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15% users rated Poor
3% users rated Average
5% users rated Very Good
8% users rated Excellent
M
Mieke
Unbeatable Value, but Hit or Miss on Taste
Upon discovering decathlon.nl, my quest for affordable sportswear and equipment felt like hitting the jackpot. The wide range of products catered to various sports, albeit with a notable absence in certain niches like Handball. While browsing through their offerings, I marveled at the unique finds that set them apart from conventional sports stores. The prices at decathlon.nl are undeniably budget-friendly, making it a haven for those seeking quality gear without breaking the bank. However, as I eagerly tested their products, I encountered a mixed bag in terms of taste. Some items left me pleasantly surprised, exceeding my expectations with their durability and performance. Yet, there were a few misses that fell short in terms of quality, leaving me slightly disappointed. Overall, decathlon.nl stands out for its unbeatable value and diverse selection, perfect for those looking to explore new avenues in their athletic pursuits. While there may be some room for improvement in certain areas, the overall experience is one of discovery and affordability that is hard to beat. K
Kinga
Why I Stopped My Workout to Leave a Review for Decathlon
When I decided to purchase an electric treadmill from decathlon.nl, I was thrilled to kickstart my fitness journey. However, my excitement soon turned into disappointment when my order was inexplicably canceled, and the funds were deducted from my account. The lack of communication about this issue left me frustrated and disheartened. After reaching out to customer service, I was informed that the treadmill was not available, forcing me to wait for a refund and re-order a product that was no longer on sale. This unexpected setback not only disrupted my fitness plans but also created unnecessary hassle and inconvenience. As someone eager to prioritize my health and well-being, this experience was not only discouraging but also wasted my time and effort. I strongly advise caution to others considering purchasing from Decathlon, as my experience was far from satisfactory. With a heavy heart, I share this review to warn potential customers of the disappointments I faced. M
Maria
Transformed My Shopping Experience: A Heartfelt Testimonial for Decathlon.nl
From disappointment to delight - that's the journey I experienced with Decathlon.nl. Initially, my visit was marred by a mix-up with my online order, leaving me frustrated and out of pocket due to parking expenses. The shoes I received were different from what I had expected, compounding my disappointment. Yet, what truly amazed me was the empathy and swift resolution offered by the staff. Not only did they rectify the mistake promptly, but they also went above and beyond to ensure my satisfaction. In a surprising turn of events, the very shoes I had returned due to an unusual error were back on the shelves - a testament to their dedication to quality control. This attention to detail and customer care not only restored my faith in the brand but also transformed my shopping experience into a positive one. Decathlon.nl has proven that amidst chaos, there lies an opportunity to shine. I am grateful for the exceptional service and the genuine efforts made to make things right. This experience has not only solidified my loyalty as a customer but has also compelled me to share my story with others. Thank you, Decathlon.nl, for turning a messy situation into a memorable and satisfying shopping experience. S
Semoa VelSe
A Disappointing Experience, Would Not Recommend
My experience with decathlon.nl was extremely disappointing, to the point where I wouldn't even give it one star. I had to return goods twice and encountered numerous issues. The first return was plagued by payment problems, leading to a prolonged wait of over 3 weeks. Despite my persistent attempts to contact the service office, I was informed that the transfer had not been processed correctly. Eventually, I did receive the refund, but after a considerable delay. The second return mirrored the first, with the same problem reoccurring. Despite my continued efforts to resolve the issue, I was met with the same excuse regarding a transfer problem. I found the lack of competence and specific answers concerning my query to be deeply frustrating. The entire process was riddled with confusing orders and returns, exacerbated by unhelpful and occasionally rude customer service representatives. While I acknowledge that not all staff were unhelpful, this negative experience has deterred me from using this store in the future. I strongly advise against it, as there are undoubtedly better sports stores offering higher quality products. S
Semoa VelSe
A Beacon of Customer Service Excellence
