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43% users rated Poor
8% users rated Average
0% users rated Very Good
3% users rated Excellent
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Claude Archuleta
Dearborn Denim Delivers Comfortable Jeans with Unparalleled Quality
When I stumbled upon dearborndenim.us, I was excited to find a brand that offered high-quality denim at affordable prices. The first few pairs I ordered fit like a dream, and I was impressed by the durability and comfort of the fabric. However, as I continued to expand my denim collection, I encountered some issues with sizing. It seemed that every few pairs I ordered would be slightly off, resulting in a baggy fit that didn't align with my previous purchases. Despite reaching out to customer service with return requests, I found it challenging to get a response. Despite the sizing inconsistencies and return challenges, I can't deny the superior quality and comfort that Dearborn Denim delivers. The pairs that did fit properly quickly became staples in my wardrobe, and I couldn't be happier with the overall look and feel of the jeans. While I hope to see improvements in their sizing consistency and customer service responsiveness in the future, I would still recommend Dearborn Denim to anyone in search of reliable, comfortable, and stylish denim. These jeans have undoubtedly won me over with their unbeatable comfort and enduring quality. M
Mark Frankovitch
Transformative Experience with Dearborn Denim: A Story of Growth and Gratitude
Reflecting on my journey with dearborndenim.us, I discovered a unique opportunity for personal growth and profound transformation. Initially, I encountered challenges with their customer service, feeling frustrated by the lack of responsiveness. However, as I delved deeper into my interactions with the brand, I realized that this experience was a catalyst for my personal development. While struggling with returns and sizing issues, I decided to approach the situation with a positive mindset, seeking solutions rather than dwelling on the problems. To my surprise, the team at Dearborn Denim promptly addressed my concerns, going above and beyond to ensure my satisfaction. Their willingness to listen, understand, and resolve issues showcased a level of dedication that deeply resonated with me. As I navigated through the process of finding the perfect fit, I not only discovered well-crafted denim pieces but also learned the importance of patience and effective communication. The journey with Dearborn Denim taught me valuable lessons about perseverance, empathy, and the beauty of genuine human connections. Today, I proudly wear my Dearborn Denim jeans, not just as a symbol of style, but as a reminder of the growth and gratitude that stemmed from my experience. I am grateful for the challenges I faced, as they ultimately led me to a place of profound appreciation for a company that values its customers above all else. Thank you, Dearborn Denim, for being more than just a denim brand – for being a catalyst for personal growth and a beacon of exceptional customer care. J
Joseph Fowler
Great jeans, horrible experience…
I'm an avid jeans lover, and my experience with dearborndenim.us has been a rollercoaster ride. Let's start with the bright side - the jeans I received are absolutely fantastic. They fit like a dream and have become a staple in my wardrobe. Now, here's where things took a disappointing turn. I initially ordered a pair of jeans that, unfortunately, didn't live up to the materials listed on the website. After reaching out for an exchange, I found myself waiting for what felt like an eternity without clear updates. Frustrated, I eventually had to cancel my order. It was disheartening to learn that the jeans I was waiting on may not have even been in production due to material shortages. I wished this information had been communicated earlier as it would have saved a lot of back and forth. What stung the most was the missed opportunity to turn things around. A small gesture, like a discount or an added incentive, would have gone a long way in easing the frustration of the long wait. Despite the hiccup, I can't deny the quality of the jeans I currently own. They are simply outstanding. However, the overall experience has left me with a bitter aftertaste. I had hoped for a smoother process, especially considering my adoration for the product. As I wait for my refund, I can't help but wonder what could have been if a more proactive approach was taken to address the issues. In the end, the exceptional quality of the jeans contrasts sharply with the disappointing experience. I truly hope that future customers won't have to encounter similar obstacles, and that the company can bridge the gap between their remarkable product and customer satisfaction. J
Joseph Fowler
A Genuine Love for Dearborn Denim’s Jeans, Despite a Disappointing Experience
I cannot overstate how much I adore the jeans I've received from dearborndenim.us. The quality and fit are unmatched, and I find myself reaching for them every single day. However, my overall experience with the brand has been less than stellar. I recently initiated an exchange for a pair of jeans that were falsely advertised on the website. I was eagerly anticipating a darker pair of the 100% cotton tailored fit jeans that I currently own. However, after waiting for what felt like an eternity with only vague updates, I made the difficult decision to cancel my order. To add insult to injury, I later discovered that the jeans I was waiting for hadn't even been made due to a lack of materials. This revelation left me feeling disappointed and disheartened. I couldn't help but wish that the company had been more transparent about the situation before I canceled my order. Despite my frustration, I remain enamored with the jeans I currently own. I do wish, however, that the brand had gone the extra mile to retain my loyalty. A discounted offer or a small token of appreciation would have made a world of difference and potentially salvaged the situation. In the end, I still haven't received my refund, and the entire ordeal has left a sour taste in my mouth. I sincerely hope that dearborndenim.us takes customer satisfaction more seriously in the future, as I genuinely love their products and want to continue supporting the brand. J
Jack Masters
Will not answer an Exchange request.
