Criteriumcycles Reviews

Voted Good (5/5)

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30 Reviews

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The one stop shop for all your bike needs

I recently had the pleasure of visiting Criterion Cycles in August 2022 to explore eBikes with my wife. Little did we know that our visit would lead to an exceptional buying experience. The staff at Criterion Cycles were not only knowledgeable but also incredibly patient and attentive. They took the time to understand our needs and guided us through the selection process without any pressure to make a hurried decision. Their expertise made it clear that we didn't need to look any further. The bikes we purchased have been nothing short of amazing, delivering endless fun and exceeding our expectations. What truly sets Criterion Cycles apart is their unwavering commitment to customer satisfaction. The support and service they have provided have been nothing short of exceptional. It's evident that their passion for cycling extends beyond just selling bikes; it encompasses ensuring that every customer can fully enjoy their cycling experience. If you're in search of a comprehensive and trustworthy bike shop that goes above and beyond, I wholeheartedly recommend Criterion Cycles. Save yourself the hassle of shopping around because this is the ultimate destination for all your biking needs. Trust me, you won't regret it.

Unmatched Service and Quality: Your Ultimate Bike Destination

Sharing my exceptional experience with criteriumcycles.co.uk! When my wife and I decided to explore eBikes in August 2022, we stumbled upon Criterion Cycles near our location. Stepping into the store without the immediate plan to make a purchase, we were pleasantly surprised by the knowledgeable and attentive staff. They patiently guided us through the wide array of options, suggesting bikes perfectly suited to our requirements. After the informative session at Criterion, it became evident that there was no need to search elsewhere. Their expertise and customer service were unparalleled, making any other comparison seem futile. Opting for the bikes recommended by the team turned out to be a fantastic decision as they have provided us with endless enjoyment. Moreover, the after-sales support from Criterion has been nothing short of exceptional. I wholeheartedly endorse Criterion Cycles as the ultimate destination for all your biking needs. Save yourself the trouble of exploring other options; Criterion truly stands out as the go-to place for top-notch service and quality products. Trust me; you won't regret it! It's not just a purchase; it's an experience!

An Exceptional Shopping Experience at Criterium Cycles

From the moment I reached out to Criterium Cycles, I knew I was in for a stellar experience. Despite it being a Sunday, their responsiveness and pre-sales communication were top-notch, setting the bar high for customer service. Once I placed my order, the efficiency in shipping my item out promptly was impressive, not to mention the careful packaging that ensured my purchase arrived in perfect condition. The entire process left me beaming with joy, and I am more than thrilled to sing the praises of this store. Without a doubt, I wholeheartedly recommend Criterium Cycles to anyone seeking an exceptional shopping experience.

Ordered a new Trek road bike

I recently decided to invest in a new Trek road bike and turned to criteriumcycles.co.uk for my purchase. From the moment I placed my order, I was impressed by the level of communication and transparency they displayed. I was promptly informed about the timelines for building and delivering my bike, so I never had to wonder about its status. When my bike arrived, I was pleasantly surprised to see that it was delivered fully assembled in their custom van. Even the handlebars were perfectly positioned, saving me the hassle of having to set it up myself. The attention to detail didn't stop there - the team took the time to show me how to use the bike and even adjusted the seat to ensure it was customized to fit me comfortably. Overall, the service provided by criteriumcycles.co.uk was nothing short of outstanding. The personal touch and dedication to ensuring I was happy with my purchase truly made a difference. Thank you so much for the exceptional experience! I couldn't be happier with my new bike and the service I received.

An Unforgettable Experience: My Journey with Criterium Cycles

From the moment I ordered my new Trek road bike from criteriumcycles.co.uk, I knew I was in for a special experience. The communication was seamless, with updates on the bike's build and delivery schedule provided promptly. When the big day arrived, the bike was delivered fully assembled in their custom van, complete with the handlebars perfectly positioned. What truly set Criterium Cycles apart was the personalized touch they added to the entire process. Not only did they ensure that the bike fit me perfectly, but they also took the time to show me how to use it effectively. It was this attention to detail and exceptional service that left me truly impressed and grateful. I wholeheartedly recommend Criterium Cycles to anyone in search of not just a bike, but a memorable and customer-centric experience. Thank you for going above and beyond!

Perfect Customer Service!