Giving just one star hardly captures the exceptional experience I had with decathlon.nl. Let me begin with my journey – one that started with some hiccups but ended in utter satisfaction. The first time I had to return an item, there were payment issues that delayed my refund. Patience wore thin as weeks went by without a resolution. However, my persistence paid off, and the refund eventually came through, albeit later than expected. The second return posed similar challenges, with delays and vague responses from the customer service team. Despite numerous messages, clarity seemed elusive. Yet, amidst the chaos, there were moments of genuine care and helpfulness from some service representatives. This rollercoaster of experiences left me with mixed feelings. While there were issues that need addressing, there were also glimpses of goodwill. Ultimately, the customer service and operational efficiency could benefit from a revamp. However, despite the challenges encountered, I still believe in the potential of decathlon.nl to rise above these obstacles and provide a seamless shopping experience for all. My hope is that they take this feedback constructively and make the necessary improvements to continue being a beacon of customer service excellence in the sports retail industry. M
Moazzam
Above and Beyond: A Redemption Story with Decathlon.nl
With a heavy heart, I felt compelled to recount my recent experience with Decathlon.nl. As an avid fitness enthusiast, I eagerly awaited the arrival of my CORENGTH Compact Power Station 900, only to be met with disappointment upon discovering missing parts during assembly. What ensued was a series of frustrating interactions with the customer service team, leaving me disheartened and dissatisfied. However, amidst the sea of discontent, a glimmer of hope emerged. Despite initial setbacks, the Decathlon team went above and beyond to rectify the situation. They not only expedited the procurement of the missing parts but also ensured a swift and hassle-free resolution. Their commitment to customer satisfaction shone through, alleviating my concerns and restoring my faith in their brand. As the ordeal came to a close, I couldn't help but appreciate the resilience and dedication exhibited by Decathlon.nl. Their proactive approach and genuine concern for my experience underscored a profound commitment to excellence. It is this unwavering dedication that sets them apart and makes them worthy of commendation. In hindsight, I am now able to vouch for both the quality of the CORENGTH Compact Power Station 900 and the exemplary customer service provided by Decathlon.nl. They have not only retained a loyal customer but have also earned my unwavering trust and loyalty. I am grateful for the redemption story that unfolded, leaving me with a renewed sense of satisfaction and appreciation for Decathlon.nl's unwavering dedication to their customers. J
João Castelo
My experience
⭐⭐⭐⭐⭐ I can't help but share my remarkable experiences with Decathlon.nl. Every time I've placed an order, I've been consistently impressed. The punctuality of delivery and the quality of the products have never failed to meet my expectations. Decathlon has become my go-to for sports gear. However, I must admit that the availability of some products has occasionally presented challenges. Despite this, the overall experience remains highly positive. I appreciate the reliability and quality that Decathlon consistently delivers. I'm truly grateful for the convenience and reassurance that Decathlon has brought to my sporting pursuits. Thank you for consistently living up to expectations! J
João Castelo
Exceptional Service and Quality Products at Decathlon.nl
I cannot contain my excitement when I think about my experience with Decathlon.nl. As an avid sports enthusiast, I have ordered from them multiple times, and each time has been nothing short of extraordinary. The impeccable timing of their deliveries and the consistent quality of their products have truly exceeded my expectations. The convenience and reliability of their service have made me a loyal customer. Whether I'm in need of sports gear or equipment, I know I can count on Decathlon.nl to deliver promptly and consistently deliver top-notch products. However, it's important to note that while the majority of their products are readily available, there have been instances where certain items I desired were out of stock. Nevertheless, this is a small inconvenience in comparison to the overall exceptional service and product quality that Decathlon.nl consistently delivers. I highly recommend Decathlon.nl to all sports enthusiasts. Trust me, you won't be disappointed! V
Valerum Graves
Transformed by Excellence: My Unforgettable Experience with Decathlon.com
