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H
hkumar
Disappointing Experience with Croma LED TV Panels
I recently purchased a Croma LED TV with an A grade panel from croma.com, expecting top-notch quality. However, within just 1.5 years, the TV stopped working due to faulty panels. To make matters worse, I was asked to pay an exorbitant amount, surpassing the TV's original price, to replace the panel. This experience has left me deeply disappointed. I believe that even local, inexpensive products available in the market can outlast the performance of Croma's branded products. It's disheartening that their products cease to function right after the warranty period. This incident has shattered my trust in the brand, and I strongly advise against wasting your hard-earned money on their products. I have lodged a complaint under no. C002317743, but the overall experience has been disheartening. I sincerely hope my feedback helps others make informed decisions. H
hkumar
Faulty tv panels
My review for croma.com I bought Croma LED tv of A grade panel last year and it's Stop working within 1.5 years only due to their faulty panels, Now they are asking to pay more than the tv amount to replace panel, worst products, local cheap products available in market can also work for 5 years atleast but their branded products Stop working as soon as warranty finished , Don't buy else they will ruin your trust so don't waste your money complaint no. C002317743 K
Karan
Misleading/outdated product page and worst customer service
I recently had a truly disappointing experience with Croma when I ordered a G102 Prodigy and received a G102 Lightsync instead. What made matters worse was that despite my efforts to obtain a refund, I was met with unhelpful and unresponsive customer service. Despite providing extensive details and photos of the incorrect product, it felt as though my concerns were overlooked by the support team. What's more, the packaging and product page clearly indicated the G102 Prodigy, but I was shocked to discover that the invoice actually stated G102 Lightsync. This discrepancy left me feeling misled and frustrated. To add further insult to injury, my claim for a refund was summarily rejected after a single attempt to contact me, without any prior notification. It seemed that the company’s decision hinged on my availability to respond to a single, unexpected call, which I found incredibly unprofessional. I was left deeply dissatisfied with this entire experience and have no intention of making any future purchases from Croma. In conclusion, my unfortunate encounter with Croma has left me disillusioned, and I sincerely hope that the company takes steps to rectify these issues to ensure that other customers do not face similar frustrations. K
Karan
Misleading/outdated product page and worst customer service
My review for croma.com Ordered G102 Prodigy but received G102 Lightsync, I'm forced to compromise because they wouldn't refund. I've given every bit of info and picture with what is wrong but I bet their lazy or underqualified employees didn't even try to read my e-mails. Also, the delivery package/product page clearly states G102 prodigy and pictures are also of g102 prodigy, but the invoice I have received is of G102 Lightsync which is very scummy. The worst part is that they rejected my claim immediately after calling because I didn't pick up an unknown number late at night, they didn't give a head-up or nothing and just gave ONE call JUST ONE then immediately rejected my claim. Shame on croma, never gonna order anything from this joke of a website. A
Abhishek Sharma
Brought headphones after payment no…
I recently had a disappointing experience with Croma that I feel compelled to share. After making a payment for a pair of headphones, I was shocked to discover that no order had been placed. Understandably frustrated, I immediately contacted Croma's customer care, hoping for a swift resolution. However, to my dismay, they seemed indifferent to my situation and merely brushed off my concerns, informing me that their technical team would reach out within 48 hours. This was incredibly frustrating, as I had paid for the headphones with my hard-earned money and was now left with uncertainty about when or if I would receive them. It was a disheartening experience to encounter such a lack of urgency and customer care from a reputed brand like Croma. As a consumer, I believe that prompt and attentive customer service is paramount, especially when issues regarding payments and orders arise. The dismissive response I received left me feeling undervalued as a customer and deeply dissatisfied with Croma's service. In conclusion, based on my personal experience, I strongly advise against purchasing from Croma. The lack of accountability and customer care I encountered is simply unacceptable. As a consumer, I place great importance on reliable and efficient service, which unfortunately was sorely lacking in this instance. I hope that by sharing my experience, other potential customers can make informed decisions and avoid similar disappointments. Overall, my experience with Croma has left me feeling hesitant to engage with the brand in the future, and I urge others to consider their purchasing options carefully. A
Abhishek Sharma
Brought headphones after payment no…
My review for croma.com Brought headphones after payment no order is placed. When i called the croma customer care about this, they didnt even try to resolve it. just ignored the issue and said technical team will call in 48 hours. Bhai if you pay using your hard earn money dont get anything in return can you wait 48 hours. NEVER BUY FROM CROMA M
Mithilesh
Chroma is Old Style having poor Support System and Staff Clueless
Dissatisfied with Chroma’s Outdated Support System and Poor Installation Service I recently had a disappointing experience with Chroma's service, particularly with their outdated support system and inefficient staff. I purchased an air conditioner from them, and although the product was delivered promptly, the installation process turned into a frustrating ordeal. After waiting for 4-5 days for the delivery, the installation was still pending. It was incredibly frustrating to realize that the customer support system was unable to provide any immediate solutions. When I contacted their customer support, their response was disheartening. They could only forward my complaint to someone in their team, and to make matters worse, they informed me that it would take approximately 2 days for a response. This archaic approach to customer service caught me off guard, and I was left feeling neglected and disregarded as a customer. The lack of an efficient support system not only delayed the installation process but also portrayed a concerning image of the company's commitment to customer satisfaction. The entire experience left me feeling disillusioned, and I am compelled to caution others against making purchases from Chroma. In conclusion, the delay in installation, coupled with the unresponsive and outdated customer support, has completely eroded my trust in Chroma as a reliable and customer-centric company. I strongly advise others to reconsider before making any purchases from them. M
Mithilesh
Chroma is Old Style having poor Support System and Staff Clueless
My review for croma.com It's 4-5 days for AC is delivered to us but the installation is still pending. When we call customer support they said they can only forward my complaint to someone in his team. In the Email, they said he will take 2 days to get back to you. Didn't knew they are so old style. Never buy anything from them.
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