Users Voice for Cwsellors

11% users rated Terrible
2% users rated Poor
1% users rated Average
4% users rated Very Good
83% users rated Excellent
Pie Chart Review Representation for Cwsellors
Cwsellors Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Aug 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 4.4 3.7 4.5 4.5 3.8
Oct 2022 4.5 4.6 2.5 3.6 4 4.2
Nov 2022 4 4.2 3 4.4 4.2 2.8
Dec 2022 5 5 5 5 5 5
Mar 2023 4.2 3.6 5 4.1 4.1 3.4
Line Chart for Rating of peer stores

cwsellors.co.uk

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fragrancex.com

Detailed Cwsellors Review by

Introduction

Cwsellors.co.uk is an online retailer that specializes in high-end jewelry and watches from some of the most prestigious brands in the world. Founded in 1979, the company has been providing its clients with high-quality products and exceptional customer service for over 40 years. Cwsellors.co.uk offers an extensive selection of luxury watches and jewelry, including engagement rings, wedding bands, necklaces, bracelets, earrings, and more.

Pros and Cons

Pros: cwsellors.co.uk offers a wide range of luxury watches and jewelry, free worldwide shipping, a 60-day money-back guarantee, and exceptional customer service. The website is user-friendly, and their products are genuine and come with a manufacturer's warranty. Cons: The prices are on the higher side compared to other online retailers, and the selection may not be as extensive as some competitors.

User Experience

Cwsellors.co.uk offers a user-friendly website that is easy to navigate. The products are well-organized, and customers can search by brand, category, or price range. Each product page includes high-quality images, detailed descriptions, and technical specifications. Customers can also read reviews from other buyers to help them make informed purchasing decisions.

Pricing and Value for Money

The prices at cwsellors.co.uk are on the higher side, but they offer value for money as they sell authentic, high-quality products that come with the manufacturer's warranty. Customers can also take advantage of free worldwide shipping, a 60-day money-back guarantee, and exceptional customer service.

Alternatives

Some alternatives to cwsellors.co.uk include other luxury watch and jewelry retailers such as Tiffany & Co, Cartier, and Bvlgari. However, cwsellors.co.uk has a more extensive selection of products compared to some of these competitors and offers free worldwide shipping and a 60-day money-back guarantee.

Customer Service

Cwsellors.co.uk offers exceptional customer service. Customers can contact customer service via phone, email, or live chat. They also offer a 60-day money-back guarantee and free worldwide shipping, which demonstrates their commitment to customer satisfaction.

Product Quality and Selection

Cwsellors.co.uk offers high-quality products from some of the most prestigious brands in the world, including Rolex, Omega, Breitling, and more. Their selection includes luxury watches, engagement rings, wedding bands, necklaces, bracelets, and earrings. However, the selection may not be as extensive as some competitors.

Website Usability

The cwsellors.co.uk website is user-friendly and easy to navigate. The products are well-organized, and customers can search by brand, category, or price range. Each product page includes high-quality images, detailed descriptions, and technical specifications. Customers can also read reviews from other buyers to help them make informed purchasing decisions.

Returns and Exchanges

Cwsellors.co.uk offers a 60-day money-back guarantee, and customers can return their purchases for a full refund or exchange. The company covers the cost of return shipping within the UK and offers free worldwide shipping on all orders.

Promotions and Discounts

Cwsellors.co.uk occasionally offers promotions and discounts on their website, such as free gifts with purchase, discounts on specific products, and seasonal sales. Customers can also sign up for the company's newsletter to receive exclusive promotions and updates.

Reputation

Cwsellors.co.uk has a solid reputation in the luxury watch and jewelry industry. The company has been providing its clients with high-quality products and exceptional customer service for over 40 years. They have positive reviews on Trustpilot, with an average rating of 4.8 out of 5 stars.

Payment Options

Cwsellors.co.uk accepts a variety of payment methods, including all major credit cards, PayPal, and bank transfers. Customers can choose the payment method that is most convenient for them.

Loyalty Programs

Cwsellors.co.uk does not currently offer a loyalty program, but customers can sign up for the company's newsletter to receive exclusive promotions and updates.

