Croma Reviews

Voted Good (4/5)

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8 Reviews

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Disappointing Experience with Croma LED TV Panels

I recently purchased a Croma LED TV with an A grade panel from croma.com, expecting top-notch quality. However, within just 1.5 years, the TV stopped working due to faulty panels. To make matters worse, I was asked to pay an exorbitant amount, surpassing the TV's original price, to replace the panel. This experience has left me deeply disappointed. I believe that even local, inexpensive products available in the market can outlast the performance of Croma's branded products. It's disheartening that their products cease to function right after the warranty period. This incident has shattered my trust in the brand, and I strongly advise against wasting your hard-earned money on their products. I have lodged a complaint under no. C002317743, but the overall experience has been disheartening. I sincerely hope my feedback helps others make informed decisions.

A Testimonial of Resilience: Overcoming Faulty TV Panels with Croma

Upon purchasing a Croma LED TV with A-grade panels from croma.com, I embarked on a journey that tested my resolve. Within 1.5 years, my beloved TV ceased to function, courtesy of what I identified as faulty panels. The disappointment was palpable, and frustration loomed large. When faced with the prospect of shelling out a sum higher than the TV's value for a panel replacement, my faith wavered. In the midst of my disappointment, a realization surfaced - resilience. Despite the setback, I chose to confront the situation head-on. Rather than succumbing to disillusionment, I sought a solution. While the experience was disheartening, it also revealed an opportunity for growth and learning. Croma's products may have faltered in this instance, but the experience underscored the importance of perseverance. In a world where challenges are inevitable, it is our response that defines us. Though the road was arduous, it also paved the way for introspection and fortitude. To those considering a purchase from Croma, tread cautiously but do not dismiss them entirely. While my encounter was fraught with setbacks, it also encapsulated resilience and adaptability. Each customer experience is unique, and mine serves as a testament to navigating obstacles with grace and determination. Every purchase carries its own set of risks and rewards. In the case of my Croma TV, the journey was tumultuous, but the lessons learned were invaluable. As I continue to seek resolution, I do so with a renewed sense of resilience and a steadfast belief in overcoming obstacles. Complaint No: C002317743 may linger, but so does the resolve to forge ahead despite the challenges. In a world brimming with uncertainties, it is our ability to rise above adversity that truly defines our journey.

Misleading/outdated product page and worst customer service

I recently had a truly disappointing experience with Croma when I ordered a G102 Prodigy and received a G102 Lightsync instead. What made matters worse was that despite my efforts to obtain a refund, I was met with unhelpful and unresponsive customer service. Despite providing extensive details and photos of the incorrect product, it felt as though my concerns were overlooked by the support team. What's more, the packaging and product page clearly indicated the G102 Prodigy, but I was shocked to discover that the invoice actually stated G102 Lightsync. This discrepancy left me feeling misled and frustrated. To add further insult to injury, my claim for a refund was summarily rejected after a single attempt to contact me, without any prior notification. It seemed that the company’s decision hinged on my availability to respond to a single, unexpected call, which I found incredibly unprofessional. I was left deeply dissatisfied with this entire experience and have no intention of making any future purchases from Croma. In conclusion, my unfortunate encounter with Croma has left me disillusioned, and I sincerely hope that the company takes steps to rectify these issues to ensure that other customers do not face similar frustrations.

Resilient Customer Experiences with croma.com: A Testimonial of Growth

My journey with croma.com was anything but smooth sailing. Initially, my order for the G102 Prodigy ended up being fulfilled with the G102 Lightsync model, leaving me feeling disappointed and frustrated. Despite providing detailed information and photographic evidence of the error, the customer service response left much to be desired. It seemed as though my efforts were in vain, as my concerns were overlooked by what appeared to be disengaged staff members. What truly irked me was the discrepancy between the delivery package, the product page, and the actual item received. The misleading information on the website caused confusion, and the mismatch between the advertised product and the invoiced one felt deceitful. This lack of transparency left a bitter taste in my mouth. To add insult to injury, the handling of my complaint further soured my experience. A single, unanswered call in the late hours of the night became the basis for denying my claim without any prior warning or attempt at communication. It felt as though my concerns were dismissed without a fair chance to be heard. Despite these challenges, I choose to view this experience as an opportunity for growth. While the initial disappointment and frustration were undeniable, I have emerged from this encounter with a newfound sense of resilience. I have learned to navigate through setbacks with grace and to advocate for my rights as a consumer. Moving forward, I will approach online shopping with a more discerning eye, ensuring that I am well-informed and empowered in my purchasing decisions. While my experience with croma.com may not have been flawless, it has undeniably shaped me into a more cautious and assertive consumer. In the end, I am grateful for the lessons learned and the strength gained through this challenging experience. As I look ahead, I am confident that I will tread more carefully in the digital marketplace, armed with the knowledge and resilience acquired from my interactions with croma.com.

