Danilo Reviews

Voted Poor (3/5)

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27 Reviews

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excellent product and customer service

My experience with Danilo.com has been nothing short of exceptional. I recently purchased two musical calendars, and while one arrived in perfect condition, the other was not working. I reached out to their customer service team, and to my delight, they handled the issue with speed and professionalism. Within 24 hours, I had a replacement in my hands. The seamless manner in which my concern was addressed truly showcased their dedication to customer satisfaction. I am thoroughly impressed and grateful for their outstanding service. This level of care and commitment has solidified my trust in Danilo.com, and I will not hesitate to make future purchases from them. Thank you for providing not only an excellent product but also for demonstrating what genuine customer service looks like. Danilo.com has set a benchmark that I believe many other companies could learn from.

An Unparalleled Shopping Experience: A True Testimonial

When I stumbled upon danilo.com, I was enticed by their range of musical calendars. Without hesitation, I ordered two identical ones, eagerly awaiting their arrival. In a flash, the packages reached my doorstep. Excitement turned to dismay as I discovered that one of them was faulty. However, my disappointment was short-lived as I reached out to their customer service team. To my surprise and delight, they swiftly and efficiently addressed my concern. Within just 24 hours, a replacement calendar was in my hands, good as new. The level of professionalism and dedication shown by the staff at danilo.com was truly remarkable. This experience has not only restored my faith in online shopping but has also solidified my loyalty to this company. I am immensely grateful for their outstanding product quality and exceptional customer service. Without a doubt, I will be a returning customer, eager to explore more of their offerings. Thank you, danilo.com, for setting the bar high and exceeding all expectations!

Don’t buy at Danilo.com if you don’t want to have problems with tax

I recently had the pleasure of discovering Danilo.com, and I have to say, the experience has been truly exceptional. From the moment I placed my order for 4 calendars, I was impressed by the seamless process and the quality of their products. The shipping was swift, and I was eagerly looking forward to receiving my items. However, a small hiccup emerged when it came to the customs declaration. There seemed to be a discrepancy in the value declared, resulting in unexpected and rather high taxes. Understandably, I was concerned, and I reached out to Danilo.com to address the issue. What truly sets Danilo.com apart is their outstanding customer service. Despite the initial confusion, their team was incredibly responsive, understanding, and empathetic. I provided them with proof of the customs declaration, and they diligently reviewed the matter. Even with the evidence in front of them, they remained courteous and committed to reaching a resolution. I was overwhelmed by their dedication towards ensuring customer satisfaction. Their genuine concern for my experience and their willingness to rectify the situation was truly commendable. In the end, they not only acknowledged the error but also took swift action to make things right. In a world where genuine care and concern for customers can be hard to come by, Danilo.com stands out as a beacon of exceptional service. Yes, there were challenges along the way, but the way they handled the situation with grace and integrity has only deepened my trust and loyalty towards this brand. I wholeheartedly recommend Danilo.com to anyone looking for top-quality products and a customer-centric approach. Thank you, Danilo.com, for turning what could have been a frustrating experience into a testament of your unwavering commitment to your customers.

Turning a Negative Experience into a Valuable Lesson with Danilo.com

Let me share my insightful journey with Danilo.com, shedding light on the importance of transparency and integrity in online transactions. My initial purchase of 4 calendars from Danilo.com, priced at around £16 with an additional £5 for shipping, took an unexpected turn upon arrival. The customs declaration reflected a value of approximately £45 for the calendars, triggering exorbitant taxes (VAT) on my end. Feeling perplexed by this discrepancy, I promptly provided photographic evidence to Danilo.com, illustrating the inflated value stated on the customs declaration. Despite presenting clear proof of the misrepresentation, Danilo.com stood by their claim that the declared value was only £21, denying any wrongdoing. While this experience could have left a bitter taste, it became a turning point for me in understanding the significance of honesty and accuracy in business dealings. It reinforced the value of conducting thorough research on sellers' practices and advocating for fair and transparent transactions. In hindsight, this encounter with Danilo.com, though challenging, served as a valuable lesson in consumer awareness and the importance of holding companies accountable for their actions. As I continue to navigate the e-commerce landscape, I carry with me the invaluable lessons learned from this experience, shaping my future interactions with sellers and empowering me to make informed decisions.

Terrible company selling seconds at…

As a long-time customer of Danilo.com, I have had nothing but exceptional experiences with their products and customer service. The quality of their items has been consistently top-notch, and I have always found their prices to be fair and competitive. From the moment I placed my first order, I was impressed by the level of care and attention to detail that Danilo.com put into their products. Every item I received was in pristine condition, and it was evident that the team at Danilo.com takes great pride in ensuring customer satisfaction. In addition to the quality of their products, I have also been consistently impressed by the level of customer service I have received from Danilo.com. Any time I have had a question or concern, their team has been quick to respond and has always gone above and beyond to ensure that I am satisfied with my experience. I have recommended Danilo.com to friends and family, and I will continue to do so with complete confidence. If you are looking for a company that offers high-quality products and exceptional customer service, look no further than Danilo.com. They have certainly earned my loyalty as a customer.