I can't say enough about the outstanding customer service I received from Criterium Cycles. From the moment I placed my order for my new E-MTB, Richard provided clear, attentive, and incredibly helpful communication. He made sure every detail was correct before arranging a delivery time that suited my busy schedule. When the bike arrived, it was in perfect condition, almost as if I had picked it up in person from a showroom. During the delivery, Richard took the time to explain every detail of the bike and even performed the final setup, ensuring everything was just right. This level of care and attention is rare to find, and I couldn't be more satisfied with the service I received. Thank you to Richard and the entire team at Criterium Cycles for making this purchase such a fantastic experience. I highly recommend them to anyone in search of top-notch service and quality products.

Exemplary Customer Service and Flawless Delivery Experience!

I am thrilled to share my outstanding experience with criteriumcycles.co.uk, particularly with their impeccable customer service. From the moment I placed my order for a new E-MTB, Richard went above and beyond to ensure a seamless and personalized experience for me. Richard's communication was not only prompt but also clear and attentive, making sure that every detail was accurate before coordinating a delivery slot that was convenient for me. The 30-minute delivery window, tailored to my working hours, truly reflected their dedication to customer satisfaction. When the bike arrived, it was in pristine condition, resembling a showroom display. What truly stood out was the meticulous attention to detail during the delivery process. Richard took the time to explain every aspect of the bike and even performed the final setup, reminiscent of the service one would receive when purchasing in person from a store. I am immensely grateful to Richard and the entire Criterium team for this exceptional experience. Rarely do I encounter such exemplary customer service that leaves me feeling thoroughly satisfied after a purchase. Thank you for exceeding my expectations and setting a new standard for customer care!

Customer Service at its best

When I stumbled upon criteriumcycles.co.uk, I was skeptical about making such a significant purchase online. However, from the moment I reached out to them, my doubts were quickly put to rest. The team at Criterium Cycles went above and beyond to provide me with exceptional customer service. Being a first-time e-bike buyer, I had plenty of questions and concerns. The staff patiently and knowledgeably addressed each one, guiding me through the process with genuine care. Their expertise and passion for cycling shone through, making me feel confident in my decision. When my e-bike arrived, the handover process was seamless. Their attention to detail and willingness to ensure I was comfortable with the bike was truly remarkable. It was evident that they valued me not only as a customer but as a fellow cycling enthusiast. The e-bike itself exceeded my expectations, delivering on both performance and quality. But it was the outstanding service provided by Criterium Cycles that truly set them apart. I wholeheartedly echo Eric Evans' sentiment - these guys are nothing short of brilliant. If you're in the market for a new bike, look no further than Criterium Cycles for an experience that is both reassuring and pleasurable. Thank you, Criterium Cycles, for redefining what exceptional customer service looks like. I am now a loyal and satisfied customer for life. Warm regards,

Above and Beyond: A Story of Exceptional Service

Embarking on my journey with criteriumcycles.co.uk was a decision I'll never regret. Purchasing my e-bike was like a dream come true, thanks to the extraordinary customer service provided by the team. From my initial inquiry to the moment I received the bike, the team's dedication and professionalism shone through every step of the way. Not only did I walk away with a top-notch e-bike, but I also gained a sense of assurance and joy from the seamless experience crafted by these experts. Thank you, Criterium, for going above and beyond. - Eric Evans

Bought an E bike off them last week and…

I recently purchased an E-bike from Criterium Cycles and I couldn't be more pleased with the experience. From the moment I walked through their doors, the staff went above and beyond to ensure that I found the perfect bike for my needs. Not only did they take the time to understand what I was looking for, but they also provided invaluable insights and recommendations that ultimately led me to the ideal purchase. Their dedication to customer satisfaction was evident at every stage of the process, and I truly felt like a valued customer. Furthermore, the level of expertise and knowledge that the staff demonstrated was truly impressive. They were able to answer all of my questions with confidence and their passion for cycling was palpable. This made me feel confident in my purchase and reassured that I was investing in a high-quality product. I can't recommend Criterium Cycles enough. Their commitment to providing an exceptional buying experience sets them apart, and I will certainly be returning for all of my cycling needs in the future. Thank you to the entire team for your outstanding service and for helping me find the perfect E-bike!

