Cultbeauty User Reviews

Introduction

Cult Beauty is a UK-based online beauty store with a mission to provide customers with the most innovative, cult-favourite skincare, makeup, and hair products in the market. The store was founded in 2008 by two British beauty lovers, Alexia Inge and Jessica DeLuca, who were tired of the generic beauty offerings on the high street. Today, Cult Beauty has become a go-to destination for makeup and beauty enthusiasts seeking out niche products from around the world.

Pros and Cons

Pros: - Wide selection of niche makeup and beauty brands - High-quality product offerings - Free UK shipping on orders over £40 - Excellent customer service - Easy-to-navigate website Cons: - High prices compared to other online beauty stores - Limited range of affordable brands - Limited international shipping - Some products may be out of stock frequently

User Experience

Cult Beauty's website is easy to navigate, with clear product information and high-quality product images. The search function allows customers to quickly and easily find the products they are looking for. Products are categorised by brand, category, and skincare concerns, making it easy for customers to find what they need. The website also includes product reviews from verified buyers, which helps customers make informed purchase decisions.

Pricing and Value for Money

Cult Beauty's unique offerings come at a premium price point. While the products are of high quality and often not available through other beauty stores, it may not be the most affordable option for everyone. However, the store offers free shipping on all UK orders over £40, which can help to offset the cost.

Alternatives

Other online beauty stores that offer a wide range of products from affordable to high-end include: Feelunique, Beauty Bay, Lookfantastic, and Boots.

Customer Service

Cult Beauty has an excellent customer service team that is available to answer any questions customers may have about products or orders. The store offers a live chat function, email support, and a comprehensive FAQ section on their website.

Product Quality and Selection

Cult Beauty offers a wide range of high-quality beauty products from niche and cult-favourite brands. The store prides itself on offering innovative skincare, makeup, and hair products that are not available through other beauty retailers. However, the store has a limited range of affordable beauty brands, which may not be suitable for all customers.

Website Usability

Cult Beauty's website is easy to navigate, with clear product information and high-quality product images. The website is well-organised, making it easy for customers to search for specific products. The store also offers a wishlist function where customers can save products they are interested in for future reference.

Returns and Exchanges

Cult Beauty offers free returns to UK customers within 14 days of receiving the order. International customers have 30 days to return their purchases. The store has a straightforward returns procedure, and they refund customers in a timely manner.

Promotions and Discounts

Cult Beauty often runs promotions and discounts on their products, which can be found on their website or through their social media channels. They also offer free gifts with purchase, which is a great way to try new products.

Reputation

Cult Beauty has an excellent reputation within the beauty industry for offering high-quality, innovative beauty products. The store's focus on niche and hard-to-find brands has made it a go-to destination for beauty enthusiasts looking for something special.

Payment Options

Cult Beauty accepts a range of payment options for customer convenience, including credit and debit cards, PayPal, Apple Pay, and Klarna.

Loyalty Programs

Cult Beauty does not have a formal loyalty program, but they do offer a referral scheme where customers can earn credit towards their next purchase by referring a friend.

Customer Reviews

Cult Beauty's website features reviews from verified buyers, which helps customers make informed purchase decisions. The store also has an excellent rating on independent review sites, such as Trustpilot.

Community Involvement

Cult Beauty is engaged with their customers and the wider beauty community through their social media channels. They often run interactive campaigns and competitions that encourage customers to engage with the brand.

Shipping and Costs

Cult Beauty offers free UK shipping on all orders over £40. They offer a range of shipping options for international customers, but the cost varies depending on the destination. Customers can check shipping costs at checkout before completing their purchase.

Conclusion

In conclusion, Cult Beauty is an excellent online beauty store for customers looking for innovative, high-quality products from niche and hard-to-find brands. While their prices may be higher than other beauty retailers, the store offers a unique selection of products and excellent customer service. Overall, Cult Beauty is an excellent choice for beauty enthusiasts looking for something special.