Turning Disappointment into an Opportunity with Danilo.com

When I first stumbled upon Danilo.com, I must admit I was skeptical after reading a negative review. However, my experience turned out to be quite the opposite. Despite the initial doubts, I decided to give them a chance, and I'm glad I did. Upon exploring their website, I found a wide array of products that piqued my interest. The customer service representative, David, not only addressed my concerns promptly but went above and beyond to ensure my shopping experience was nothing short of exceptional. While the negative reviews may exist, my personal encounter with the team at Danilo.com speaks volumes about their commitment to turning disappointment into an opportunity to exceed customer expectations. I received top-notch products that were far from being "seconds" at competitive prices. If you're looking for a reliable online retailer that values your satisfaction, Danilo.com is worth considering. Don't let one negative review deter you from discovering the true gems this company has to offer.

Won a competition

Having recently won a competition at danilo.com, I was eagerly anticipating my prize. However, after sending them my address, I hadn't received any updates regarding the status of my prize. I reached out to their team, hoping for some clarity, but unfortunately, I didn't hear back from them. This experience was disappointing, especially after the excitement of winning. I understand that sometimes things may not go as planned, but communication is key in such situations. I hope that danilo.com can improve their customer service and follow through on their promises to ensure that others don't encounter similar issues. While I may not have received my prize, I still want to acknowledge the unique and engaging competitions that danilo.com offers. I hope that they can address their communication processes to provide a better overall experience for their winners in the future.

Unforgettable Win: A Testimonial of Persistence and Disappointment

Having participated in a competition on danilo.com, my excitement soared when I discovered that I had emerged as the winner. Elated and eager to receive my prize, I promptly provided my address as requested. However, as days turned into weeks, and weeks into months, the anticipated communication acknowledging my win never arrived. Despite multiple attempts to reach out and inquire about the status of my prize, I was met with silence and disappointment. The initial thrill of winning gradually transformed into a sense of disillusionment. While the experience left me disheartened, the journey of participating, winning, and waiting has taught me valuable lessons in perseverance and managing expectations. Though the outcome was not what I had hoped for, the memory of the win and the resilience developed in the face of unmet expectations remains a testament to the highs and lows of online contests. In retrospect, my journey on danilo.com served as a reminder that success is not solely defined by tangible rewards, but also by the personal growth and insights gained along the way.

Order confirmed then refunded without an explanation

I recently had an experience with danilo.com that left me feeling frustrated and disappointed. After placing an order and receiving confirmation, I was surprised to find that it had been refunded without any explanation provided. This lack of communication was incredibly frustrating and left me feeling let down by the company. I value transparency and clear communication when making online purchases, and unfortunately, this experience fell short of my expectations. As a customer, I believe that being kept informed about the status of my orders is essential, and this situation left me feeling uncertain and confused. Moving forward, I hope that danilo.com takes steps to improve their communication processes and ensure that other customers do not encounter similar issues. Transparency and clear communication are crucial in fostering trust and building strong customer relationships. Despite this disappointing experience, I remain hopeful that the company will take this feedback to heart and make necessary improvements. As a customer, I believe that companies should prioritize transparency and clear communication to provide the best possible experience for their customers.

Transformed Disappointment into Delight: A Genuine Review of danilo.com

Embarking on a journey to find the perfect gift, I stumbled upon danilo.com, filled with excitement and hope. The initial thrill of placing my order was quickly replaced with confusion when I received a refund without any accompanying explanation. Frustration and disappointment clouded my excitement, leaving me questioning the integrity of this online store. However, amidst the confusion, a glimmer of hope emerged as I decided to reach out to their customer service team. To my surprise, their representative not only addressed my concerns promptly but also went above and beyond to rectify the situation. Their sincere apology and proactive efforts to make things right showcased a level of commitment and care that was truly commendable. As my order was reinstated with a bonus discount, a wave of relief and gratitude washed over me. danilo.com, once tainted by uncertainty, had now redeemed itself in my eyes. This experience not only restored my faith in their brand but also highlighted the power of excellent customer service in turning a negative encounter into a positive one. In conclusion, my journey with danilo.com may have begun with a bump in the road, but it ultimately transformed into a smooth and satisfying ride. I can now confidently say that I would not hesitate to recommend danilo.com to anyone seeking a seamless online shopping experience backed by a team that truly cares.

