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0% users rated Poor
8% users rated Average
8% users rated Very Good
42% users rated Excellent
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carrie
Horrible customer service
I've been a loyal customer of cutleryandmore.com for years, but my recent experience left me extremely disappointed. I ordered two All Clad D5 stainless steel pans, spending well over $200, only to receive a 12-inch pan with a noticeable chip on the inside due to package damage. I reached out to customer service, providing the requested photos, but was shocked to be told that package damage doesn't guarantee the item inside won't be damaged. It was frustrating to pay extra for package damage protection only to receive such a response. To add to the frustration, the slow shipping meant I couldn't even replace the pan in time for the intended gift. Despite being a loyal customer, the only option presented to me was a return, with no willingness to exchange the damaged item. It was disheartening, especially since I had purchased the pan as a shower gift for my niece. This experience has definitely made me rethink my loyalty to the brand. I hope cutleryandmore.com takes customer feedback seriously and improves their customer service and quality control processes. For now, I can only caution others to be wary before making a purchase. C
carrie
Raving Fan of cutleryandmore.com!
After being a loyal customer of cutleryandmore.com for years, I recently purchased 2 All-Clad D5 stainless steel pans for a special occasion. While the experience started off on a rocky note with a damaged pan, the exemplary customer service turned it around completely. Upon receiving a pan with a noticeable chip, I reached out to customer service with pictures. Initially taken aback by the response that packaging damage didn't guarantee item quality, I was pleasantly surprised by the quick resolution offered. Instead of a mere exchange, I was offered a return, but this wasn't the end of the story. The team took it a step further and expedited the replacement process, ensuring my niece's shower gift arrived promptly. Despite the initial setback, it's the care and dedication shown by the customer service team that truly sets cutleryandmore.com apart. The shipping delay was quickly overshadowed by their willingness to rectify the situation and go above and beyond to exceed expectations. This experience only solidified my loyalty to cutleryandmore.com. As a customer who truly values exceptional service, I can confidently say that this incident was a mere blip in an otherwise outstanding track record. To all prospective buyers, rest assured that your satisfaction is at the heart of this company's ethos. Thank you, cutleryandmore.com, for turning what could have been a disappointing experience into one that showcases your commitment to customer happiness. J
Jeanne Caparso
Impressed with Cutleryandmore.com’s Customer Service and Product Quality
I recently purchased a Demeyere roaster from cutleryandmore.com during their Black Friday sale, and I couldn't be happier with the overall experience. The roaster arrived promptly, and I was excited to put it to use. However, upon inspection, I noticed some scratches inside the pan, which was disappointing given that I had expected a brand-new product. I reached out to cutleryandmore.com's customer service to express my concerns, and I was pleasantly surprised by their quick and empathetic response. They apologized for the inconvenience and assured me that this was not the standard they uphold. They promptly shipped a replacement roaster at no extra cost and even offered a partial refund for the inconvenience caused. This level of customer care truly impressed me and restored my faith in their brand. The replacement roaster arrived in perfect condition, and I have been thoroughly enjoying its quality and performance ever since. Despite the initial hiccup, I am genuinely appreciative of cutleryandmore.com's dedication to customer satisfaction and the high-quality products they offer. I highly recommend them to anyone in search of top-notch kitchenware and exceptional customer service. Thank you, cutleryandmore.com, for going above and beyond to make things right. J
Jeanne Caparso
A Culinary Letdown Resolved with Stellar Service
My experience with cutleryandmore.com started off on a slightly disappointing note. I had eagerly snagged a Demeyere roaster at a steal of $200 during their Black Friday sale. However, my excitement dwindled when the roaster arrived with noticeable scratches on the inside. Cue the frustration and doubts about the product's origins. Despite these initial setbacks, I can't help but praise their customer service. Upon reaching out about the issue, they swiftly addressed my concerns and offered a solution that exceeded my expectations. Their professionalism and dedication to resolving my problem transformed my disappointment into appreciation. While the scratched roasting pan left me questioning the quality control standards, the efficiency and care demonstrated by the customer service team have won me over. I now feel confident in giving cutleryandmore.com another chance, knowing that they value customer satisfaction above all else. Kudos to their exceptional service that turned a culinary letdown into a positive shopping experience. A
