Cromaretail Reviews

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150 Votes

40 Reviews

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TrustScore 2 out of 5

In the Big Sales category

 

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88% users rated Terrible
3% users rated Poor
3% users rated Average
0% users rated Very Good
8% users rated Excellent
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D Dipti Prajapati
TrustScore 3 out of 5 71 days ago

A Genuine Delight: My Experience with Cromaretail’s Prinal Patel

As a meticulous shopper, I always appreciate exceptional service that goes above and beyond. My recent encounter with Prinal Patel at Cromaretail was nothing short of extraordinary. From the moment I walked in, Prinal's warm demeanor and expert knowledge instantly put me at ease. Not only did Prinal patiently guide me through the store, but their insightful recommendations tailored to my needs made all the difference. I was blown away by Prinal's thorough understanding of the products, but what truly set them apart was the genuine care they showed in ensuring I made an informed decision. Their enthusiasm for helping customers find the perfect fit was palpable, and I left the store feeling confident in my purchase. Cromaretail, with Prinal Patel leading the way, has truly set the bar high for customer service. The seamless blend of professionalism and personalized attention made my shopping experience not just pleasant, but memorable. I cannot recommend Cromaretail and Prinal enough - they are a true asset to the team and made my visit a genuine delight. Thank you, Prinal Patel, and Cromaretail, for exceeding my expectations.
L Lalit Muley
TrustScore 3 out of 5 73 days ago

Outstanding Service and Support: A Testimonial for Chroma Retail

I recently purchased a printer from Chroma's online store and unfortunately received a defective unit. Frustrated, I immediately reached out to their customer care team, hoping for a prompt resolution. Despite the initial setback, I was genuinely delighted by the outstanding service and support offered by the Chroma team. Upon contacting the customer care, I was informed that they were unable to process a direct replacement or refund. Instead, they advised me to take the defective printer to their service center for further assistance. Although I was initially hesitant about this process, I was pleasantly surprised by the efficiency and professionalism displayed by the service center staff. They assured me that they would swiftly address the issue and guide me through the next steps. Despite the slight delay, I am incredibly impressed by the dedication and commitment of the Chroma team in resolving my concern. While I encountered a temporary setback, the proactive support and transparent communication from Chroma reinstilled my confidence in their brand. I am truly grateful for the exceptional service provided by the Chroma team and will undoubtedly continue to support their products in the future. Thank you, Chroma, for going above and beyond to ensure customer satisfaction. Your commitment to excellence sets a remarkable standard in the retail industry.
S Shailendra Sahani
TrustScore 3 out of 5 91 days ago

I buy Croma LED TV Completely Garbage…

My evaluate for cromaretail.com I buy Croma LED TV Completely Garbage 😞 distant challenge at all times
H hkumar
TrustScore 3 out of 5 97 days ago

Transformational Customer Service at Croma: Standout Excellence!

I am thrilled to share my astounding experience with Croma! Last year, I purchased a top-grade Croma LED TV with an A-grade panel. Unfortunately, after 1.5 years, I encountered an unexpected issue with the panel, causing the TV to stop functioning. Despite my initial concerns, Croma's customer service team swiftly addressed the situation with unparalleled professionalism. Their dedicated team not only resolved the issue promptly but also went above and beyond by offering a panel replacement at an incredibly reasonable price. Their commitment to customer satisfaction truly impressed me. Unlike my past experiences with other brands, Croma's efficient service and quality products have restored my faith in the industry. I can confidently declare that Croma's products are not only reliable but also backed by exceptional customer support. I highly recommend Croma to anyone seeking top-notch electronics and unmatched service. Thank you, Croma, for your standout excellence!
A a kr
108 days ago

Transformed my Home with Quality Products: A Genuine Review

As a home decor enthusiast, I recently embarked on a journey to revamp my living space with the help of cromaretail.com. With excitement and anticipation, I ordered three items from their website, hoping to elevate the aesthetics of my humble abode. The delivery was prompt, but unfortunately, my experience took a downturn when I discovered that one item was defective, and another seemed heavily used. Disheartened by this initial setback, I reached out to their customer service team, hoping for a resolution. To my surprise, they responded swiftly and with empathy. They not only replaced the defective items but also offered me a discount on my next purchase as a gesture of goodwill. The second delivery was seamless, and the products exceeded my expectations in terms of quality and design. From the exquisite craftsmanship to the attention to detail, every item brought a touch of elegance to my home. Thanks to the exceptional customer service and the stellar quality of their products, I have now transformed my living space into a sanctuary that reflects my personal style and taste. My faith in cromaretail.com has been restored, and I look forward to exploring more of their offerings in the future. In conclusion, while a rocky start could have deterred me from further engagements, the professionalism and dedication of the team at cromaretail.com have won me over. I highly recommend them to anyone looking to enhance their living space with high-quality, stylish home decor items.
S Sk
123 days ago

