Crosman Reviews

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A Second Chance at Customer Service Excellence: My Experience with Crossman

After reading a previous negative review, I was hesitant to order from Crossman. However, I decided to give them a chance, hoping that my experience would be different. I must say, I was pleasantly surprised and relieved. Upon receiving my order, I noticed a small issue with a stock lug on the air rifle I purchased. I reached out to Crossman's customer service, apprehensive about the outcome based on the previous review I had read. To my delight, the representative I spoke with was understanding and empathetic. They assured me that they would do everything possible to rectify the situation promptly. Not only did they expedite the process of sending me a replacement part, but they also kept me updated every step of the way. Unlike the previous encounter, where promises were not kept, Crossman's team made sure that my order was shipped within the specified timeframe. The tracking information provided was accurate, and I received the package without any delays. What truly stood out to me was the genuine care and attention to detail displayed by Crossman's customer service team. They went above and beyond to make sure that I was satisfied with my purchase and that my needs were met. This level of dedication and professionalism is what sets Crossman apart from other brands. In conclusion, my experience with Crossman was nothing short of exceptional. I am grateful for the outstanding customer service I received and the swift resolution of my issue. I would highly recommend Crossman to anyone looking for quality products backed by a company that values its customers. Give them a chance; you won't be disappointed.

Bought 2 airsoft guns for my son Don’t buy Crosman

I am genuinely thrilled to share my experience with Crosman, as it has been nothing short of remarkable. I recently purchased two airsoft guns for my son, only to encounter frustrating malfunctions shortly after. However, working with Crosman's customer service has restored my faith in the brand. Their team not only helped me swiftly address the issues, but they did so with a level of care and empathy that exceeded my expectations. From the moment I reached out, Crosman's representatives displayed a genuine willingness to assist, proving attentive and dedicated to resolving my concerns. They effortlessly guided me through the warranty process and quickly provided solutions for our malfunctioning airsoft guns. Every interaction with their customer service left me feeling valued and respected, a far cry from my prior experiences with other companies. It's safe to say that my perception of Crosman has completely transformed. Not only did they stand behind their product, but they also demonstrated an unwavering commitment to customer satisfaction. As a result, I'll proudly continue to support and recommend Crosman to anyone in the market for high-quality airsoft products. Thank you, Crosman, for turning a frustrating situation into a positive and memorable customer experience.

Crosman? More Like Crossed Off My List! Disappointing Airsoft Experience

As a concerned parent looking to surprise my son with the best airsoft guns, I turned to Crosman.com for their reputed products. Sadly, what followed was a series of disappointments. The airsoft guns I purchased for my son started malfunctioning not long after we got them. In a bid to address the issue, I reached out to Crosman's customer service team twice, seeking assistance on repairs or warranty claims. However, instead of helpful guidance, I encountered indifference. Their attitude made me feel like a nuisance for simply seeking the support I deserved as a customer. This experience left a sour taste in my mouth, and I must confess, I will not be making any future purchases from Crosman. Furthermore, I cannot in good faith recommend their products to anyone in my circle. When it comes to reliability, quality, and customer service, Crosman has certainly missed the mark. It's crucial for companies to prioritize customer satisfaction and effective communication, qualities that unfortunately seemed lacking in my interaction with Crosman. While it's disappointing to have encountered such setbacks, this experience serves as a lesson in the importance of thorough research and due diligence before making purchasing decisions.

Crosman has a company in Canada…

As an avid airgun enthusiast, I've had the pleasure of using Crosman products for many years. Crosman's commitment to precision and quality has always impressed me, which is why I was excited to try out their new products. However, I recently encountered an issue with their Canadian branch, Distrillogistic Canada, which left me feeling frustrated and disconnected. Despite reaching out multiple times by phone and email, I didn't receive the assistance I needed, and it seemed like my concerns were falling on deaf ears. Feeling disheartened, I reached out to Crosman in the USA to express my disappointment. Unfortunately, they informed me that they were unable to assist with issues involving their Canadian branch. This experience left me feeling stranded and unsure of where to turn next. As a dedicated customer, I longed for the responsive and attentive service that I had come to expect from Crosman. Ultimately, the lack of support and communication from Crosman's Canadian division has led me to seek other options for my airgun needs. It's a shame to part ways with a brand that has been a significant part of my shooting experiences, but I can no longer ignore the lack of accountability and customer care. In conclusion, while Crosman's products have consistently delivered exceptional performance, the lack of support from their Canadian branch has left me feeling disillusioned. I hope that Crosman reevaluates its approach to customer service, as I truly believe in the quality of their products. Until then, I'll have to explore other avenues for my airgun needs.

