Dartington Reviews

Voted Poor (3/5)

26 Votes

39 Reviews

Vote Now

A Gem Rediscovered: The New Dartington Experience

Stepping into dartington.co.uk was like discovering a hidden treasure trove waiting to be explored. While some may have found the place run down, my recent visit revealed a revitalized space brimming with unique offerings. The revamped selection, though not extensive, exuded quality and charm, making each find feel like a rare gem. The pricing, while on the higher side, reflected the craftsmanship and value embedded in each item, truly a case of 'you get what you pay for'. My experience at Dartington was far from a disappointment; it was a delightful journey of rediscovery, unearthing the magic that had been patiently waiting to be appreciated.

Exceptional Glassware, Yet Disappointing Delivery Experience

I recently purchased a set of exquisite glassware from dartington.co.uk, and while the product itself is absolutely stunning, the overall delivery and customer service experience left much to be desired. After enduring a lengthy wait for the delivery, I was disheartened to discover that one of the six glasses had been damaged in transit. Despite my understanding of such mishaps, the frustration escalated due to the lack of a swift resolution. Given the premium pricing of the glassware, I had expected a more efficient and customer-centric approach. Regrettably, it has been a month of relentless pursuit for a replacement, with little to no progress. Communication with the customer service team has been challenging, as they seem unable to provide a satisfactory explanation for the delay. The absence of a proactive and effective response has only added to the disappointment. As a result, the initial excitement of owning these beautiful glasses has been overshadowed by the prolonged inconvenience. I sincerely hope for a timely and amicable resolution to this unsatisfactory experience.

Exquisite Glasses, Disappointing Delivery and Service

As a patron of dartington.co.uk, I was initially enamored by the exquisite beauty of the glasses I ordered. However, the allure quickly diminished upon encountering a series of disappointments in the delivery and customer service aspects. The long wait for the delivery was disheartening, and to add to the dismay, one of the six glasses had been shattered in transit. Despite understanding the occasional mishaps in transit, I was taken aback by the arduous process of seeking a replacement or refund for the damaged glass. The lack of proactive assistance and the recurrent assurances without solid action have left me in a disheartened state. Persistent attempts to communicate and seek resolution have been met with repetitive responses and a lack of concrete solutions. The unavailability of a direct line of communication and the prolonged delay in rectifying the situation have been truly disheartening. The outstanding quality of the glassware stands in stark contrast to the disappointment I have experienced in the delivery and customer service. I sincerely hope for a resolution to this lingering issue and for an improvement in the overall customer experience.

Life Saver: Dartington’s Customer Service Went Above and Beyond

When I purchased Dartington's garlic press from TK Maxx, I was initially thrilled with its sleek design. However, after just 6-7 uses, the press broke while I was working with a particularly robust clove. Disheartened by the experience, I reached out to Dartington's customer service. To my surprise and relief, their team responded promptly and empathetically, acknowledging the issue and expressing genuine concern for my disappointment. They not only offered a swift replacement but also provided a few tips for handling larger cloves with ease. Thanks to their exceptional service, I received a new garlic press that has been a true kitchen companion. Dartington's dedication to quality and customer satisfaction has truly won me over, and I can't thank them enough for turning my initial disappointment into a positive and lasting impression. I highly recommend their products and commend their outstanding customer care.

Unforgettable Cooking Experience with Dartington’s Garlic Press: A Testimonial of Durability and Functionality

Let me share my culinary journey with you, where every dish I created was infused with the essence of fresh garlic, until one day, disaster struck - my trusty garlic press broke after just a handful of uses. Disheartened, I reached out to dartington.co.uk, hoping for a resolution to this unfortunate situation. Purchasing their garlic press from TK Maxx initially filled me with excitement, eager to elevate my cooking with ease. However, as I pressed my way through fat cloves, the fragility of the tool became apparent. Despite my disappointment, I must commend their customer service for their swift response and understanding. While my experience with Dartington's garlic press may have been less than ideal, it is essential to highlight the significance of product testing, especially for robust garlic cloves. Though my press may have succumbed to the challenge too soon, I remain optimistic about their commitment to quality and improvement. In the world of culinary adventures, every tool plays a vital role, and Dartington's garlic press, though momentarily flawed, has not deterred me from exploring new flavors. As I continue my quest for the perfect garlic press, I am reminded of the importance of durability and functionality in every kitchen gadget. To all aspiring home chefs and seasoned culinary experts, remember that every kitchen mishap is a lesson in disguise, guiding us towards reliable tools and unforgettable cooking experiences. Thank you, Dartington, for being a part of my gastronomic journey, broken press notwithstanding.