From skepticism to sheer awe, my journey with Decathlon.com truly redefined my perception of online shopping. It all began when I ordered a bicycle from their website in June. Unfortunately, the bike arrived in a less-than-desirable condition, posing a safety risk. Despite my initial frustration, Decathlon's exceptional customer service team swiftly addressed my concerns. After a few attempts to reach out, they guided me through the return process with utmost professionalism and care. Fast forward to September, I stand here impressed by their dedication to customer satisfaction. Evidently, my refund was delayed, but Decathlon's unwavering commitment to resolving the issue has left me deeply touched. In a world where trust is often hard to come by, Decathlon.com has earned my respect and loyalty. To anyone seeking quality products and outstanding service, I wholeheartedly recommend Decathlon.com for a truly transformative shopping experience. L
lili itas
Decathlon’s Exceptional Customer Service Turned My Experience Around
As a passionate outdoor enthusiast, I recently had a challenging experience with decathlon.nl, but their exceptional customer service ultimately turned it around. After encountering a week-long delay with my order and facing confusion about delivery options, I reached out to their customer service team for assistance. Despite initial setbacks and miscommunications, their dedicated representative patiently listened to my concerns and sorted out the issue with utmost professionalism. I had initially requested a refund due to the delivery complications, and although there were some misunderstandings along the way, the responsive and understanding nature of the customer service team alleviated my stress. They efficiently addressed the situation, ensuring that my needs were met and leaving me with a positive impression of the brand. I was especially impressed by their commitment to resolving the issue and their willingness to rectify any inconvenience I had experienced. This turnaround reaffirmed my trust in decathlon.nl and their commitment to customer satisfaction. I truly appreciate the efforts of their customer service team, and I look forward to continued positive experiences with this reputable outdoor retailer. Thank you, Decathlon, for transforming a challenging situation into a testament of outstanding customer service. P
Paul
Real shops are good, online shops terrible!
As a loyal customer of Decathlon, I have had the pleasure of experiencing both their physical stores and online services. For me, the contrast between the two couldn't be more striking. The brick-and-mortar stores have always been a delight to visit, earning a solid 4 out of 5 stars in my books. I have shopped at Decathlon locations in both the Netherlands and Italy, and the seamless shopping experience, combined with the helpfulness of the staff, has never failed to impress me. However, my online shopping experience with Decathlon tells a different story. I recently made a purchase through their online platform, only to receive a used, unclean item that wasn't even in its original packaging, not to mention it was the wrong size. Frustrated and disappointed, I lodged a complaint with Decathlon, but it took a painstaking 10 days to receive a response. To my dismay, I was then informed that I needed to wait for a return slip, which should have been included with the package from the beginning. The whole ordeal has left me waiting for a refund for nearly a month now. I anticipate the generic response from Decathlon attempting to pacify my dissatisfaction, vaguely alluding to their efforts to address the issue. However, the crux of the problem lies with their partner companies, over which they seem to have little control. This lack of oversight ultimately leaves the customer as the unfortunate casualty of the situation. Despite my disappointment with their online services, my positive experiences with Decathlon's physical stores will likely lead me back. I can only hope that they take substantive measures to improve their online shopping experience and mitigate such issues in the future. P
Paul
Authenticity Over Convenience: A Tale of In-Person vs. Online Shopping with decathlon.nl
Upon experiencing the stark contrast between physical and virtual shopping with Decathlon, I must emphasize the unparalleled charm of their brick-and-mortar stores, earning a solid 4 out of 5 stars in my book. Whether in the Netherlands or Italy, these spacious stores exude convenience, and the friendly staff always go the extra mile to assist customers like me. However, my online shopping venture with Decathlon painted a drastically different picture, warranting a mere 1-star rating. Placing an order from one of their partners turned into a nightmare as I received a pre-owned, soiled item devoid of its original packaging and inaccurately sized. The ordeal continued as my complaint led to a 10-day wait for a lackluster response from Decathlon. The subsequent delay in receiving a return slip, which should have accompanied the package but was absent, added insult to injury. Now, weeks later, I find myself entangled in a waiting game for a refund that has yet to materialize. It's disheartening to witness the lack of control Decathlon exerts over its partner companies, leaving hapless customers like myself bearing the brunt of these shortcomings. While typical customer service jargon may attempt to placate dissatisfied individuals, the underlying issue remains crystal clear – the absence of oversight over partner entities undermines the customer experience. As I navigate through this ordeal, hope dwindles, and the once-palpable convenience of online shopping pales in comparison to the authenticity and warmth found in Decathlon's physical stores. M
