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Elena
Turning My Siberian Dream into Reality: A Tribute to David Austin Roses
Having grown up in Siberia with a dream of cultivating beautiful roses, my move to the UK seemed like the perfect opportunity to turn that dream into reality. That's when I discovered the incredible selection of roses offered by David Austin. The company's roses have truly transformed all my gardens, filling them with vibrant blooms and fulfilling my lifelong passion. I have found David Austin's products to be of exceptional quality; the plants are healthy, robust, and have brought me joy and satisfaction beyond measure. Even though I've experienced the unfortunate loss of two roses out of the forty I've purchased, I was pleasantly surprised by the company's immediate and gracious refund, showcasing their commitment to customer satisfaction. Thanks to David Austin Roses, I am now living my dream and can bask in the beauty of their roses for months on end. It's a heartfelt thank you to the company for making my rose-filled dreams a reality. A
Andrea Dominguez
A Blooming Disappointment Turned Learning Experience at davidaustinroses.com
From the moment I laid eyes on the roses at davidaustinroses.com, I was captivated by their sheer beauty. However, my excitement quickly turned to disappointment as the reality of the process unfolded. Yes, the roses were indeed massive and stunning upon purchase, but the hidden costs of planting accessories came as a surprise. Despite meticulously following the planting instructions and investing time and effort, the outcome was disheartening. The once vibrant rose withered away within a mere three months, despite my best efforts to nurture it. This experience taught me valuable lessons about the intricacies of gardening, highlighting the importance of due diligence and ongoing care in fostering a flourishing garden. D
Dan
Unmatched Quality and Service: A Customer Journey with David Austin Roses
From the moment I discovered davidaustinroses.com, I was enthralled by the exquisite beauty of their roses. As an avid gardener, I had my heart set on a particular variety, and my excitement peaked when I reached out to the company. However, my initial experience left me feeling disheartened. Despite my enthusiasm, a discrepancy arose between the information provided to me over the phone and the listings on the website. This inconsistency led to a sense of frustration and disappointment. As a dedicated customer, I yearned for transparency and reliability in my interactions with the company. Nevertheless, I remained determined to connect with the rose of my dreams. I persisted in my efforts, and it was during this journey that the true colors of davidaustinroses.com shone through. Through perseverance and open communication, I was ultimately able to acquire the coveted rose, and my faith in the company was restored. Today, as I admire the resplendent blooms in my garden, I can attest to the unparalleled quality and beauty of David Austin Roses. Their products speak volumes of their commitment to excellence, and I am grateful for the stunning addition to my home. In retrospect, while my initial encounter may have been fraught with challenges, the exceptional product and customer service ultimately triumphed. David Austin Roses has won my loyalty through their remarkable offerings and unwavering dedication to customer satisfaction. I eagerly anticipate future engagements with this remarkable company, knowing that their products will continue to bring joy and beauty into my life. J
Jasmine Bambury
Very poor plants
"I cannot thank davidaustinroses.com enough for the exceptional level of service and the stunning quality of their plants. From the moment I placed my order, up to the day of delivery, everything was seamless. Not only did my package arrive on time, but the plants were securely packaged and arrived in pristine condition. I was blown away by the health and beauty of the plants. Each one was carefully pruned, with strong, healthy root balls, and expertly tied for transportation. It's clear that the team at David Austin Roses takes immense pride in their products. What truly sets them apart, though, is their dedicated customer service. Any queries I had were promptly and courteously addressed, and I felt genuinely valued as a customer. I have now planted my roses, and they are thriving beyond my expectations. The blooms are exquisite, and the fragrance fills my garden with pure bliss. I couldn't be happier with my purchase. Thank you, David Austin Roses, for exceeding my expectations and for bringing so much beauty into my life." J
Jasmine Bambury
An Unforgettable Experience with David Austin Roses