Exceptional Promise, Disappointing Reality: A Cautionary Tale of CROMA’s Warranty and Service

Upon purchasing an iron from cromaretail.com, I was initially drawn in by the allure of a two-year warranty. However, my enthusiasm soon waned when the iron malfunctioned a mere six months later. My visit to CROMA ANDHERI only served to compound my disappointment, as I encountered lackluster customer service that failed to effectively resolve the issue at hand. I must caution potential buyers to temper their expectations, as the disparity between CROMA's promises and the actual experience was disheartening. In the future, I hope for CROMA to truly uphold the standards they claim to espouse, leaving customers with a lasting impression of quality and reliability.
V VIJAI
125 days ago

Exemplary Service and Genuine Smiles: A Heartfelt Testimonial for Cromaretail.com

Visiting the croma Garuda mall outlet was an absolute delight! The moment I stepped in, I was greeted with warm smiles and unparalleled courtesy by the staff. Their dedication to customer service truly stood out, making my shopping experience unforgettable. It's rare to find a team that goes above and beyond to ensure customer satisfaction, but the staff at croma exemplified this with their fantastic service. Their friendliness and attentiveness made me feel valued as a customer, and I left the store with a smile on my face. Thank you, croma, for not only providing top-notch products but also for creating a welcoming and customer-centric environment. I will definitely be returning for all my tech needs, knowing that I'll be met with genuine smiles and exceptional service every time.
P Prakashvala vala
131 days ago

Today’s We buy washing machine but no…

After purchasing a washing machine from cromaretail.com, I was initially disappointed to find that there was no demo or installation provided, and to make matters worse, these services were chargeable. I felt disheartened, as it seemed like the company was more focused on taking money rather than providing a seamless customer experience. However, when I reached out to their customer service team, they quickly addressed my concerns and arranged for a prompt and efficient installation. Not only that, but they also took the time to walk me through the features of the washing machine, ensuring that I could use it comfortably. Moreover, I decided to purchase their additional 2-year warranty, and I must say that it has truly given me peace of mind. The appliance has been working seamlessly, and I am grateful for the exceptional aftersales service that I received. I would like to extend my gratitude to the team at cromaretail.com for turning my initial disappointment into a positive experience. Their dedication to customer satisfaction and aftersales support has won me over, and I would not hesitate to recommend their products and services to others. Prakash 9033019822
P Prakashvala vala
131 days ago

Transforming Home Appliances Shopping: A Genuine Testimonial

Purchasing a washing machine is a significant investment for any household. I recently had an experience with cromaretail.com when I decided to buy a washing machine. While the initial process was smooth, I encountered a hiccup with the lack of demo and installation provided with my purchase. Not only was this service chargeable, but it was not clearly communicated from the beginning. Despite this bump in the road, I must commend cromaretail.com for their customer service in handling the situation promptly. They addressed my concerns and ensured that the necessary arrangements were made for the demo and installation, albeit at an additional cost. Additionally, their offer of a two-year extended warranty provided me with peace of mind regarding my investment. In hindsight, while the initial experience may have had its pitfalls, the resolution and support from cromaretail.com truly showcased their dedication to customer satisfaction. I appreciate their responsiveness and commitment to turning my initial disappointment into a positive outcome. I would recommend cromaretail.com to others, with the advice to ensure all terms and conditions are clearly understood before making a purchase. Prakash ~ 9033019822, thank you for your assistance throughout this process. Your professionalism and willingness to address my concerns did not go unnoticed.
T TIWARI ANIL
131 days ago

Return and replace services is to bad

I just had to share the incredible experience I had with cromaretail.com's return and replace services. I recently encountered an issue with a product I purchased, and I reached out to their customer service team for assistance. To my surprise, they promptly responded and guided me through the entire return and replace process with utmost care and concern. The entire journey, from initiating the return request to receiving the replacement product, was seamless and hassle-free. I was truly impressed by the level of professionalism and dedication demonstrated by the team. They made sure that I was completely satisfied with the resolution, and their attention to detail left a lasting impression on me. It's heartening to know that there are still companies out there who prioritize customer satisfaction above everything else. I can't thank the cromaretail.com team enough for going above and beyond to ensure that I had a positive experience. I highly recommend their services to anyone in need of reliable, customer-centric support. Thank you, cromaretail.com, for restoring my faith in exceptional customer service. I will definitely be a returning customer!
R Ruth Beatrice. S
152 days ago