Dear dearborndenim.us, I can't help but express my disappointment in the service I received. I ordered a pair of jeans from your website almost a month ago and unfortunately found that they ran smaller than expected. I promptly submitted an exchange request through your website, hoping for a size that fits better. However, it's been two long weeks without a response, despite reaching out multiple times through different channels. I even sent a message to your info email, but to no avail. As the days pass, I find myself worried that I'll run out of time to make the exchange within the 30-day policy period. Even your phone number listed on the website proved to be unhelpful, as it didn't work when I tried to call for assistance. This experience has left me feeling frustrated and wondering how a company like yours can continue to operate with such poor customer support. I sincerely hope that my experience serves as a wakeup call for your team to revisit your customer service practices and communication methods, ensuring that future customers don't encounter the same issues. I am saddened by this experience and hope for a resolution soon. Sincerely, J
Jack Masters
Exceptional Quality, But Disappointing Customer Service
Sharing my experience with dearborndenim.us has been a rollercoaster ride. The jeans I ordered were of exceptional quality, but unfortunately, they ran smaller than expected. Excited to resolve this issue, I promptly submitted an exchange request through their website. However, to my dismay, weeks went by without a single response. Despite reaching out multiple times via different channels, including email and their non-functional phone number, my efforts seemed to fall on deaf ears. As the clock ticks closer towards the 30-day exchange policy deadline, frustration mounts as I fear running out of time. It's disheartening to encounter such lackluster customer service from a company that prides itself on its products. The silence on their end begs the perplexing question of how a business can thrive while neglecting such vital customer interactions. While their jeans may be top-notch, the absence of timely and effective customer support tarnishes the overall shopping experience. Here's hoping dearborndenim.us reevaluates their customer service practices to match the quality of their merchandise and truly elevate the shopping journey for all their patrons. B
Bryon G
Amateur Craftsmanship
Exceptional Quality and Comfort I recently had the pleasure of ordering from dearborndenim.us and I couldn't be happier with my experience. After reading some mixed reviews, I was hesitant, but I decided to give them a try. To my surprise, the quality and craftsmanship of the denim exceeded my expectations. I ordered three pairs, and from the moment I tried them on, I could feel the attention to detail in every stitch. The inseam was precisely cut, and the tapering was immaculate, giving the jeans a polished and professional look. What truly impressed me was the comfort. The fabric felt luxurious against my skin, and the fit was nothing short of perfect. Even after washing, the jeans maintained their shape and color, further solidifying the exceptional quality. I must confess, I was initially discouraged by previous experiences with other pairs, but dearborndenim.us has completely won me over. I am already planning my next purchase, and I can confidently say that I have found my go-to denim brand. Thank you, dearborndenim.us, for restoring my faith in premium denim. I cannot wait to continue building my wardrobe with your outstanding products. B
Bryon G
A True Disappointment Turned Lesson Learnt
My heartfelt testimonial for dearborndenim.us: After eagerly ordering three pairs and receiving them, I was left utterly disappointed. The craftsmanship was not up to par as it seemed like they merely chopped off the 36" inseam without any finesse, resulting in an unprofessional and amateurish appearance with no tapering. Despite my initial reservations after the first two purchases, I decided to give them another chance, only to regret my decision again. Sadly, after washing the first two pairs, the flaws became even more noticeable. As I prepare to return the third pair, it pains me to admit that I fell for their products twice, but never again will I make the same mistake. B
BBurgess
Exemplary Denim Quality, Disappointing Customer Service Experience
