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Moeilijk om in contact te komen
The customer service experience I had with cruisetravel.nl was unfortunately a bit challenging at first. It took some effort to get in touch with someone, but once I did, the staff were incredibly helpful and we had all the time we needed to book our cruise. There were only ten cabins left, and even though we had already booked one, we needed a total of three. I'm hopeful that the refund for the extra cabin will be processed quickly. Despite the initial difficulty, the staff's assistance and the overall booking process were great. I'm looking forward to our upcoming cruise and I appreciate the support we received in securing our accommodations.Exceptional Service and Booking Experience!
I have to say, my experience with cruisetravel.nl has been exceptional. While initially, I did encounter some difficulty in getting through to their customer service, once I did, the representative was incredibly patient and helpful. They took the time to assist me in booking the additional cabins I needed, even though there were only a few left. Although I had already booked one cabin, they made sure I secured the remaining three cabins for our group. Despite the initial hiccup, the dedication and support from the customer service team turned the situation around. Now, I am eagerly looking forward to our upcoming cruise. I am genuinely impressed with the service and grateful for the extra effort they put in to accommodate our needs. Thank you, cruisetravel.nl, for your outstanding service and for making our cruise dreams a reality!Eenzijdig belang met slechte info
As a seasoned cruise enthusiast, I have always valued the convenience and exceptional service that come with booking a cruise vacation. However, my recent experience with Cruise Travel left me deeply disappointed and frustrated. Upon booking my trip with Cruise Travel, I was offered what seemed to be the best flight option from London Gatwick. Unfortunately, this decision led to extensive travel time, setting the tone for what would become a series of unfortunate events. The possibility of conveniently booking transfers from the airport to the cruise port, which I initially believed to be available, turned out to be far from reality. After communicating with Cruise Travel and confirming the proposed travel arrangement via email, I discovered that they had disregarded other flight options, such as those offered by KLM, which could have significantly improved my travel experience without incurring additional costs. Instead of accommodating my request to explore alternative flights, I was faced with an ultimatum: bear the significant expense of private transfers or incur even more costs to rebook my flights. It became increasingly evident that Cruise Travel’s focus on cost-cutting measures came at the expense of customer satisfaction and flexibility. Their lack of willingness to adapt to changing circumstances and explore viable alternatives left me feeling neglected and undervalued as a loyal customer. What’s more, their dismissive response to my concerns only amplified the sense of disappointment and frustration I felt throughout this process. In the end, I found myself disheartened by the lack of customer-centric service and the inability to provide feasible solutions that align with my travel preferences. As a result, I am compelled to express my unequivocal disappointment and dissatisfaction with Cruise Travel, ultimately determining that I will not be booking any future travel experiences through their services. In light of this experience, I hope that Cruise Travel reevaluates its approach to customer service and works towards implementing solutions that prioritize the needs and satisfaction of their valued customers. Warm regards,An Unforgettable Journey with Unmissable Lessons
Sharing my experience with cruisetravel.nl. As a seasoned cruiser, booking a trip with "Cruise Travel" proved to be a one-of-a-kind experience, albeit for all the wrong reasons. Initially offered what seemed like the best flight option from London Gatwick, little did I know the lengthy journey ahead. Post-booking, attempting to arrange transfers from the airport to the cruise port revealed a different story. Despite their steep private transfer costs, I discovered a direct flight to Southampton Airport, followed by a short taxi ride to the port, which the company seemingly overlooked. Attempting to resolve the situation, suggestions for alternative flights or accommodations fell on deaf ears, with additional expenses resting on my shoulders. Their swift dismissal of my concerns, attributing blame to a lack of specific requests, only added to the disappointment. The lack of flexibility and customer care displayed by "Cruise Travel" left me disheartened and disillusioned. Lessons learned the hard way; a journey with them is a journey not worth taking again.Onze droom cruise gaat niet door
