Users Voice for Crocs

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Crocs
Crocs Overall rating
Customer Support
User Interface

Rate Crocs Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 03 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 2 5 5 5
Jan 2023 5 4.1 5 1.7 5 3
Feb 2023 5 5 1 5 1.8 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Crocs Review by

Introduction is the official online store of Crocs Australia, offering a wide range of comfortable and stylish footwear designs for men, women, and children. Crocs is a reputable brand known for its signature clog shoes, but it also offers a variety of sandals, flip flops, flats, boots, and sneakers.

Pros and Cons

  • Wide selection of footwear designs
  • Eco-friendly materials and production methods
  • Comfortable fit and durable construction
  • Easy to clean and maintain
  • Free shipping for orders over $60
  • Some designs may not appeal to all tastes
  • Pricing can be high for some styles
  • May not be suitable for all occasions or activities

User Experience

The website is easy to navigate, with clear categories and filtering options. Users can browse by size, color, and style, and view product details and customer reviews. The site also offers size guides and a FAQ section for more information.

Pricing and Value for Money

Crocs footwear can range in price from $30 to $120, depending on the style and materials. While some styles may seem steep, the quality and durability of the shoes justify the cost. Crocs offers regular promotions and discounts, and its free shipping for orders over $60 adds value for customers.


Alternative footwear brands to Crocs include Birkenstock, Teva, and Keen. These brands offer similar styles of sandals and clogs, but may not have the same range of designs or materials.

Customer Service

Crocs offers a responsive customer service team that can be contacted by phone or email. The company also has a comprehensive returns and exchanges policy, allowing customers to return items within 90 days of purchase.

Product Quality and Selection

Crocs shoes are made from Croslite™ material, a proprietary blend of resin that is comfortable, lightweight, and odor-resistant. The company also uses recycled materials in its production process, making it an environmentally-conscious choice. The selection of designs is extensive, offering something for every taste and occasion.

Website Usability

The website is easy to use, with clear menus and product pages. Customers can filter by size, color, and style, and view photos and reviews of each item. The site is optimized for mobile devices, making it easy to shop on-the-go.

Returns and Exchanges

Crocs offers a 90-day return policy for all purchases made through its website. Customers can exchange or return items for any reason, as long as they are in new and unused condition.

Promotions and Discounts

Crocs regularly offers promotions and discounts on its website, including free shipping for orders over $60, percentage discounts for newsletter sign-ups, and seasonal sales. Customers can also find discounts on third-party coupon sites.


Crocs has a strong reputation for quality and comfort, with a loyal following of customers who swear by the brand. The company has also made strides toward sustainability, using eco-friendly materials and production methods in its shoes.

Payment Options accepts payments from major credit cards, including Visa, Mastercard, and American Express. Customers can also pay with PayPal or Afterpay, a flexible payment option that allows purchases to be paid off in installments.

Loyalty Programs

Crocs does not currently offer a loyalty program, but customers can sign up for its email newsletter to receive exclusive promotions and discounts.

Customer Reviews

Customer reviews on the Crocs website are overwhelmingly positive, with many customers praising the comfort and durability of the shoes. Reviews also mention the wide range of styles and the easy ordering process.

Community Involvement

Crocs has engaged in charitable giving, partnering with organizations like Soles4Souls to donate shoes to those in need. The company has also used its social media platforms to promote sustainability and eco-conscious practices.

Shipping and Costs

Crocs offers standard shipping for $9.99, with free shipping for orders over $60. Express shipping is available for an additional fee. Customers can track their orders and receive updates on their delivery status.