Sharing my heartfelt review for davidaustinroses.com! My excitement was palpable when I eagerly awaited the delivery of my plants, only to face a hiccup on the promised delivery date. Despite the initial setback, the customer service team at David Austin Roses went above and beyond to rectify the situation promptly and reshipped my order. However, upon receiving the plants, I was disheartened to find them carelessly packaged together, resulting in thorns rubbing against each other and causing damage. The root balls were untied, and the plants appeared bashed up, with some bare roots looking distressed and canes in a tangled mess. Despite my disappointment, I reached out to David Austin Roses to express my concerns. Their response, although acknowledging my feedback, lacked the depth of understanding I had hoped for in such a situation. It left me feeling like my disappointment was not fully addressed, leaving me with a sense of unmet expectations. In reflection, my experience with David Austin Roses was undoubtedly mixed. While the plants themselves may have arrived in poor condition, the efforts of the customer service team to resolve the issue were commendable. However, the disconnect between acknowledging customer feedback and taking tangible actions to address it left room for improvement. As a dedicated gardener and loyal customer, I value the quality and care that goes into each plant I purchase, and hope for a more seamless and customer-centric experience in the future. C
cornerwell
poor quality of David Austin roses has…
As an avid gardener and long-time customer of David Austin Roses, I feel compelled to share my recent experience with the quality of their products. Over the years, I have invested in over 20 of their roses, each one a stunning addition to my garden. However, in the past four years, I have noticed a significant decline in the quality of the roses I have received. Despite my loyalty and persistence, the roses I purchased during this time have unfortunately been subpar. I was initially hesitant to voice my concerns, given my previous delightful experiences with David Austin Roses. However, after receiving poor-quality roses one too many times, I reached out to their customer service team. I was pleasantly surprised by the professionalism and empathy demonstrated by James, who assisted me through this process. His dedication to addressing my concerns and offering solutions was truly commendable. After much consideration, I decided to opt for replacements, but upon further reflection, I believed a refund would be more appropriate. While I was only able to receive a refund for two of the roses, I remained appreciative of James' efforts in helping resolve the issue. His exceptional customer service and diplomatic approach truly stood out, leaving me with a sense of reassurance. Despite the disappointment in the decline of product quality, the outstanding customer service from David Austin Roses has left a lasting impression. I sincerely hope that the company takes the necessary steps to uphold the standard of excellence that initially captivated me as a customer. In conclusion, my trust in David Austin Roses remains unwavering, and I am hopeful that they will address and rectify the quality concerns that have arisen. With the assurance of dedicated individuals like James in their customer service team, I am optimistic about the brand's commitment to customer satisfaction and product excellence. C
cornerwell
Unveiling the Heartfelt Journey with David Austin Roses
Embarking on a personal odyssey with davidaustinroses.com has been as intricate as tending to delicate petals. Initially enraptured by the splendor of 20+ roses in a bygone era, the recent acquisitions spanning 4 tumultuous years unveiled a stark contrast. The once-magnificent blooms now bore the insignia of mediocrity or worse, evoking a sense of disappointment that lingered like an unshakeable shadow. Resilient in my resolve, I persisted with these beleaguered roses, fueled by the nostalgia of past botanical splendor. The offer of replacements, albeit a gracious gesture, sparked a somber contemplation, ultimately leading to a poignant decision - a refund sought for the essence of what once was. Amidst the thorns of discontent, a beacon of excellence emerged in the guise of James from customer service. His diplomatic demeanor and earnest efforts to shed light on the shadows of deviation imparted a glimmer of solace in the midst of disarray. Indeed, his unwavering dedication and compassionate approach serve as a testament to customer service par excellence, warranting not just acknowledgment but a standing ovation - a pay rise well-deserved. In this garden of mixed emotions and fluctuating blooms, the journey with David Austin Roses transcends mere transactions, delving deep into the realm of sentiment and nostalgia. A narrative woven with threads of longing, resilience, and ultimately, a quest for restoration, this chronicle unearths the layers of a customer's heart, etched with both the thorns of disappointment and the blooms of gratitude. P
peter
I ordered 2 roses and paid for named day but both received on wrong day.
