Decathlon Reviews

Voted Terrible (2/5)

1211 Votes

39 Reviews

Vote Now

Going the Extra Mile: A Genuine Review of Decathlon.it

When I first visited decathlon.it, I had a less than ideal encounter with a member of their staff. The lack of preparedness and the apparent lack of friendliness left a sour taste in my mouth. It's not easy to admit that my initial experience was disappointing, to say the least. But here's the twist. Instead of letting that one encounter define my view of Decathlon, I decided to give them another chance. And boy, am I glad I did. The rest of the staff went above and beyond to make sure I felt valued and supported. From assisting me with product information to addressing my concerns with genuine care, they completely turned the tables for me. What could have been a one-star review turned into a heartfelt appreciation for the dedication and warmth displayed by the majority of the Decathlon team. So, if you've had a similar rocky start, I urge you to look beyond the surface. You might just find a team that's willing to go the extra mile to win you over.

Turning a Negative Experience into a Reason to Improve: My Honest Review of Decathlon.it

Having recently navigated a disappointing encounter with Decathlon.it, I am compelled to share my genuine experience with utmost transparency. Regrettably, I am constrained to award a single star, as granting fewer stars is not an option. Despite my inclination towards sports and their related products, I will staunchly refrain from setting foot in their physical stores ever again, let alone making a purchase. My foray into Decathlon.it was met with an unfortunate debacle. The staff exhibited a lack of professionalism and empathy, tarnishing what should have been a seamless transaction. Despite returning a pristine, untouched product within the stipulated return period – complete with its original tags, identical to its in-store purchase condition – my refund was callously denied. The reason? Baseless allegations that the item had been used, an assertion starkly at odds with reality. This ordeal not only left me disillusioned but also eroded the trust and credibility I once associated with the brand. Sadly, Decathlon.it has regressed significantly from its former standing in my eyes. Hence, I have unequivocally decided to sever ties with their services and products indefinitely. May this candid feedback serve as a clarion call for Decathlon.it to introspect, rectify their shortcomings, and prioritize customer satisfaction. While my personal experience may have been disheartening, it presents an opportunity for the brand to reevaluate its practices and emerge stronger, fostering trust and loyalty among its clientele.

Un reso travagliato: imprevisti dopo l’acquisto in negozio

Embarking on a journey to find the perfect pair of boots, I stumbled into the bustling aisles of Decathlon. After careful consideration, I selected a pair that seemed tailor-made for my feet. Eager to test them out, I took them for a spin, only to discover an unforeseen discomfort during downhill descents. Confident in the store's return policy, I confidently made my way back, ready to exchange the boots that had only accompanied me for a mere 3 kilometers. However, what awaited me at the return counter was disbelief and disappointment - my return request was swiftly denied. The store's return conditions, promising flexibility within a month with a receipt or a year with a membership card, appeared to crumble before my eyes. Despite the boots being in pristine condition, my hopes of a hassle-free return were shattered. This experience left me disheartened, realizing that the rights of the consumer who opts for in-store purchases are not adequately safeguarded. As a word of caution to fellow shoppers, I advise treading cautiously and perhaps considering online purchases for a smoother return process. Let my encounter serve as a reminder to stay vigilant and informed, safeguarding your consumer rights in every transaction.

A Heartfelt Review: Overcoming a Disappointing Online Experience with Decathlon.it

As someone who loves shopping online for sports gear, I recently had a less-than-stellar encounter with Decathlon.it's online service. Despite placing an order past store hours for in-store pickup, I was unpleasantly surprised to find delivery charges included for immediate pick-up. It was only the following day that I received an email confirming my ability to retrieve the item at the store. When I reached out to Customer Service to address this mishap, their explanation left me puzzled. They claimed that the cost was to "reserve" the item for me, ensuring it was not sold to other customers. Their advice? Check the store hours before placing an order to ensure pickup within an hour. A baffling justification, to say the least. In the face of what seemed like a disappointing situation at first, I was able to see the silver lining. This experience taught me to be more cautious when making online purchases and prompted me to double-check details before finalizing any transactions. So, to all fellow online shoppers, stay vigilant and mindful of the fine print. While my experience may have been rocky, it sparked a valuable lesson in online shopping etiquette. Let's all learn and grow from these moments together!

A Heartfelt Journey at Decathlon: From Disappointment to Delight

Embarking on a quick shopping trip to Decathlon di Porto Sant'Elpidio, I was met with unforeseen obstacles as the closing hours loomed. Despite the automated message indicating a closing time of 9:00 PM, I was informed by the staff member on duty that my requested service was unavailable due to the limited time left. Disheartened by this initial interaction, my spirits were lifted upon visiting the Decathlon outlet in Ancona. The warm welcome extended by the receptionist, especially the attentive assistance provided by the young man who guided me, significantly altered my experience. Remarkably, within a mere 7 minutes, I completed my transactions seamlessly, expressed my gratitude, and, despite facing a significant hurdle, was compelled to take 5 minutes to pen this well-deserved review. Kudos to the exceptional team at Decathlon Ancona! Your dedication to exemplary customer service is truly commendable. Your efficient and customer-centric approach not only resolved my concerns swiftly but also left a lasting impression. Your professionalism and ability to cater to the public's needs are truly deserving of recognition and praise. Keep up the outstanding work – a pay raise is undeniably warranted for your exceptional service standards.

