Cyclesense Reviews

Voted Good (5/5)

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20 Reviews

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These have gotten to be the most effective cycle…

My assessment for cyclesense.co.uk These have gotten to be the most effective cycle individuals going! Not solely was the service and supply spot on the director even referred to as me to ensure the dimensions, spec and what I needed the bike for had been all right, superb service! These are my goto bike individuals any further. Bravo

A Gem of a Store: Exceptional Service and Expertise!

Allow me to sing the praises of cyclesense.co.uk! Recently, I encountered a minor glitch with my order due to an IT hiccup. Despite the issue not being immediately brought to their attention, the team at Cyclesense demonstrated exceptional knowledge and support once informed. Their staff not only resolved the problem efficiently but also went above and beyond to ensure my satisfaction. This level of customer care and expertise is a rarity in today's market, making Cyclesense a true gem of a store. I wholeheartedly recommend them for their outstanding service and dedication to their customers.

A True Gem for Cyclists: CycleSense.co.uk

Let me tell you about my experience with Mark at CycleSense.co.uk. From the moment I walked in with my bike in need of repair, Mark's expertise and professionalism shone through. He meticulously explained every detail of the repairs required and kept me informed about the costs involved every step of the way. Not only did Mark deliver exceptional service, but he also went above and beyond by completing the repairs sooner than expected. The quality of work on my bike surpassed my expectations, leaving me with nothing but gratitude for Mark and his team at CycleSense.co.uk. I wholeheartedly recommend CycleSense.co.uk to any cyclist in need of top-notch service and care for their beloved ride. Thank you, Mark, and everyone at Cycle Sense, for being a true gem in the world of cycle repair.

Life-Saver Customer Service: A Christmas Miracle

When the pressure was on to find the perfect Christmas gift for our daughter, Cyclesense.co.uk came to the rescue in the most remarkable way. We were in a race against time to secure a specific-colored frog bike, one that seemed impossible to find locally in Hertfordshire. As a last-minute resort, we placed our order on a Friday, holding onto a glimmer of hope that it would arrive in time for the big day. To our absolute delight and surprise, the doorbell rang on Tuesday with the much-anticipated delivery - just in time for Christmas morning. The joy and relief we felt were indescribable. This experience with Cyclesense.co.uk has left an indelible mark on us, and we wholeheartedly recommend their exceptional service to anyone in need. Thank you for being the real Christmas miracle, Cyclesense.co.uk!

A Ride Into Happiness: Giant Fathom Review

Embracing the thrill of gifting my partner a Giant Fathom from cyclesense.co.uk, I embarked on a seamless online journey. The transaction was as smooth as a joyous ride through scenic trails, thanks to the website's user-friendly interface and exceptional communication. The moment the bike arrived, all securely packaged and ready to conquer the roads, the excitement peaked. With just a few finishing touches to add - the front wheel and handlebars - my partner was all set to pedal into the sunset, a picture of sheer delight. This purchase was a testament to a flawless process, leaving no room for any critique. I couldn't have asked for a better experience, feeling grateful for the efficiency and care that went into making this cycling dream a reality.

Above and Beyond: A Seamless Journey with Cyclesense.co.uk

Sharing my heartfelt experience with Cyclesense.co.uk - an unparalleled journey marked by exceptional service from beginning to end. The team's dedication shone brightly as they extended extra efforts to source parts from Koga, followed by meticulous fitting to perfection. The genuine care and attention to detail received during the process were truly noteworthy. What set this experience apart was the invaluable advice provided on our new bikes; it was evident that the team wasn't driven by sales targets but by a passion for cycling. There was no rushed feeling or forced decision-making - just a genuine desire to offer valuable insights and guidance. Trust and transparency exuded from every interaction, making the entire experience truly exceptional. Cyclesense.co.uk doesn't merely meet expectations; they exceed them effortlessly. A seamless blend of professionalism, expertise, and genuine care, making every step of the journey memorable. Highly recommend for a biking experience that goes beyond just a purchase - it's a partnership built on trust and expertise.