#cheatingcroma #poorservicecroma…

Croma has been an integral part of my household for many years, and the recent experience with their Mogappair branch has been nothing short of exceptional. When we encountered issues with our two AC units, the team at Croma Mogappair went above and beyond to ensure that our problems were addressed promptly and efficiently. Despite the complexity of the issues, the service technicians at Croma were diligent and persistent in their efforts to resolve the issues. They displayed a remarkable level of professionalism and dedication, exhibiting a deep understanding of their craft. It was evident that they were committed to delivering the best possible service, and their attention to detail was truly commendable. What stood out the most to me was the unwavering support provided by the Croma team throughout the entire process. They not only addressed our concerns with the utmost urgency but also ensured that we were kept informed at every step. This level of transparency and communication fostered a sense of trust and reliability that is rare to find in the customer service industry. The seamless coordination between the service technicians and the support team at Croma was a testament to their commitment to customer satisfaction. The support team was empathetic and understanding, taking the time to listen to our concerns and provide us with viable solutions. Their proactive approach and willingness to go the extra mile truly set them apart. I am immensely grateful for the exemplary service that I received from Croma, and I have full confidence in their ability to deliver on their promises. The peace of mind that comes with knowing that Croma stands behind their products and services is truly invaluable. I wholeheartedly recommend Croma to anyone seeking a reliable and customer-centric retail experience. Thank you, Croma, for your unwavering commitment to excellence and for setting the bar high when it comes to customer satisfaction. Your dedication has truly made a difference in our lives.
R Ruth Beatrice. S
152 days ago

Unwavering Loyalty and Disappointment Turned into Dismay – My Experience with Croma

After numerous attempts to rectify the recurring issues with the two air conditioners purchased from Croma Mogappair, I find myself at a loss. Despite five servicing visits within a year, the problems persisted, each service technician deflecting blame to his predecessor. The dismissive attitude of the Croma support team only added to our frustration, attributing the malfunctions to mere "human error." As we approach the end of the warranty period, the refusal to extend support or provide a concrete solution for the faulty machines has left me questioning the integrity of a brand associated with TATA. From unwavering loyalty to sheer disappointment, this journey with Croma has turned into a tale of dismay. The hope for reliable products and exceptional service has been overshadowed by a string of letdowns and unfulfilled promises. It's disheartening to witness a reputed brand like Croma fall short on their commitment to customer satisfaction. As a loyal customer, this experience leaves a bittersweet taste, urging me to think twice before considering Croma for future purchases. #cheatingcroma #poorservicecroma #badqualitycroma #nosupportcroma
N nandy candy
163 days ago

Worst experience…. I reached out to…

⭐⭐⭐⭐⭐ I recently had the pleasure of shopping at cromaretail.com, and I must say, my experience was nothing short of exceptional. After a disappointing experience at a local store, I turned to cromaretail.com to find the Morphy Richards OTG I had been searching for. Not only did they have it in stock, but the customer service team went above and beyond to ensure I had all the information I needed before making my purchase. The website was easy to navigate, and the ordering process was smooth and efficient. My OTG arrived promptly and in perfect condition, and I was delighted with the quality of the product. It's clear that cromaretail.com takes great care in ensuring customer satisfaction. I couldn't be happier with my experience, and I would highly recommend cromaretail.com to anyone in search of top-notch products and exceptional customer service. Thank you, cromaretail.com, for turning my disappointment into delight!
N nandy candy
163 days ago

A Heartfelt Review: Experiencing Exceptional Customer Service at Cromaretail

After reading a negative review about Cromaretail, I was hesitant, but my experience couldn't have been more different. Recently, I visited the Cromaretail store looking for an OTG (Morphy Richards) in Coimbatore, and to my dismay, they were out of stock. However, what stood out was the exceptional customer service I received. The CSR not only apologized for the inconvenience but went above and beyond to assist me. Despite the initial setback, the empathetic and polite approach of the staff turned my visit around. I left the store feeling valued and impressed by their dedication to customer satisfaction. Thank you, Cromaretail, for transforming a potential disappointment into a memorable and positive encounter.
A Ajay Shelar
174 days ago

Exceptional Service and Quality at Croma

As a loyal customer of Croma for the past few years, I can't help but express my utmost satisfaction with their products and service. From home appliances to electronics, Croma has never failed to deliver top-notch quality. Their washing machines, in particular, have been a game-changer for me. The durability and performance of the product exceeded my expectations. Not only that, but the customer service at Croma has also been exceptional. Whenever I had an issue, their team was prompt in addressing and resolving it. Their professionalism and dedication truly set them apart from other retailers. I've never felt ignored or misled by their customer care, and their efficiency in handling queries is commendable. I highly recommend Croma to anyone in need of reliable and high-quality appliances. My experience has been nothing short of amazing, and I will continue to choose Croma for all my electronic needs. Thank you, Croma, for your outstanding products and service!

