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Exceeding Expectations: A Customer’s Honest Journey with CreateandCraft.com
As a loyal customer of CreateandCraft.com, I was thrilled to explore their offerings and take advantage of a promotional offer that included a free Roku stick with their Freedom membership. However, after eagerly anticipating the arrival of this exciting bonus, I was disappointed to learn that the promotion could not be fulfilled due to unforeseen circumstances. Despite this initial setback, I was pleasantly surprised by the proactive response from CreateandCraft.com's customer service team. They promptly reached out to me, expressing their sincere apologies and offering a £10 credit as a token of appreciation for my understanding. This gesture not only demonstrated their commitment to customer satisfaction but also showcased their dedication to resolving issues efficiently and effectively. While I understand the frustration of not receiving the promised promotional item, I was impressed by CreateandCraft.com's efforts to make amends and ensure that I was satisfied with my overall experience. Their responsiveness and willingness to address concerns further solidified my trust in their brand and reinforced my decision to continue shopping with them in the future. In conclusion, despite the initial hiccup with the promotional offer, my experience with CreateandCraft.com has been defined by their attentive customer service and commitment to resolving issues in a timely manner. I appreciate their efforts to exceed my expectations and am grateful for the positive interactions I have had with their team. Thank you, CreateandCraft.com, for valuing your customers and striving to provide a memorable shopping experience.A Gem Unveiled: Witnessing Magic on Screen at Createandcraft.com
Embarking on my craft journey, I delved into the realm of createandcraft.com with high hopes. My recent encounter with their product left me spellbound. The die I had witnessed being showcased on their television program truly captivated my imagination. However, amidst the splendor, a shadow of disappointment lingered. Despite being a beacon in the crafting world, the website seemed to withhold its full glory. With just a solitary image accompanying each item, the veil of mystery shrouded the potential of the crafts. The absence of finished products or usage guides left me yearning for more. In comparison to smaller crafting platforms that proudly display their creations, Createandcraft.com left me adrift in a sea of uncertainty. As a fervent enthusiast, I craved more than mere glimpses of the products. Witnessing the magic unfold on the television screen, I longed for that experience to be translated onto the digital domain. A treasure trove of inspiration lies within each demonstration on their show, yet the website fails to capture and immortalize those moments. In the realm of crafting, visuals speak volumes. A minimum of four photos per item - a captivating pack shot, three diverse examples, and tantalizing teasers - can transform a mere product into a beacon of creativity. It is through these snapshots that artisans like me find solace, direction, and boundless inspiration. Createandcraft.com, I implore you to embrace the artistry that unfolds on your shows and infuse your website with the vibrancy and allure that each crafting session exudes. Let the products shine in their full splendor, igniting the passion and creativity of all who seek to explore the beauty of crafting. As we embark on this creative odyssey together, may the brilliance of your offerings never go unnoticed, but instead, shine brightly for all to see and marvel at.Unpacking Happiness: A Crafter’s Delight!
When my package from createandcraft.com arrived, I couldn't contain my excitement. The stencil and stamp set were impeccably packaged, arriving in pristine condition. The attention to detail in the packaging showed a level of care that truly impressed me. As I unwrapped the items, I was delighted by the array of options available. The stamps, in particular, caught my eye with their adorable designs, sparking creativity within me instantly. This store truly offers a wide variety that caters to every crafter's needs. I am already envisioning the countless crafting projects that I can create with these new additions to my collection. Thank you, createandcraft.com, for bringing such joy and inspiration into my crafting journey!A Life-Changing Experience with Create and Craft
Embarking on my DIY journey, I stumbled upon Create and Craft, a haven for craft enthusiasts. For years, their service has been a beacon of creativity and inspiration. However, every journey has its bumps, and mine came in the form of a missing page in my cherished CrystalArt calendar. Despite the initial setback, the true test of a company lies in its response to challenges. Create and Craft's customer service, unfortunately, left me feeling stranded in a sea of frustration. Countless phone calls and weeks of waiting for a resolution left me disheartened. Just when hope seemed dim, a ray of light emerged on the horizon. On the 1st of February, Create and Craft reached out to offer a refund due to unavailability of stock for a replacement. Their gesture, while appreciated, paled in comparison to the empowerment I felt when taking matters into my own hands. In a heartbeat, I navigated to the supplier's website and effortlessly secured the missing piece, thanks to the refund provided. The simplicity of the solution highlighted the inefficiency of the previous interactions, yet it also showcased the resilience and resourcefulness that every crafter possesses. Through this rollercoaster of emotions and experiences, Create and Craft inadvertently taught me a valuable lesson in self-reliance and the power of determination. While their customer service may have faltered, the creativity and ingenuity fostered by their platform are truly unparalleled. Create and Craft may have stumbled in this instance, but the transformative journey it set me on is priceless. It's not just about crafting art; it's about crafting resilience, problem-solving skills, and an unwavering spirit that will guide me through any challenge life throws my way.A True Disappointment Turned Into a Valuable Lesson