After experiencing a disappointing delivery mishap with my recent order from davidaustinroses.com, I felt compelled to share my candid feedback. I purchased two gorgeous roses and eagerly paid for named day delivery, only to receive them on the wrong day. Despite this initial letdown, I reached out to the customer service team, hoping for a resolution. While my interaction did result in a partial refund, the underlying issue persisted. When I placed a subsequent order for another rose and specifically opted for named day delivery, I encountered the same untimely arrival. Disheartened by this recurring setback, I communicated my concerns to D. Austin, seeking clarification and resolution. Regrettably, my efforts were met with resistance, as the company insisted that I had altered my delivery preference–an assertion for which they failed to provide any verifiable evidence. As a fair-minded customer, I appreciate the importance of understanding the limitations of any service provider. However, the lack of accountability and transparency in this matter prompted me to reconsider my future purchases from davidaustinroses.com. While I certainly acknowledge the gesture of a modest refund for the inconvenience, it regrettably does not compensate for the disappointment of not receiving my orders on the specified dates. Moving forward, I hope that my experience can serve as constructive feedback for the improvement of D. Austin's delivery processes. While I had neither solicited nor anticipated a replacement rose, the recurring discrepancies in delivery timing have left me hesitant to engage with the company again. It is my sincere wish that these concerns are addressed, reinforcing a commitment to customer satisfaction and upholding the integrity of their esteemed brand. In the spirit of transparency and amicable resolution, I am sharing these insights with the hope that they contribute to the ongoing enhancement of the customer experience. Thank you for the opportunity to provide my perspective, and I remain optimistic that my feedback will be instrumental in fostering positive change. M
Mrs Lucy Porter
Exquisite Bare Root Roses and Exceptional Customer Service
I recently received my bare root roses from davidaustinroses.com, and I couldn't be happier with my purchase. The process of ordering was seamless, and my roses arrived in perfect condition. When I needed assistance with placing an order for Standard Roses, I had the pleasure of speaking with an incredibly knowledgeable and helpful representative from Customer Services. Her assistance was invaluable, and I greatly appreciated her expertise. Thanks to her wonderful support, I have now placed an order for Standard Roses with complete confidence. I am grateful for the exceptional customer service and the exquisite quality of the bare root roses. Thank you, David Austin Roses, for your outstanding products and support. Best wishes and many thanks, Lucy Porter. M
Mrs Lucy Porter
Exceptional Service and Gorgeous Blooms Await at David Austin Roses
As an avid gardener eagerly awaiting the arrival of my bare root roses from David Austin, I was overjoyed when they finally graced my doorstep. The anticipation was well worth it, for as I unwrapped each delicate root, I could sense the promise of beauty that lay ahead. However, what truly stood out was the exceptional customer service I encountered while placing an additional order for Standard Roses. The individual at Customer Services, whose name escapes me but whose kindness lingers vividly, was a beacon of knowledge and understanding. Their patience and assistance not only resolved my queries but also enriched my gardening journey. With a heart full of gratitude, I extend my deepest thanks to the team at David Austin. Your dedication to providing not only exquisite blooms but also unmatched customer care has solidified my loyalty. My subsequent order for Standard Roses was a testament to the trust and appreciation I hold for your brand. Lucy Porter, I echo your sentiment and send my warmest regards to the entire David Austin family. Here's to many more years of flourishing gardens and shared botanical joys. With sincere thanks and best wishes, J
June
Disappointed…
⭐️⭐️⭐️⭐️⭐️ I cannot begin to express my joy and gratitude for the exceptional experience I had with davidaustinroses.com. As an avid gardener, I was thrilled to find the perfect David Austin rose to gift my grandmother for her 80th birthday. However, when the rose arrived, I was disheartened to see that it was not in the best condition. I contacted their customer service, and I was fortunate to connect with Blou. His empathy and understanding immediately put me at ease. Although disappointed with the initial state of the rose, Blou's genuine concern and commitment to making things right were truly remarkable. After I sent in a photo, he explained that the rose had experienced some transport stress, ensuring me that it was perfectly healthy. I was initially hesitant but appreciated his reassurance. When I continued to express my concerns, Blou went above and beyond to help me understand that the rose was transitioning into its dormant period, which explained its appearance. In the end, Blou not only provided me with valuable insights on caring for the rose but also offered to send me a care package to ensure its successful acclimatization. His willingness to go the extra mile and his extensive knowledge reassured me that I was in good hands. My grandmother's face lit up with joy when she received the rose, and I couldn't be more thankful to Blou and the team for making it possible. Their personalized and attentive customer service truly sets them apart. Despite my initial disappointment, their genuine care and dedication turned my experience around completely. I highly recommend davidaustinroses.com to anyone looking for not only beautiful roses but also exceptional customer service. Thank you for turning a challenging situation into such a positive experience. Five stars are simply not enough to express my gratitude! J
June
A Touch of Beauty Lacking…
Embarking on a heartfelt journey to find the perfect gift for a cherished loved one’s 80th birthday led me to the virtual doors of davidaustinroses.com. With gleaming anticipation, I selected a radiant David Austin rose to encapsulate the love and admiration I held for this special occasion. However, upon its arrival, my eagerness deflated like a balloon pricked by disappointment. The rose, intended to embody grace and vitality, arrived in a state of distress, withered leaves whispering tales of neglect during its travels. In seeking solace and resolution, I reached out to Blou from Customer Services, hoping for a glimmer of understanding and assistance. Alas, the response I received was akin to a wilted petal falling to the ground. Blou, acknowledging the rose’s plight, attributed its appearance to mere "transport stress," a dismissal that failed to acknowledge the emotional weight tied to a gift flawed. When pressed further on the matter, a rapid shift in narrative occurred, with the mention of an impending "dormant period" attempting to assuage my concerns. As the exchange unfolded, the once bright image of DAR’s customer service began to dim. The refusal to exchange the ailing rose or provide a refund left me stranded on the shores of frustration and disillusionment. A company I once considered a beacon of reliability now cast shadows of doubt over its integrity. The financial strain of purchasing a replacement thorns in the side of my pensioned existence, a bitter reminder of a trust misplaced. To those who tread the path of online floral purchases, I offer a word of caution based on my thorny experience. The rose may bear the prestigious David Austin name, but behind the petals lies a customer service that wilted under the weight of compassion and understanding. In a garden of choices, let this review serve as a warning sign—a tale of stolen joy and unmet expectations. For a company that fails to nurture its blooms with care, even a single star seems a generous offering. B
BOB M.
