Cricketwireless User Reviews

Introduction

Cricket Wireless is a popular mobile virtual network operator that offers affordable cell phone plans and devices without compromising quality. It is a subsidiary of AT&T and operates on its network. Cricket Wireless has been providing wireless services to customers in the United States since 1999, and has established a reputation for being reliable and inexpensive.

Pros and Cons

Pros:

• Excellent value: Cricket offers prepaid plans at affordable prices with no hidden fees or contracts.
• Unlimited data options: Cricket offers unlimited data plans, with no speed caps, at a lower price than its competitors.
• Free music streaming: Cricket's unlimited data plans include free music streaming from popular services.
• Large coverage area: Cricket uses AT&T's network, which has a large coverage area and excellent reception.
• No credit check: Cricket does not require a credit check to activate service, making it a great option for people with poor credit or who want to avoid a credit hit.

Cons:

• Slower speeds: Cricket's unlimited data plans cap speeds at 3Mbps, which can be slower than other carriers.
• Limited international options: Cricket's international options are limited compared to other carriers.
• Restricted tethering: Cricket's unlimited data plans do not allow tethering, which may be inconvenient for some users.

User Experience

Cricket's website is user-friendly and easy to navigate. Customers can quickly find information about plans, devices, and promotions. The website also features helpful tools, such as coverage maps and data usage calculators, to help customers make informed decisions. The checkout process is also straightforward and easy to complete.

Pricing and Value for Money

Cricket's plans are affordable and offer excellent value for money. The company offers a range of prepaid plans with different data allowances and prices, starting at just $30 per month. All of Cricket's plans include unlimited talk and text, with unlimited data options available as well. The company also offers a wide range of affordable devices, including both flagship and budget-friendly options.

Alternatives

Cricket's main competitors include other prepaid wireless providers such as Boost Mobile, Metro by T-Mobile, and Straight Talk. Each of these carriers offers similar plans, devices, and pricing structures, so customers should compare and decide which provider fits their needs and budget best.

Customer Service

Cricket's customer service is generally excellent, with knowledgeable representatives available by phone, chat, or email to assist customers with questions or issues. The company also has an active social media presence and a community forum where customers can ask questions and get support.

Product Quality and Selection

Cricket offers a wide range of quality devices from top brands, including Apple, Samsung, and Motorola. It also provides excellent network coverage, thanks to its association with AT&T. The company's plans are often tailored to fit customers' needs, so there are no wasted or unused minutes, data, or texts, and its services are typically reliable.

Website Usability

The cricketwireless.com website features excellent usability, making it easy for customers to find information and complete tasks. The site is well-designed and features an appealing, modern look. It is also easy to navigate and should be intuitive and accessible for most web users.

Returns and Exchanges

Cricket has a 7-day return policy, allowing customers to return any device or accessories for a full refund, provided that the item is in original condition and packaging. The company also offers a 90-day warranty on all accessories and devices against defects or malfunctions.

Promotions and Discounts

Cricket frequently runs promotions and discounts on its plans and devices. Customers can save money on new devices, receive free gifts, or get discounts on their monthly plans. These promotions change frequently, and updated information can be found on the company's website.

Reputation

Cricket has a reputation for providing reliable, affordable wireless services with great customer service. The company's association with AT&T provides its services broader credibility, making it a viable option for new and returning customers.

Payment Options

Cricket accepts credit and debit cards, as well as PayPal, as payment for its plans and devices. Customers can also pay for services using the Auto Pay option, which automatically charges customers' accounts on a recurring basis.

Loyalty Programs

Cricket has a loyalty program called Cricket Rewards, which offers customers the chance to earn points that can be redeemed for discounts, device accessories, or other merchandise. Points can also be earned by referring friends or participating in surveys.

Customer Reviews

Customer reviews of Cricket's services are generally positive, citing the low pricing, extensive coverage network, and excellent customer support as primary advantages. Customers note that the network can be slower than other carriers, but the price savings and excellent customer support make it a worthwhile tradeoff.

Community Involvement

Cricket is actively engaged in community involvement and charity work, sponsoring events and supporting local organizations. The company supports a range of causes, including education, veterinary care, and children's health.

Shipping and Costs

Cricket offers standard shipping for free with orders placed online or over the phone. Express shipping options are available for an additional fee. Devices can also be picked up from a Cricket store or authorized retailer for free. There are no set-up or activation fees associated with Cricket's wireless plans.