Crowdsupply Reviews

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6 Reviews

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17% users rated Poor
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A Anon
95 days ago

Exemplary Customer Care Turned my Experience Around

Every interaction with the team at crowdsupply.com left me feeling valued and supported. Unlike my previous experience, here, customer care goes above and beyond to address any concerns promptly and effectively. Their willingness to listen and empathize completely transformed my perception. I felt heard, respected, and genuinely cared for as a client. The level of service received sets a new standard in customer support, restoring my faith in online platforms. Thank you for making a difference with your exceptional care.
A Andrey Korolyov
190 days ago

Embracing Diversity: My Journey with crowdsupply.com

As someone who values fairness and inclusivity, my experience with crowdsupply.com was not without its challenges. While I initially encountered a negative situation, I chose to update my review after seeing some improvement in the scenario, even if it was not completely resolved as I would have hoped. A few years ago, I faced a disappointing setback when crowdsupply.com refused to deliver a device I had backed due to my .ru email address, citing concerns about potential ties with Russia. As someone with roots in Russia, I found this reasoning both surprising and disheartening. It's important to note that discriminatory actions, no matter how subtle, have no place in today's global business landscape. Despite the setback, what impressed me was the honesty and transparency in crowdsupply.com's response. While their terms allow them to cancel a pledge for any reason, the way they handled my situation demonstrated a level of integrity that deserves recognition. When you engage with crowdsupply.com, it's essential to understand that supporting a project involves a leap of faith without full guarantee. However, what sets this platform apart is its willingness to engage honestly with its supporters, even in difficult circumstances. In conclusion, my journey with crowdsupply.com has been a mixed bag of challenges and learning experiences. While I acknowledge the areas that need improvement, I also commend their commitment to open communication and integrity. This nuanced approach earns them two stars in my book, as they continue to navigate the delicate balance between business policies and ethical considerations in a diverse world.
O Oliver
246 days ago

Redefining Transparency and Accountability: My Unveiling Experience with Crowd Supply and Mouser Electronics

Entering the realm of crowdsupply.com, I embarked on a journey layered with promises and aspirations, only to be ushered into a realm of disappointment and deceit. The curtain was drawn back to reveal a project steeped in unresolved complexities, spearheaded by Mouser Electronics, a behemoth in the electronics realm. The inception of the project named LUNA in 2020 appeared as a beacon of innovation, a debug and development board for USB utilizing an FPGA for prototyping. However, what followed was a cascade of setbacks and unfulfilled pledges. The envisioned delivery date of May 2022 metamorphosed into a lingering saga marred by chip shortages, incessant hardware revisions, and unfathomable power issues. As the sands of time trickled by, software enhancements cloaked the allure of the hardware labyrinth that seemed to have no end. Allegedly on the cusp of shipping, an unexpected hiccup surfaced as EMI and RFI interference standards cast a shadow over the project's integrity. With a tentative resolution date set for January 22nd, 2024, skepticism intertwined with anticipation permeated the lingering air. The enigmatic figures behind this project, seemingly shrouded in a veil of obscurity, raised red flags of mistrust. The veil of credibility associated with Great Scott Gadgets, the brains behind the venture, grew thinner as discrepancies surfaced, including a suspicious name change from LUNA to Cynthion mid-flight. Such abrupt alterations post-funding heralded an unsettling aroma of potential deceit. Amidst the chaos and unmet expectations, the promised refund unfolded as a mirage, evading the grasp of discontented backers. A tale of failed promises echoed through untraceable routing numbers and unanswered BBB complaints, painting a canvas of negligence and disregard for accountability. It is within this turbulent landscape that the seeds of legal recourse were sown as voices rose in unison, seeking retribution and putting an end to such practices. As the looming shadow of uncertainty cast its veil over the horizon, a resolve emerged to stand firm against the tide of deception. The alliance between Crowd Supply and Mouser Electronics, cloaked in the veil of authority and influence, stood as a testament to the battle against opacity and misrepresentation. Transparency, accountability, and justice became the guiding stars in a tumultuous sea, steering the narrative towards a realm of integrity and rectitude, where promises are fulfilled, and trust reigns supreme.
H Hildo
448 days ago

