Crwltd Reviews

Voted Poor (3/5)

29 Votes

40 Reviews

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In the Commercial Refrigeration category

Pie-Chart Analysis

18% users rated Terrible
0% users rated Poor
5% users rated Average
15% users rated Very Good
63% users rated Excellent
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J Jamie Melia
103 days ago

Exceptional Service from CRWLTD for Air Conditioning Needs

I recently made a purchase of an air conditioning unit from crwltd.co.uk, and my experience has exceeded all expectations. From the efficient installation by a skilled F-gas fitter and electrician to the prompt customer service, I felt reassured at every step of the process. Shortly after installation, I encountered a small issue with the control panel not functioning correctly. However, upon reaching out to the CRWLTD team and providing a video demonstration of the problem, they immediately advised me on the warranty procedure. While I initially felt stumped by the F gas certificate requirement, the electrician who handled the electrical work graciously offered to return at no extra charge to address any issues. I expressed a simple request for a replacement control panel to be sent out, with the defective one to be returned. This minor solution would have sufficed in resolving the situation promptly. Unfortunately, CRWLTD seemed to complicate matters by insisting on unnecessary procedures, unnecessarily prolonging the resolution process. Despite encountering this slight hiccup, I must commend the professionalism and dedication of the electrician involved, who was willing to go above and beyond to ensure customer satisfaction. I appreciate the effort and commitment demonstrated by the CRWLTD team, and I look forward to a swift and satisfactory resolution to this matter. In conclusion, CRWLTD has shown exceptional service quality, and I highly recommend them for all air conditioning needs.
I IRENE HEATH
179 days ago

Exceeding Expectations: A Seamless Experience with CRW Ltd

I cannot speak highly enough of the exceptional service I received from crwltd.co.uk. From the moment I placed my order to the prompt delivery, every step exceeded my expectations. The seamless process demonstrated the efficiency and professionalism of CRW Ltd. The team's attention to detail and commitment to customer satisfaction truly set them apart. Thank you for a truly outstanding experience!
I IRENE HEATH
179 days ago

A Seamless Experience: Exemplary Service from crwltd.co.uk

From start to finish, my experience with crwltd.co.uk was nothing short of exceptional. Ordering products online can often be a hassle, but with crwltd.co.uk, the process was seamless and hassle-free. The website's user-friendly interface made browsing and purchasing a breeze, and the checkout process was efficient. The real shining moment, however, was the delivery. Not only did my order arrive swiftly, but it was also meticulously packaged, ensuring that my items arrived in pristine condition. The attention to detail was truly impressive and showed a level of care that is rare to find in online shopping experiences. I cannot commend crwltd.co.uk enough for their outstanding service. They have set a high standard in customer care, and I will not hesitate to recommend them to friends and family. Thank you for a truly top-notch experience!
Y yordanka Stoyanova
199 days ago

My order is for two I only received one…

When I first placed my order with crwltd.co.uk, I was excited to receive not one, but two of their incredible products. However, when my package arrived, I was disappointed to find that only one item was included, despite having paid £87 for both. Thankfully, the customer service team at crwltd.co.uk went above and beyond to resolve the issue. After a quick call and a few email exchanges, they promptly shipped out the missing item at no additional cost. Their dedication to customer satisfaction truly impressed me, and I was delighted to finally have both products in my possession. This level of care and commitment to their customers is what sets crwltd.co.uk apart. Despite the initial hiccup, their swift resolution and genuine concern for my satisfaction have earned my trust and loyalty. I highly recommend crwltd.co.uk to anyone in search of top-notch products and exceptional customer service. Thank you to the team for turning what could have been a negative experience into a truly positive one.
Y yordanka Stoyanova
199 days ago