Customer Reviews

Cwsellors.co.uk has positive reviews on Trustpilot, with an average rating of 4.8 out of 5 stars. Customers praise the company's excellent customer service, high-quality products, and fast and free shipping.

Community Involvement

Cwsellors.co.uk is involved in various charitable initiatives, including sponsoring athletes and supporting local charities. They have also been recognized for their commitment to sustainability and ethical sourcing.

Shipping and Costs

Cwsellors.co.uk offers free worldwide shipping on all orders, and they use secure and trackable shipping methods. The company covers the cost of return shipping within the UK. However, international customers may be subject to customs charges and additional taxes.

Cwsellors Recent User Reviews

User Rating

5 stars

82

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Reviewer Name: Steven Kershaw

Review Submission Date: 2022-12-08

Review Title: Disgraceful customer service do not buy…
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Review Description: Disgraceful customer service do not buy Tag E4 it will not work correctly with apple iPhone requires 3 apps and still won’t record data correctly. Lots of information and issues over the internet in this exact problem yet this company refuse to help a £1700 waste of money UK sales of goods act ignored item not fit for purpose no acceptance despite call after call and ignored emails a disgrace

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Reviewer Name: Tracey Staerkle

Review Submission Date: 2022-12-08

Review Title: The service was amazing.
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Review Description: The service was amazing.My necklace arrived so quickly.The necklace is absolutely beautiful and I will definitely be ordering from you again.

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Reviewer Name: Lorraine Robson

Review Submission Date: 2022-12-08

Review Title: Quality jewellery beautifully presented
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Review Description: All aspects of online ordering easy to use. Prompt delivery. Competative prices. Always excellent quality products beautifully presented.

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Reviewer Name: Craig Francis

Review Submission Date: 2022-12-08

Review Title: Brilliant
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Review Description: As always - an absolute RAPID response - delivered on the dot the next day. I have used CW Sellors a few times for watches - great company, definitely recommend them to anyone.

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Reviewer Name: Craig (Brisbane)

Review Submission Date: 2022-12-07

Review Title: Website payment through PayPal/Aerpay…
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Review Description: Website payment through PayPal/Aerpay was not straight forward. Three payment hit my account before 2 eventually reversed. It took 2 weeks after the purchase in 19 November before tracking details/item sent. Will be Lucky to receive before Xmas for an item I expected to receive within a week.

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Reviewer Name: Martin L

Review Submission Date: 2022-12-07

Review Title: The help and friendliness of the staff…
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Review Description: The help and friendliness of the staff whilst making my purchase was excellent.Carmelina was patient and was very helpful in sorting a couple of things for me.I have dealt with CW Sellors on a few occasions and would recommend them.Thank you for your assistance

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Reviewer Name: graham and thanks for your order

Review Submission Date: 2022-12-07

Review Title: UNBELIEVABLE CUSTOMER SERVICE
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Review Description: The service from this company over the internet has been outstanding in particular one member of staff Ellis who has gone way way above the call of duty. I could write more about my experience too, mainly about Ellis who has been a star and for a young employee has been amazing.

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Reviewer Name: Alicia Wilkinson

Review Submission Date: 2022-12-06

Review Title: Order not received, invalid tracking
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Review Description: Received notification that the order had been shipped on 30th November. It’s now almost a week after it’s been shipped with DPD, the tracking number provided is saying invalid on the DPD website. I live chatted CW Sellors who told me ‘they are experiencing delays in updating the tracking’ but could give no further information on when my tracking number would be valid or when to expect my order.

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Reviewer Name: David Little

Review Submission Date: 2022-12-06

Review Title: Really great service
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Review Description: As always, CW Sellors, deliver great service! Would highly recommend this Company. Watch purchased at a fabulous price and delivery was made by DPD to avoid any inconvenience that would have been caused by using the Royal Mail, during the industrial action.

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Reviewer Name: Q Ho

Review Submission Date: 2022-12-06

Review Title: Happy customer
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Review Description: I have purchased a few items from this company and they were very good.They were all next day delivery. The only last item was delayed due to DPD delivery who changed their schedules several times without giving any explanation.

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