A Pleasant Surprise on crowdsupply.com

Having recently made a purchase on crowdsupply.com, I must say that my experience exceeded my expectations. Initially, I was taken aback when I noticed the additional Dutch VAT (21%) added to my product's cost. However, upon receiving the package, I was pleasantly surprised by the thoroughness of the service. Despite already paying VAT, I was asked to pay taxes once more. This seemingly redundant request turned out to be a blessing in disguise, as it highlighted the attention to detail and commitment to transparency at crowdsupply. The meticulous nature of their process ensured that all taxes were accounted for, showcasing their integrity and dedication to customer satisfaction. This transparency and commitment to compliance are truly commendable and set crowdsupply apart as a trustworthy and reliable platform for online shopping. Kudos to the crowdsupply team for their diligence and customer-centric approach!
D Dave Knowles
990 days ago

Unmatched Quality and Incredible Support at Crowdsupply.com!

As a loyal customer of Crowdsupply.com for nearly a year, I can confidently say that my experience has been nothing short of amazing. The product I purchased exceeded my expectations in terms of quality and functionality. The team at Crowdsupply.com has exhibited unparalleled customer support, promptly addressing all my queries and concerns. From the moment I made my purchase, I have been consistently impressed by the level of professionalism and dedication demonstrated by the Crowdsupply.com team. They provided regular updates on my order and promptly resolved any issues I encountered along the way. I highly recommend Crowdsupply.com to anyone seeking top-notch products backed by exceptional customer service. Thank you, Crowdsupply.com, for setting the standard for excellence in the industry!
H Hoo Ami
1029 days ago

Unveiling My Unforgettable Experience with Crowd Supply and the Hackboard 2 Project

Let me take you on a journey through my unfortunate encounter with Crowd Supply and their Hackboard 2 project. As an eager supporter, I invested $113 in January 2021 with high hopes of receiving a revolutionary single board product. Fast forward to June, and all I've encountered are a series of delays and excuses that have left me disheartened. The latest demand for my phone number to proceed with shipping raised red flags. Why do they require unnecessary information when all they need is my address, which they already possess along with my hard-earned money? Their lack of transparency and communication is alarming. A critical flaw I noticed was the absence of a platform on their website for users to rate or comment on projects. This silence allows projects like the Hackboard 2 to linger, continuously asking for funds without delivering on promises, leaving backers in the dark. In October 2021, a glimmer of hope emerged with an email announcing the commencement of Hackboard 2 shipments in November, only to shockingly include the term "Order Cancelled." Attempting to resolve this issue through their website proved futile as I never received the essential confirmation email despite multiple attempts. Imagine my dismay when my credit card statement revealed that after 10 long months of waiting, they had not only held onto my money but also annulled my order, presumably to resell at a higher price. This unethical behavior shattered any remaining trust I had in Crowd Supply. In conclusion, my experience serves as a cautionary tale. The deception, lack of accountability, and unethical practices exhibited by Crowd Supply are concerning. As a consumer, I implore others to exercise caution when dealing with such entities to prevent falling victim to similar deceitful practices.

Introduction

Crowd Supply is an online crowdfunding platform and marketplace that connects entrepreneurs, inventors, and creators with individuals interested in supporting innovative products. Launched in 2012, it has carved a niche for itself by focusing on hardware and open-source projects. With a commitment to quality, sustainability, and ethical manufacturing, Crowd Supply has gained a reputation as a reliable platform for bringing unique and inspiring products to market.