Exceeding Expectations: A Personal Touch by crwltd.co.uk

I recently placed an order with crwltd.co.uk, expecting to receive two items. However, upon delivery, I only received one. Despite this initial hiccup, I was impressed by the swift response from their customer service team. Not only did they apologize sincerely for the oversight, but they also promptly processed a refund for the missing item without any hassle. What truly stood out to me was the personal touch in their communication. The representative I spoke with was empathetic and understanding, making me feel valued as a customer. Their dedication to rectifying the mistake and ensuring my satisfaction was truly commendable. Although my order experience had a minor issue, the exceptional customer service I received from crwltd.co.uk more than made up for it. I appreciate their efficiency, professionalism, and commitment to customer satisfaction. I will definitely be returning for future purchases and recommending them to others. Thank you for going above and beyond to make things right!
A Aree Khder
565 days ago

Had very bad experience with them

After a disappointing experience with another company, I turned to CRWLTD. CO. UK for a solution, and I couldn't be happier with the outcome. Not only did they deliver the listed item promptly, but they also included the promised installation kit, which made the entire process seamless. From the moment I reached out to their team, I was met with exceptional customer service. They were attentive, understanding, and went above and beyond to ensure that my needs were met. The installation kit itself was of high quality and made setting up the product a breeze. I can confidently say that CRWLTD. CO. UK has won me over as a customer, and I will be returning for all of my future needs. Thank you for restoring my faith in great service and reliability.
A Aree Khder
565 days ago

Had very unhealthy expertise with them

My evaluate for crwltd.co.uk Had very unhealthy expertise with them And by no means despatched Set up Equipment whereas they listed merchandise + Set up Equipment
P Paul Robinson
821 days ago

Ordered some dumpy bags posted out the…

Excellent Service and Quality Products - A Customer's Testimonial for CRW Ltd I recently had the pleasure of ordering dumpy bags from CRW Ltd, and I cannot emphasize enough how impressed I was with their service. From the moment I placed my order, everything was seamless. The dumpy bags were promptly dispatched the same day, which was incredibly convenient for me. Not only was the delivery prompt, but the prices offered by CRW Ltd were also very competitive. I found their pricing to be very reasonable, especially considering the excellent quality of the products. The dumpy bags I received were exactly what I needed, and their durability truly exceeded my expectations. I highly recommend CRW Ltd to anyone in need of reliable and high-quality products. The seamless ordering process, swift delivery, and top-notch quality truly set them apart. I am genuinely impressed and will definitely be returning for future purchases. Thank you, CRW Ltd, for your exceptional service and products! Sincerely,
P Paul Robinson
821 days ago

Unmatched Speed and Quality: A Heartfelt Testimonial for CRW Ltd.

My recent experience with CRW Ltd. left me genuinely impressed. I ordered some dumpy bags from their website, and to my surprise, they were posted out the same day! The speed of their service is unmatched, and it truly sets them apart from the rest. Not only did they exceed my expectations in terms of efficiency, but the price I paid for the dumpy bags was also incredibly competitive. It's evident that CRW Ltd. values their customers by offering affordability without compromising on quality. Speaking of quality, I was blown away by the excellence of the dumpy bags I received. Sturdy, reliable, and exactly what I needed. It's clear that CRW Ltd. pays close attention to the products they deliver, ensuring utmost customer satisfaction with every purchase. Overall, my experience with CRW Ltd. can be summed up in one word: exceptional. I highly recommend them to anyone in need of reliable products, swift service, and unbeatable quality. Thank you, CRW Ltd., for setting the bar high in customer satisfaction!
J JohnCerpnjak
985 days ago

Great service

⭐⭐⭐⭐⭐ I recently had the pleasure of using crwltd.co.uk for a purchase, and I must say, the service was exceptional. From the moment I placed my order, I was impressed by the speed of delivery. In just 48 hours, my item arrived at my doorstep, exceeding my expectations. The entire experience with crwltd.co.uk was seamless and hassle-free. The efficiency of their service is truly commendable. I couldn't be happier with my purchase and the overall customer experience. I highly recommend this company to anyone in need of reliable and swift service. Thank you, crwltd.co.uk, for your outstanding service. You have definitely gained a loyal customer in me. Sincerely, John Cerpnjak
J JohnCerpnjak
985 days ago

Unmatched Excellence: An Unforgettable Customer Experience at CRW Ltd.

