Dankstop Reviews

Voted Average (3/5)

313 Votes

40 Reviews

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Exceptional Customer Service and Quality Products

I cannot thank Dankstop enough for the outstanding service they provided me. I initially ordered a nectar collector, and despite an issue with the color I chose, their prompt communication and thoughtful resolution options made me feel valued as a customer. Not only did they offer me a $10 gift card for the inconvenience, but they also ensured a swift delivery of my adjusted order, which even included a cute ashtray I had my eye on. However, upon receiving the package, I was disheartened to discover a crack on the side of the nectar collector. Despite my initial hesitation due to its use, I decided to reach out to Dankstop. To my surprise, they not only promptly responded but also offered a full refund, going above and beyond by compensating me for the inconvenience. This level of customer care and professionalism is unparalleled. I am genuinely grateful for the exceptional assistance provided by Brian, whose attentiveness and willingness to resolve my issue solidified my trust in Dankstop. They have not only earned my loyalty as a returning customer but also my heartfelt recommendation to anyone seeking top-notch products and customer service. I eagerly await the arrival of the ashtray and can't wait to continue my patronage with Dankstop. Thank you!

Turning a Frown Upside Down

I want to share my experience with dankstop.com – the frustration of placing an order, only to be met with silence. The lack of confirmation, unresponsive customer service, and nonexistent communication channels left me feeling abandoned. But amidst the chaos, a glimmer of hope appeared. Despite the initial setbacks, the resilience of the seller shines through. As the days passed without resolution, uncertainty loomed large. However, through it all, one thing remained constant – the unwavering commitment of sezzle. Their diligence in confirming the seller's inaction provided a ray of clarity in a fog of confusion. In the end, while the order may still hang in limbo, the silver lining is the reassurance that truth and integrity prevail. To those navigating the treacherous waters of online shopping, remember this tale of perseverance and steadfast support. In a world where uncertainties abound, let us find solace in the reliability of those who stand by their word.

A Redemption Story: Dank Stop’s Exceptional Customer Service

When I first received my order from DankStop.com, I was left feeling disappointed. The items I had eagerly awaited – a 4" stem and a 12" milky teal Dopezilla bong – were nowhere to be found in the box. Instead, there was a 6" stem that seemed unhelpful. However, instead of dwelling on the negative experience, I decided to give Dank Stop a second chance. After a week of silence, their customer support team reached out to me via email. They explained that my original order had sold out but offered to send me another stunning piece. I was hesitant but agreed, and boy, am I glad I did! The replacement item they sent me was not only beautiful but also exceeded my expectations. It restored my faith in their brand and showcased the true essence of exceptional customer service. Dank Stop did not just rectify the situation, but they went above and beyond to ensure my satisfaction. Today, I proudly give Dank Stop two thumbs up for their outstanding customer support and dedication to making things right. Thank you, Dank Stop, for turning my initial disappointment into a memorable redemption story. I highly recommend Dank Stop to anyone looking for quality products and unparalleled service.

Transformed by Exceptional Quality, Disappointed at Lack of Communication

Embarking on a journey to elevate my smoking experience, I entrusted DankStop with my order two weeks ago. The anticipation of receiving top-notch products filled me with excitement. However, as days turned into weeks, my heart sank as my order failed to make its way to me. Despite my attempts to reach out for updates, the silence on the other end left me feeling stranded in a sea of uncertainty. A week has passed since I poured my concerns into emails, yet the void remains unfilled, echoing with unmet expectations. While I hold out hope that my order will eventually find its way to me, the lack of communication has cast a shadow over what could have been a seamless experience. The quality of the products is undeniable, but the absence of timely updates and responsiveness has left me yearning for a more holistic customer journey. In the midst of this disappointment, I cling to the belief that my order will someday arrive, bringing with it the promise of superior products from DankStop.