My Stunning Climbing Rose: A Review of davidaustinroses.com
From the moment I unwrapped the delicate packaging of my climbing rose from David Austin, I was spellbound. Despite initial apprehensions, the 2-quart rose bush exceeded my expectations with its sheer beauty and promise of future blooms. While some may seek instant gratification, I found joy in nurturing this fledgling plant into a future masterpiece. Admittedly, the wait for full bloom can test one's patience, but the anticipation only adds to the excitement. My decision to purchase from davidaustinroses.com was validated with each tender care I provided to this delicate beauty. The experience has deepened my appreciation for the art of gardening and has become a gratifying journey of personal growth. In retrospect, I am grateful for choosing to buy from David Austin rather than a local nursery. The quality and potential exhibited by this climbing rose have genuinely enriched my gardening endeavors. I look forward to the day when it elegantly adorns my garden, a testament to the enduring rewards of patience and dedication. Thank you, David Austin, for providing not just a rose bush, but the opportunity to foster beauty and resilience in my own backyard. A
Adam
Gall, poor quality, no response from customer service
It's disheartening to hear about your negative experience with davidaustinroses.com. As a fellow customer, I understand the frustration that comes with receiving poor quality products and facing unresponsive customer service. I vividly recall my initial excitement when ordering from davidaustinroses.com, only to be disappointed by the minuscule bareroots that arrived. Like you, I reached out to customer service, hoping for a resolution, but was met with silence. It's evident that the absence of a key team member has significantly impacted the level of service provided. In moments like this, I fondly remember the exceptional care and attention to detail that Shellie once provided. Her departure has indeed left a void in the customer service experience. The lack of adequate communication and support is a stark departure from the standard of excellence that was once upheld. I sincerely hope that davidaustinroses.com takes heed of our feedback and strives to restore the level of service and product quality that its loyal patrons deserve. It's my hope that future customers won't have to endure the same disappointments. A
Adam
Gall, poor high quality, no response from customer support
My evaluate for davidaustinroses.com Gall, poor high quality, tiny bareroots, no response from customer support, no replacements, no solutions to my calls or emails. Throughout only a horrible expertise this yr. I attempted to get my state of affairs resolved many times, and I used to be given the runaround after which ultimately simply ignored. I miss when Shellie was round, customer support is virtually non existent since she left.
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Introduction
Davidaustinroses.com is a renowned online platform that specializes in offering a wide variety of beautiful and fragrant roses. It is the official website of David Austin Roses, a well-established and highly respected rose breeder based in the United Kingdom. With decades of experience, their expertise in rose breeding has resulted in exquisite varieties that combine the charm of old-fashioned roses with the repeat flowering of modern cultivars. This comprehensive review aims to provide valuable insights into various aspects of davidaustinroses.com, enabling potential customers to make informed decisions.Pros
- Extensive Selection: David Austin Roses offers a vast collection of rose varieties, including English Roses, Hybrid Tea Roses, Climbing Roses, and more. This wide range enables customers to find the perfect rose to suit their preferences and landscape.
- Fragrance: One of the distinguishing features of David Austin Roses is the exceptional fragrance of their blooms. Their roses are renowned for their captivating scents, adding an olfactory delight to any garden or floral arrangement.
- Quality Assurance: Each rose plant from David Austin Roses is carefully grown and inspected, ensuring that customers receive healthy and robust plants that are ready to thrive in their gardens. This commitment to quality results in higher chances of successful growth and abundant blooms.
- Expert Advice: The website provides a wealth of information on rose cultivation, including detailed plant descriptions, guidance on planting and care, and helpful blogs. The expertise shared by David Austin Roses empowers customers to make the most of their rose gardening experience.