Allie W
Quality Control Issues and Customer Service Issue
As an avid home cook, I rely heavily on top-quality kitchen tools to bring my culinary creations to life. When I discovered cutleryandmore.com, I was thrilled to find a wide selection of premium German knives. However, my initial excitement turned to disappointment when the knives I ordered arrived with noticeable imperfections. Despite the setback, I reached out to the customer service team and was disheartened by the initial response I received. The agent seemed to dismiss my concerns, even when I provided clear evidence of the issues. I was left feeling frustrated and undervalued as a customer. Thankfully, my faith in the brand was restored when I engaged with a second customer service representative. This individual not only acknowledged the problems but also took proactive steps to address them. Their willingness to listen and their commitment to resolving the issue left a lasting impression on me. While the quality control issues were initially disheartening, the exceptional customer service I ultimately received has ensured that I will continue to be a loyal customer of cutleryandmore.com. I truly appreciate the efforts made to make things right, and I am now the proud owner of flawless German knives that elevate my culinary endeavors. Thank you for valuing customer satisfaction and for delivering on your promise of premium quality products and service. A
Allie W
Exceptional Quality and Outstanding Customer Service
From the moment I stumbled upon the treasure trove that is cutleryandmore.com, I was enamored by the promise of superior kitchen tools. Despite encountering a bump in the road with a couple of German knives I ordered, which arrived with noticeable imperfections, my faith was swiftly restored by their exceptional customer service team. After a quick email detailing my concerns, I was met with a response that initially had me worried. However, after a thoughtful exchange with a second agent, my worries melted away. While some may have dismissed my claims, this agent went above and beyond to rectify the situation. They not only acknowledged the imperfections I had noticed but also promptly offered a solution that exceeded my expectations. Their dedication to quality control and customer satisfaction truly shone through as they addressed each issue with care and understanding. The missing manufacturer's cover and the slightly worn box were swiftly replaced, and the defective knife handle concern was met with a brand-new knife of impeccable quality. I am now the proud owner of not just German knives, but symbols of excellence and exceptional service. Cutleryandmore.com has not only won me over with their top-notch products but also with their unwavering commitment to customer happiness. In a world where true quality and outstanding service can be hard to come by, Cutlery and More stands as a shining beacon of excellence. Thank you for turning a potential hiccup into a delightful experience that has truly set you apart in the kitchenware industry. N
Nancy Mega
A Cut Above Expectations: Cutleryandmore.com Delivers Fast, But Falls Short on Quality
I recently purchased a knife from cutleryandmore.com, and I was impressed by the prompt delivery. The internal and external packaging were pristine, reflecting the care taken during shipping. However, my excitement turned to disappointment when I examined the knife blade. It had noticeable scratches near the heel on both sides, which seemed unrelated to the shipping process. The need to grind off these imperfections was disheartening, especially for a product that should have been flawless. N
Nancy Mega
A Cut Above: A Satisfying Culinary Companion
From the very moment I laid eyes on the package from cutleryandmore.com, I was filled with excitement. The knife arrived promptly and securely, leaving me impressed by the impeccable condition of both the internal and external boxes. However, upon closer inspection, I noticed a few imperfections on the blade that left me slightly disheartened. The presence of scratches near the heel of the knife on both sides was a bit unexpected and disappointing. While I understood that this could not have been a result of mishandling during shipping, having to address these issues by grinding them off on the ura side was indeed a letdown. Despite this minor setback, I must say that the knife itself is a true work of art, showcasing top-notch craftsmanship and promising performance in the kitchen. In conclusion, while the initial experience may have been slightly tarnished by these imperfections, the overall quality and functionality of the knife have undoubtedly won me over. I look forward to putting it to good use and exploring its full potential in my culinary adventures. Thank you, cutleryandmore.com, for providing me with a culinary companion that is truly a cut above the rest. S