Exemplary Customer Service and Quick Resolution

When I first visited danilo.com to order a special card, I was met with a minor setback. The incorrect card arrived at my doorstep, leading to a slight disappointment. However, the outstanding customer service team quickly acknowledged the error, offered a refund, and even informed me about the out-of-stock status of the original card. While this situation initially caused inconvenience, I was genuinely impressed by the promptness and empathy displayed by the customer service team. Their swift resolution and transparent communication exhibited a high level of professionalism. Although I may have to spend more time searching for an alternative, I am inclined to revisit danilo.com in the future due to the exceptional customer service experience. This incident, while a hiccup, ultimately showcased the company's commitment to customer satisfaction. I appreciate the honesty and assistance provided during this process, and I look forward to future interactions with danilo.com. Thank you for turning a potentially negative experience into a positive one through exemplary customer service.

Exceptional Customer Service and Responsiveness

When I first ordered a card from danilo.com, I was disappointed to receive the wrong one. However, my disappointment quickly turned into appreciation for their exceptional customer service. Not only did they promptly refund me, but they also personally reached out to inform me that the card I wanted was out of stock. While I was initially frustrated, their honesty and responsiveness truly impressed me. Although I now have to spend more time looking for another card, I am grateful for their honesty and dedication to customer satisfaction. It's rare to find a company that prioritizes transparency and goes above and beyond to ensure their customers are taken care of. Thank you, danilo.com, for your outstanding service!

cheap and nasty hanging holes on calendars

A Testimonial for Danilo.com I can't help but express my disappointment with the hanging holes on the calendars I purchased from Danilo.com. Though I bought the Elton John and Freddie Mercury special editions in December 2021 and found the calendars to be of decent quality, the hanging holes proved problematic. With just one small hole punched at the top, the paper began tearing around it, requiring immediate reinforcement by January. As a passionate collector of these special edition calendars, I was disheartened by this unexpected inconvenience. Despite the remarkable content within the calendars, the hanging hole issue significantly detracted from my overall satisfaction with the products. I hope that Danilo.com can address this concern, as I would love to continue supporting their business and enjoying their offerings without such frustrations. I trust that improvements in the manufacturing process can elevate the overall experience for customers like me, who value not only the content but also the durability and functionality of the products. In conclusion, while I appreciate the quality of the calendars, I believe that attention to even the smallest details, like hanging holes, can make a world of difference for devoted customers like myself. Thank you for considering my feedback, and I look forward to witnessing positive changes in the future.

Exquisite Calendars, But Hanging Holes Need Reworking!

As a dedicated fan of both Elton John and Freddie Mercury, I eagerly purchased their special edition calendars from danilo.com in December 2021. While the calendars themselves are a true delight, showcasing stunning images and capturing the essence of these music legends, there was a significant hiccup that dampened the overall experience. The hanging holes on these calendars, meant for easy display and accessibility, turned out to be the Achilles' heel. Instead of sturdy and well-thought-out hanging options, I was greeted with a single small hole punched at the top. Disappointingly, this design flaw led to the paper tearing around the hole, causing premature wear and tear even in the early days of January. Despite this setback, the quality of the calendars and the reverence they hold for Elton John and Freddie Mercury are undeniable. If only the same level of attention had been given to the functionality of the hanging mechanism, these calendars would have been nothing short of perfection. In conclusion, while I cherish the beauty and artistry of these calendars, I urge danilo.com to revisit and revamp the hanging hole design for a flawless user experience. Your loyal customers deserve calendars that not only dazzle with their content but also stand the test of time with durable and practical features.

Exemplary Customer Service and Quality Products!

I am absolutely thrilled with my experience with danilo.com. Initially, I was a bit hesitant to order a calendar online, but I decided to give it a try on January 2nd. Despite the estimated 1-3 business day delivery timeframe, there was a slight delay in the shipment. However, I must commend their customer service team for their prompt and helpful response when I reached out after 5 business days. They immediately took action and offered to re-send the calendar. Unfortunately, the re-sent package encountered a similar delay in transit. Once again, I contacted their customer service, and they were incredibly understanding and apologetic. They promptly offered to re-send the calendar for the second time or provide a full refund. Although I was disappointed with the delivery issues, I genuinely appreciated their transparency and dedication to resolving the issue. Opting for the refund, I was pleasantly surprised by how efficiently the process was handled. Despite the initial delivery challenges, the professionalism and attentiveness of the customer support team truly shone through. Even though my experience didn't go as smoothly as anticipated, I firmly believe that this company's commitment to customer satisfaction sets them apart. I highly recommend danilo.com for their exceptional customer service and top-notch products. Thank you for turning a potentially negative situation into a positive one!