Deansart Reviews

Voted Poor (2/5)

45 Votes

45 Reviews

Vote Now

In the Big Sales category

Deansart Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

2% users rated Terrible
56% users rated Poor
13% users rated Average
2% users rated Very Good
27% users rated Excellent
Deansart Coupons
Write a review

Introduction:

DeansArt.com.au is an online store specializing in art supplies, catering to artists of all levels and mediums. With an extensive selection of products, competitive prices, and a user-friendly website, Deans Art has become a popular choice for artists across Australia. In this review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros:
  • Wide range of art supplies for various mediums
  • Competitive pricing
  • User-friendly website with easy navigation
  • Frequent promotions and discounts
  • Diverse payment options
Cons:
  • Limited product information on some items
  • No loyalty program
  • Shipping costs can be high

User Experience:

Deans Art provides a seamless user experience with its well-designed website layout and easy navigation. The homepage showcases featured products, promotions, and new arrivals, allowing users to quickly explore the latest offerings. The search function and categorized sections make it effortless to find specific art supplies. Additionally, Deans Art offers a secure checkout process, ensuring a hassle-free purchase experience.

Pricing and Value for Money:

Deans Art offers competitive prices on a wide range of art supplies. While some items may seem slightly higher priced compared to other retailers, the exceptional quality and diverse selection justify the cost. With regular promotions and discounts, customers can further maximize their value for money, making Deans Art a cost-effective choice for artists.

Customer Service:

Deans Art values customer satisfaction and provides excellent customer service. Their dedicated support team is available to assist with inquiries, product recommendations, and order-related concerns. They aim to address customer queries promptly and ensure a pleasant shopping experience. However, occasional delays in response during peak periods have been reported.

Product Quality and Selection:

Deans Art prides itself on offering art supplies from reputable brands, guaranteeing superior quality and performance. From paints, brushes, and canvases to drawing tools and craft materials, their extensive selection caters to the needs of both beginners and professional artists. However, some product descriptions lack detailed information, which may require customers to conduct additional research.

Website Usability:

The Deans Art website is user-friendly and intuitive. The well-organized categories and search function make it effortless to find desired products. Additionally, each product page provides clear images, specifications, and customer reviews, aiding in informed decision-making. The responsive design ensures an optimal browsing experience across different devices.

Returns and Exchanges:

Deans Art has a fair returns and exchanges policy. In case of damaged or defective products, customers can request replacements or refunds. The process generally runs smoothly, although some customers have reported longer processing times. However, it is important to review the return policy guidelines before making a purchase.

Promotions and Discounts:

Deans Art frequently offers promotions and discounts on various art supplies. These deals can range from percentage-based discounts to free shipping or buy-one-get-one offers. Customers can take advantage of these promotions to save money and acquire their preferred art materials at reduced prices.

Reputation:

Deans Art has built a strong reputation within the art community in Australia. Their commitment to providing quality products, competitive prices, and reliable customer service has earned them trust and loyalty from customers. Positive word-of-mouth reviews and recommendations further enhance their credibility.

Payment Options:

Deans Art offers diverse payment options to cater to customer preferences. These include major credit cards, PayPal, and Afterpay for convenient installment payment plans. The availability of multiple payment methods simplifies the purchasing process and ensures flexibility.

Loyalty Programs:

Unfortunately, Deans Art does not currently have a loyalty program in place. While this may be a drawback for customers who make frequent purchases, the competitive pricing and regular promotions compensate for the absence of a loyalty program.

Customer Reviews:

Deans Art has garnered positive reviews from customers regarding the quality of their products, affordability, and efficient delivery. Customers appreciate the extensive product range and prompt customer service. However, a few negative reviews highlight delays in response during peak periods or product information discrepancies.

Community Involvement:

Deans Art actively engages with the art community through sponsorships, collaborations, and workshops. They strive to support local artists and art organizations, fostering a sense of community among art enthusiasts. This involvement further establishes their credibility and commitment to promoting art.

Shipping and Costs:

Deans Art offers both domestic and international shipping. While shipping costs can vary depending on the size and weight of the order, some customers have reported higher shipping charges, particularly for bulkier items. Nevertheless, Deans Art ensures timely and secure delivery, using reputable courier services. In conclusion, DeansArt.com.au provides a comprehensive online platform for artists to access a wide range of art supplies. With competitive pricing, a user-friendly website, and excellent customer service, Deans Art is a reliable choice for artists at all skill levels. While improvements could be made in terms of product information and shipping costs, the overall experience and reputation of Deans Art make it a trusted and preferred destination for artists seeking quality art supplies.