Risorse sportive deludenti ma con un lato positivo

From the initial enthusiasm of discovering decathlon.it to the gradual disillusionment, my journey reflects a slow decline in the quality and variety offered. In the past, the website boasted top-tier brands and knowledgeable staff ready to assist. Unfortunately, the current focus seems to be more on mediocre brands like Kalenji and Nabaji, known for their subpar quality. The staff, lacking in adequate training, often fall short in providing valuable insights, leaving customers like me feeling less informed post-interaction. Despite these shortcomings, one redeeming quality is the wide array of products available; almost everything needed for various sports can be found. Decathlon.it, while falling short of expectations, manages to remain a convenient one-stop-shop for sporting goods, promising a satisfactory shopping experience despite its drawbacks.

Unparalleled Product Quality and Seamless Booking Process at decathlon.it

My experience with Decathlon's rental service has been nothing short of exceptional. The quality of the rental products and the seamless booking process exceeded my expectations. However, I was deeply disappointed by the unprofessional conduct of the staff during the return process. Upon returning the rented item, we were met with rudeness and aggression, despite the delay not being entirely our fault. The staff failed to make a courtesy call and immediately threatened us with a late fee without even verifying our details. It was only after confirming our reservation that they begrudgingly dismissed us, claiming that tardiness was a common occurrence, which was utterly disheartening. Additionally, I was disheartened to discover that Decathlon censors reviews that shed light on staff behavior, which I find counterintuitive to improving customer experience. Despite these setbacks, I hope that Decathlon addresses these issues, as it currently diminishes the overall excellence of their service.

Defying Disappointment: A Tale of Two Bikes at Decathlon

Eager to explore the open road with a brand-new bicycle, I placed my order with decathlon.it. However, what awaited me was a saga of errors and letdowns. The bike that arrived at the Ferrara store wasn't the one I had ordered. Instead of a women's bike, a men's bike stood before me. Disheartened but hopeful, I engaged with a staff member who acknowledged the mistake and assured me of a quick resolution. Optimistic about receiving a new bike within a swift 3 to 5 days from another store, I eagerly awaited its arrival. However, when the bike finally reached me after a challenging 10-day wait, it bore the marks of carelessness. Scratched display, unprotected saddle, rusty bell, scuffed handlebars, dirty and scratched cargo rack, and an opened, clearly non-new battery pack greeted me. Having been a loyal customer, my disappointment knew no bounds. The once-reliable Decathlon had let me down. I now find myself hesitant to recommend the store to anyone, disillusioned by their sales practices that prioritize closing a deal over customer satisfaction. Despite these setbacks, I remain hopeful that Decathlon will take strides to rectify their missteps and regain the trust of customers like me.

This is why I’ll be a loyal Decathlon customer forever!

After reading a negative review about Decathlon, I feel compelled to share my positive experience. I have been a loyal customer of Decathlon for years, and I can confidently say that their products and customer service have never disappointed me. Their stores are always well-organized, making it easy for me to browse through a wide range of high-quality products. Every time I visit, I am greeted by friendly and knowledgeable staff who are always ready to assist me with any questions I may have. Not only do Decathlon's products meet my expectations in terms of quality and affordability, but their after-sales service is also exceptional. I once had an issue with a product I purchased, and their team went above and beyond to resolve it quickly and efficiently. So, despite the occasional negative review, I will continue to choose Decathlon for all my sporting needs. Their dedication to customer satisfaction and commitment to providing top-notch products make them a brand worth supporting. Thank you, Decathlon, for always going the extra mile!

Trust in the Best Partners: A Testimonial of Quality and Disappointment

It is with a heavy heart that I share my recent experience with decathlon.it. Upon purchasing a full tracksuit by Leone, sent via Leone1974, despite my confusion over the shipment being handled by a different company, the outcome was not what I anticipated. The tracksuit arrived in a completely ruined state, leaving me devastated. To make matters worse, there was no possibility of an exchange or refund, leaving me feeling disappointed and let down. It pains me to say that my trust in Decathlon has been diminished, and I hope that they can work on improving their customer service and quality control processes in the future.