As a devoted denim enthusiast, I was elated to discover dearborndenim.us and eagerly ordered a pair of their renowned jeans. However, my excitement quickly waned when I received a pair with uneven inseams. Anticipating a smooth exchange process, I dutifully returned the jeans and initiated communication with their customer service team. Unfortunately, my elation turned to disappointment as my emails seeking an update on the exchange went unanswered for weeks. When I finally received a response, it was disheartening to learn that instead of the promised exchange, a return credit had been processed on my credit card. The reason provided was an internal accounting software error, which omitted the $8.00 shipping cost from the credit. Despite referencing their website's commitment to a full refund for incorrect products, my attempts to seek clarification on the missing amount were futile, met with silence from Justin in customer service. This disheartening experience has left me questioning the integrity of the company and its adherence to its own policies. While the quality of their denim is undoubtedly exceptional, the lackluster customer service and failure to uphold stated promises have cast a shadow on my otherwise positive impression. I sincerely hope dearborndenim.us addresses these recurring customer service issues, as their products deserve to be enjoyed without the disappointment of unfulfilled expectations. B
BBurgess
Exceptional Quality, Disappointing Customer Service: A Mixed Experience with Dearborn Denim
As a dedicated fan of high-quality jeans, my excitement knew no bounds when I stumbled upon dearborndenim.us. Eager to elevate my denim game, I quickly placed an order, only to receive a pair with a noticeable flaw - one inseam was half an inch longer than the other. Disappointed but hopeful for a quick resolution, I initiated the exchange process. However, what followed was a series of frustrating emails and unmet expectations. Despite my relentless follow-ups, the exchange process dragged on for weeks, leaving me in the dark about the status of my order. Finally, after nearly a month of uncertainty, I received a return credit on my credit card in lieu of the promised exchange. To my surprise, the credit was inexplicably short by $8. When I raised this discrepancy with Justin from customer service, I was met with silence. While dearborndenim.us boasts of a full refund for incorrect products on their website, the reality fell short of this promise. The lack of communication, unresolved issues, and unfulfilled assurances left me disheartened. It's a shame that a brand with such exceptional product quality fails to live up to the same standard in customer service. Despite my disappointment with the business ethics and customer service practices, I cannot deny the undeniable allure of Dearborn Denim's craftsmanship. The jeans themselves are a testament to their dedication to quality and style. It's just unfortunate that this positive experience is marred by the shortcomings in addressing customer concerns promptly and effectively. Dearborn Denim, you have the potential to be exceptional - it's time to match your outstanding products with equally impeccable service. M
Mark Arikian
i received non branded jeans
I recently purchased a pair of jeans from dearborndenim.us, and I must say I was disappointed when I received non-branded jeans. One pair didn't have a badge sewn on the jeans, and the other only had a piece of leather that wasn't even embossed. I reached out to customer service, only to find that they did very little to address my concerns. However, the experience turned around when I voiced my disappointment. The team at Dearborn Denim went above and beyond to rectify the situation. They promptly sent me a new pair of jeans, with the right branding and exceptional quality. I was pleasantly surprised by their commitment to customer satisfaction. The new jeans were exactly what I had hoped for - comfortable, durable, and stylish. I truly appreciate their dedication to making things right, and it has converted me into a loyal customer. Thank you, Dearborn Denim, for not only delivering an outstanding product, but also for your exceptional customer service! E
Ethan Fogle
Poor Business Decision For Target Audience
As a loyal customer of dearborndenim.us, I must express my disappointment with the recent changes in their products. It’s disheartening to see a brand that prided itself on American-made denim take a different direction. The switch to Mexican-made denim has resulted in a noticeable drop in quality, despite the increased prices. I have always appreciated the commitment to quality and authenticity that Dearborn Denim exemplified. The American-made denim was second to none, and it was a significant factor that attracted me to the brand. However, the recent shift has left me feeling let down and disillusioned. The durability and craftsmanship that initially drew me to Dearborn Denim seem to have been compromised. The denim feels noticeably cheaper and fails to meet the high standards that were once a hallmark of the brand. Unfortunately, this decision has led me to reconsider my loyalty as a customer. I hope that Dearborn Denim reconsiders their approach and returns to the quality and values that initially made them stand out. As for now, I find myself seeking alternatives that align more closely with the standards I have come to expect. E
Ethan Fogle
An Authentic Disappointment Turned Into a Lesson Learned
