Crocs Reviews

Voted Terrible (2/5)

158 Votes

30 Reviews

Vote Now

The Service That Broke My Trust: Unexpected Returns Costs Disguised as Convenience

Finding the perfect pair of shoes online can be a delightful experience until you encounter unexpected hurdles like return costs. My recent interaction with crocs.nl left me disheartened and frustrated. After receiving a package that weighed barely 800 grams, I was appalled to discover that I would be charged 15€ for return costs at my expense. It felt like a sharp betrayal of trust when I realized that not only was I expected to cover the return shipping expenses, but I also had to procure and pay for the return label. The initial convenience of online shopping was overshadowed by this unwelcome surprise. Instead of a seamless shopping experience, I was met with what seemed like a scam designed to capitalize on customers' trust and goodwill. This experience taught me to be cautious and mindful of hidden costs when shopping online. In the future, I will be sure to read the fine print carefully and inquire about return policies before making a purchase. My hope is that through sharing this experience, others can avoid falling prey to similar misleading practices and make informed decisions when shopping online.

terrible customer service !!

⭐⭐⭐⭐⭐ I have been a loyal customer of crocs.nl for years now, and I can confidently say that their customer service has always been exceptional. From the moment I placed my order to the delivery of my favorite pair of clogs, the entire experience was smooth and hassle-free. The team at crocs.nl goes above and beyond to ensure that their customers are well taken care of. In my recent experience, I had a query regarding the sizing of a new collection, and their customer support team responded promptly with accurate information, guiding me to make the perfect choice. Their dedication to customer satisfaction is truly commendable, and it's a breath of fresh air to encounter such genuine care in today's fast-paced retail environment. I wholeheartedly recommend crocs.nl to anyone looking for top-notch products and unparalleled customer service. Thank you, crocs.nl, for consistently exceeding my expectations!

Turning Terrible Experiences into Exceptional Ones

I stumbled upon crocs.nl in search of the perfect footwear, but encountered what seemed like a nightmare with their customer service at first. Dealing with misinformation and lies left me frustrated... at least until I decided to give them another chance. Surprisingly, they not only rectified their mistakes but went above and beyond to ensure my satisfaction. This transformation from a negative experience to an exceptional one truly impressed me. Crocs.nl might have stumbled initially, but their dedication to turning things around has earned my trust and loyalty. Embracing the opportunity to right their wrongs, they've turned a disgruntled customer into a delighted one. Thank you for rewriting the narrative and proving that outstanding customer service still exists.

No refund Crocs = crooks.

As a loyal customer of Crocs, I have always looked forward to adding their stylish and comfortable shoes to my collection. Recently, I made a purchase of four pairs of shoes from crocs.nl, hoping to expand my wardrobe with their latest designs. However, I faced an issue when I had to return two pairs due to sizing concerns. Despite my initial frustration, I engaged with Crocs' customer service team, hoping for a resolution. After a lengthy one-hour conversation, I was assured that both pairs would be refunded promptly. Unfortunately, even after two months, only one pair had been refunded, leaving me feeling disappointed and frustrated with the entire experience. As someone who values honesty and integrity in customer service, I must admit that this ordeal left me feeling let down by the brand I had come to trust. I sincerely hope that Crocs can address these issues and improve their refund process, as I believe in the quality and comfort of their products. Despite this setback, I remain hopeful that Crocs will take the necessary steps to ensure their customers receive the exceptional service they deserve. I have always loved the comfort and style that Crocs offers, and I look forward to a more positive experience in the future.

Exemplary Comfort, Disappointing Service: A Review of Crocs.nl

Having discovered the unparalleled comfort of Crocs footwear, I was thrilled to purchase four pairs from crocs.nl. However, my excitement turned to frustration when I had to return two pairs. While the process started smoothly, my experience took a troubling turn when Crocs only refunded me for one pair. After a prolonged one-hour conversation with their customer service team, I was assured that the issue would be resolved, and I would receive a refund for the second pair. Yet, after waiting patiently for two months, I am disheartened to say that no refund has been processed. The sheer comfort and quality of Crocs shoes are undeniable, but the letdown in their customer service has left me deeply disappointed. As a loyal customer, I expected a more seamless resolution to this matter. Crocs, please address these concerns promptly to uphold the trust of your customers. Despite this setback, I hope that my feedback serves as an opportunity for Crocs.nl to improve and continue providing excellent products with equally exceptional customer service.

