Introduction
D2h.com is an Indian direct-to-home (DTH) satellite television service provider that has been serving millions of customers for over a decade. It is a subsidiary of DishTV India Limited and offers various subscription packages to cater to the diverse entertainment needs of its customers.
Pros and Cons
Pros: d2h.com offers various packages with a vast selection of channels and apps. It also provides options to customize and modify the packages as per the customer's requirements. The website is user-friendly, and the customer support is prompt and efficient.
Cons: The website lacks clarity in terms of pricing, and some channels may not be available in all packages. The installation charges may vary and are not fixed, which can be a hassle for customers.
User Experience
The d2h.com website is easy to navigate and provides a seamless experience for users. It offers various filters to sort the channels category-wise and provides detailed information about each channel. The website also has a user-friendly interface to modify packages and to add or remove channels.
Pricing and Value for Money
d2h.com offers various packages that range from basic to premium subscriptions. The pricing, while not transparent upfront, is reasonable and comparable to other DTH providers in the market. The customization options provide value for money, giving customers flexibility in choosing channels according to their preference.
Alternatives
Some alternatives to d2h.com are Tata Sky, Airtel Digital TV and Videocon D2H. All these providers offer similar services but with different channels and subscription packages.
Customer Service
d2h.com has a prompt and efficient customer support team available 24/7 via phone, email, and chat. They resolve issues quickly and are knowledgeable in their field.
Product Quality and Selection
All the channels offered by d2h.com are of good quality and provide a seamless viewing experience. The selection of channels is vast, and customers can choose their preferences along with add-on packages.
Website Usability
The d2h.com website is well-designed and easy to navigate. The filters and search options are useful in navigating through the channel options. The website also offers a mobile app for remote management of subscriptions and channels.
Returns and Exchanges
d2h.com allows returns and exchanges on their set-top boxes but has a strict policy on returning active subscriptions. Customers must read the terms and conditions before making a purchase.
Promotions and Discounts
d2h.com offers various promotions and discounts for new and existing customers. These discounts are subject to change, and customers must read the terms and conditions before making any purchase.
Reputation
d2h.com has a good reputation in the DTH market and has been in the industry for over a decade. They have a loyal customer base and offer various services that cater to the needs of a diverse customer base.
Payment Options
d2h.com offers various payment options such as debit/credit cards, net banking, and online wallets. The website is secure and follows strict guidelines for user data protection.
Loyalty Programs
d2h.com offers various loyalty programs, such as reward points and cashback offers for referring friends and family.
Customer Reviews
Customer reviews for d2h.com are mixed, with some complaints about the transparency of pricing and charges. However, the majority of customers are satisfied with the quality of services and customer support.
Community Involvement
d2h.com is actively involved in community outreach programs and social initiatives. They have collaborated with various NGOs and have provided help during national disasters.
Shipping and Costs
Shipping and installation charges are not fixed and may vary depending on the location and the package selected. Customers should read the terms and conditions before making a purchase.
In conclusion, d2h.com is a reliable option for a DTH subscription, offering a vast selection of channels and customization options. While there may be some transparency issues with pricing, the prompt and efficient customer support is a redeeming feature. The website is easy to use, providing filters and search options to help customers navigate the vast selection. Overall, d2h.com offers value for money and caters to the diverse entertainment needs of its customers.