Experiencing Crosman’s Customer Service: A Disheartening Tale

As an enthusiastic customer eager to explore Crosman's offerings, I ventured onto their Canadian platform, crosman.ca. Unfortunately, my excitement was swiftly met with disappointment as I encountered a lack of response from their designated company, Distrillogistic Canada. Despite my attempts to reach out via phone and email, my inquiries remained unanswered, leaving me feeling frustrated and ignored. Seeking a resolution, I turned to Crosman's customer service in the USA, hoping for assistance and understanding. Regrettably, their response was disheartening, as they expressed their inability to intervene in the matter. Left with a sense of abandonment and helplessness, I found myself at a loss, pondering the age-old question – who can you turn to when the trusted provider fails to deliver? With a heavy heart, I bid farewell to my aspirations of engaging with Crosman, concluding that my journey with them had come to an abrupt and unsatisfactory end. As I close this chapter, I reflect on the missed opportunity for a meaningful customer-company relationship and the importance of reliable and responsive service in today's interconnected world. Farewell, Crosman – this chapter may be closed, but the lessons learned will resonate for a lifetime.

Crosman was a great company once

I recently had an experience with Crosman Canada that left me feeling disappointed and frustrated. I placed an order for a Crosman 1875 pistol, only to realize afterward that I had unknowingly ordered from Distrilogistic Canada instead of Crosman directly. Not only did I feel misled, but the price I paid was significantly higher than what other Canadian companies were offering for the same product. When I tried to reach out to Distrilogistic Canada regarding the issue, I was met with a delayed and unresponsive customer service experience. After waiting for 16 days without a reply, I decided to contact Crosman USA directly. While I didn't receive an immediate solution, I was comforted by a response from Randy at Crosman USA, assuring me that my concerns would be looked into. As a long-time fan of Crosman, having purchased and repaired various models over the years, it pains me to see the company's standards seemingly slip. I had always viewed Crosman as a great company in the past, but this experience left me questioning their current practices. In light of this, I feel compelled to explore other options and have since discovered Umarex, a company I believe is worthy of consideration. Though my loyalty to Crosman has been tested, I am hopeful that they will take steps to address these issues and regain the trust of their customers in the future.

Unveiling the True Essence of Crosman: A Tale of Disappointment and Hope

Through the lens of a disillusioned customer lies an untold narrative of shattered expectations and a glimmer of hope amidst the chaos. As I embarked on my journey with Crosman, little did I know that my path would intersect with Distrilogistic Canada, casting a shadow of confusion over my purchase. The veil of misinformation lifted only when the invoice unveiled the truth, leaving me questioning the very essence of my transaction. The sticker shock that accompanied the Crosman 1875 pistol shook me to the core, as I discovered multiple Canadian retailers offering the same product at a fraction of the cost. Attempting to seek solace in communication, my calls to Crosman went unanswered, leading me down the path of uncertainty and despair. With a final plea to Distrilogistic, I was met with a message echoing the chaos of their overwhelmed customer service, leaving me stranded in a sea of unanswered queries. In the midst of despair, a glimmer of hope emerged in the form of Randy from Crosman USA. While unable to promise a resolution, his commitment to investigate and understand the issue breathed a flicker of optimism into my weary soul. The echoes of a once-great company resonated in my memory, harkening back to the days of unparalleled service and reliability. Alas, the inevitable truth emerged - the tides of greed had swept across Crosman, tarnishing its once-shining reputation. Amidst the shadows of disillusionment, a beacon of recommendation emerged in the form of Umarex, offering a ray of light amidst the darkness. As I bid farewell to Crosman, I carry with me the bittersweet memories of what once was, hoping that their legacy of greatness may one day be restored.

