Introduction
Dedcool.com is a cruelty-free, vegan and sustainable fragrance brand that offers an extensive range of artisanal and handmade perfumes, candles, and body care products. Launched in 2016, Dedcool has quickly attracted a cult following for their unique, genderless, and customizable scents that cater to the modern, conscious consumer.
Pros and Cons
Pros:
- Environmentally friendly and animal cruelty-free products
- Extensive range of fragrances and customizable options
- High-quality, long-lasting scents
- Sustainable packaging and brand ethics
Cons:
- Higher price point compared to mass-produced fragrances
- Limited physical store locations
- May not appeal to consumers who prefer traditional, gender-specific scents
User Experience
Dedcool.com has a sleek, minimalist website design that is easy to navigate and visually appealing. The site is well-organized, with clear sections for products, customization options, and brand information. Customers can easily filter scents by fragrance type, mood, ingredient, and size. The website also features a comprehensive Fragrance Guide that helps customers find the perfect scent based on their preferences.
Pricing and Value for Money
Dedcool's pricing reflects the quality and exclusivity of their products. Prices for their fragrances start at $38 for a 7.5ml roll-on bottle and go up to $140 for a 50ml spray bottle. The candles are priced at $35 each, and their body care products range from $12 to $45. While the higher price point may not be affordable for some consumers, the quality, sustainability, and exclusivity of Dedcool's products make them a worthwhile investment for those who can afford it.
Alternatives
Some alternative fragrance brands that cater to similar audiences include Ellis Brooklyn, Lurk, and Phlur. Each of these brands offers a unique range of sustainable and cruelty-free fragrances, with a focus on using natural ingredients and innovative scent profiles.
Customer Service
Dedcool's customer service team is accessible via email or through their online contact form. Their team is responsive and helpful, and they strive to provide the best service possible. Dedcool also offers a 14-day return policy for products that are unused and still in their original packaging.
Product Quality and Selection
Dedcool's fragrance line is impressive, with over a dozen distinct and customizable scents that are unique and long-lasting. Their candles and body care products are also of high quality, made with ethically sourced and sustainable ingredients. Dedcool's commitment to sustainability and environmental responsibility is reflected in their products, and consumers can feel good about supporting a brand with a conscious mission.
Website Usability
Dedcool's website is user-friendly, with intuitive navigation and clear organization of products and information. The site is visually appealing, with crisp product images and detailed product descriptions. The customization process for their fragrances is straightforward and easy to use, allowing customers to create their own unique scents.
Returns and Exchanges
Dedcool offers a 14-day return policy for products that are unused and still in their original packaging. Customers must contact their customer service team to initiate a return or exchange. Dedcool covers the cost of shipping for returns or exchanges within the US.
Promotions and Discounts
Dedcool occasionally offers promotions and discounts, either through their website or social media channels. Customers can sign up for their newsletter to receive updates on special offers and new releases.
Reputation
Dedcool has built a strong reputation for their sustainable, cruelty-free, and gender-neutral fragrance line. Their commitment to ethical practices and exceptional quality has earned them a loyal fanbase and positive word-of-mouth recommendations.
Payment Options
Dedcool accepts payment through major credit cards, Apple Pay, and Shop Pay.
Loyalty Programs
Currently, Dedcool does not offer any formal loyalty programs. However, customers who sign up for their newsletter can receive discounts and exclusive offers.
Customer Reviews
Customer reviews of Dedcool's products are overwhelmingly positive, with many customers praising the quality, uniqueness, and lasting power of their fragrances.
Community Involvement
Dedcool supports various social and environmental causes, such as the Human Rights Campaign, the ACLU, and the Sierra Club. They also prioritize working with sustainable and ethical partners and suppliers.
Shipping and Costs
Dedcool offers free shipping on US orders over $65. For orders below $65, shipping costs are calculated at checkout. Dedcool also offers international shipping, with costs calculated at checkout. Orders are typically processed within 2-3 business days, and customers can track their order through a tracking link provided via email.
