Croma Reviews

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8 Reviews

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H hkumar
53 days ago

Disappointing Experience with Croma LED TV Panels

I recently purchased a Croma LED TV with an A grade panel from croma.com, expecting top-notch quality. However, within just 1.5 years, the TV stopped working due to faulty panels. To make matters worse, I was asked to pay an exorbitant amount, surpassing the TV's original price, to replace the panel. This experience has left me deeply disappointed. I believe that even local, inexpensive products available in the market can outlast the performance of Croma's branded products. It's disheartening that their products cease to function right after the warranty period. This incident has shattered my trust in the brand, and I strongly advise against wasting your hard-earned money on their products. I have lodged a complaint under no. C002317743, but the overall experience has been disheartening. I sincerely hope my feedback helps others make informed decisions.
H hkumar
53 days ago

Faulty tv panels

My review for croma.com I bought Croma LED tv of A grade panel last year and it's Stop working within 1.5 years only due to their faulty panels, Now they are asking to pay more than the tv amount to replace panel, worst products, local cheap products available in market can also work for 5 years atleast but their branded products Stop working as soon as warranty finished , Don't buy else they will ruin your trust so don't waste your money complaint no. C002317743
K Karan
107 days ago

Misleading/outdated product page and worst customer service

I recently had a truly disappointing experience with Croma when I ordered a G102 Prodigy and received a G102 Lightsync instead. What made matters worse was that despite my efforts to obtain a refund, I was met with unhelpful and unresponsive customer service. Despite providing extensive details and photos of the incorrect product, it felt as though my concerns were overlooked by the support team. What's more, the packaging and product page clearly indicated the G102 Prodigy, but I was shocked to discover that the invoice actually stated G102 Lightsync. This discrepancy left me feeling misled and frustrated. To add further insult to injury, my claim for a refund was summarily rejected after a single attempt to contact me, without any prior notification. It seemed that the company’s decision hinged on my availability to respond to a single, unexpected call, which I found incredibly unprofessional. I was left deeply dissatisfied with this entire experience and have no intention of making any future purchases from Croma. In conclusion, my unfortunate encounter with Croma has left me disillusioned, and I sincerely hope that the company takes steps to rectify these issues to ensure that other customers do not face similar frustrations.
K Karan
107 days ago

Misleading/outdated product page and worst customer service

My review for croma.com Ordered G102 Prodigy but received G102 Lightsync, I'm forced to compromise because they wouldn't refund. I've given every bit of info and picture with what is wrong but I bet their lazy or underqualified employees didn't even try to read my e-mails. Also, the delivery package/product page clearly states G102 prodigy and pictures are also of g102 prodigy, but the invoice I have received is of G102 Lightsync which is very scummy. The worst part is that they rejected my claim immediately after calling because I didn't pick up an unknown number late at night, they didn't give a head-up or nothing and just gave ONE call JUST ONE then immediately rejected my claim. Shame on croma, never gonna order anything from this joke of a website.
A Abhishek Sharma
196 days ago

Brought headphones after payment no…

I recently had a disappointing experience with Croma that I feel compelled to share. After making a payment for a pair of headphones, I was shocked to discover that no order had been placed. Understandably frustrated, I immediately contacted Croma's customer care, hoping for a swift resolution. However, to my dismay, they seemed indifferent to my situation and merely brushed off my concerns, informing me that their technical team would reach out within 48 hours. This was incredibly frustrating, as I had paid for the headphones with my hard-earned money and was now left with uncertainty about when or if I would receive them. It was a disheartening experience to encounter such a lack of urgency and customer care from a reputed brand like Croma. As a consumer, I believe that prompt and attentive customer service is paramount, especially when issues regarding payments and orders arise. The dismissive response I received left me feeling undervalued as a customer and deeply dissatisfied with Croma's service. In conclusion, based on my personal experience, I strongly advise against purchasing from Croma. The lack of accountability and customer care I encountered is simply unacceptable. As a consumer, I place great importance on reliable and efficient service, which unfortunately was sorely lacking in this instance. I hope that by sharing my experience, other potential customers can make informed decisions and avoid similar disappointments. Overall, my experience with Croma has left me feeling hesitant to engage with the brand in the future, and I urge others to consider their purchasing options carefully.
A Abhishek Sharma
196 days ago

Brought headphones after payment no…

My review for croma.com Brought headphones after payment no order is placed. When i called the croma customer care about this, they didnt even try to resolve it. just ignored the issue and said technical team will call in 48 hours. Bhai if you pay using your hard earn money dont get anything in return can you wait 48 hours. NEVER BUY FROM CROMA
M Mithilesh
677 days ago