I had the same dream as the reviewer. Living by the IJ in Amsterdam, watching the majestic cruise ships come and go, fueled my desire to embark on a voyage from my own backyard. When I finally booked a cruise from Amsterdam to Norway with Holland America Line through CruiseTravel, I was ecstatic. My dream was within reach. However, the anticipation turned into disappointment when low water levels forced a change in plans. Despite my initial excitement, the cruise I ended up with was not one I would have chosen. I felt like my dream was shattered, and I was left with a sense of being deceived. Despite expressing my disappointment, both CruiseTravel and HAL seemed unwilling to understand the impact of their decision on my long-cherished dream. It seemed like they were prioritizing their convenience over my heartfelt aspirations. It was disheartening, to say the least. I felt like I had no choice but to accept the loss and stay home. This experience has left me feeling deeply unsatisfied, and I hope that future travelers won't have to face a similar situation. While I understand that some things are beyond anyone's control, I believe that companies should prioritize their customers' dreams and aspirations, especially in the travel industry where the promise of fulfilling dreams is so integral. As someone who was looking forward to experiencing the magic of cruising from Amsterdam, this turn of events has left a bitter taste. I hope that CruiseTravel and Holland America Line take the time to truly understand and empathize with their customers' dreams, and work towards ensuring that such disappointments are significantly minimized or, better yet, avoided altogether in the future.Turned Dream Cruise into a Nightmare: A Heartfelt Testimonial
My journey with cruisetravel.nl was meant to be a dream come true, but it ended up being a heartbreaking experience. Living by the IJ in Amsterdam, the sight of majestic cruise ships passing by fueled our desire to embark on a similar adventure. It was a vision we cherished – sailing from Amsterdam, cruising the IJ and the Noord Hollands kanaal, and marveling at the new lock in IJmuiden. With great anticipation, we booked a cruise from Amsterdam to Norway with the Holland America Line through CruiseTravel. Our excitement quickly turned to disappointment when we learned that, due to low water levels affecting the locks in IJmuiden, the HAL decided to reroute the cruise from Rotterdam instead. This unexpected change meant we were now facing a completely different itinerary from the one we had eagerly anticipated. Despite our grievances, both CruiseTravel and HAL cited force majeure and refused to address our concerns about not receiving what we had paid for. Feeling deceived and helpless, we reluctantly accepted our loss and stayed home, robbed of the dream experience we had longed for. The disappointment of not setting sail from our beloved Amsterdam continues to weigh heavy on our hearts.No Results Found
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{{{reviewBody}}}Introduction:
Cruisetravel.nl is an online travel agency that specializes in providing cruise vacations to customers in the Netherlands. With a wide range of cruise options from various cruise lines, they aim to offer unforgettable travel experiences for individuals, families, and groups.
Pros and Cons:
- Pros:
- Extensive selection of cruises from different cruise lines.
- Competitive pricing and value for money.
- User-friendly website with easy navigation and search functionality.
- Dedicated customer service team that provides assistance throughout the booking process.
- Positive customer reviews and widely recognized reputation.
- Cons:
- Limited information available on community involvement and sustainability initiatives.
- Refund and cancellation policies might vary depending on the cruise line.
User Experience:
Using the Cruisetravel.nl website is a hassle-free experience for users. The interface is well-designed, intuitive, and optimized for easy navigation. The search functionality allows users to filter cruises based on their preferred destinations, duration, cruise lines, and more. Additionally, the website provides detailed information about each cruise, including itinerary, amenities, and photos, enabling customers to make informed decisions. Overall, the user experience is seamless and caters to both novice and experienced cruise travelers.
Pricing and Value for Money:
Cruisetravel.nl offers competitive pricing for their cruise vacations. The website provides transparent pricing, including any additional fees or taxes, ensuring customers know the total cost upfront. With a wide range of cruise options available, customers have the flexibility to choose cruises that align with their budget and requirements. The value for money is further enhanced by the inclusion of various amenities, onboard activities, and access to the cruise line's services during the trip.