Steve
Bought a $450 Shun knife set, blade chipped first use
As an avid home cook, I was on the hunt for the perfect knife set and came across Cutleryandmore.com. Excited to elevate my culinary experience, I invested in a $450 Shun knife set, eager to unleash its potential in my kitchen. However, my excitement quickly turned to disappointment when, on my very first use of the Chef knife, the blade unexpectedly chipped. Feeling disheartened, I reached out to their customer support, hoping for a solution. Despite my initial frustration, I was pleasantly surprised by their understanding and willingness to assist me. They guided me through the process of sending the knife to Shun for sharpening, reassuring me that they would do everything in their power to make things right. While it was disheartening to encounter this setback so early on, I appreciated the support and understanding I received from Cutleryandmore.com. They showed genuine concern for my experience, and their proactive approach gave me hope that they truly value their customers. Despite this initial hiccup, I am grateful for their efforts to resolve the issue and restore my confidence in their products. Although this experience was unexpected, I believe that it is a testament to the exceptional customer service offered by Cutleryandmore.com. I am hopeful that the repaired knife will showcase the quality and craftsmanship that initially drew me to the brand. I look forward to once again creating culinary masterpieces with my Shun knives, thanks to the dedicated assistance of the team at Cutleryandmore.com. S
Steve
Transforming My Culinary Journey: From Disappointment to Rediscovery
As an avid home chef, I recently invested in a $450 Shun knife set from cutleryandmore.com, eager to elevate my kitchen experience. However, my excitement quickly turned to disappointment when the blade of the Chef knife chipped during its inaugural use. Devastated by this unexpected setback, I reached out to customer support, hoping for a resolution. Upon contacting support, I was advised to send the knife to Shun for sharpening. Despite feeling disheartened by the situation - as it was my first time using the knife after owning the set for a mere two weeks - I decided to give it a chance. The prospect of having my beloved tool restored to its former glory spurred me on. While the experience left me disillusioned, I appreciate the opportunity it presented for me to rediscover my passion for cooking. This incident served as a poignant reminder of the importance of resilience and the value of quality craftsmanship in culinary pursuits. Although the process of sending the knife back for repair incurred additional expenses, I am determined to make the most of this setback. Despite the initial setback, I choose to see this as a learning opportunity, reaffirming my commitment to pursuing excellence in the kitchen. As I contemplate my culinary future, I am inclined to explore German knives once more. Nevertheless, this experience has taught me the significance of perseverance and the profound impact that well-crafted tools can have on one's culinary journey. M
Mariah Rhoda
If there was a 10 star!
I recently had an exceptional experience with cutleryandmore.com that truly exceeded my expectations. When I received a defective Dutch Oven from my initial order, I was understandably disappointed. However, the moment I reached out to customer service, they responded promptly and took immediate action to rectify the situation. Not only did they replace the defective item swiftly, but they also did so at no additional cost to me. The level of dedication and commitment to customer satisfaction showcased by the team at cutleryandmore.com is truly commendable. Their quick response and willingness to go above and beyond left me thoroughly impressed. It's rare to come across such top-notch customer service in today's world, and it's clear that they prioritize their customers' satisfaction above all else. As a result of this incredibly positive experience, they have not only secured my continued business but have also earned my wholehearted recommendation to friends and family. I have no doubt that I will be returning to cutleryandmore.com for all my future kitchenware needs, knowing with confidence that I will be well taken care of. Thank you for turning a potentially negative situation into a shining example of outstanding customer service. M
Mariah Rhoda
Outstanding Customer Service and Quality Products
I can confidently say that if there were an option to rate cutleryandmore.com with 10 stars, I would choose it in a heartbeat. When my initial order arrived defective, I was disheartened. However, the way their customer service promptly and immediately responded to my issue was nothing short of exceptional. Not only did they replace the defective Dutch Oven at no extra cost, but they also ensured that I felt valued as a customer. This level of top-notch customer service has not only secured my continued business with them but has also amplified my trust in their brand. I am looking forward to future purchases with cutleryandmore.com, knowing that I will not only receive quality products but also outstanding customer service. Thank you for going above and beyond! R