A Lifesaver on Two Wheels: A Heartfelt Tale of Exceptional Service

When my beloved eBike's motor decided to throw in the towel, I felt grounded, both figuratively and literally. However, my experience with cyclesense.co.uk would soon rewrite this narrative. The Workshop manager, Marc, became my hero as he seamlessly navigated the murky waters of liaising with the manufacturer and swiftly fitting a replacement motor. During my time stuck with short, flat rides on a pedal bike, Marc's dedication and expertise shone through. He didn't just fix a motor; he reignited my passion for cycling and the great outdoors. Now, thanks to his unwavering commitment to customer satisfaction, I find myself back in the hills, wind in my hair and freedom at my fingertips. As a septuagenarian cyclist, I can't help but feel eternally grateful for this second chance to explore the world on two wheels. cyclesense.co.uk not only fixed my eBike but also brought back a sense of adventure and joy that I thought I had lost. Thank you, Marc, and thank you, cyclesense.co.uk, for being a true lifesaver on two wheels.

Unmatched Service and Quality Bikes Await at Cycle Sense

Embarking on a quest for the perfect bikes, I encountered cyclesense.co.uk, and what a game-changer it was! Tired of false promises from giant retailers, the experience at Cycle Sense was a breath of fresh air. Prompt responses and genuine willingness to assist by David and his team set the stage for a memorable purchase. Opting for two bikes - one ex-hire and one brand new - the delivery process was nothing short of seamless. To my surprise, both bikes arrived promptly via courier. The meticulous packaging and preparation for shipment showcased the utmost care and professionalism. The ex-hire bike, resembling a new one, was a testament to Cycle Sense's commitment to quality. My excitement knows no bounds as I wholeheartedly endorse Cycle Sense for their exceptional service and top-notch products. Each interaction was a delight, making the buying journey a truly remarkable one. If you seek reliability, quality, and unmatched customer care, look no further than Cycle Sense - a true haven for bike enthusiasts.

A Lifesaver for Last-Minute Birthday Drama!

After a disappointing experience with another retailer jeopardizing my daughter’s 4th birthday gift, Cyclesense.co.uk came to the rescue like a knight in shining armor. Their customer service is simply outstanding. When the original retailer failed me after a month of waiting, Cyclesense not only had the same bike in stock but also responded to my plea promptly. Within just 30 minutes of sending an email, they reached out via phone call, ensuring swift and effective communication. In a mere 3 days, the bike was not only ready for collection but also saved my daughter’s special day. The level of service and professionalism displayed by Cyclesense during this critical time was beyond exceptional. I am truly grateful for their help and efficiency. If there were a rating higher than 5 stars, I would gladly give it to Cyclesense. They have earned my trust and loyalty for future bike purchases for my daughter. Thank you, Cyclesense, for being a beacon of reliability and customer care in the world of online retail.

When Excellence Meets Community: A True Gem in the World of Local Bike Shops

My experience with Cyclesense.co.uk has truly been a game-changer. From their swift and dependable service department to their unparalleled customer care, this shop embodies everything a local bike shop should be, and then some. I can't begin to count the number of times they've gone above and beyond to save me time, money, and unnecessary stress. Walking into Cyclesense feels like entering a welcoming community hub. Their extensive stock is impressive, but it's their profound knowledge and experience that truly set them apart. Each visit isn't just a transaction, but a meaningful social interaction where every customer is valued. For anyone seeking a blend of excellence and camaraderie in their biking journey, Cyclesense is the place to be. They have earned my trust and loyalty, making them my go-to destination for all biking needs.

Transformed My Ride: A Heartfelt Encounter at Cyclesense.co.uk

Stepping into Cyclesense.co.uk with a specific item in mind, I unexpectedly left with a whole new perspective on cycling gear, thanks to the exceptional service provided by John. His genuine passion for cycling shone through as he guided me to the perfect pair of Endura shorts, elevating my riding experience beyond measure. Not only did I find the ideal product, but John's personalized advice proved invaluable in ensuring I made the right choice. The level of expertise and dedication displayed by the staff at Cyclesense.co.uk is truly commendable and sets them apart in the cycling community. My visit was not just a shopping experience but a transformative journey that enhanced my love for cycling. I am immensely grateful for the outstanding service and expertise received at Cyclesense.co.uk. Thank you for not only meeting my needs but exceeding my expectations.