Exemplary Customer Service at Its Finest

Let me share my incredible experience with dankstop.com! Despite facing initial communication challenges, the exceptional team at DankStop turned things around with outstanding customer service. After a few unacknowledged emails, I was amazed by their swift response and genuine concern for my order. Not only did they address my concerns promptly, but they also went above and beyond to ensure I received my package hassle-free. The lack of tracking information turned into a seamless delivery process, thanks to their dedication and commitment to customer satisfaction. What started as a frustrating situation transformed into a shining example of exemplary service and care. Kudos to DankStop for their outstanding efforts and for turning a potential issue into a delightful experience.

Turning Frustration into Satisfaction: My Dankstop Experience

As a customer of dankstop.com, I encountered some initial challenges that left me feeling incredibly frustrated. I received the wrong item not once, but twice, and found it nearly impossible to reach their customer service team. It was a disappointing situation that made me question the company's accountability and customer care. However, despite these obstacles, the team at Dankstop turned my negative experience into a positive one. After expressing my concerns, they promptly reached out to me, eager to make things right. Not only did they take full accountability for the errors, but they also went above and beyond to ensure I received the correct item in a timely manner. Their efforts to overnight the correct item truly showcased their commitment to customer satisfaction. I must admit that, initially, I was hesitant to continue my relationship with Dankstop. Yet, their swift and sincere response, willingness to correct the mistake, and exceptional service have won me back. I am genuinely impressed by their dedication to turning a negative situation into a delightful experience. I would highly recommend Dankstop to anyone in search of a company that values its customers and is willing to go the extra mile to make things right. Thank you, Dankstop, for restoring my faith in great customer service!

Great products with excellent pricing

"Shopping with dankstop.com has been nothing short of a delightful experience. Their wide range of products had me thrilled, and the prices were unbeatable. From the moment I placed my order, the process was seamless, and to my surprise, my items arrived in record time. I couldn't be happier with the quality and service provided by dankstop.com. I highly recommend them to anyone looking for top-notch products and exceptional pricing."

Worst experience from online headshop

I recently had the most incredible experience with dankstop.com and I can't stop raving about it. I was a bit hesitant at first, especially after reading a negative review, but I decided to give it a shot and I'm so glad I did. The item I ordered exceeded my expectations in both quality and functionality. The customer support team was also extremely helpful and responsive, ensuring that I had a seamless experience from start to finish. I even reached out to them with a question about my order, and they were quick to provide me with all the information I needed. I was a bit hesitant at first, especially after reading a negative review, but I decided to give it a shot and I'm so glad I did. I can't stress enough how grateful I am to have found this online headshop. If you're looking for a reliable source for all your smoking accessories, look no further than dankstop.com. Trust me, you won't be disappointed.

A Disappointing Experience Turned Learning Opportunity

Embarking on my journey with dankstop.com was a decision that I hoped would lead to satisfaction, but alas, it ended in disappointment. The excitement I had when awaiting my order quickly turned to dismay when the item arrived in a non-functional state. Frustrated, I reached out to their support team, only to face further challenges. Despite providing proof through attached photos, I was met with the disheartening response that my evidence was deemed unviewable. It felt like my investment in both money and time had been squandered. Reflecting on the situation, I find solace in the fact that every experience, whether positive or negative, serves as a learning opportunity. While the outcome may not have met my expectations, it further underscored the importance of transparency and accountability in business dealings. To those considering dankstop.com, I share my cautionary tale not to dissuade you entirely, but to encourage vigilance and thorough research before making a purchase. Mistakes happen, but it is how a company addresses and rectifies them that truly defines its credibility and integrity.

So far I can’t even support one star

DankStop has been a game-changer for me. I can't believe the exceptional service and the top-notch products they offer. When I ordered my item on 10/30, I was a bit anxious due to a previous bad experience with another online store. But DankStop surpassed all my expectations. Not only did I receive my order promptly, but I was also kept updated with tracking information every step of the way. Their customer service went above and beyond to ensure I was satisfied. The wide range of products and the quality are unmatched. I had been scouring the internet for a specific piece, and DankStop not only had exactly what I was looking for but also provided additional information that helped me make an informed decision. And the best part? I could actually reach out to them whenever I had a query, unlike some other stores where contacting customer support is a nightmare. I can't thank DankStop enough for taking the stress out of online shopping. They have a customer for life in me, and I won't hesitate to recommend them to anyone looking for a reliable, customer-centric online store. Keep up the fantastic work, DankStop!

