Cupshe Reviews

Voted Good (4/5)

14296 Votes

266 Reviews

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In the Clothing Store category

Pie-Chart Analysis

14% users rated Terrible
4% users rated Poor
8% users rated Average
11% users rated Very Good
64% users rated Excellent
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D Deborah nava
11 days ago

My bikini was beautiful

My review for cupshe.com My bikini was beautiful, very good quality and the colors were exactly like photo, I ordered 2 sizes so I could get the right fit and had no trouble returning the other size!
D Deborah nava
11 days ago

My bikini was beautiful

My review for cupshe.com My bikini was beautiful, very good quality and the colors were exactly like photo, I ordered 2 sizes so I could get the right fit and had no trouble returning the other size!
M MS
11 days ago

Unforgettable Transformation: From Disappointment to Delight at Cupshe.com

As a customer sharing my experience on cupshe.com, I initially felt disheartened. The delivery seemed to take forever, and upon receipt, I faced the dreaded reality - some items were "non-returnable." The frustration peaked as the sizes ran smaller than expected, leaving me bewildered at the inaccuracies. However, amidst this disappointment, a glimmer of hope emerged. The customer service team at Cupshe went above and beyond to rectify the situation. Their swift response and genuine concern transformed my experience entirely. They not only addressed my concerns but also provided solutions that exceeded my expectations. Through this journey of twists and turns, Cupshe.com managed to turn my dismay into delight. Their dedication to customer satisfaction and commitment to resolving issues speak volumes about their integrity. I emerged from this ordeal not only with the right sizes but also with a newfound respect for a brand that values its customers above all else. In conclusion, my experience with Cupshe.com showcases a remarkable transformation from disappointment to satisfaction, all thanks to their exceptional customer service.
M MS
11 days ago

Transformative Experience: From Frustration to Satisfaction

Reflecting on my recent interaction with cupshe.com, I must confess that my initial experience was marred by frustration and disappointment. The delivery process seemed to stretch on endlessly, causing me a great deal of anxiety. Additionally, the realization that certain items were labeled as "non-returnable" left me feeling trapped and dissatisfied. However, amidst this sea of discontent, I reached out to the customer service team at cupshe.com. Their willingness to listen, understand, and address my concerns was truly remarkable. Through patient and attentive communication, they not only clarified the return policy but also assisted me in finding suitable solutions for my sizing issues. As I navigated through this challenging situation, I was pleasantly surprised by the level of dedication and care displayed by the cupshe.com team. Their commitment to ensuring customer satisfaction shone through every interaction, gradually transforming my negative perception into one of gratitude and appreciation. Today, I stand as a testament to the fact that a seemingly dire customer experience can be salvaged through genuine efforts and effective communication. Cupshe.com has not only restored my faith in online shopping but has also gained a loyal customer in me. I am now a firm believer in the power of exceptional customer service and the profound impact it can have on building lasting relationships.
K Kristi Schumacher
11 days ago

Love love CUPSHE!

My review for cupshe.com Love love CUPSHE!! Customer service is always top notch and love the products!!
K Kristi Schumacher
11 days ago

Love love CUPSHE!

My review for cupshe.com Love love CUPSHE!! Customer service is always top notch and love the products!!
N Niki Jolin
11 days ago

Have been very happy with my purchases

My review for cupshe.com Have been very happy with my purchases When something didn’t work, returns were super easy. Quality is great for the items I purchased. Prices were great for the quality, and will continue to buy from CUPSHE.
N Niki Jolin
11 days ago

Have been very happy with my purchases

My review for cupshe.com Have been very happy with my purchases When something didn’t work, returns were super easy. Quality is great for the items I purchased. Prices were great for the quality, and will continue to buy from CUPSHE.
A Audrey Milligan
12 days ago

Easy to find cute swimsuits!

My review for cupshe.com The site is easy to find exactly what you are looking for. Pricing is great and fast delivery! The swimsuits are wonderful!
A Audrey Milligan
12 days ago

Easy to find cute swimsuits!

My review for cupshe.com The site is easy to find exactly what you are looking for. Pricing is great and fast delivery! The swimsuits are wonderful!
M Mrs J . Reed
12 days ago

Beware – item descriptions wrong and no support to resolve.

My review for cupshe.com Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery does take much longer. Then I open my ‘WHITE’ T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don’t appear to understand they must take responsibility. They only communicate for a small timeframe each day, often starting a completely new thread in the conversation, it’s been painful. I’m now offered a voucher to cover the cost of me returning the item myself for when I shop again. I absolutely don’t want to shop at Cupshe again after this experience. I can’t trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of shopping with Cupshe should you have anything at all go wrong, they’re a nightmare to deal with to get anything sorted out.
M Mrs J . Reed
12 days ago

Beware – item descriptions wrong and no support to resolve.

My review for cupshe.com Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery does take much longer. Then I open my ‘WHITE’ T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour. Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it. As this is an error on their website listing why should I have to pay to return it. After 4 days of endless frustrating emails where the Customer service team just don’t appear to understand they must take responsibility. They only communicate for a small timeframe each day, often starting a completely new thread in the conversation, it’s been painful. I’m now offered a voucher to cover the cost of me returning the item myself for when I shop again. I absolutely don’t want to shop at Cupshe again after this experience. I can’t trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of shopping with Cupshe should you have anything at all go wrong, they’re a nightmare to deal with to get anything sorted out.
J Jamie Getter
12 days ago

Returns are a pain

My review for cupshe.com I think you get a quality product for the price. My only reason for this rears is if you have to return anything. They use a company that is not convenient, and though it is affiliated with USPS, you still have to drive to one of their locations to return it, and the closest one to me is over 5 miles away plus the 799 shipping.
J Jamie Getter
12 days ago

Returns are a pain

My review for cupshe.com I think you get a quality product for the price. My only reason for this rears is if you have to return anything. They use a company that is not convenient, and though it is affiliated with USPS, you still have to drive to one of their locations to return it, and the closest one to me is over 5 miles away plus the 799 shipping.
B Brianne
12 days ago

This a nice bathing suit of good…

My review for cupshe.com This a nice bathing suit of good quality. However it seems to run big. I ordered the medium as the site suggested and it’s a little loose in the mid section. I worry when it gets wet it will hang. I’m going to order a small and see if it fits better.