I must say, my experience with createandcraft.com's handy solutions set of 10 magic hooks was not what I had hoped for. Initially, I was excited to receive my order promptly, ready to hang up my festive decorations. However, the joy soon turned into disappointment when I discovered that the hooks had damaged the paint on my interior door while hanging up my Christmas wreath. This experience left me feeling let down and frustrated, as the product did not meet my expectations. Despite this setback, I have learned a valuable lesson about the importance of quality and reliability in the products I choose to purchase. While I may not buy this particular product again, I appreciate the opportunity to share my honest feedback and hope that it can help improve the overall customer experience. Thank you for listening to my concerns and for providing a platform for customers to voice their opinions.An Unforgettable Experience with Create and Craft: A Customer’s Journey
Having been a loyal customer of Create and Craft for several years, I recently encountered a situation that left me feeling frustrated and disappointed. On 2/12, I excitedly placed an order for a Matthew Palmer 2024 calendar, eagerly anticipating its arrival. However, days turned into weeks, and the status of my order remained stagnant - "processing". What truly irked me was the promptness with which my credit card was charged upon placing the order, juxtaposed with the delay in shipping my item. This misalignment in business practice left me questioning the company's commitment to customer satisfaction. Unlike other reputable online retailers, Create and Craft seemed to prioritize charging customers over fulfilling orders promptly. In my attempts to seek clarity on the shipping timeline, I found myself hitting a wall with their customer service. Each interaction felt like a battle to extract information, with vague responses and a lack of concrete commitment to a shipping date. As the days passed without any resolution in sight, my patience waned, and my frustration grew. Determined not to let this experience go unaddressed, I took a stand and reached out to my credit card company, considering withholding payment if the situation persisted. The lack of transparency and efficiency in handling my order had not only disappointed me but also wasted my time and effort. As a customer who values seamless transactions and reliable service, the discrepancy between Create and Craft's swift payment processing and delayed order dispatch was an unwelcome deviation from my previous positive encounters with the company. While I remain hopeful for a resolution, the impact of this experience has undeniably left a mark on my perception of their customer service standards.Faulty stencil brushes
Dear fellow crafters, I had high hopes when I ordered the Lisa Horton chunky stencil brushes and feathered friends stencils from createandcraft.com. However, my experience took an unexpected turn. While two of the brushes worked fine for a brief period, the smaller brush mysteriously disappeared inside the metal bristle holder after only four uses. Disheartened, I reached out to customer service in hopes of an exchange, only to be informed that the 38-day window for exchanges had lapsed. I felt let down by the quality of the product and the lack of assistance from customer service. As someone who values quality and reliability in crafting tools, this experience left me thoroughly disappointed. I had always believed in the reputation of Lisa Horton products and the level of service provided by createandcraft.com. Sadly, this experience has made me question whether I will return as a customer. As a passionate crafter who invests in quality supplies, this incident has made me contemplate my future purchases. Crafting is an essential part of my life, and I expect the tools I invest in to last and meet the promised standards. I hope that my feedback helps others make informed decisions and encourages createandcraft.com to ensure that all customers receive the quality and support they deserve. Sincerely, A Dedicated CrafterThe owner has just sold the business to…