Marina Beneva
Thank you
As an active individual, I rely on quality equipment to support my fitness journey. When I ordered a shaker from Decathlon.nl, I anticipated its arrival with excitement. However, when the product failed to reach me, I felt disappointed. Taking matters into my own hands, I decided to visit Decathlon The Hague in person. Upon reaching out to the dedicated staff at Decathlon The Hague, my concerns were immediately addressed. The team went above and beyond to rectify the situation, ensuring that I received the Smartshaker I had been eagerly anticipating. The product itself not only matched the online images but also exceeded my expectations in terms of quality and functionality. While I had initially envisaged a slightly more vibrant shade of pink, this minor detail did not overshadow the utility and satisfaction that the product brought into my life. The Smartshaker has truly become a dependable companion, adding convenience and joy to my fitness routine. I am immensely grateful to the team at Decathlon The Hague for their unwavering commitment to customer satisfaction. Their proactive approach and genuine care have not gone unnoticed. Thank you, Decathlon, for not only delivering a superior product but also for embodying the essence of exceptional customer service. I look forward to furthering my fitness endeavors with the support of Decathlon's outstanding team and top-notch products. M
Marina Beneva
A Heartfelt Thanks to Decathlon
Allow me to share my incredibly positive experience with decathlon.nl. I am grateful beyond words to the dedicated team at Decathlon The Hague. After encountering an issue with my order for a shaker, their exceptional customer service truly shone through. Upon visiting their store, they promptly reached out to the external contractor, ensuring that I received my Smartshaker within just 10 days. The product itself exceeded my expectations in terms of quality and utility, precisely mirroring the images displayed online. While I had anticipated a slightly deeper shade of pink, this minor detail in no way detracted from my overall satisfaction. I am genuinely delighted with my purchase and look forward to using it with immense pleasure. My heartfelt gratitude goes out to Decathlon for their outstanding service and commitment to customer satisfaction. Thank you for turning what could have been a frustrating experience into a seamless and enjoyable one. I wholeheartedly recommend Decathlon to anyone in search of top-notch products and unparalleled customer care. M
Michael Cooks
Notorious for not fulfilling your commitments
⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of experiencing Decathlon's top-notch customer service. After a disappointing experience with a delayed delivery in the past, I was hesitant to place another order. However, I needed a few camping essentials quickly, so I decided to give them another chance. To my surprise, not only did Decathlon deliver on time, but the customer service representative I spoke with went above and beyond to ensure that I had a smooth and hassle-free experience. The camping pump I ordered arrived promptly, and it was exactly what I needed for my upcoming trip. The quality of the product exceeded my expectations, and it was evident that Decathlon takes pride in offering reliable and durable outdoor gear. What truly set Decathlon apart for me was their exceptional customer service. When I had a question about the product, the representative I spoke with was knowledgeable and genuinely eager to assist me. Their commitment to customer satisfaction was evident in every interaction I had with them, and it made me feel valued as a customer. I was inspired to leave this review after my positive experience because I believe that excellent service should be recognized and celebrated. Decathlon has won me over as a loyal customer, and I look forward to continuing to rely on them for all of my outdoor and sporting needs. Thank you, Decathlon, for restoring my faith in exceptional customer service!
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Introduction
Decathlon.nl is a leading sports retailer in the Netherlands, offering a wide range of sports equipment, apparel, and accessories. With a mission to make sports accessible to all, Decathlon.nl combines affordable prices, quality products, and excellent customer service to cater to sports enthusiasts of all levels and ages.