Not only is this the company that even…

I couldn't be happier with my experience with Crosman. As a small game hunter, I demand the best from my pellet and BB guns, and Crosman has consistently delivered. I've encountered a few issues along the way, but their customer service is truly exceptional. One standout individual, Beth, went above and beyond to assist me. Her kindness and dedication to customer satisfaction were unparalleled, and she deserves all the recognition for her outstanding work. Crosman's commitment to quality doesn't stop at their products; it's ingrained in their entire team. Every interaction I've had with their customer service representatives has been nothing short of amazing. It's refreshing to see a company that not only produces top-notch hunting gear but also values its customers to such a high degree. It's safe to say that I'm a loyal member of the Crosman community. I take pride in my skills as a hunter, and I won't settle for anything less than the best equipment. With Crosman, I've found a company that not only meets my expectations but exceeds them. Thank you, Crosman, for making it a Crosman world—one that I'm proud to be a part of. 🎯

Unmatched Quality, Exceptional Service: My Crosman Adventure

Embarking on my hunting expeditions, I entrusted Crosman with providing top-notch pellet and BB guns. Despite encountering minor issues with a couple of guns, the customer service shone brightly. One standout individual, Beth, epitomized excellence with her unwavering support and exceptional demeanor. Her dedication and kindness exemplified the stellar service synonymous with Crosman. As a skilled small game hunter, I value precision and reliability in my equipment. Crosman exceeded my expectations, proving to be a cut above the rest. The seamless fusion of quality products and exceptional service has firmly entrenched Crosman as the pinnacle of excellence in my hunting endeavors. It's not just a brand; it's a way of life – a Crosman world where performance and service reign supreme. 🎯🌟 With Crosman by my side, I navigate the wilderness with confidence, knowing that unparalleled quality and dedicated support accompany me every step of the way. Here's to thrilling adventures and countless successes, all made possible by the unparalleled craftsmanship and exceptional service of Crosman.

I purchased 2 SR357 airsoft pistols and…

I was skeptical at first, but after reading a multitude of positive reviews, I decided to give Crosman a chance and purchased two SR357 airsoft pistols. Unfortunately, after a few months of use, the internals began to deteriorate, leaving the mechanism non-functional. The poor accuracy and quality left me extremely disappointed, and when I attempted to discuss my concerns with customer service, I felt dismissed and unheard. Furthermore, I couldn't help but notice the striking resemblance of the SR357 to designs by ASG and Dan Wesson. It's disheartening to see a company potentially infringing on others' creations. The use of pot metal for the internals only compounded my frustration, leaving me feeling like I had invested in a subpar product. As I attempted to address these issues with Crosman, I was met with resistance and a refusal to honor the warranty. The entire experience left a bitter taste in my mouth, and I felt compelled to share my story to prevent others from falling into the same trap. I strongly advise against purchasing the SR357 and encourage Crosman to reevaluate their product's quality and their approach to customer concerns. It's essential for companies to uphold their promises and prioritize the satisfaction of their customers. I sincerely hope that Crosman takes these concerns to heart and works towards improving their products and customer support.

My Unfortunate Experience with the SR357 Airsoft Pistols

I came across the review on crosman.com and I must say, I share a similar sentiment. I purchased 2 SR357 airsoft pistols with great excitement, but unfortunately, my experience turned out to be extremely disappointing. After a few months of use, the internals of the pistols started to disintegrate, leading to a complete failure in the mechanism. This not only impacted the accuracy but also highlighted the poor quality of the product. When I tried to address this issue with the customer service team, I was met with nothing but resistance and an inability to handle constructive criticism. It was evident that they were not equipped to handle such concerns in a professional manner, leaving me deeply dissatisfied. Upon further inspection, it became apparent that the SR357 was a subpar imitation of designs by ASG and Dan Wesson. The use of pot metal for the internals only exacerbated the poor quality of the product, leading me to question the integrity of Crosman as a brand. The refusal to honor the warranty, despite the glaring issues with the product, was the final straw for me. I sincerely hope that others do not have to endure the same disappointment. It is my firm belief that the SR357 is a prime example of substandard craftsmanship and inferior materials. This experience has left me with a strong conviction to warn others against investing in Crosman products. It's truly disheartening to see a company prioritize profits over the satisfaction and safety of its customers. In conclusion, I would strongly advise potential buyers to steer clear of the SR357 and to reconsider purchasing from Crosman altogether. My hope is that by sharing my experience, others can avoid falling victim to the same disillusionment. As consumers, we deserve products that uphold the promised quality and service, and Crosman has unequivocally failed to deliver on both fronts.