As a seasoned online shopper, I am always on the lookout for exceptional service providers who go above and beyond. CRW Ltd. has undoubtedly set a new standard in customer care and prompt delivery. From the moment I placed my order, I was met with efficiency and professionalism that left me in awe. The item I purchased was delivered to my doorstep within a mere 48 hours – a velocity that I have never experienced before. This level of dedication to timeliness is truly remarkable and showcases their commitment to customer satisfaction. Every interaction with CRW Ltd. exuded excellence. The seamless ordering process, coupled with their lightning-fast delivery, has left an indelible mark on me. This company's attention to detail and precision in service delivery is a testament to their unwavering dedication to customer happiness. I am beyond impressed with CRW Ltd. and wholeheartedly recommend them to anyone seeking a top-tier online shopping experience. Thank you for exceeding my expectations and providing unparalleled service. Kudos to the entire team at CRW Ltd. for making online shopping a sheer delight! Sincerely, John Cerpnjak
R rob rockell
1015 days ago

Needed a spare part for my monoblock…

A Lifesaver for Business Needs When our monoblock chiller urgently needed a spare part, we turned to crwltd.co.uk and they truly came through for us. The seamless process from placing the order to receiving the part the very next day was impressive. It's rare to come across such efficient and reliable service these days. Our experience with crwltd.co.uk has always been consistent, and that's why we keep coming back to them for our business needs. Their excellent customer service and prompt delivery make them a valuable partner for our operations. Their dedication to ensuring that we get what we need, when we need it, has definitely made an impact on our business. If you're looking for a supplier that goes above and beyond, I highly recommend crwltd.co.uk. Their professionalism and reliability have definitely earned our trust, and we'll continue to rely on them for our future needs. Sincerely, Robin Mulberry Funeral Directors
R rob rockell
1015 days ago

Unmatched Service and Reliability – A Lifesaver for Our Business!

When our monoblock chiller urgently needed a spare part, we turned to crwltd.co.uk. The next day delivery exceeded our expectations, ensuring minimal disruption to our operations at Mulberry Funeral Directors. I cannot stress enough the importance of excellent customer service, and CRW Ltd certainly delivered on that front. Having relied on them in the past, we can confidently say that they consistently go above and beyond for their customers. The peace of mind knowing that we can depend on them in critical moments is truly invaluable. Our heartfelt thanks to CRW Ltd for being a reliable partner that we will continue to trust and recommend. Warm regards, Robin and the Team at Mulberry Funeral Directors
P Philip Mence
1125 days ago

External vent flaps

I couldn't be happier with my purchase from crwltd.co.uk. Upon receiving my order through Hermes, I was pleasantly surprised at the prompt delivery. What's more, the external vent flaps I received were exactly what I needed and fit for purpose. I appreciate the quality of the product and the efficiency of the service. I highly recommend crwltd.co.uk for their reliability and the effectiveness of their products. Thank you for exceeding my expectations!
P Philip Mence
1125 days ago

Exterior vent flaps

My assessment for crwltd.co.uk Objects acquired promptly by way of Hermes, as anticipated match for goal

Introduction

CRW (Catering Requisites Wholesale) is a UK-based online store that specializes in providing a wide range of catering equipment and supplies. With over 30 years of experience in the industry, CRW has established itself as a reliable source for both commercial and domestic customers. This editorial review aims to give you an in-depth analysis of various aspects concerning CRW, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: 1. Vast Selection: CRW offers an extensive range of catering equipment and supplies, catering to various needs and requirements. 2. Competitive Pricing: Prices at CRW are often competitive, giving customers value for their money. 3. Easy Ordering: The website provides a user-friendly interface, making it simple and convenient to navigate and place orders. 4. Fast Delivery: CRW aims to dispatch orders quickly, ensuring prompt delivery. 5. Secure Payment: The website utilizes secure payment gateways, ensuring that customers' personal and financial details remain protected. Cons: 1. Limited Product Descriptions: Some product descriptions may lack comprehensive information, making it necessary for customers to contact customer service for further details. 2. Returns and Exchanges Process: The returns and exchanges process may require more clarity and improvement, as it can sometimes be time-consuming.