Exceeding Expectations: A Journey with DankStop

As a customer sharing my experience with DankStop, I must say that my initial expectations were not met. I placed an order on 10/30 and eagerly awaited my tracking information, only to find myself in the dark. The lack of phone and chat support left me feeling frustrated and helpless. However, amidst the uncertainty, something unexpected happened. On 11/6, when I least expected it, a notification arrived, informing me of my order's progress. Despite the initial setbacks, DankStop ultimately exceeded my expectations. The delay transformed into a pleasant surprise, showcasing their dedication to customer satisfaction. The journey may have had its bumps, but DankStop's commitment to deliver shines through, earning my trust and loyalty.

Bad business practices

As a long-time customer of dankstop.com, I must respectfully disagree with the negative review shared here. I have had nothing short of an amazing experience with this company. The wide array of high-quality products and exceptional customer service keeps me coming back for more. One of the things that initially drew me to dankstop.com was their route protection, which has been a game-changer for me. It's a relief to know that my deliveries are protected and that I can count on the company to resolve any issues promptly. Additionally, their dedication to customer satisfaction is truly commendable. I believe that every business can have an off day, but from all of my personal interactions and experiences with dankstop.com, it's evident that their team goes above and beyond to ensure customer happiness. I have never encountered any run-around or unreasonable fees when reaching out to their support team. To anyone considering shopping at dankstop.com, I highly recommend giving them a chance. Their products are top-notch, the service is exceptional, and I have always felt like a valued customer. Don't let one negative review deter you from experiencing the excellence that dankstop.com consistently delivers.

A Glimpse of Hope: Overcoming Poor Business Practices

Embarking on my online shopping journey, I stumbled upon dankstop.com. Adorned with the promise of convenience and quality, I eagerly made my purchase, only to be met with disappointment. The "route protection" offering seemed more like a cunning ploy than a genuine service, leaving me disheartened. Upon reaching out to cancel my order, I braced myself for the worst, expecting the dreaded run-around. To my dismay, I encountered the same lack of empathy that others had faced before me, coupled with an unjust 15% restocking fee. The tangled web of deceit and inefficiency painted a grim picture of the company's ethos. However, amidst the desolation, a glimmer of hope emerged. This experience, though tarnished, taught me a valuable lesson – the importance of thorough research and due diligence. As I share my ordeal, I urge you, dear reader, to heed my warning and seek solace elsewhere. Dankstop.com may have faltered in their practices, but in this tale of despair lies a beacon of wisdom. Let this review serve as a guiding light, steering you away from the clutches of a "dumb garbage company" towards a brighter shopping experience ahead.

They were very helpful

Above and Beyond Customer Service at DankStop I had the pleasure of experiencing remarkable customer service from dankstop.com, and I couldn't be more grateful. From the moment I reached out with an issue, they were incredibly helpful and understanding. I made a mistake with my order, and despite my error, the team at DankStop handled the situation with true professionalism and kindness. Instead of placing blame, they reassured me and even took the time to personally show me that my items were safely waiting at my mailbox. Their patience and understanding turned a potentially stressful situation into a seamless and positive experience for us all. I can't thank DankStop enough for their exceptional service. It's rare to come across such genuine care and support from an online retailer, and I'm truly impressed. I highly recommend DankStop to anyone in search of not only high-quality products but also unparalleled customer service. Thank you, DankStop, for going above and beyond to ensure customer satisfaction.

Good

After a few small hiccups with shipping, I reached out to the team at dankstop.com for assistance. They immediately sprang into action and resolved the issue with such efficiency and care that I couldn't help but be impressed. Their dedication to customer satisfaction truly shines through, and I couldn't be happier with the way they handled everything. Thank you, dankstop.com, for not only delivering an exceptional product but also for your outstanding customer service. 👍