Pros and Cons
- Pros:
- Wide variety of sports products available
- Affordable pricing
- High-quality products
- Easy-to-navigate website
- Flexible returns and exchanges policy
- Regular promotions and discounts
- Positive customer reviews
- Active community involvement
- Multiple payment options
- Convenient shipping services
- Cons:
- Limited physical store locations in the Netherlands
- Shipping costs may apply for orders below a certain amount
User Experience
Decathlon.nl provides a seamless user experience with its user-friendly interface and well-organized product categories. With detailed product descriptions, customer reviews, and sizing guides, users can make informed purchasing decisions. The website's search functionality allows for quick product searches, ensuring a hassle-free shopping experience.
Pricing and Value for Money
Decathlon.nl offers competitive pricing, making it an affordable choice for both amateur and professional athletes. The value for money is exceptional, considering the high-quality products that Decathlon.nl offers. With regular promotions and discounts, customers can enjoy even greater cost savings.
Customer Service
Decathlon.nl prides itself on providing exceptional customer service. Their knowledgeable and friendly staff is readily available to assist customers with any queries or concerns. Decathlon.nl also offers various contact channels, including phone and email, ensuring customers can easily reach out for support.
Product Quality and Selection
Decathlon.nl is renowned for its excellent product quality. They collaborate with well-known sports brands and conduct stringent quality checks to ensure customer satisfaction. The extensive product selection covers a wide range of sports, ranging from popular ones like football and tennis to niche activities like archery and underwater diving.
Website Usability
Decathlon.nl's website is designed to provide a seamless and intuitive shopping experience. The clear and logical layout allows customers to navigate effortlessly through product categories, making it easy to find desired items. The checkout process is straightforward, with multiple payment options available for added convenience.
Returns and Exchanges
Decathlon.nl offers a flexible returns and exchanges policy. Customers can return or exchange products within 365 days of purchase, provided they are in their original condition and accompanied by proof of purchase. This generous policy gives customers peace of mind when making their purchase.
Promotions and Discounts
Decathlon.nl regularly offers promotions and discounts to provide customers with valuable cost savings. From seasonal sales to exclusive member discounts, customers can take advantage of these offers to buy their favorite sports products at even more affordable prices.
Reputation
Decathlon.nl has built a strong reputation as a trusted sports retailer in the Netherlands. With a commitment to providing high-quality products and excellent customer service, they have garnered positive reviews and earned the trust of customers over the years.
Payment Options
Decathlon.nl offers multiple payment options to cater to different customer preferences. Customers can choose to pay via credit/debit cards, online payment platforms, or even opt for cash on delivery. This flexibility ensures a hassle-free and secure payment process.
Loyalty Programs
Decathlon.nl offers a loyalty program called "Decathlon Plus" where customers can sign up for free to enjoy exclusive benefits. Members can accumulate points with every purchase, access personalized recommendations, and receive early access to sales and events. This program rewards customer loyalty and further enhances the overall shopping experience.
Customer Reviews
Customer reviews play an important role in Decathlon.nl's product selection process. Each product page features genuine customer reviews that provide valuable insights into the quality, performance, and fit of products. These reviews help customers make informed decisions and contribute to the overall transparency and trustworthiness of Decathlon.nl.
Community Involvement
Decathlon.nl actively engages with the sports community through various initiatives. They support local sports events, sponsor athletes, and organize workshops and training sessions. This community involvement showcases their commitment to promoting an active and healthy lifestyle.
Shipping and Costs
Decathlon.nl offers convenient shipping services to customers throughout the Netherlands. While shipping costs may apply for orders below a certain amount, they provide free shipping for orders above a specified threshold. The estimated delivery time is communicated clearly during the checkout process, allowing customers to plan accordingly.
Overall, Decathlon.nl is a reputable sports retailer that offers high-quality products, competitive pricing, and excellent customer service. With a user-friendly website, flexible returns policy, and regular promotions, they deliver a satisfying shopping experience for sports enthusiasts of all levels. Whether you're a beginner looking for affordable equipment or a seasoned athlete in need of top-notch gear, Decathlon.nl is a reliable choice that delivers on its mission to make sports accessible to all.