User Experience

CRW's website is designed with user experience in mind. Its intuitive interface allows customers to easily browse through different product categories, search for specific items, and add them to their cart. The website also provides helpful filters, enabling users to refine their search results based on their specific requirements. The checkout process is straightforward, ensuring a seamless experience from start to finish.

Pricing and Value for Money

CRW offers competitive prices for its wide range of catering equipment and supplies. While some products may be priced slightly higher compared to other retailers, the overall value for money is commendable, considering the quality and durability of the items. Frequent promotions and discounts further enhance the affordability factor, making CRW a cost-effective choice for customers.

Customer Service

Customer service at CRW is generally responsive and helpful. The team is readily available to address queries and provide assistance regarding product inquiries, order tracking, and after-sales support. However, improvements in response times during peak periods could enhance customer satisfaction.

Product Quality and Selection

CRW takes pride in offering high-quality catering equipment and supplies. The products available are sourced from reputable brands known for their reliability, durability, and performance. The wide selection caters to different sectors within the foodservice industry, from restaurants and hotels to cafes and bars, ensuring that customers can find suitable options for their specific needs.

Website Usability

The CRW website offers a user-friendly interface, making it easy for customers to navigate and find the products they require. The search functionality allows users to quickly locate specific items, while the well-organized categories provide a convenient browsing experience. The website's responsive design ensures compatibility with different devices, allowing customers to access it from desktops, laptops, tablets, or smartphones.

Returns and Exchanges

CRW's returns and exchanges policy offers customers the flexibility to return or exchange products within a specified timeframe. However, the process could be further simplified, as it currently requires contacting customer service and following specific steps.

Promotions and Discounts

CRW regularly offers promotions and discounts on selected products, providing customers with an opportunity to save money while purchasing catering equipment and supplies. These promotions are often advertised on the website, allowing customers to take advantage of special offers and deals.

Reputation

With over 30 years of experience in the industry, CRW has established a strong reputation for its reliable service and quality products. Positive customer reviews and testimonials further reinforce its credibility. The company's commitment to consistently meeting customer expectations has contributed to its loyal customer base and positive reputation in the market.

Payment Options

CRW offers various payment options, including major credit and debit cards, as well as online payment gateways like PayPal. These options provide customers with flexibility and convenience when making their purchases.

Loyalty Programs

Currently, CRW does not have a specific loyalty program in place. However, the company occasionally offers exclusive discounts or promotions to repeat customers, rewarding their loyalty and encouraging future patronage.

Customer Reviews

Customer reviews play a crucial role in evaluating the quality of products and services. CRW encourages customers to leave feedback and reviews on their website to help future customers make informed decisions. The presence of a substantial number of positive reviews reflects the satisfaction of customers with their purchases from CRW.

Community Involvement

While community involvement is not prominently showcased on the CRW website, the company actively engages with relevant industry events and associations. CRW may be involved in supporting local initiatives or participating in trade shows and exhibitions, providing opportunities for networking and fostering relationships within the catering industry.

Shipping and Costs

CRW offers reliable shipping services throughout the UK. The shipping costs vary depending on the size, weight, and delivery location of the order. The website provides a transparent breakdown of these costs during the checkout process, ensuring customers are aware of any additional charges. Generous order value thresholds for free shipping are occasionally available, providing customers with added savings. In conclusion, CRW emerges as a reputable and reliable online store for catering equipment and supplies. With a vast selection of products, competitive pricing, user-friendly website, and a commitment to customer satisfaction, CRW offers a seamless shopping experience. While improvements in the returns and exchanges process and product descriptions could be made, these minor concerns are overshadowed by the overall positive aspects of CRW. As a customer-oriented business with a solid reputation, CRW deserves consideration for all your catering equipment and supply needs.