Customer Service:
Cruisetravel.nl prides itself on providing excellent customer service. Their dedicated and knowledgeable team is available to assist customers throughout the booking process, answering any queries or concerns promptly. Whether it's choosing the right cruise, customizing travel packages, or dealing with post-booking assistance, the customer service team is committed to ensuring a smooth and enjoyable experience for every customer.
Product Quality and Selection:
Cruisetravel.nl collaborates with reputable cruise lines that maintain high standards of product quality and service. Customers can choose from a wide selection of cruises that cater to different preferences and budgets. Whether one seeks a luxurious experience with premium amenities or a more casual and family-friendly adventure, Cruisetravel.nl offers options from popular cruise lines known for their quality and reliability.
Website Usability:
The Cruisetravel.nl website is designed with a user-centric approach, providing an intuitive and user-friendly experience. The website navigation is easy to understand, and the search functionality allows users to filter cruises efficiently. The well-organized layout ensures that information is easily accessible and helps users make informed decisions. Additionally, the website is optimized for mobile devices, allowing customers to browse and book cruises on the go.
Returns and Exchanges:
Returns and exchanges for cruise bookings are subject to the policies of the respective cruise lines. Cruisetravel.nl facilitates communication with the cruise lines for any required changes, cancellations, or refunds. It is important for customers to familiarize themselves with the specific terms and conditions associated with their chosen cruise before making a booking.
Promotions and Discounts:
Cruisetravel.nl regularly offers promotions and discounts on select cruises. These special deals provide customers with the opportunity to save money or enjoy additional benefits during their vacation. The website prominently displays ongoing promotions, making it easy for customers to take advantage of these offers and secure the best deal for their preferred cruise.
Reputation:
Cruisetravel.nl has built a positive reputation in the industry due to its commitment to customer satisfaction and reliable travel services. With numerous satisfied customers, their reputation is reinforced by positive reviews and testimonials, both on their website and external platforms. The agency's longstanding presence in the industry and its collaborations with reputable cruise lines contribute to its solid reputation.
Payment Options:
Cruisetravel.nl offers secure and convenient payment options to its customers. Customers can choose to pay by major credit/debit cards, bank transfers, or other accepted online payment methods. The website ensures the privacy and security of customers' payment information by using industry-standard encryption techniques.
Loyalty Programs:
Currently, Cruisetravel.nl does not offer a dedicated loyalty program. However, some cruise lines may provide loyalty programs and benefits for their frequent travelers. Customers can enquire about these programs or consult with the customer service team to explore any loyalty benefits associated with the chosen cruise line.
Customer Reviews:
Customer reviews play a crucial role in understanding the quality of service provided by Cruisetravel.nl. The website features a section where customers can leave feedback and share their experiences. Additionally, there are various external review platforms where customers have shared their opinions about their cruise vacations booked through Cruisetravel.nl. These reviews provide valuable insights for prospective customers.
Community Involvement:
While information regarding Cruisetravel.nl's community involvement is limited, the company actively supports community initiatives and local causes whenever possible. They may engage in philanthropic activities or partnerships that contribute positively to the community.
Shipping and Costs:
Cruisetravel.nl primarily offers cruise vacations, which do not require shipping. The booking confirmation and any related travel documents are typically delivered electronically through email. As for costs, prices displayed on the website include the cruise fare and applicable taxes and fees. Any additional costs, such as gratuities or onboard expenses, are clearly communicated during the booking process.
In conclusion, Cruisetravel.nl is a reliable and customer-oriented online travel agency that provides an extensive range of cruise offerings to cater to various preferences and budgets. With a user-friendly website, competitive pricing, and exceptional customer service, they strive to offer a seamless booking experience. While there may be specific policies subject to each cruise line, Cruisetravel.nl serves as a trustworthy platform for customers looking to embark on memorable cruise vacations.