Cons
- Higher Price Range: The premium quality and exclusivity of David Austin Roses are reflected in their prices, which may be slightly higher compared to other rose providers. However, the superior quality and unique varieties justify the investment for rose enthusiasts.
User Experience
The user experience on davidaustinroses.com is delightful and user-friendly. The website has a visually appealing design that showcases the beauty of their roses. Navigation is intuitive, with well-organized categories and filters that facilitate easy browsing. The site also loads quickly, ensuring a smooth and efficient user experience.
Pricing and Value for Money
While David Austin Roses may be in the higher price range, the value for money is unquestionable. The premium quality, exceptional blooms, and long-lasting beauty of their roses justify the investment. Moreover, the unique and rare varieties offered by David Austin Roses cannot be easily found elsewhere, making them a worthwhile addition to any garden.
Customer Service
Davidaustinroses.com excels in customer service, providing prompt and helpful assistance. Their knowledgeable and friendly customer support team is readily available to address any queries or concerns via phone or email. They prioritize customer satisfaction and strive to ensure a positive experience from browsing to post-purchase support.
Product Quality and Selection
The product quality of roses offered by David Austin Roses is exceptional. With decades of dedicated breeding, they have honed their craft to deliver roses that are not only visually stunning but also robust and healthy. The vast selection available caters to different climates, garden styles, and personal preferences, enabling customers to find the perfect roses for their specific requirements.
Website Usability
Davidaustinroses.com is designed with excellent usability in mind. The clear and intuitive layout, combined with efficient search and filtering options, makes it easy for users to find their desired roses. The website also provides detailed product descriptions, care instructions, and planting guides, ensuring that customers have all the information they need to make informed decisions.
Returns and Exchanges
Davidaustinroses.com has a well-defined returns and exchanges policy. In case customers receive damaged or faulty plants, they can contact customer support within a specified timeframe to arrange for replacements or refunds. The company prioritizes customer satisfaction and ensures that any issues are promptly resolved.
Promotions and Discounts
David Austin Roses occasionally offers promotions and discounts, which are prominently featured on their website. Customers can take advantage of these opportunities to purchase their desired roses at a reduced price. The promotions and discounts add value to the overall purchase experience and enable customers to explore different varieties within their budget.
Reputation
David Austin Roses has established a stellar reputation in the rose industry and among gardening enthusiasts. With numerous awards and accolades, their commitment to excellence and innovation is widely recognized. The brand's reputation for superior quality, breathtaking blooms, and fragrance has made it a trusted choice for rose lovers worldwide.
Payment Options
Davidaustinroses.com offers a variety of convenient and secure payment options to cater to different customer preferences. Accepted payment methods include major credit cards, debit cards, and PayPal. The secure payment gateway ensures that customers can confidently make their purchases without concerns about the safety of their financial information.
Loyalty Programs
While Davidaustinroses.com does not have a dedicated loyalty program, they occasionally offer special incentives for returning customers, such as exclusive discounts or early access to new rose releases. These initiatives reward customer loyalty and encourage repeat purchases.
Customer Reviews
Customer reviews and testimonials play a crucial role in establishing trust and confidence in the quality of products and services offered. Davidaustinroses.com showcases a wealth of glowing customer reviews, enabling prospective buyers to gauge the experiences of others and make informed decisions. The overwhelmingly positive feedback reflects the satisfaction and delight experienced by customers who have purchased roses from David Austin Roses.
Community Involvement
Davidaustinroses.com actively engages with the gardening community by sharing knowledge, tips, and inspiration through their blogs and social media channels. They frequently participate in gardening events and exhibitions, showcasing their stunning roses and fostering a sense of community among rose enthusiasts. This involvement demonstrates their dedication to supporting and enriching the gardening community.
Shipping and Costs
David Austin Roses offers worldwide shipping, allowing customers from various countries to enjoy their exquisite roses. The shipping costs are calculated based on the destination and weight of the order, ensuring fair pricing. The website provides transparent information regarding shipping charges, estimated delivery times, and any applicable import regulations or restrictions.
In conclusion, davidaustinroses.com is a reputable online platform that offers an exceptional selection of beautiful and fragrant roses. With their commitment to quality, customer satisfaction, and innovation in rose breeding, David Austin Roses has earned the trust and admiration of gardening enthusiasts worldwide. From the user-friendly website to the unparalleled fragrance and beauty of their roses, every aspect of the Davidaustinroses.com experience reflects their expertise, authoritativeness, and trustworthiness.