Introduction

Cupshe.com is a trendy online fashion retailer that specializes in swimwear and accessories for women. Launched in 2015, this international brand has quickly gained popularity amongst millennials and Gen Z shoppers due to its affordable, stylish, and high-quality products that cater to all body types and sizes. With a robust e-commerce website, Cupshe.com offers a seamless shopping experience that includes fast shipping, easy returns, and excellent customer service.

Pros and Cons

Pros: - Affordable prices - Wide selection of swimwear and accessories - High-quality products - Easy and intuitive website - Fast shipping Cons: - Limited size options - Limited selection of non-swimwear products - Some complaints of smaller sizes than expected

User Experience

The Cupshe.com website is clean, sleek, and easy to navigate. The homepage features a banner highlighting current promotions and the latest arrivals, followed by categories for swimwear, dresses, tops, and accessories. Each product page includes multiple images, a detailed product description, size chart, and reviews. Users can easily filter products based on category, style, color, and price range. The website also supports multiple payment options, including credit cards, PayPal, and Afterpay.

Pricing and Value for Money

Cupshe.com offers affordable prices that range from $10 to $50 for most products. The website also features a dedicated "Sale" section where users can find discounted products up to 50% off. With the quality, style, and fit of Cupshe.com products, it's easy to see why customers consider them a good value for money.

Alternatives

Some alternatives to Cupshe.com include Shein, Zaful, ASOS, and PrettyLittleThing. Each of these retailers offers a similar selection of trendy fashion products at affordable prices, but the quality and sizing may vary.

Customer Service

Cupshe.com prides itself on excellent customer service. The website includes a comprehensive FAQ section, a contact form, and a live chat service that operates during business hours. The brand also responds promptly to customer inquiries on social media channels. Most users report positive experiences with Cupshe.com customer service, noting helpful and friendly representatives.

Product Quality and Selection

Cupshe.com offers a large selection of swimwear, dresses, tops, and accessories that cater to different styles, occasions, and body types. The products are made from high-quality materials that provide comfort, durability, and style. However, some customers report sizing issues, so it's essential to refer to the size chart and reviews before making a purchase.

Website Usability

The Cupshe.com website is intuitive, visually appealing, and easy to use. Users can search for products, filter by category, sort by relevance or price, and read reviews. The website also includes a "My Account" section where users can track orders, view purchase history, and update personal information.

Returns and Exchanges

Cupshe.com offers a hassle-free returns and exchange policy. Customers have 14 days from the delivery date to return or exchange products. The items must be unworn, unwashed, and in the original packaging with tags attached. Cupshe.com covers the return shipping cost for defective or damaged products but requires customers to cover the cost for regular returns or exchanges.

Promotions and Discounts

Cupshe.com frequently offers promotions and discounts to its customers, including new user discounts, free shipping on orders over a certain amount, and seasonal sales. Users can sign up for the website's newsletter or follow it on social media channels to stay updated on the latest promotions and discounts.

Reputation

Cupshe.com has a relatively positive reputation amongst customers and industry experts. The website boasts a 4.2-star rating on Trustpilot and has received praise for its affordable prices, stylish products, and great customer service. However, some customers report quality and sizing issues, which highlights the importance of referring to the size chart and reviews before making a purchase.

Payment Options

Cupshe.com supports multiple payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Afterpay. The website uses secure SSL encryption to protect users' payment information.

Loyalty Programs

Cupshe.com does not currently offer a loyalty program. However, it frequently offers promotions and discounts to its customers, as mentioned earlier.

Customer Reviews

Customer reviews are a crucial aspect of the Cupshe.com website. Each product page features multiple reviews from customers who have purchased and used the product. Users can filter the reviews by the highest or lowest rating and read feedback on product quality, sizing, and fit. Most reviews are positive, with customers praising the value for money and stylish designs.

Community Involvement

Cupshe.com has not disclosed any community involvement initiatives on its website or social media channels.

Shipping and Costs

Cupshe.com offers fast and affordable shipping worldwide. The website ships from its warehouses in the US, Europe, and Asia, depending on the customer's location. Customers can choose between standard shipping (7-10 days) or express shipping (3-5 days). Shipping costs depend on the order value and the shipping method selected. Orders over $40 are eligible for free standard shipping. Customers may also incur additional customs and import fees for international orders.
  • The Cupshe.com website is clean, sleek, and easy to navigate.
  • Cupshe offers a wide selection of swimwear and accessories.
  • The products are high-quality, and the website is intuitive.
  • Cupshe.com offers affordable prices that range from $10 to $50 for most products.
  • Cupshe frequently offers promotions and discounts to its customers.
  • Cupshe.com has a relatively positive reputation amongst customers and industry experts.
  • Cupshe.com offers fast and affordable shipping worldwide.
  • Cupshe.com offers a hassle-free returns and exchange policy.
  • Cupshe.com does not currently offer a loyalty program.