Exceptional Service, Unmatched Expertise – My Go-To Bike Haven!

After years of relying on cyclesense.co.uk for all my cycling needs, I can confidently say that this bike shop is a gem. The level of service and expertise offered by the team is unparalleled. From purchasing bikes for my family to getting custom wheels built and repairs done, they have never failed to impress me. One of the standout qualities of this shop is its reliability and honesty. The staff are genuine and knowledgeable, always striving to provide the best solutions for their customers. While you may find cheaper options online, the value of being able to check sizing in person and have any issues promptly addressed is priceless. Sure, the occasional Sunday closure may be a minor inconvenience, but it's understandable given the demands of the industry. Despite this, cyclesense.co.uk remains my top recommendation for anyone in need of quality bikes and exceptional service. Stick with the best, and you won't be disappointed!

Transformative Quality Service at Cyclesense: A Year of Cycling Joy!

Embarking on my cycling journey a year ago, I stumbled upon Cyclesense - a haven for cycling enthusiasts. From the very start, their commitment to customer satisfaction shone through. The team not only provided impeccable mechanical service but also offered invaluable advice, guiding me towards the best choices for my cycling needs. The array of products at Cyclesense is a cycling aficionado's dream come true. From wheels to clothing, everything exudes top quality. Personally, I have invested in wheels, tyres, rear mechs, lights, pumps, nutrition, and clothing - each purchase exceeding my expectations in terms of performance and durability. One standout experience was the full bike service I opted for earlier this year. The meticulous attention to detail and expertise poured into my road bike left me in awe. The transformation was tangible, breathing new life into my rides and enhancing my overall cycling experience. In a year filled with pedaling adventures, Cyclesense has been a constant companion, elevating my journey with their exceptional products and unparalleled service. For anyone seeking to elevate their cycling experience, Cyclesense is not just a destination; it is a gateway to a world of cycling joy and transformation.

Exceptional Service, Expertise, and Value!

Sharing my remarkable experience with Cyclesense.co.uk, I am truly impressed by their outstanding service. In my quest for a Croozer trailer, I contacted several retailers. Cyclesense stood out by promptly responding to my inquiries. Upon visiting their store, I was greeted warmly by a knowledgeable staff member who not only showcased the trailer but also demonstrated its features intricately. Spending over half an hour with us, he ensured we fully understood the product before making our purchase. Following our initial buy, we later ordered additional parts online. To our delight, the items arrived within two days, exceeding our expectations. The seamless online transaction further solidified our trust in Cyclesense's commitment to customer satisfaction. Their expertise, friendliness, and efficiency truly set them apart. I am delighted with my purchases and highly recommend Cyclesense for all cycling needs. Kudos to the team for their exceptional service!

From Singapore to Cyclesense: A Confident Journey

Having stumbled upon Cyclesense.co.uk in my search for the perfect bike, little did I know that I was about to embark on a seamless and joyful experience. As a customer based in Singapore, the idea of purchasing internationally seemed daunting at first. However, the team at Cyclesense swiftly alleviated my worries with their responsive and informative email assistance. Every detail, from the step-by-step guide on international shipping procedures to the transparent explanation of payment methods, was diligently provided. The reassurance regarding the shipping company responsible and the contingency plans in case of any delivery issues further solidified my trust in their service. With each interaction, my confidence grew, leading me to confidently seal the deal and eagerly anticipate the arrival of my new bike. As the delivery process unfolded flawlessly and the product exceeded my expectations, I couldn't help but feel immense gratitude towards the entire team at Cyclesense. Their professionalism and dedication not only made me a happy customer but also a loyal advocate. To my fellow international buyers out there, fret not and follow my lead. Cyclesense is not just a seller; they are a team of trustworthy experts committed to delivering exceptional service regardless of the distance. Buy with confidence, for your cycling dreams are in safe hands with Cyclesense. Thank you to everyone at Cyclesense for making my experience truly remarkable. Cheers to many more cycling adventures ahead!