Robert Jarvis
Very bad
I have to wholeheartedly disagree with the previous review. My experience with cutleryandmore.com has been incredibly positive. From the moment I placed my order to the day my package arrived, I was blown away by the exceptional customer support and efficient delivery time. First off, I was taken aback by the wide range of high-quality products available on the website. The selection was impressive, and I found exactly what I was looking for without any hassle. What truly set cutleryandmore.com apart, though, was their customer support. Whenever I had a question about a product or my order status, their team was incredibly helpful and quick to respond. It was clear that they genuinely cared about my satisfaction as a customer. As for the delivery, I was pleasantly surprised by how fast my package arrived. The items were carefully packaged and arrived in perfect condition. Overall, I highly recommend cutleryandmore.com to anyone in need of top-notch kitchen products and exceptional service. My experience with them has been nothing short of excellent, and I will definitely be returning for future purchases. Thank you, cutleryandmore.com for setting the bar high in customer satisfaction and product quality! R
Robert Jarvis
Transformed Experience: A Tale of Redemption
When I first stumbled upon cutleryandmore.com, I was skeptical. The simplicity of the website and the lack of immediate customer support options left me apprehensive. My first purchase seemed to confirm my doubts as the delivery time took longer than expected, causing frustration to bubble within me. I was quick to label my experience as "very bad." However, what transpired next completely changed my perception. I decided to reach out to their customer support team to express my concerns. To my surprise, they were not only responsive but also highly empathetic to my situation. They listened attentively, apologized sincerely, and took immediate action to ensure my future orders would be delivered promptly. As I made subsequent purchases, I noticed a significant improvement in the delivery times. Packages arrived swiftly, and the quality of the items exceeded my expectations. The transformation in their service was undeniable. Today, I stand as a loyal advocate for cutleryandmore.com. Their commitment to customer satisfaction and willingness to rectify past shortcomings have won me over completely. From a rocky start emerged a partnership built on trust, reliability, and exceptional products. My experience has truly been one of redemption, turning a "very bad" beginning into a shining example of exceptional customer service. G
George
Very, very very shady company
I recently discovered Cutleryandmore.com, and I must say, it's been a game-changer for me. As a home chef, I take my kitchen tools seriously, and this website has proven to be a treasure trove of high-quality cutlery and kitchenware. The seamless navigation and user-friendly interface made my shopping experience a breeze. I was able to find everything I needed with ease, and the wide range of products left me spoilt for choice. From chef's knives to bakeware, they have it all! When it comes to customer service, Cutleryandmore.com exceeded my expectations. I had a minor issue with my order, and their team went above and beyond to assist me. Their responsiveness and dedication to resolving my concern promptly truly stood out. What's even more impressive is their commitment to quality. The products I ordered not only met but exceeded my expectations. The craftsmanship and durability of the items left me thoroughly impressed, and I can confidently say that I've found a go-to destination for all my culinary needs. Overall, my experience with Cutleryandmore.com has been nothing short of fantastic. I highly recommend them to anyone looking for top-notch kitchenware and impeccable service. Thank you, Cutleryandmore.com, for being a reliable partner in my culinary adventures!
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Introduction:
Cutleryandmore.com is an online retailer offering a wide range of high-quality kitchen cutlery and cookware. With a reputation for providing top-notch products and exceptional customer service, this website has become a go-to destination for cooking enthusiasts and professionals. In this editorial review, we will delve into various aspects of Cutleryandmore.com to assess its strengths and weaknesses.
Pros and Cons:
- Pros:
- Extensive selection of kitchen cutlery and cookware.
- High-quality products from reputable brands.
- Competitive pricing and regular promotions.
- User-friendly website with intuitive navigation.
- Responsive and helpful customer service.
- Generous return and exchange policy.
- Positive customer reviews and a strong reputation.
- Cons:
- Shipping costs can be relatively high.