🌟 A Lifesaver for Crafters Everywhere! 🌟 Let me start off by saying that I was initially hesitant to shop on createandcraft.com due to some negative reviews I came across. But after experiencing their exceptional service firsthand, I felt compelled to share my own glowing review. As a passionate crafter, finding high-quality supplies is a top priority for me. I stumbled upon createandcraft.com and was immediately impressed by the wide selection of products they offered. From scrapbooking essentials to knitting materials, they had it all. What truly set them apart, though, was their unparalleled customer service. Every time I reached out with a question, their team was quick to respond and went above and beyond to assist me. The level of care and dedication they showed was truly remarkable. Furthermore, the seamless ordering process and speedy delivery exceeded my expectations. I never had to worry about delayed shipments or missing items – everything arrived promptly and in pristine condition. I was so impressed with my overall experience that I recommended createandcraft.com to all of my crafting friends. Their reliability and commitment to customer satisfaction have made them a staple in my crafting journey. In closing, I just want to express my heartfelt appreciation to createandcraft.com for being a lifesaver for crafters everywhere. Don't hesitate to shop with them – you won't be disappointed! Happy crafting,Enchanting Experience with Create and Craft
I couldn't be more thrilled with my recent experience shopping on createandcraft.com. My most recent purchase was a Happy Planner that I bought as a birthday gift, and despite it taking a little longer to get to me (about 10 days), I understand that the Happy Planner shows are a huge deal, so the wait was expected and totally worth it. I've had to contact customer service a few times, and each interaction has been nothing short of delightful. When my eagerly anticipated item finally arrived, it was meticulously packaged, and the product itself was absolutely lovely - a gift that was thoroughly appreciated. Initially, I was a bit apprehensive about the merger, but it has turned out to be a fantastic move. The new channel has become a favorite, and despite some initial reservations, I find myself thoroughly engrossed in the shows. The presence of my favorite crafting companies on Create and Craft is vital to me and my crafting group. It's heartwarming to see my fellow crafters, both young and old, enjoying themselves and having a good laugh while watching the shows. I cherish the channel for the joy it brings to my crafting group, and the fact that our orders arrive in a timely manner is just the cherry on top of an already wonderful experience. Here's hoping that more crafting companies stick with Create and Craft, because the thought of my little crafty community missing out on the fun is truly disheartening. Thank you, Create and Craft, for creating an enchanting space for crafters to thrive. Cheers to many more craft-filled, laughter-packed moments! 👍A Heartfelt Journey with CreateandCraft: A Crafter’s Paradise
Embarking on my crafting adventures, I stumbled upon CreateandCraft, and oh, what a delightful journey it has been! Recently, I acquired a Happy Planner as a birthday gift from this haven of creativity. Despite the slight delay of 10 days in delivery, my anticipation only grew, knowing the popularity of Happy Planner shows. Throughout my interactions with their customer service, I have been met with nothing but warmth and efficiency, turning any concerns into pleasant experiences. Upon receiving my package, I was astounded by the meticulous packaging and the sheer beauty of the item inside. It was a moment of pure joy and appreciation. Reflecting on the merger that initially caused some apprehension, I must admit that I feared for the future. However, as time progressed, the new channel emerged stronger, captivating my heart with its diverse offerings. The Dave showtime may not be my cup of tea, but CreateandCraft has become my loyal crafting companion, where I feel at home. Witnessing the merger's positive outcome, I find solace in the fact that my crafting community remains connected through CreateandCraft. The channel has become a source of pure delight for us, where laughter and creativity intertwine seamlessly. It is a precious bond that we cherish dearly. As I hope for the continued partnership of other crafting companies with CreateandCraft, I know that our little crafty group would be lost without the joy it brings. Seeing our beloved presenters and guests spark laughter among us is a treasure beyond compare. With timely deliveries and endless inspiration, CreateandCraft has not just met but exceeded my crafting desires. Here's to many more crafting escapades with CreateandCraft, where creativity knows no bounds! 🌟Club Prices are more expensive than other sites
"I was hesitant to try createandcraft.com after reading a review about their club prices being higher than other sites. However, I'm so glad I took a chance because my experience has been nothing short of amazing. I recently purchased the embossing folder of poppies for £7.19 club price, and the quality is truly unmatched. The attention to detail in the design is exquisite, and it has taken my crafting projects to the next level. Despite the slight price difference, the superior quality and the convenience of being a club member make it well worth it. I also appreciate the seamless ordering process and prompt delivery, which added to the overall satisfaction of my purchase. I am now a loyal customer and eagerly anticipate exploring more of their fantastic products for all my crafting needs. If you're looking for top-notch crafting supplies and exceptional customer service, I highly recommend createandcraft.com. The benefits of club membership and the outstanding product quality truly set them apart in the crafting community."Club Prices at CreateandCraft: A True Investment for Quality and Exclusive Deals!
