Users Voice for Cremecastle

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Cremecastle Overall rating
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Review article published on: 02 Aug 2019

Last updated by on 07 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1 3.1 4.6 2.6 1.7
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Cremecastle Review by

Introduction: is a leading online retailer of high-quality cakes and baked goods that can be delivered to customers all across India. The company was founded with a mission to provide customers with delicious cakes, pastries, and other baked goods at affordable prices while delivering the highest levels of customer service.

Pros and Cons:

Pros: - Wide selection of cakes, pastries, and baked goods available - High-quality products that taste great - User-friendly website that is easy to navigate - Affordable prices make it accessible to a wide range of customers Cons: - Limited delivery area may not be accessible to all customers - Returns and exchanges can be difficult to arrange - Customer service can be slow to respond to inquiries

User Experience: offers a user-friendly website that is easy to navigate and allows customers to easily find the products they are looking for. The checkout process is straightforward and customers can easily track their orders once they have been placed.

Pricing and Value for Money: offers its products at affordable prices that provide excellent value for money. Customers can choose from a wide range of options at different price points, making it accessible to a wide range of customers.


There are several alternatives to in the Indian market, including CakeZone, Flower Aura, and Ferns N Petals. Each of these companies offers a similar selection of baked goods that can be delivered to customers across India.

Customer Service: provides excellent customer service, with friendly and knowledgeable representatives available to answer any questions or concerns that customers may have. However, response times can be slow, and returns and exchanges can be difficult to arrange.

Product Quality and Selection: offers a wide range of high-quality products that taste great and are made from the freshest ingredients. Customers can choose from a wide range of options, including cakes, pastries, and other baked goods.

Website Usability:

The website is easy to use, with a simple and intuitive layout that allows customers to easily navigate through the different products and services offered by the company.

Returns and Exchanges:

Returns and exchanges can be difficult to arrange, with customers having to navigate a complicated process in order to receive a refund or replacement for their order. This can be a frustrating experience for some customers.

Promotions and Discounts: frequently offers promotions and discounts to its customers, providing excellent value for money and making its products accessible to a wide range of customers.

Reputation: has built a strong reputation in the Indian market, with many satisfied customers who have been pleased with the quality of the company's products and services.

Payment Options: accepts a wide range of payment options, including credit and debit cards, net banking, and cash on delivery, making it easy for customers to pay for their orders in the way that is most convenient for them.

Loyalty Programs: does not currently offer any loyalty programs or rewards for its customers, although this could be something that the company considers in the future.

Customer Reviews:

Customer reviews of have been generally positive, with many customers praising the quality of the company's products and its excellent customer service.

Community Involvement: does not have a strong community involvement program, although it could consider partnering with local charities or non-profits in order to give back to the community.

Shipping and Costs:

Shipping costs can vary depending on the location of the customer, with some areas being more expensive to ship to than others. However, generally provides affordable shipping options that allow customers to receive their orders quickly and easily.