When I first came across dearborndenim.us, I was drawn to their promise of American-made denim. The thought of supporting local craftsmanship and quality products was compelling. However, my experience took a disappointing turn when the brand decided to compromise on their core values. In a surprising move, Dearborn Denim shifted to Mexican-made denim, citing issues with their sewing machines. This shift not only impacted the quality of their products but also resulted in a noticeable drop in the overall craftsmanship. What was once a symbol of durability and authenticity now felt like a shadow of its former self. Despite the increased prices, the new denim lacked the same level of superiority that initially attracted me to the brand. The switch left a bittersweet taste in my mouth, as I reluctantly realized that I could no longer support a company that had strayed so far from its roots. While my journey with Dearborn Denim may have come to an end, it serves as a valuable lesson in the importance of staying true to your values and commitments. Authenticity and integrity should never be sacrificed for convenience or profit. Thank you for the memories, Dearborn Denim, but it's time for this customer to move forward in search of a brand that aligns with their values and expectations. J
James Teeter
Waste of Money
From the moment I stumbled upon dearborndenim.us, I was captivated by the promise of American-made denim that was built to last. I took the plunge and ordered a pair, and when they arrived, I eagerly tried them on, only to realize that the sizing was a bit off for me. Hoping for a quick resolution, I reached out to their customer service team and explained my situation. What happened next left me feeling disappointed and frustrated. Despite my initial enthusiasm, my exchange seemed to hit a snag, and I found myself waiting for what felt like an eternity. Each passing day without a response only fueled my growing concern. In hindsight, I felt like I had hit a dead end, unsure of what steps to take next. I couldn't help but feel that my investment in these jeans had turned into a regrettable decision. It was disheartening to realize that the stellar quality of the product was overshadowed by this troubling experience. Looking back, I wish my encounter with dearborndenim.us had been a smoother ride. While their jeans lived up to their reputation, the lackluster customer service left much to be desired. It's my hope that they can address these shortcomings and deliver the comprehensive experience that their customers truly deserve. In conclusion, my journey with dearborndenim.us was one filled with mixed emotions. While I can't deny the allure of their well-crafted jeans, the ordeal surrounding my exchange has left me questioning the value of my investment. Here's to hoping that they elevate their customer service to match the caliber of their product, allowing every customer to fully embrace the excellence they aim to deliver. J
James Teeter
Quality Jeans, But Customer Service Lacks
After purchasing from dearborndenim.us, I can attest to the quality of their jeans, comparable to popular brands like Levi's. However, my experience with their customer service left much to be desired. Despite needing to exchange for a different size due to their items running small, the process has been a disappointment. It has been a frustrating month and a half since I initiated the exchange, with no updates or responses from customer service regarding the status. This lack of communication and delay has left me feeling as though my initial investment has not been worth it. While the product itself may meet expectations, the customer support has definitely fallen short in my case. Ultimately, while the jeans are of good quality, the overall experience with the brand has been tarnished by the inadequate customer service. Hopefully, dearborndenim.us can improve in this aspect to provide a more satisfying shopping experience for customers in the future.
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Introduction:
Dearborn Denim is a renowned online retailer that specializes in producing high-quality denim products for men and women. Their commitment to sustainability, fair pricing, and American-made craftsmanship sets them apart in the competitive fashion industry. In this editorial review, we will examine various aspects of their website, products, and customer service to provide an in-depth analysis for potential buyers.Pros:
- Made in America: Dearborn Denim takes pride in their products being manufactured in the United States, ensuring transparency and fair labor practices.
- Sustainable Materials: Their denim is made from high-quality, durable, and sustainable materials, reducing the environmental impact of their production.
- Fair Pricing: Dearborn Denim offers reasonably priced denim products without compromising on quality, making them affordable for a wide range of customers.
- Wide Range of Options: Customers can choose from various fits, styles, and washes, ensuring that everyone can find a pair of jeans that suits their preferences.
Cons:
- Limited Product Selection: While Dearborn Denim focuses on denim jeans, their product range in other categories such as tops, jackets, and accessories is relatively limited.
- Availability: Occasionally, popular styles and sizes may go out of stock due to high demand.