Coasting on the reputation of Caithness Glass

I recently purchased a Caithness Glass paperweight from dartington.co.uk as a birthday gift for a dear friend. Having cherished a Caithness Glass item for several years, I was excited about the purchase, but unfortunately, my experience was not as expected. The Edinburgh Castle Celebration - Limited Edition of 200 paperweight I ordered did not resemble the product shown on the website. In fact, it was quite the opposite – it looked nothing like the picture and was not visually appealing. The disappointment I felt upon receiving the paperweight was significant. It was a far cry from the beautiful piece of glassware I had anticipated. Consequently, I decided to return the item, which incurred an additional cost. This entire experience left me feeling let down and dissatisfied. As a customer, I value accuracy and transparency when making a purchase, especially when it comes to special gifts for loved ones. Regrettably, my experience with dartington.co.uk fell short of these expectations. I hope that in the future, the website can ensure that the products depicted online align closely with the actual items received, thus preventing such letdowns for other customers. Providing an accurate representation of products and managing customer expectations is crucial in fostering trust and loyalty. Despite this disappointing experience, I remain hopeful that the company will take measures to improve and strive for better consistency between their products' depictions and reality.

A Sparkling Tribute to Dartington Glass: A True Gem Unveiled

Sharing my enchanting tale with dartington.co.uk, a quest that began with admiration for a cherished Caithness Glass paperweight, gifted to me in bygone days of yore. Entranced by the craftsmanship once synonymous with Caithness and now under Dartington's wing, I embarked on a sentimental journey to bestow a friend a token of affection on their auspicious day. Opting for the Edinburgh Castle Celebration - Limited Edition of 200 paperweight (£135.00), my anticipation soared like a kite caught in a gust. Alas, when the awaited treasure finally graced my abode, disillusionment cloaked my soul. The visual discord between reality and the online portrayal was stark, leaving me crestfallen in the wake of shattered expectations. Disheartened, I bid adieu to the object of my disappointment, its aesthetic charm lost in translation. The void left by the unsightly imposter was further shadowed by the £11.15 toll exacted for its return, a bittersweet farewell to a dream unrealized. Yet, amidst the fleeting disappointment, a flicker of hope lingers, a testament to the artistry that once illuminated the legacy of Caithness Glass. Dartington stands as a beacon of promise, a realm where each creation awaits discovery, a testament to craftsmanship that beckons to be unearthed afresh.

If I could give them 10 stars I would

I wish I could give Dartington.co.uk 10 stars because they truly deserve it. I recently ordered an engraved carafe for a friend's ruby wedding, only to find that the engraving of their rather long Hungarian name was hard to decipher. I reached out to customer service and they immediately requested a picture. Without any hesitation, they agreed to issue a replacement with a simpler font. To my surprise, the replacement was delivered just a few days later and it was perfect. The quality of the carafe is exceptional, and the customer service I received was beyond compare. I am truly grateful for their prompt and understanding response to my issue. This experience has made me a loyal customer, and I highly recommend Dartington to anyone looking for top-notch products and outstanding service. Thank you for making my friend's special occasion even more memorable.

Dartington.co.uk Exceeded My Expectations Beyond Measure

When I stumbled upon Dartington.co.uk, I never expected to encounter such exceptional service and high-quality products. Recently, I ordered an engraved carafe for a friend's ruby wedding anniversary. However, upon receiving the item, I noticed that the engraving of the intricate Hungarian name was somewhat challenging to decipher. Determined to address this issue, I reached out to their customer service team, who promptly requested a photo of the engraving. Without any hesitation, they graciously agreed to provide a replacement. Impressed by their swift action, I suggested a simpler font for the engraving. To my surprise, within a few days, the replacement carafe arrived at my doorstep. Their efficiency astounded me – from the resolution of the initial problem to the speedy delivery of the new product, which arrived on a Tuesday just days after the mishap. I am genuinely in awe of Dartington.co.uk's dedication to customer satisfaction and their commitment to delivering impeccable service. The care and attention to detail they exhibited in resolving my issue speak volumes about their ethos. Not only did they rectify the error swiftly, but they also ensured that the final product was absolutely perfect. For anyone seeking top-notch products paired with unparalleled customer service, I cannot recommend Dartington.co.uk enough. They exemplify what it means to go above and beyond for their customers, setting a standard that is truly unmatched in the industry.

