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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 28 Aug 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.3 1 4.6 3.6 5
Feb 2023 5 5 5 5 5 1.8
Mar 2023 5 5 5 5 5 5
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Detailed Cremedelamer Review by

Introduction is the online store where beauty enthusiasts can buy the brand's premium skincare products. Its commitment to innovation and strong heritage in the beauty industry has made it a leading name among high-end beauty brands. The website features an array of products, ranging from cleansers, moisturizers to serums and masks that benefit all types of skin.

Pros and Cons

Pros: - A complete range of luxury skincare products - Advanced ingredients and cutting-edge formulations - High-quality, luxurious packaging - Free standard ground shipping and samples with each order - Expert skincare consultation through their Virtual Try-On and Ask La Mer feature - Gift wrapping and personalized message options available Cons: - The price point may be steep for some customers - Limited product offerings when compared to other brands - The website caters primarily to American customers

User Experience

The website has an easy-to-navigate interface that makes shopping hassle-free. The site's high-resolution images effectively showcase the product's packaging and texture, and the company's commitment to product education is commendable. Informative descriptions accompany the product images, and the Virtual Try-On feature makes it easier for customers to select the right products for their skin without visiting a store physically.

Pricing and Value for Money

Creme de la Mer's prices are competitive within the luxury skincare market segment due to their unique and high-quality ingredients. The brand has a high brand reputation, and efficacy, quality, and sustainability underlie their product range, making them worth every penny.


Alternative luxury skincare brands include Chantecaille, La Prairie, and La Prairie, with excellent product lines, formulations, and innovative ingredients like Creme de la Mer.

Customer Service

Creme de la Mer offers exceptional customer service to assist customers with their skincare needs. The Ask La Mer live chat feature and virtual try-on service provide personalized and professional skincare advice from a team of skincare experts.

Product Quality and Selection

Creme de la Mer's skincare products offer optimal quality, with a unique blend of marine extracts and nutrient-rich ingredients. Their skincare selection contains over 20 high-performance products with varied benefits to suit different skin types, including serums, moisturizers, and cleansers.

Website Usability

The website has a user-friendly interface that is easy to navigate. The site's design is clean, and the visuals are crisp and clear, allowing for easy product selection.

Returns and Exchanges

Creme de la Mer offers a 30-day returns and exchange policy that allows customers to return defective products or products that do not meet their expectations.

Promotions and Discounts

Creme de la Mer occasionally offers promotions and free sample items with purchases, which customers can enjoy on the website.


Creme de la Mer has built a strong reputation for innovative and high-quality skincare products, since its inception in 1965. The company's signature ingredient, Miracle Broth, is proprietary, and its skincare formulations have garnered numerous positive reviews from beauty experts and customers alike.

Payment Options

Creme de la Mer accepts various payment options, including Mastercard, Visa, Discover, and American Express.

Loyalty Programs

Creme de la Mer does not currently offer any loyalty or reward programs.

Customer Reviews

Creme de la Mer has overwhelmingly positive customer reviews, with praises given to their products' effectiveness and innovation.

Community Involvement

Creme de la Mer has undertaken several philanthropic ventures, such as supporting marine conservation and supporting various cancer research organizations.

Shipping and Costs

Creme de la Mer offers free ground shipping on all orders, with two-day and overnight shipping options available at an additional fee. The website does not indicate international shipping options or costs. In conclusion, Creme de la Mer is an industry leader in luxury skincare with a dedicated focus on efficacy, sustainability, and quality. The website is well-designed, intuitive, and easy to use, catering to its target consumer's needs. While the prices may be steep, the product's quality, effectiveness and longevity make it an excellent value for money. Overall, Creme de la Mer sets the bar high and continues to deliver on its brand promise of providing luxury skincare that nourishes, revitalizes, and restores radiance to the skin.