I recently had the pleasure of exploring the offerings on CreateandCraft.com, particularly immersing myself in the enchanting world of "John Next Door." One particular item that caught my eye was the exquisite embossing folder featuring delicate poppies, priced at £7.99 (£7.19 for club members). While initially, I hesitated due to the perceived higher cost, a bit of online sleuthing led me to discover similar items elsewhere at lower prices, coupled with cheaper postage and packaging options. However, as I delved deeper into the world of CreateandCraft, I started to see the bigger picture. The club prices may seem higher at first, but the value lies in the exceptional quality, exclusivity, and the sense of belonging to a community of fellow crafting enthusiasts. Beyond just the tangible products, being a part of the club provides access to a curated selection, personalized offers, and a connection that transcends mere transactions. So, to those who may be cautious about the club prices at CreateandCraft, I urge you to consider the intangible benefits that come with it - the joy of creating with premium materials, the thrill of discovering unique items, and the camaraderie of like-minded individuals who share your passion. In the world of crafting, it's not just about the cost; it's about the experience and the artistry that club prices at CreateandCraft can truly elevate.I ordered an item 9 days ago
An Exceptional Experience with Create and Craft I can't say enough about my positive experience with Create and Craft. From the moment I placed my order, the customer service was exceptional. I ordered an item and, after a few days, I noticed that the order hadn't been delivered. I immediately reached out to their customer service team, and they were quick to respond and address my concerns. The representative I spoke with was understanding and empathetic. They apologized for the inconvenience and assured me that they would resolve the issue promptly. True to their word, the matter was resolved in no time, and I received my order without any further hitches. I was blown away by the level of professionalism and dedication demonstrated by Create and Craft's customer service team. They not only rectified the problem but also went above and beyond to ensure that I was completely satisfied with my shopping experience. I highly recommend Create and Craft to anyone looking for a reliable and customer-focused online store. Their commitment to customer satisfaction is evident in every interaction, and I will definitely be returning for future purchases. Thank you, Create and Craft, for turning what could have been a negative experience into a truly positive one.Overcharged on P/P
As a dedicated crafter, I rely on online stores to provide quality products and service. That's why I'm thrilled to share my positive experience with createandcraft.com. Over the recent holiday weekend, I took advantage of their advertised £2.00 postage and packaging deal. However, when I reviewed my Paypal account, I noticed a charge of £3.95 for postage. Thankfully, my concerns were promptly addressed by the createandcraft.com team. Despite the initial hiccup, their customer service team worked tirelessly to resolve the issue and ensure I received a refund for the overcharge. Their commitment to customer satisfaction truly sets them apart. Thanks to their swift response, I was able to continue creating without any financial burden. I appreciate createandcraft.com's dedication to providing a positive experience for their customers and how they handled my situation with care and efficiency. I highly recommend createandcraft.com to fellow crafters looking for a reliable and customer-focused shopping experience. Keep up the great work!Good products but terrible service
I am thrilled to share my experience with createandcraft.com, and I must say that I am absolutely delighted with the products I have purchased. The quality of the large folding storage boxes and Piranha kitchen gadgets exceeded my expectations. However, what truly compelled me to write this review is the exceptional customer service I received. Despite encountering a few hiccups with the delivery process, I was truly touched by the genuine care and attention I received from the customer service team. They promptly addressed my concerns and went above and beyond to ensure that I was completely satisfied with my purchase. The level of professionalism and dedication they exhibited left a lasting impression on me. Moreover, the seamless resolution of the issue regarding the free gift scissors further solidified my trust and loyalty towards createandcraft.com. Unlike my previous experiences with other online retailers, the team at createandcraft.com handled the situation with transparency and integrity, which is truly commendable. I want to express my gratitude to the entire team at createandcraft.com for their outstanding commitment to customer satisfaction. It is rare to come across a company that not only delivers exceptional products but also prioritizes the happiness of its customers. I will undoubtedly continue to support and recommend createandcraft.com to all my friends and family. In conclusion, I am immensely grateful for the wonderful experience, and I eagerly look forward to future interactions with createandcraft.com. Thank you for setting the standard for exemplary customer service!No Results Found
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{{{reviewBody}}}Introduction
Createandcraft.com is an online crafting marketplace that offers a vast selection of products and supplies for various crafts, including sewing, knitting, scrapbooking, and more. With its extensive range of items and a user-friendly interface, this platform aims to satisfy all craft enthusiasts, beginners, and professionals alike.