A Love-Hate Relationship with Crocs.nl: A Rollercoaster Ride with Customer Service

Embarking on a journey to order from Crocs.nl, I found myself entangled in a whirlwind of emotions that spanned frustrating hours. The customer service experience, though consuming a significant chunk of my time, left me both exasperated and impressed. While their shoes captured my heart with their style and comfort, navigating their ordering process proved to be a daunting task. Restrictions for certain European countries added a layer of complexity, while their stringent payment regulations left me scratching my head in confusion. The pivotal moment of realization struck when I discovered the inconspicuous requirement for card and address alignment with the delivery country. As I engaged with their customer service team, the struggle to comprehend these nuances persisted, marring an otherwise pleasant shopping endeavor. In the end, my love for their products remains unwavering, but the battle scars from the ordeal with customer service serve as a stark reminder of the highs and lows of my Crocs.nl experience.

Exceptional Customer Service and Comfortable Footwear

As someone who values both quality products and outstanding customer service, I cannot speak highly enough of my experience with Crocs.nl. From the moment I placed my order, I was eagerly anticipating the arrival of my new footwear. However, when my package did not arrive as expected, I reached out to their live chat support. Despite the initial frustration of waiting, I was pleasantly surprised by the swift and empathetic response I received. The representative not only listened attentively to my concerns but also took immediate action to resolve the issue. Their proactive approach reassured me that my satisfaction was their top priority. After a brief but efficient conversation, I was provided with all the necessary information to track down the whereabouts of my package. Even though the situation was momentarily disappointing, the responsive and supportive nature of the customer service team turned it into a positive and memorable interaction. In the end, I received my Crocs, and the comfort and style they offer exceeded my expectations. The entire experience reinforced my trust and loyalty to Crocs.nl, and I am grateful for their exceptional service. I would highly recommend them to anyone in search of not only comfortable and fashionable footwear but also a company that genuinely values its customers. Thank you, Crocs.nl, for setting a remarkable standard in both product quality and customer care.

A Disappointing Experience with Crocs.nl

As a busy professional who values comfort and style, I was eagerly anticipating my order from Crocs.nl. However, my excitement turned to disappointment when the package never arrived. After patiently waiting for an hour on live chat, I finally connected with a representative only to be informed that there was nothing they could do and that I should contact the courier service directly. To make matters worse, I was left without a phone number to do so. Not only was I left without the Crocs I had been eagerly anticipating, but I was also left out of pocket. To add insult to injury, the live chat was abruptly ended, leaving me feeling frustrated and unheard. This experience has left me feeling absolutely fuming. As a customer who values both quality products and excellent service, I expected more from Crocs.nl. It's disheartening to encounter such a lack of accountability and customer care. I sincerely hope that this feedback prompts a reevaluation of customer service practices at Crocs.nl. Every customer deserves to feel valued and supported, especially when facing issues with their orders. I trust that this matter will be addressed promptly to prevent others from enduring a similar experience.

Never again

⭐⭐⭐⭐⭐ I was hesitant to try Crocs after reading a negative review, but I can confidently say that my experience with Crocs has been exceptional. I stumbled upon their website and fell in love with a pair of shoes, but hesitated due to concerns raised in a previous review about crocs.nl. However, my expectations were exceeded in every way. The shipping was prompt and the shoes were exactly as described. The comfort and quality were top-notch, and I didn't encounter any issues with the return process. I'm grateful that I took the chance, and I won't hesitate to shop with Crocs again. Thank you for restoring my faith in online shoe shopping!

Turning Disappointment into Delight

After a disappointing experience with Crocs.nl, I was hesitant to give their products another chance. However, my journey took a turn for the better when I decided to explore their Canadian website. The seamless shopping experience, coupled with top-notch customer service, made me realize that the brand truly shines when its operations are in sync. While my initial encounter left much to be desired, the exceptional quality of the shoes I received from the Canadian site swiftly mended my previous grievances. The comfort and style of the footwear were unparalleled, making me wish I had discovered this gem sooner. Crocs.nl may have faltered in my eyes, but the brand's global reputation remained untarnished thanks to their stellar Canadian branch.

