Reputation

CrazySales has a good reputation for providing quality products at competitive prices. The site has been in business for over 10 years and has a large and loyal customer base.

Payment Options

CrazySales offers multiple payment options, including credit card, PayPal, and Afterpay. Afterpay allows customers to split their payments into four interest-free installments.

Loyalty Programs

CrazySales does not currently offer a loyalty program for its customers.

Customer Reviews

Customer reviews are prominently featured on the CrazySales website, providing users with insights into the quality and performance of products before making a purchase.

Community Involvement

CrazySales has limited community involvement, but it does offer support to various charities and organizations.

Shipping and Costs

CrazySales offers free shipping on select products, but shipping costs can be high on larger items. The site also offers express shipping options for customers who need their products quickly.

Crazysales Recent User Reviews

User Rating

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Reviewer Name: Steve Suryadi

Review Submission Date: 2022-12-06

Review Title: The worse online company to deal with
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Review Description: The worse online company to deal with, it took 2 weeks for them to provide useless response for one missing part. They don't even know their own product. At the end, I was the one who gave up dealing with the dumb tech persons.

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Reviewer Name: Peter Suwara

Review Submission Date: 2022-11-21

Review Title: To balance the negative reviews…
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Review Description: I want to balance the negative reviews out here. We bought a toddlers play pen at a good price that wasn't available anytime soon even on amazon.The site delivered the product in less than a week. All done very quick and without any issue.

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Reviewer Name: Jo Mooney

Review Submission Date: 2022-10-20

Review Title: Good follow up service
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Review Description: Had an initial issue with a product and service, However was rectified quickly and a refund was arranged. Good experience in the end.

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Reviewer Name: Debra

Review Submission Date: 2022-08-04

Review Title: Product arrived damaged
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Review Description: Product arrived damaged. Not sufficent packaging for such a heavy unit. Sent photos of both unit and packaging. Just wanted some advice on a solution but all I got was send a video. Dissatisfied

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Reviewer Name: Jess

Review Submission Date: 2022-06-06

Review Title: Absolute rubbish
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Review Description: Expensive item lost by website after claiming it had been shipped. Item had not left sites warehouse at all. Took 3 months to arrive when est given was 3 weeks.Item faulty and warranty refused. Screwed around for 8 weeks refusing to honour warrenty for rubbish arrived faulty item. Only offered $10 compensation on $400 unusable item and refused return and refund.Giant scam. Will now have to put in a heavy complaint elsewhere to deal with this.THEY WILL NOT HONOJR RETURNS OF FAULTY ITEMS OR WARRANTY OF ANY KIND!

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Reviewer Name: Bec

Review Submission Date: 2022-03-21

Review Title: 1 star because I can’t leave none
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Review Description: 1 star because I can’t leave none. Worst service ever. No updates on delivery, Chito the customer service representative was utterly useless, couldn’t tell me anything. Then the item arrives without warning when I asked for notice so I could ensure I was home. It was left on the driveway, in the rain, in full view of a busy road. Still no responsibility taken for their actions. Do not buy from this company!

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Reviewer Name: I'm Idaho

Review Submission Date: 2022-02-22

Review Title: SCAMMERS
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Review Description: So bad, the purchased product was so poor in quality, nothing like the advertised item. They will not uphold 30 day change-of-mind policy of their own, will make excuses I had to lodge a dispute with Fair Trading

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Reviewer Name: Jason Namil Hur

Review Submission Date: 2022-02-10

Review Title: horrible experience with crazy sales.
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Review Description: horrible experience with crazy sales.item never arrivedwhat this guy do... is blaming their delivery company.their investigation also fake.they never provide you correct tracking no.you will have to pay n wait n cheated by crazysales

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Reviewer Name: Scott

Review Submission Date: 2022-02-06

Review Title: Yeah ive had the same problem as…
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Review Description: Yeah ive had the same problem as everyone else. Will be reporting them to the Accc. I will also be reporting afterpay for supporting such a scamming retailer

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Reviewer Name: Troy L

Review Submission Date: 2022-01-25

Review Title: Do not buy from crazysales aka Ausway
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Review Description: Paid for my item a month ago and still waiting for delivery / refund. Get the run around and same response from Tin in customer service saying to just wait another 1-3 days. They also sell under the name Ausway on Catch and other bigger sites - do not use!!