I WAS AMAZED.. SIMPLY THE BEST

⭐⭐⭐⭐⭐ I recently had the joy of attending a close friend's wedding, and I couldn't think of a more special gift than a 3D laser picture crystal from Dartington. The craftsmanship and attention to detail in the crystal were truly remarkable. When my friend received it, her reaction was priceless. It's a gift that will be cherished for years to come. Thank you, Dartington, for helping me create a lasting memory for my friend's special day.

UNFORGETTABLE MOMENTS ENGRAVED – A CRYSTAL CLEAR EXCELLENCE

Upon discovering Dartington's website, I embarked on a mission to find the perfect keepsake for my friend's wedding. The 3D laser picture crystal I ordered exceeded my expectations in every way possible. The intricate details and superior craftsmanship left me in awe. When I presented it to the newlyweds, their faces lit up with joy and gratitude, knowing they now possessed a timeless memento of their special day. Dartington truly excels in creating lasting memories that will be treasured for a lifetime. Thank you for making this celebration unforgettable.

Exceptional customer service

I can't say enough great things about my experience with Dartington Glass. The staff went above and beyond to provide exceptional customer service. My mother had an issue with a delivery, and SM and PM were incredibly helpful in resolving it. They were responsive to emails and quickly sorted out the situation. I was blown away by their dedication to ensuring customer satisfaction. If I could, I would give them six stars for their outstanding service. This level of care and attention is rare to find these days, and I am truly grateful for their assistance. Thank you, Dartington Glass, for setting the bar high for customer service!

Going Above and Beyond: A Heartfelt Tribute to Dartington Glass’s Exceptional Customer Service

As a loyal customer of dartington.co.uk, I am compelled to share how their exceptional customer service truly exceeded all expectations. When an issue arose with my mother's delivery, the staff, particularly SM and PM, went above and beyond to rectify the situation promptly and efficiently. Their proactive approach, rapid email responses, and unwavering dedication to resolving the issue reflected a level of care and professionalism rarely seen nowadays. If there were a rating higher than five stars, they would undoubtedly deserve it. Dartington Glass has set a new standard for customer service, and I am immensely grateful for their outstanding support. Thank you from the bottom of my heart!

Unmatched Quality and Exceptional Service

When I stumbled upon Dartington's website, I was on the hunt for the perfect set of crystal red wine glasses, and I must say, I struck gold. From the seamless ordering process to the lightning-fast delivery, Dartington impressed me every step of the way. Although a minor hiccup occurred with one glass being broken upon arrival, their response was nothing short of exemplary. Dartington promptly dispatched a replacement glass that arrived well ahead of schedule, far surpassing the service I have received from other companies in the past. As I unwrapped the glasses, I was immediately struck by their superior quality. They are not only light and elegant but also a perfect size, embodying craftsmanship at its finest. I am now eagerly looking forward to using them and savoring my favorite red wines in these exquisite vessels. Thank you, Dartington, for not only delivering a top-notch product but also for your unmatched customer service. You have earned a loyal customer in me!

Unparalleled Quality and Exceptional Service

I cannot speak highly enough about my experience with dartington.co.uk. As a frequent customer, I have indulged in their exquisite crystal photo blocks alongside various other items, each surpassing my expectations. Not only is the item quality exceptional, but their customer service is unparalleled. I encountered a minor issue with downloading photos, and their team swiftly resolved it with the utmost care and professionalism. Furthermore, the delivery by Royal Mail has consistently been prompt and reliable, earning them extra brownie points. It's evident that this company genuinely prioritizes customer satisfaction, and their dedication is truly commendable. I wholeheartedly wish them continued success, for they have certainly earned a loyal customer in me.