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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 27 Aug 2019

Last updated by on 31 Jan 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Oct 2022 5 4 5 1 4.5 4.3
Nov 2022 5 3.3 5 1 3.7 2.4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.7 5 1 2.7 1.7
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Detailed Croma Review by

What is Croma?

Croma is an online retailer of electronics and appliances in India. The company was founded in 2006 by Infiniti Retail, a subsidiary of Tata Group. It is headquartered in Mumbai, India. Croma is an online electronics store that offers a wide range of products, from laptops and tablets to phones and cameras. They also sell home appliances, kitchen appliances, and gaming consoles.

Croma Standout Features

Croma is an online electronics retailer that offers a wide range of products, including smartphones, laptops, TVs, and home appliances. The website has a user-friendly interface and provides helpful product information to assist customers in making informed purchase decisions.
  1. One of the standout features of Croma is its comprehensive product descriptions. Croma provides detailed information on features, specifications, pricing, and customer reviews for each product. This allows customers to make an informed decision before making a purchase.
  2. Another standout feature of Croma is the convenient payment options. The website offers multiple payment methods, including credit card, debit card, net banking, and cash on delivery. Customers can also choose to pay using their Croma Reward Points. This makes it easy for customers to pay for their purchases without hassle.
  3. The website also offers free shipping on all orders. Delivery is typically done within 3-5 working days. In addition, Croma also has a 7-day return policy for most products (excluding digital goods). This allows customers to return products if unsatisfied with their purchase. Overall, the convenient payment options and return policy make Croma an ideal online electronics retailer for customers in India.

Croma Pros and Cons

                        PROS                           CONS
  The product selection is impressive   Returns can be a bit complicated, and the return policy varies depending on the product category
  Prices are competitive   Additionally, customer service can be slow to respond to inquiries at times.
  There are often sales and discounts available   The website can be slow at times due to peak traffic.

Why Should you Use Croma?

  1. If you're looking for a one-stop shop for all your electronics needs, Croma is the website for you. Croma retails everything from laptops and tablets to mobile phones and cameras and everything in between. They also sell gaming consoles, home theater systems, and more.
  2. Its dedication to customer satisfaction sets Croma apart from other electronics retailers. They offer free shipping on all orders over Rs. 5,000, and they have a 7-day return policy. If unsatisfied with your purchase, you can return it for a full refund within 7 days of receipt.
  3. Croma also has a price match guarantee - if you find a lower price for the same product elsewhere, they will match it. This ensures you're always getting the best deal possible on the products you want.
  4. In addition to their commitment to customer satisfaction, Croma has a loyalty program called "The Croma Advantage." This program offers exclusive benefits like extended warranty periods and discounts on future purchases. Signing up for The Croma Advantage is free and easy to do online or in-store.
  5. Whether you're looking for the latest gadgets or everyday essentials, Croma is the place to shop. Their dedication to customer satisfaction and low prices make it easy to find what you need and get it at a great price.

Croma Website Performance

In recent years, Croma has made several changes to its website design and functionality to improve the user experience. These changes have been largely successful, resulting in a more user-friendly website that is easier to navigate and search for products. One area where Croma could still improve is its website performance. The site can be slow to load, especially during peak traffic, resulting in frustration for users trying to shop online. Additionally, some pages on the site are not optimized for mobile devices, making it difficult to view products or complete purchases on a smartphone or tablet. Croma is an excellent online shopping option for Indian consumers looking for a wide range of electronics products. The site offers competitive prices and a convenient delivery option, making it a convenient option for busy shoppers. However, the site's performance could be improved, particularly during busy periods when traffic is high.

Croma Ease of Use

Croma is a user-friendly website that offers a wide range of products and services. The website is easy to navigate and provides a wealth of information on each product. The editorial team has thoroughly reviewed the website and found it user-friendly and informative. We believe that Croma offers an excellent online shopping experience and would recommend it to our readers.

Croma Reliability

Croma is an online electronics store that offers a wide range of products, from cell phones to laptops. The company has a good reputation for offering quality products at competitive prices. In terms of reliability, Croma scores well. The company offers a 30-day money-back guarantee on all products, so you can return an item if you're unhappy. Additionally, Croma provides free shipping on all orders over Rs. 5,000 and offers a 1-year warranty on most products. So overall, Croma is a reliable online store that offers good value for money. If you're looking for electronics, this website is worth checking out.