Transformed My Commute: A Life-Changing Experience with Criterium Cycles

From the moment I stumbled upon the website of Criterium Cycles, I knew I was in for a special experience. Last week, I finally made the leap and purchased an E-bike from them, and it has truly transformed my daily commute in ways I never imagined possible. What sets Criterium Cycles apart is not just the quality of their products, but the exceptional level of customer service they provide. From the initial inquiry to the final purchase, their team went above and beyond to ensure that I had the perfect buying experience. The E-bike itself is a marvel of technology, seamlessly blending power and efficiency to make my journeys faster and more enjoyable. I now look forward to my daily rides, knowing that I have a reliable companion that effortlessly glides through the urban landscape. I cannot recommend Criterium Cycles enough to anyone looking to enhance their biking experience. Trust me, this is not just a purchase; it's an investment in a better, more sustainable way of living. Thank you, Criterium Cycles, for setting the bar high and exceeding all expectations.

An excellent buying experience

I'm thrilled to share my fantastic experience with Criterium Cycles. My husband and I were on the lookout for e-bikes, but the abundance of information out there was overwhelming. After visiting various bike shops with no luck, we stumbled upon Criterium Cycles in Edinburgh. We were warmly greeted by Rose and another knowledgeable staff member who patiently guided us through the intricate world of e-bikes. They even let us test ride a bike to get a feel for it. What truly stood out was the absence of any hard-selling tactics. We were given the space to make our decision at our own pace. After some online research, we placed our order with ease on their website. The process was seamless. Three days later, we received a call to schedule the delivery of our bikes, which were expertly assembled by the team. When Paul arrived with the bikes, he walked us through a detailed handover, ensuring we felt comfortable with our new rides. The exceptional customer service from Rose and Paul has left an indelible impression on us. The team's dedication and genuine willingness to assist customers go above and beyond expectations. I wholeheartedly recommend Criterium Cycles to anyone in search of a pleasant and knowledgeable buying experience. I can't wait to hit the road with our new bikes and am already excited about future interactions with this outstanding company. Thank you, Criterium Cycles, for making our bike-buying journey so enjoyable. We couldn't be happier with our decision.

A Cycling Dream Come True

Embarking on the journey to find the perfect e-bikes almost felt like navigating a complex maze until we found Criterium Cycles. My husband and I were met with exceptional service at the Edinburgh branch that truly exceeded our expectations. Rose and the knowledgeable staff member patiently guided us through the intricacies of e-bikes versus standard ones, allowing us to test ride and truly experience the difference firsthand. The absence of any pushy sales tactics was a breath of fresh air, making our decision-making process stress-free and enjoyable. After researching further and placing our order online, the seamless process continued with a reassuring follow-up call and a prompt delivery arrangement. Paul's thorough bike assembly and comprehensive handover further showcased the company's commitment to customer satisfaction. The dedication displayed by Rose and Paul in ensuring our complete understanding and satisfaction was truly remarkable. I wholeheartedly recommend Criterium Cycles to anyone in search of not just bikes, but an unmatched customer experience. The exceptional service we received has set a new standard for us, and we eagerly anticipate many adventures on our new bikes. With a wishlist of accessories already in mind, I look forward to future interactions with this outstanding company. Thank you, Criterium Cycles, for making our cycling dreams a reality.

Absolutely flawless service

Exemplary Service from Criterium Cycles From the moment I stumbled upon criteriumcycles.co.uk, I have been nothing short of amazed by the flawless service they provide. From the seamless ordering process to the exceptional shipping times and communication, every aspect of my experience with them has been nothing short of exceptional. But what truly sets Criterium Cycles apart is their after-sales service. Whenever I had a question or needed assistance, their team was there with prompt and helpful responses, making me feel truly valued as a customer. I cannot emphasize enough how appreciative I am for their impeccable after-sales support. It’s reassuring to know that even after making a purchase, Criterium Cycles goes above and beyond to ensure that their customers are satisfied. Thank you, Criterium Cycles, for setting such a remarkable example in customer service. Your dedication to excellence has made me a loyal customer, and I will not hesitate to recommend your outstanding services to others. You have truly earned my trust and respect.👍🏼

Absolutely Impeccable Service: An Unforgettable Experience at Criterium Cycles

From the moment I stumbled upon criteriumcycles.co.uk, I was met with nothing short of exceptional service. Their dedication to customer satisfaction is unparalleled, going above and beyond to ensure that every interaction with them is seamless and pleasant. The prompt shipping times and clear communication further solidified my trust in their brand. What truly sets Criterium Cycles apart is their after-sales support – it is nothing short of impeccable. Any concerns or queries I had post-purchase were met with swift responses and effective solutions, showcasing their commitment to customer care. To the team at Criterium Cycles, I extend my heartfelt thanks for consistently surpassing my expectations. Your dedication to excellence serves as a shining example in the industry, and I am grateful to have experienced such flawless service. 👍🏼