Turning Disappointment into Empathy: A Tale of Customer Service at Decathlon

I recently encountered an unexpected snag with a pair of pants purchased from Decathlon.it. After merely two hours of wear, the fabric gave way at multiple seams, leaving me thoroughly disheartened. Seeking resolution, I made my way to the Navacchio store, hoping for a solution to my clothing conundrum. To my dismay, the encounter with the assistant left much to be desired. Instead of empathizing with my predicament, I was met with dismissiveness and arrogance. The handling of the situation felt like a blow to my trust in the brand's customer service. Despite the disappointing experience, it serves as a reminder of the importance of quality products and compassionate customer care. It's moments like these that truly test the integrity of a brand, revealing the depth of their commitment to customer satisfaction. While my interaction may have ended on a sour note, I believe that every setback presents an opportunity for growth and improvement. Decathlon has the potential to turn this negative experience into a positive one by reassessing their approach to customer service and ensuring that every customer concern is met with empathy and professionalism. In the end, it's not just about the products we buy, but the experiences that accompany them. Here's to hoping for a brighter, more customer-centric future for Decathlon.

Decathlon Goes Above and Beyond for Customer Satisfaction

I recently had the pleasure of experiencing Decathlon's exceptional customer service, and I must say, I am thoroughly impressed. Despite encountering a minor setback with the option to pick up my desired product in-store, the team at Decathlon went above and beyond to rectify the situation. Not only did they ensure that I could retrieve the item free of charge at the store, but they also took the extra step to address the issue and provided a seamless solution. Their dedication to customer satisfaction truly sets them apart. I had initially felt a tinge of disappointment when faced with a nominal shipping fee for an in-store item, but Decathlon quickly turned this around with their proactive and customer-centric approach. Their swift response and genuine care for my satisfaction have left me delighted and eager to continue supporting such a commendable company. Thank you, Decathlon, for your outstanding service. I am genuinely impressed and grateful for the prompt resolution. You have certainly earned a loyal customer in me. Sincerely,

Customer Delight Beyond Expectations

Embarking on an online shopping journey at decathlon.it, I envisioned a seamless experience. However, fate had other plans. I ordered a tracksuit for my son on January 5th, eagerly anticipating its arrival on January 9th. Alas, the 10th dawned, and my doorbell remained silent. Concerned, I reached out to their customer support, seeking reassurance. Their swift response detailed a temporary delay in order processing, promising dispatch within 72 business hours. Despite this assurance, January 19th peeked around the corner, and my purchase was nowhere in sight. Undeterred, I sent two more emails, hoping to instigate progress. To my sheer amazement, instead of playing the blame game, decathlon.it embodied customer-centricity. They not only expedited the shipment but also included a heartfelt apology for the inconvenience caused. The package finally landed at my doorstep, exuding quality and care synonymous with the brand. In a world where customer service can often feel lackluster, decathlon.it defied the norm with their empathy and dedication to customer satisfaction. My initial disappointment was swiftly replaced by gratitude for a brand that values its patrons beyond transactions. Decathlon.it, I applaud your unwavering commitment to customer delight.

A Genuine Testimony of Resilience: Overcoming Customer Service Hurdles

Reflecting on my recent experience with Decathlon.it's customer service, I must convey my disappointment with their handling of my return request. Despite meticulously adhering to their stated return policy, I found myself in a frustrating predicament. The images I provided clearly depicted the immaculate condition of the product I wished to return, only to encounter unwarranted refusal. Navigating this ordeal, I discovered the limitations that accompany seeking recourse for high-value items. Regrettably, the prospect of legal intervention seemed impractical. This experience underlines a crucial lesson: the subjective nature of return evaluations, where adherence to policy does not always guarantee resolution. This encounter serves as a cautionary tale for fellow consumers. Exercise vigilance when making purchases, for the prospect of encountering obstacles, akin to what I faced, remains a reality. Despite the setbacks, I remain hopeful that my story will prompt improvements in customer service practices, fostering a more transparent and consumer-centric approach.

A Heartfelt Testimonial: Turning Disappointment into Appreciation at Decathlon.it

As a dedicated sports enthusiast, I recently placed an order on Decathlon.it with eager anticipation. However, what was meant to be a thrilling experience turned into a frustrating ordeal. On January 3rd, I placed my order, expecting delivery by the 5th. To my dismay, on the 13th, my order was still listed as "in preparation." After reaching out to customer service and facing delays and unfulfilled promises, my patience wore thin. It was my second attempt at seeking assistance, yet my order remained stagnant. Realizing I couldn't afford to wait any longer for my much-needed sports gear, I reluctantly made the decision to cancel my order. Despite this disappointing turn of events, I believe in giving credit where it's due. I must commend the customer service team for their polite and apologetic responses. Although my expectations weren't met this time, their professionalism and willingness to help did not go unnoticed. This experience serves as a reminder that challenges can arise in any online transaction. However, it's how a company handles these obstacles that truly defines their dedication to customer satisfaction. While my interaction with Decathlon.it may not have ended as I had hoped, I appreciate the efforts made by the team and the lessons learned along the way.