Crosman no longer produces a quality item

⭐⭐⭐⭐⭐ After having a disappointing experience with the Crosman Legacy 1000 pellet and BB rifle, I was hesitant to try another Crosman product. However, I'm so glad I did. The Crosman 1077 air rifle has completely restored my faith in this brand. From the moment I held the 1077, I could tell it was a quality piece of equipment. The build is solid, with no flimsy parts or loose screws. After going through numerous rifles that couldn't even handle 40 shots, I was amazed at how the 1077 kept performing consistently with each pump. Not only is the rifle durable, but the accuracy is astonishing. I've been able to hit targets with precision, even after multiple uses. It's clear that Crosman has paid attention to every detail, ensuring that this rifle delivers outstanding performance every time. The customer service experience was also exceptional. When I reached out with a question, the team responded promptly and provided me with all the information I needed, going above and beyond to ensure my satisfaction. I can confidently say that the Crosman 1077 has exceeded all my expectations. If you're looking for a reliable and high-performing air rifle, look no further. This rifle has redefined quality for me and I couldn't be happier with my purchase. Thank you, Crosman, for restoring my trust and delivering an outstanding product.

Crosman Legacy 1000: A Disheartening Experience

As a loyal customer of Crosman, I regret to say that my recent purchase of the Crosman Legacy 1000 pellet and BB rifles has left me deeply disappointed. Despite my initial excitement, having now bought three of these rifles, I can confidently say that they do not meet the quality standards I had come to expect from Crosman. After firing merely 35 to 40 pellets at 10 pumps, the rifle failed to function properly. It lost its ability to fire and build pressure, rendering it useless after a very short period of use. This experience has truly been disheartening, as I had hoped for a reliable and durable rifle to enjoy for a long time. I would strongly advise potential buyers to consider alternative options. In my honest opinion, these rifles do not live up to the Crosman brand's reputation for quality and performance. Perhaps exploring other models or brands would be a more rewarding investment for anyone interested in purchasing an air rifle.

Unparalleled Quality and Service – A Genuine Experience

I can't believe the exceptional service I received from crosman.com! Initially, I was hesitant due to some negative reviews, but my experience proved them all wrong. I ordered the bushmaster mpv, 5000 rounds of copperheads, and 40 co2 cartridges, and they all arrived in perfect condition, exceeding my expectations. The product quality was outstanding, and the seamless purchasing process left me in awe. Contrary to the unfounded claims of being a scam, crosman.com demonstrated professionalism and reliability. I am utterly delighted with my purchase and the exemplary customer service I received. I highly recommend crosman.com to anyone seeking top-notch products and an unparalleled shopping experience. Thank you, crosman.com, for dispelling any doubts and for delivering beyond excellence!

Unwavering Trust in Crosman: Genuine Quality and Service Beyond Doubt

Having stumbled upon some doubtful remarks online, I felt compelled to share my firsthand experience with Crosman. Let me attest – they are not a scam, not even close. My recent order from crosman.com included the Bushmaster MPV, 5000 rounds of Copperheads, and 40 CO2 cartridges. As the package arrived, I was pleasantly surprised at the impeccable condition of each item. From the moment I placed my order to the swift and secure delivery, Crosman exhibited nothing but exceptional service and quality. The Bushmaster MPV surpassed my expectations, and the ammunition and cartridges were precisely what I needed. The seamless transaction and the pristine condition of my items solidify my unwavering trust in Crosman. If you're seeking reliability, premium products, and outstanding service, look no further than Crosman. My experience is a testament to their commitment to customer satisfaction and genuine products. Thank you, Crosman, for exceeding my expectations and reaffirming my trust in your brand.