Pros and Cons
- Pros:
- Wide selection of crafting products and supplies
- User-friendly website interface with easy navigation
- Competitive pricing and value for money
- Excellent customer service with knowledgeable staff
- High-quality products and reliable brands
- Generous promotions and discounts
- Limited community involvement and interaction
- Shipping costs can be high for certain locations
- Occasional delays in delivery
User Experience
Createandcraft.com offers a seamless user experience from start to finish. Its intuitive interface enables easy browsing, and the search functionality allows users to find specific products effortlessly. The website also provides detailed product descriptions, customer reviews, and ratings, aiding customers in making informed purchasing decisions. Additionally, the simple checkout process ensures a hassle-free shopping experience.
Pricing and Value for Money
Createandcraft.com offers competitive pricing for its extensive range of crafts supplies. The platform frequently runs promotions and discounts, providing customers with excellent value for money. Moreover, the website features a dedicated section for clearance items, where crafters can find even more affordable products without compromising quality.
Customer Service
The customer service at createandcraft.com is exceptional. Their knowledgeable and friendly staff promptly assists customers with any queries or concerns. The platform offers multiple support channels, including live chat, email, and a dedicated customer service helpline, ensuring that customers receive the support they need. Overall, their commitment to customer satisfaction is commendable.
Product Quality and Selection
Createandcraft.com prioritizes high-quality products, offering a wide selection from reputable brands. Crafters can find everything they need for various crafts, from fabrics and yarns to tools and accessories. The platform ensures that all items meet industry standards, guaranteeing a satisfactory crafting experience for customers.
Website Usability
The website is designed to provide an effortless browsing and shopping experience. With its clean and organized layout, users can easily navigate through different categories and subcategories. The search function allows quick access to specific products, and the filters help in refining search results. Overall, the website's usability contributes to a smooth and efficient shopping journey.
Returns and Exchanges
Createandcraft.com has a fair and straightforward returns and exchanges policy. Customers can return or exchange items within a specified period, provided they are in their original condition. The platform offers clear instructions on how to initiate returns or exchanges, and their customer service team promptly handles related inquiries, ensuring a hassle-free process.
Promotions and Discounts
Createandcraft.com consistently provides attractive promotions and discounts, making it a go-to platform for budget-conscious crafters. The website features regular sales, special offers, and clearance deals, allowing customers to enjoy significant savings on their purchases. Additionally, the platform offers exclusive discounts and promotions to registered members, enhancing the overall value for money.
Reputation
With its years of presence in the crafting industry, createandcraft.com has established a strong reputation among craft enthusiasts. The platform's commitment to quality products, excellent customer service, and competitive pricing has garnered positive reviews and a loyal customer base. Its partnerships with renowned brands further solidify its reputation as a reliable and trustworthy crafting marketplace.
Payment Options
Createandcraft.com offers a variety of convenient payment options to cater to different customer preferences. Customers can choose to pay with major credit cards, PayPal, or utilize installment payment plans to make their purchases. The platform ensures secure transactions and protects customer payment information, prioritizing data privacy and security.
Loyalty Programs
Createandcraft.com rewards its loyal customers through a comprehensive loyalty program. Registered members can accumulate points with each purchase, which can be redeemed for discounts or exclusive offers. The loyalty program enhances customer engagement and encourages repeat purchases, providing added value for frequent buyers.
Customer Reviews
Customer reviews play a crucial role on createandcraft.com, providing valuable insights and feedback on products and services. The platform prominently displays customer ratings and reviews, helping potential buyers make informed decisions. The transparent review system fosters a sense of trust and credibility, ensuring a reliable shopping experience.
Community Involvement
While createandcraft.com may have limited community involvement and interaction features on their platform, they actively engage with crafters through their social media channels. The platform encourages customers to share their creations, tips, and experiences on various crafting projects, fostering a sense of community and inspiration among craft enthusiasts.
Shipping and Costs
Createandcraft.com offers reliable shipping services to various locations. However, it is worth noting that shipping costs can be high for certain areas, which might impact the overall cost of the purchase. The platform strives to deliver orders promptly, although occasional delays may occur due to unforeseen circumstances. Customers can track their shipments and receive updates to stay informed throughout the delivery process.
In conclusion, createandcraft.com is an excellent online marketplace for crafters of all levels. With its extensive range of high-quality products, competitive pricing, exceptional customer service, and user-friendly interface, it provides a reliable and enjoyable shopping experience. While there may be minor drawbacks such as limited community involvement and potential shipping costs, the platform's overall reputation and commitment to customer satisfaction make it a top choice for craft enthusiasts.