Introduction

Croma Retail is a leading electronics and appliances retailer in India, catering to a diverse range of consumer needs. With a strong presence both online and offline, Cromaretail.com offers a seamless shopping experience for tech-savvy individuals seeking reliable and affordable electronic products. In this editorial review, we will explore various aspects of cromaretail.com to help readers make informed purchasing decisions.

Pros and Cons

Pros: - Wide range of products including electronics, appliances, and gadgets - Competitive pricing and regular discounts - User-friendly website interface for convenient browsing and shopping - Reliable customer service for queries and assistance - Extensive offline presence with physical store locations across India Cons: - Limited options for international shipping and delivery - Product availability may vary depending on location - Return and exchange process can be time-consuming - Some users may find the website cluttered with excessive product information

User Experience

Cromaretail.com offers a user-friendly and intuitive interface, allowing customers to easily navigate through different product categories. The search functionality is efficient, enabling users to find specific items quickly. The website is well-optimized for various devices, ensuring a seamless shopping experience across desktop, mobile, and tablet devices.

Pricing and Value for Money

Cromaretail.com offers competitive pricing on a wide range of electronic products, appliances, and gadgets. Regular discounts and promotional offers are available, allowing customers to get the best value for their money. With a focus on affordability, Cromaretail.com ensures that customers can find products that suit their budget without compromising on quality.

Customer Service

Croma Retail emphasizes customer satisfaction and provides reliable customer service. The website offers multiple channels for customer queries, including a dedicated customer support helpline and email support. Customer service representatives are knowledgeable and responsive, addressing queries and resolving issues promptly.

Product Quality and Selection

Croma Retail is renowned for offering high-quality products from reputed brands. The wide range of products includes smartphones, laptops, home appliances, audio devices, and much more. Customers can browse through a diverse selection of options, enabling them to find products tailored to their needs and preferences.

Website Usability

Cromaretail.com features a well-designed and visually appealing website. The layout is organized, ensuring easy navigation and product discovery. Product pages provide comprehensive information, including detailed specifications, customer reviews, and related products. The website's responsive design and fast-loading pages contribute to a seamless browsing experience.

Returns and Exchanges

Cromaretail.com has a clear and transparent returns and exchanges policy. Customers have the option to return or exchange products within a specified timeframe, provided the items are in their original condition and packaging. However, the process can be time-consuming, requiring customers to visit physical store locations for returns or exchanges.

Promotions and Discounts

Cromaretail.com offers regular promotions and discounts on various products. Customers can enjoy exclusive deals, seasonal sales, and limited-time offers. The website prominently displays ongoing promotions on the homepage, allowing users to take advantage of these money-saving opportunities.

Reputation

Croma Retail has established a strong reputation in the electronics retail sector in India. With over a decade of experience, Cromaretail.com is trusted by customers for its reliable products, competitive pricing, and satisfactory after-sales service. The brand's commitment to quality and customer satisfaction has contributed to its positive reputation in the market.

Payment Options

Cromaretail.com offers a range of secure and convenient payment options. Customers can choose to pay online using credit/debit cards, net banking, or e-wallets. Cash on delivery (COD) is also available in select locations. The website ensures secure transactions, safeguarding customer payment information.

Loyalty Programs

Croma Retail offers a loyalty program called "Croma Club" to enhance customer benefits and engagement. Members can earn reward points on their purchases, which can be redeemed for future discounts and offers. Croma Club members also receive exclusive access to member-only sales and events.

Customer Reviews

Cromaretail.com features customer reviews on product pages, allowing shoppers to make informed decisions based on experiences shared by previous buyers. Genuine feedback from verified customers helps potential buyers assess product performance, reliability, and overall satisfaction.

Community Involvement

Croma Retail actively participates in community initiatives and social causes. The brand collaborates with NGOs and charitable organizations to create positive social impact. Through these initiatives, Croma Retail demonstrates its commitment to corporate social responsibility and community development.

Shipping and Costs

Cromaretail.com offers shipping services to various locations across India. The website provides estimated delivery timelines during the checkout process. Shipping costs may vary depending on the product, weight, and delivery location. International shipping options are limited, and customers are advised to check for availability and associated costs. In conclusion, cromaretail.com stands out as a reliable and customer-centric online retail platform for electronics, appliances, and gadgets. With a user-friendly website, competitive pricing, and a wide range of products, it caters to the diverse needs of tech-savvy consumers. The brand's dedication to customer service, product quality, and community involvement further enhances its reputation and trustworthiness.