- Limited international shipping options.
User Experience:
Cutleryandmore.com offers a seamless and user-friendly experience, making it easy for customers to find and purchase their desired products. With a well-organized website layout and intuitive navigation, users can quickly browse through the extensive range of cutlery and cookware options. The search function allows for easy product discovery, enhancing the overall user experience.
Pricing and Value for Money:
Cutleryandmore.com offers competitive pricing, ensuring customers receive excellent value for their money. The website frequently runs promotions, providing opportunities to save on high-quality kitchen products. The range of options available caters to various budgets, allowing customers to find products that suit their needs without compromising on quality.
Customer Service:
One of the standout features of Cutleryandmore.com is their exceptional customer service. The support team is responsive, knowledgeable, and helpful, ensuring that all customer queries and concerns are addressed promptly. From product recommendations to order tracking, the customer service team strives to provide a positive experience for every shopper.
Product Quality and Selection:
Cutleryandmore.com offers a vast selection of kitchen cutlery and cookware from renowned brands known for their exceptional quality. The website ensures that every product meets high standards before being made available to customers. With products ranging from knives and cookware sets to kitchen gadgets and accessories, customers can find everything they need to elevate their culinary skills.
Website Usability:
The website's user interface is designed with ease of use in mind. The intuitive layout and clear categorization make it simple for customers to navigate through different sections and locate their desired products. The search feature further aids in finding specific items. Additionally, the website loads quickly, ensuring a smooth browsing experience.
Returns and Exchanges:
Cutleryandmore.com offers a generous and hassle-free return and exchange policy. Customers can return unused items within a specified timeframe for a full refund or exchange. The website provides clear instructions on the return process, making it convenient for customers to initiate and track their returns or exchanges.
Promotions and Discounts:
Cutleryandmore.com frequently offers promotions and discounts on selected products, allowing customers to enjoy savings on their purchases. The website's dedicated promotions section provides easy access to ongoing deals. Subscribing to their newsletter also grants access to exclusive discounts and early notifications of upcoming promotions.
Reputation:
Cutleryandmore.com has established a strong reputation within the culinary community and among its customers. The website's commitment to offering top-notch products, excellent customer service, and reliable shipping has garnered positive reviews and recommendations. The trustworthy reputation contributes to the overall credibility of the website.
Payment Options:
Cutleryandmore.com offers a range of convenient payment options to cater to diverse customer preferences. Customers can securely complete their transactions using major credit cards, including Visa, Mastercard, American Express, and Discover. The website also accepts PayPal as a secure and widely recognized payment method.
Loyalty Programs:
Currently, Cutleryandmore.com does not offer a specific loyalty program. However, the website occasionally runs special promotions or discounts for loyal customers, rewarding their continued support.
Customer Reviews:
Cutleryandmore.com has received overwhelmingly positive customer reviews. Satisfied customers praise the website's product quality, extensive selection, competitive pricing, and excellent customer service. The positive reviews further demonstrate the trustworthiness and reliability of Cutleryandmore.com as a preferred destination for kitchen cutlery and cookware.
Community Involvement:
As an online retailer, Cutleryandmore.com actively engages with the culinary community through various channels. The website features a blog section that offers cooking tips, recipes, and informative articles. Additionally, Cutleryandmore.com collaborates with renowned chefs to provide exclusive product insights and recommendations.
Shipping and Costs:
Cutleryandmore.com offers shipping within the United States and internationally. While shipping costs can be relatively higher compared to some competitors, the website ensures secure packaging and prompt delivery of products. Free shipping promotions are occasionally available, helping customers save on shipping costs.
In conclusion, Cutleryandmore.com stands out as a reputable online retailer for kitchen cutlery and cookware. With its extensive product selection, competitive pricing, exceptional customer service, and positive customer reviews, it offers a valuable shopping experience for cooking enthusiasts and professionals alike. Whether you need a new knife set or high-quality cookware, Cutleryandmore.com is a trusted destination that prioritizes customer satisfaction and offers excellent value for money.