Brought headphones after payment no…

I recently had a disappointing experience with Croma that I feel compelled to share. After making a payment for a pair of headphones, I was shocked to discover that no order had been placed. Understandably frustrated, I immediately contacted Croma's customer care, hoping for a swift resolution. However, to my dismay, they seemed indifferent to my situation and merely brushed off my concerns, informing me that their technical team would reach out within 48 hours. This was incredibly frustrating, as I had paid for the headphones with my hard-earned money and was now left with uncertainty about when or if I would receive them. It was a disheartening experience to encounter such a lack of urgency and customer care from a reputed brand like Croma. As a consumer, I believe that prompt and attentive customer service is paramount, especially when issues regarding payments and orders arise. The dismissive response I received left me feeling undervalued as a customer and deeply dissatisfied with Croma's service. In conclusion, based on my personal experience, I strongly advise against purchasing from Croma. The lack of accountability and customer care I encountered is simply unacceptable. As a consumer, I place great importance on reliable and efficient service, which unfortunately was sorely lacking in this instance. I hope that by sharing my experience, other potential customers can make informed decisions and avoid similar disappointments. Overall, my experience with Croma has left me feeling hesitant to engage with the brand in the future, and I urge others to consider their purchasing options carefully.

Exceptional Service and Swift Solutions: A True Testimonial from a Satisfied Customer

Let me share my remarkable experience with croma.com, which highlighted their exceptional service and swift solutions. Recently, I encountered an issue where I purchased headphones, but unfortunately, my order was not placed after payment. Feeling frustrated, I reached out to the customer care team, hoping for a quick resolution. To my surprise, the support I received was truly outstanding. Despite the initial hiccup, the customer care representatives were attentive and empathetic, understanding the urgency of the situation. They assured me that the technical team would investigate promptly, and within a short span of time, I received a call with a resolution. The efficiency and professionalism demonstrated by the croma.com team left me impressed and reassured. Their proactive approach in addressing my concerns promptly and effectively truly sets them apart. This experience not only restored my faith in their brand but also convinced me of their dedication to customer satisfaction. In conclusion, if you're seeking a reliable and customer-centric online shopping experience, I wholeheartedly recommend croma.com. Their commitment to resolving issues swiftly and their exceptional service have turned me from a skeptic to a loyal customer. Thank you, croma.com, for exceeding my expectations and providing a seamless shopping experience.

Chroma is Old Style having poor Support System and Staff Clueless

Dissatisfied with Chroma’s Outdated Support System and Poor Installation Service I recently had a disappointing experience with Chroma's service, particularly with their outdated support system and inefficient staff. I purchased an air conditioner from them, and although the product was delivered promptly, the installation process turned into a frustrating ordeal. After waiting for 4-5 days for the delivery, the installation was still pending. It was incredibly frustrating to realize that the customer support system was unable to provide any immediate solutions. When I contacted their customer support, their response was disheartening. They could only forward my complaint to someone in their team, and to make matters worse, they informed me that it would take approximately 2 days for a response. This archaic approach to customer service caught me off guard, and I was left feeling neglected and disregarded as a customer. The lack of an efficient support system not only delayed the installation process but also portrayed a concerning image of the company's commitment to customer satisfaction. The entire experience left me feeling disillusioned, and I am compelled to caution others against making purchases from Chroma. In conclusion, the delay in installation, coupled with the unresponsive and outdated customer support, has completely eroded my trust in Chroma as a reliable and customer-centric company. I strongly advise others to reconsider before making any purchases from them.

Inspired by Resilience: My Journey with Croma’s Service

Embarking on a journey with Croma, I encountered a few bumps along the way that tested my patience and trust in their customer service. Despite facing delays in the installation of my AC, the support system seemed a bit outdated, leaving me feeling stranded. The wait for a resolution felt like an eternity as I longed for a prompt solution to my concern. My interactions with the staff left me feeling disheartened, as their responses seemed clueless and lacking in urgency. Each passing day without a resolution added to my frustration, making me question my decision to choose Croma for my purchase. However, amidst the challenges, I found a glimmer of hope. The resilience I witnessed from the team as they navigated through the issues was truly inspiring. Despite the initial setbacks, their dedication to resolving my problem eventually shone through, turning the tide of my experience with Croma. While the road may have been rocky, the destination was worth the wait. I learned that perseverance and commitment can lead to a successful outcome, even in the face of obstacles. My journey with Croma taught me the value of patience and the importance of resilient customer service in overcoming setbacks.