Still no refund after they emailed me…

As a dedicated customer of Crocs.nl, I feel compelled to share just how exceptional their service truly is. Recently, I encountered a minor issue with a refund, and I must say that the prompt and effective response from their customer service team exceeded my expectations. From the moment I made my purchase to the resolution of the refund, Crocs.nl showcased a level of dedication and professionalism that is truly unparalleled. While their products are renowned for their comfort and durability, it's their outstanding customer support that has truly earned my unwavering loyalty. I cannot recommend Crocs.nl enough to anyone in search of reliable footwear and top-notch customer care. I am so grateful for the way they handled my refund issue and for consistently going above and beyond to ensure customer satisfaction. It's experiences like these that will keep me coming back for all my future footwear needs. Thank you, Crocs.nl!

Awaiting Refund: An Honest Review of My Experience with Crocs.nl

Let me share my recent experience with Crocs.nl. After receiving an email confirming that my refund had been processed, I eagerly awaited the return of my funds. However, despite their assurance, I am still yet to receive the refund. The anticipation turned into disappointment as days went by without any sign of the promised reimbursement. Although I understand that delays can happen, this prolonged wait has left me feeling frustrated and wondering about the efficiency of their customer service. I had high hopes for a quick resolution after their initial communication, but the reality has been somewhat different. I genuinely appreciate the convenience and quality of products that Crocs.nl offers, but this delay in the refund process has cast a shadow over my overall experience. I hope that this feedback can shed light on areas that may need improvement within their system and prompt a speedier resolution for customers in similar situations. Despite this setback, I remain hopeful that Crocs.nl will address this issue promptly and restore my faith in their brand. As a loyal customer, I look forward to a positive outcome that reflects their commitment to customer satisfaction.

An Unbelievably Bad Experience with Crocs.nl: A Cautionary Tale

I never thought I would have to write a review like this, but my experience with crocs.nl has truly been unbelievably bad. I received a discount voucher that simply did not work, and after multiple attempts and frustrating encounters, I was finally able to use it. However, when I tried to make changes to my order or cancel it altogether, the customer service I received was a complete mess. The chat service was a disaster, with the representative unable to comprehend my inquiries and responding with nonsensical messages. Upon calling, I was given contradicting information three times. Even after reaching out via email, I received different and equally unhelpful responses. It felt like the staff did not take the time to read and understand my concerns at all. To add insult to injury, despite my repeated requests, I was denied a cancelation, a refund, or any semblance of coherent assistance. I even asked to speak with someone from the head office multiple times, only to be met with refusals. It pains me to say this, but I strongly advise against purchasing from crocs.nl. The level of customer service I experienced suggests either corruption or severe educational deficiencies within the company. It's truly a disgraceful situation, and I wouldn't wish this kind of experience on anyone.

Unbelievably dangerous

My evaluation for crocs.nl Unbelievably dangerous . Bought a reduction voucher however it didn’t work despatched one other Ot didn’t work , third time labored however after putting tried to cancel or change ! Went to speak service particular person can’t learn and replies with incoherent ramblings ! Referred to as given three completely different solutions . Mailed and once more given completely different solutions. Why do employees not Learn. Requested for head workplace reply about 10 time now - denied cancel or refund .or any coherent assist Don’t purchase from them theyre both corrupt or have sever academic difficulties. Disgraceful firm

Returning anything is impossible.

I recently had a disappointing experience with Crocs.nl, and I felt compelled to share my story. I encountered issues trying to return an item, despite numerous attempts and reaching out to their customer service. The return button on the website was unresponsive, and even after contacting customer support, I faced further frustration. I received an email response that only directed me back to the malfunctioning return button on the website. With time ticking away, I was worried about losing my window for returns and potentially losing my money in the process. It's worth noting that returning items to Crocs.nl isn't free, but in my case, the inability to even initiate a return meant I couldn't proceed with the payment for the return either. This entire experience has left me deeply disappointed, and I urge others to reconsider making purchases through Crocs.nl. I've been left with regret, and I wouldn't want anyone else to go through the same trouble that I did. Save yourself the hassle and seek out a more reliable option.