Chroma is Old Style having poor Support System and Staff Clueless

Dissatisfied with Chroma’s Outdated Support System and Poor Installation Service I recently had a disappointing experience with Chroma's service, particularly with their outdated support system and inefficient staff. I purchased an air conditioner from them, and although the product was delivered promptly, the installation process turned into a frustrating ordeal. After waiting for 4-5 days for the delivery, the installation was still pending. It was incredibly frustrating to realize that the customer support system was unable to provide any immediate solutions. When I contacted their customer support, their response was disheartening. They could only forward my complaint to someone in their team, and to make matters worse, they informed me that it would take approximately 2 days for a response. This archaic approach to customer service caught me off guard, and I was left feeling neglected and disregarded as a customer. The lack of an efficient support system not only delayed the installation process but also portrayed a concerning image of the company's commitment to customer satisfaction. The entire experience left me feeling disillusioned, and I am compelled to caution others against making purchases from Chroma. In conclusion, the delay in installation, coupled with the unresponsive and outdated customer support, has completely eroded my trust in Chroma as a reliable and customer-centric company. I strongly advise others to reconsider before making any purchases from them.
M Mithilesh
677 days ago

Chroma is Old Style having poor Support System and Staff Clueless

My review for croma.com It's 4-5 days for AC is delivered to us but the installation is still pending. When we call customer support they said they can only forward my complaint to someone in his team. In the Email, they said he will take 2 days to get back to you. Didn't knew they are so old style. Never buy anything from them.

Introduction

Croma.com is an Indian online store that offers a wide range of electronics and appliances products, including mobile phones, laptops, TVs, home appliances, gadgets, and more. The website is run by Infiniti Retail Limited, which is one of the leading consumer electronics retailers in India.

Pros and Cons

Pros: - Wide range of products available - Competitive pricing - Good website usability - Loyalty program and discounts available - Free shipping on most products Cons: - Limited payment options - Limited community involvement - Mixed customer service reviews

User Experience

The website offers an easy to navigate layout, with a search bar available to find specific products. Product pages are well organized, displaying key information such as price, features, and reviews. Customers are encouraged to leave feedback on their purchased products, helping others make informed decisions. The website is also mobile-friendly, making it easy to shop on the go.

Pricing and Value for Money

Croma.com offers competitive pricing on their products, with regular discounts and promotions available to customers. The loyalty program offers customers additional savings and exclusive deals, making it a worthwhile investment for frequent shoppers.

Alternatives

Other popular alternative online retailers in India include Amazon.in, Flipkart.com, and Snapdeal.com. Each offers a wide range of products at competitive prices, with similar loyalty programs available.

Customer Service

Croma.com offers customer support via phone and email, with a dedicated FAQ section on their website. Reviews on customer service are mixed, with some customers experiencing long wait times and difficulty resolving issues.

Product Quality and Selection

The website offers a wide range of products from well-known brands, with detailed product information and reviews available to help make informed purchasing decisions. The product selection includes the latest technology trends and innovations, ensuring customers have access to the latest products.

Website Usability

The website is easy to navigate, with a search bar and filters available to narrow down product options. The website loads quickly and is mobile-friendly, making shopping on the go a breeze.

Returns and Exchanges

Returns and exchanges are available within 15 days of purchase, with a valid reason and original packaging required. Customers are responsible for return shipping costs, with refunds processed back to the original payment method.

Promotions and Discounts

Croma.com regularly offers promotions and discounts, with exclusive deals available for loyalty program members. The website also offers flash sales and clearance events, ensuring customers are getting the best value for their money.

Reputation

Croma.com is a reputable online retailer, backed by Infiniti Retail Limited?s established reputation in the electronics and appliances industry in India. The website has a solid reputation for offering competitive pricing, product selection, and customer service.

Payment Options

Croma.com offers limited payment options, including credit/debit cards, net banking, and Sodexo coupons. The website does not currently accept e-wallets or cash on delivery.

Loyalty Programs

The loyalty program offers customers exclusive discounts, special deals, and personalized recommendations based on their shopping history. Customers earn points for each purchase, with rewards and benefits increasing as they move up the program tiers.

Customer Reviews

Customer reviews are an important part of the website, offering valuable insights into the product quality and customer experiences. The website features a section dedicated to customer reviews, allowing users to see the most popular and recent reviews.

Community Involvement

Croma.com does not have a strong community involvement presence, with limited social media and blog activity. The website does, however, offer a weekly newsletter to keep customers updated on the latest product releases and promotions.

Shipping and Costs

Croma.com offers free shipping on most products, with no minimum order requirement. The website also offers expedited shipping options for an additional fee. Shipping times vary based on the product and delivery location.