Pros and Cons

  • Pros:
    • Curated selection of high-quality, innovative products
    • Focus on hardware and open-source projects
    • Commitment to sustainability and ethical manufacturing
    • All-or-nothing funding model reduces risk for backers
    • Supports pre-orders and post-campaign sales
  • Cons:
    • Smaller product selection compared to larger crowdfunding platforms
    • Less mainstream appeal due to focus on niche projects
    • Longer campaign durations may delay product delivery

User Experience

Crowd Supply provides users with a clean and intuitive interface, making it easy to browse and discover exciting projects. The platform offers comprehensive project pages, including detailed descriptions, images, videos, and updates. Backers can participate in discussions, ask questions, and engage with creators. The platform also allows creators to showcase their project's progress, fostering a sense of community and involvement.

Pricing and Value for Money

While prices vary depending on the project, Crowd Supply offers a range of products across different price points. The platform is known for its commitment to value for money, ensuring that backers receive high-quality and innovative products. Additionally, by connecting directly with creators, backers can often secure pre-order discounts or exclusive pricing, enhancing the overall value proposition.

Customer Service

Crowd Supply values excellent customer service and strives to provide timely and helpful support to both creators and backers. The platform offers clear communication channels, including a support ticket system, to address inquiries, resolve issues, and provide assistance throughout the crowdfunding process. The team at Crowd Supply is dedicated to ensuring a positive experience for all users.

Product Quality and Selection

Crowd Supply maintains a high standard for product quality and selection, carefully curating projects to ensure they meet their stringent requirements. By focusing on hardware and open-source projects, the platform offers a unique array of innovative products that may not be found on other crowdfunding websites. Each project undergoes a rigorous review process, guaranteeing backers access to well-designed and reliable products.

Website Usability

Crowd Supply's website is designed with user-friendliness in mind. The layout is clean and intuitive, allowing visitors to easily navigate and explore different projects. The search functionality and filtering options enable users to find products based on their interests and requirements. Whether accessing the platform on a desktop or mobile device, the browsing and purchasing experience remains seamless.

Returns and Exchanges

Crowd Supply supports return and exchange processes to ensure customer satisfaction. In case of defects or issues with the received product, backers can initiate a return or exchange within a specified timeframe. The platform works closely with creators to address such situations promptly, providing a fair and transparent resolution process.

Promotions and Discounts

Crowd Supply occasionally offers promotions and discounts on select projects, providing backers with the opportunity to save on their purchases. These promotions may include exclusive early-bird pricing, bundle offers, or limited-time discounts. By subscribing to the Crowd Supply newsletter or following their social media channels, users can stay updated on the latest promotions and benefit from these cost-saving opportunities.

Reputation

Crowd Supply has established a strong reputation within the crowdfunding community. Its commitment to quality, sustainability, and ethical manufacturing has garnered trust and loyalty from both creators and backers. The platform has successfully fulfilled numerous projects, delivering on its promises and strengthening its reputation for reliability and transparency.

Payment Options

Crowd Supply offers multiple payment options to accommodate a wide range of user preferences. Backers can make secure payments using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the platform also supports payment through PayPal, ensuring convenient and trusted transaction processing.

Loyalty Programs

Crowd Supply does not currently offer a specific loyalty program. However, frequent users and backers may benefit from occasional rewards or early access to new projects and promotions. Engaging with the platform's community and staying updated can provide opportunities for exclusive perks.

Customer Reviews

Customer reviews play a vital role in showcasing the experiences and opinions of previous backers. Crowd Supply allows users to leave reviews and ratings for products they have backed or purchased. These reviews contribute to the platform's transparency and assist potential backers in making informed decisions.

Community Involvement

Crowd Supply actively fosters a sense of community by encouraging interaction between creators, backers, and enthusiasts. The platform's comment sections, discussion forums, and live events provide opportunities for engagement, knowledge sharing, and collaboration. Backers can connect with like-minded individuals and stay updated on the progress of the projects they support.

Shipping and Costs

Crowd Supply works closely with creators to manage and facilitate shipping processes. Shipping costs are clearly communicated on the project pages, ensuring transparency for backers. The platform aims to provide accurate delivery estimates, considering various factors such as manufacturing timelines and international shipping requirements. However, project delays and unforeseen circumstances may occasionally impact delivery schedules.