Croma Pricing

Croma is one of the leading online retailers in India for electronics and appliances. They offer a wide range of products from top brands at competitive prices. However, their pricing is not always transparent, and there have been some complaints about hidden costs. We decided to look closely at Croma's pricing to see if they are as good as they claim to be. We compared the prices of similar products on different sites and found that Croma is generally cheaper than most other retailers. However, there are some instances where their pricing is not so great. For example, we found that the Sony 32-inch LED TV was priced at Rs. 39,999 on Croma while it was available for Rs. 37,999 on Amazon India and Flipkart. Similarly, the LG 22-inch LED TV was priced at Rs. 19,990 on Croma, while it was available for Rs 18,490 on Flipkart and Snapdeal. Overall, we think that Croma's pricing is quite reasonable, but there are a few things that they could improve on. They should be more upfront about hidden costs such as delivery charges or installation fees. Additionally, they could price-match their competitors more often to ensure they always offer their customers the best deals.

Croma's Outstanding Customer Service

Croma is an online electronics retailer that offers a wide range of products, from TVs and laptops to phones and home appliances. The company strongly focuses on customer service, and its website includes a comprehensive FAQ section and lives chat support. We contacted Croma's customer service team to ask a few questions about the returns policy and were impressed with the speed and quality of the response. The agent we spoke to was amiable and helpful, and they could answer our queries quickly and efficiently. Overall, we were delighted with Croma's customer service and would recommend them to anyone looking for electronics products.

Croma Return Policy

If you are not satisfied with a product purchased from Croma, they will be happy to accept your return within 7-10 days of the delivery date. Please note that the following conditions must be met for us to process your return:
  1. The product must be in its original condition, unused, and unassembled.
  2. The product must be returned in its original packaging, and all accessories, user manuals, warranty cards, etc.
  3. You must have a valid proof of purchase (order number, invoice, etc.)

Croma Alternatives

If you're looking for an alternative to Croma, a few other online retailers offer similar products and services. Some of these include:
  1. Amazon: One of the world's largest online retailers, Amazon offers various electronics, books, music, movies, and more.
  2. eBay: An online auction site where you can find great deals on new and used items.
  3. Newegg: A popular website for buying computers and other electronics.
  4. Fry's Electronics: A large chain of electronics stores in the United States.

Recent News

Croma Cyber Monday 2022 sale: Top deals on AirPods Pro, Galaxy S20 FE 5G

The year is 2022, and it’s time for Croma’s annual Cyber Monday sale. This year, we’re offering incredible deals on top products like the AirPods Pro and the Galaxy S20 FE 5G. So whether you’re looking for a new set of headphones or a new phone, we’ve covered you. Check out our top deals below and get your holiday shopping done early this year!

Top deals on AirPods Pro and Samsung Galaxy FE 5G

If you're in the market for a new pair of wireless earbuds, now is the time to snag a great deal on Apple's AirPods Pro. Croma is offering a flat Rs. 5,000 discount on the AirPods Pro, bringing the price down to just Rs. 14,990. This is one of the best deals we've seen on the AirPods Pro, and it's likely to sell out quickly. If you're not an Apple fan, Croma offers discounts on Samsung's Galaxy Buds Live and Galaxy Buds+. The Galaxy Buds Live is available for Rs. 9,990 (Rs. 4,000 off), while the Galaxy Buds+ sells for Rs. 7,990 (Rs. 2,000 off). Croma's Cyber Monday sale will also see discounts on several Samsung smartphones, including the Galaxy S20 FE 5G. The phone is being offered at a flat Rs. 6,000 discount, bringing the price down to Rs. 39,990. This is one of the best deals we've seen on the Galaxy S20 FE 5G, and it's likely to sell out quickly.

How to get the best deal on Croma Cyber Monday?

Croma is one of the best places to shop for significant discounts on gadgets and electronics during Cyber Monday. Here are some tips to help you get the best deals at Croma during their Cyber Monday sale:
  1. Stay tuned to social media for updates: Make sure you're following Croma on social media, as they often announce exclusive deals and discounts for their followers.
  2. Check out the "Deals of the Day" page: This page on Croma's website features some of the best deals available each day, so it's worth checking out during Cyber Monday.
  3. Use coupon codes: Take advantage of any applicable codes when shopping at Croma during Cyber Monday, as this can help you save even more money.
  4. Shop early for the best selection: The earlier you start shopping during Cyber Monday, the better chance you have of getting your hands on the best deals and most popular items. So don't wait too long to start your shopping!
  5. Check out the Croma Cyber Monday FAQ page: This page on Croma's website answers some common questions about their Cyber Monday sale, so it's worth looking at before you start shopping.
If you're looking for fantastic deals on top-of-the-line tech products, you'll want to check out Croma's Cyber Monday sale. Some highlights include massive discounts on AirPods Pro and the Galaxy S20 FE 5G. So if you've been eyeing either of these products, now is the time to snag them at a great price. Be sure to act fast, though, as these deals won't last long!

My Final Verdict

Croma is one of the leading online retailers in India and offers a wide range of products across categories. The website has a user-friendly interface and is easy to navigate. The product range is vast, and the prices are competitive. The delivery process is efficient, and the customer service is responsive. Overall, Croma is a good option for online shopping in India.