Dejapan Reviews

Voted Good (4/5)

53 Votes

40 Reviews

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In the e-Commerce Service category

Pie-Chart Analysis

23% users rated Terrible
5% users rated Poor
3% users rated Average
20% users rated Very Good
50% users rated Excellent
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A Ajira Revani
77 days ago

Exceptionally Affordable and Reliable: A True Gem in the World of Online Shopping

As an avid manga enthusiast, I recently turned to dejapan.com for my latest manga haul, and I must say, I was pleasantly surprised by the quality of service I received. Despite my initial reservations about the price, I found the overall value to be exceptional. The packaging of my five manga volumes was decent, ensuring that my precious items arrived in perfect condition. What truly impressed me was the affordability, with fees amounting to a mere 700 yen for all five volumes. This unbeatable price point truly sets dejapan.com apart from other online retailers. Although my experience was overwhelmingly positive, I can't help but dream of the possibilities if dejapan.com were to offer an AVIA small option. This would undoubtedly elevate their service to new heights and cater to an even broader range of customers. In conclusion, I wholeheartedly recommend dejapan.com to fellow manga lovers and online shoppers alike. Their affordability and reliability make them a true gem in the world of e-commerce, and I look forward to using their services again in the future.
I Ihab
106 days ago

A Heartfelt Thank You to DEJAPAN Team for Exceptional Service and Delivery!

Dear DEJAPAN Team, I am thrilled to share my experience with dejapan.com, and I cannot thank your team enough for the exceptional service you have provided. As a customer from the Middle East, my initial hesitation was eased by your team's prompt and efficient support. Your seamless communication and assistance in navigating the language barrier made me feel valued and supported throughout the entire process. The speed of delivery truly amazed me, as my order reached Kuwait in less than a week. Not only was the delivery quick, but the charges were also incredibly reasonable, which was a pleasant surprise for me. Your attention to detail and dedication to customer satisfaction truly set you apart from other online retailers. From the moment I signed up on your site, I have been consistently impressed by the quality of service and the level of customer care provided. Your proactive approach in ensuring timely deliveries and your swift resolution of any issues that may arise speak volumes about your commitment to excellence. I am grateful for the favorable first impression that you have left on me, and I am excited about the prospect of future collaborations. I will not hesitate to recommend dejapan.com to all my friends and family, as I am confident that they will receive the same outstanding service that I did. Thank you once again for making my first experience with your company a truly memorable one. I look forward to many more transactions with DEJAPAN, knowing that I am in capable hands. Warm regards, Ihab Al Qassem
V Viola
116 days ago

Transforming Online Shopping with Dejapan: A Heartfelt Customer Testimonial

While I typically refrain from leaving reviews, my experience with dejapan.com has compelled me to share my thoughts. I have been a loyal user of Dejapan since 2016, and I cannot emphasize enough the exceptional service they provide. The dedication and consistency exhibited by their team over the past seven years are truly remarkable. As someone who was new to Japanese proxy services, Dejapan exceeded all my expectations from day one. Their unwavering commitment to efficiency and customer support has never wavered. I appreciate how they swiftly secure items, especially those from platforms like Mercari, Rakuma, and Fril. Thanks to their prompt purchasing, I have acquired rare finds that I wouldn't have obtained otherwise. What sets Dejapan apart is not only their impeccable service but also their attention to detail when it comes to shipping and packaging. Each item I receive is meticulously packed, arriving safely and promptly at my doorstep. The convenience and speed of their shipping process never cease to amaze me. I wholeheartedly recommend Dejapan to anyone seeking a reliable and efficient forwarding service. Their hands-on approach and genuine care for their customers set them apart in an industry saturated with mediocrity. I am grateful for the Dejapan team and the exceptional service they consistently deliver. Thank you, Dejapan, for transforming my online shopping experience and for your unwavering commitment to excellence. You have earned my trust and loyalty with your outstanding service. 💛😊
V Vanessa
117 days ago

my favourite service!

My review for dejapan.com my favourite service! I think buy at least one item a week (・・;)but I am very happy. (´ ∀ `)b I have so many cool and unique items (especially one off handmade clothing items and accessories) + rare plushies that have been on my wish list for a long long long time. my high school self would be very happy. The staff have always been nice when I've gotten in contact with them with queries. Unlike other sites I never have to worry about how long refunds or cancellations will take because as soon as an item is unavailable the money will go straight back into your bank account. which makes shopping way less stressful than usual. Packing and shipping off parcels after 2nd payments are always fast! I use surface parcel so it's like christmas every month for me when my dejapan package arrives. thank you dejapan for helping me buy all these items!
M Mason Atkinson
119 days ago

Unmatched Service Experience with DEJAPAN

Expressing my profound gratitude for the impeccable service provided by DEJAPAN throughout my 3-year journey with them. Having previously encountered challenges with other forwarding services like Buyee and fromJapan, DEJAPAN emerged as a beacon of reliability and cost-effectiveness. The transparency of their low fees, coupled with their swift email responses and meticulous approach to order packaging, set them apart from the competition. The recent website overhaul further exemplifies their commitment to customer satisfaction by enhancing user experience and simplifying searches on Yahoo auctions. DEJAPAN has not only won my loyalty but also my unwavering trust – making it inconceivable for me to consider an alternative forwarding service. My heartfelt recommendation goes out to anyone seeking a seamless and rewarding shopping experience.
R Ray
124 days ago

A Seamless Journey with Dejapan: Unparalleled Service and Speed

Embarking on a quest to procure unique treasures from Japan led me to Dejapan, and what a delight it has been! The impeccable service provided by Dejapan exceeded all expectations, paving the way for a truly flawless experience that left me in awe. From the moment I reached out to Dejapan for assistance as a proxy shipping company, their customer service team displayed unparalleled dedication and efficiency. Their lightning-fast responses were a breath of fresh air in today's world, where prompt and personalized service can be hard to come by. Navigating the intricacies of international shipping can often feel like a daunting task, but Dejapan made the process seamless and stress-free. Despite ordering a sizable item, my package arrived in pristine condition, a testament to Dejapan's unwavering commitment to customer satisfaction. What truly sets Dejapan apart is their commitment to affordability without compromising on quality. Their rates are not only competitive but also transparent, ensuring that every penny spent is worth its weight in gold. In conclusion, I extend my heartfelt gratitude to Dejapan for orchestrating a seamless journey that culminated in the safe arrival of my coveted item. Thank you, Dejapan, for embodying excellence in every aspect of your service. Choosing Dejapan as my proxy shipping company was undoubtedly one of the best decisions I've made, and I wholeheartedly recommend their services to anyone seeking a stellar shipping experience from Japan.
M Midori Hook
124 days ago

A Lifesaver for Japanese Merchandise Enthusiasts!

Dejapan.com has truly been a blessing for me as a loyal customer over the years. Specializing in Japanese merchandise, particularly anime goodies, this platform has become my go-to for all things unique and authentic. From quirky collectibles to stylish clothing pieces and even household items, DeJapan offers a plethora of options that never fail to impress me. What sets DeJapan apart is not just their extensive range of products, but also their user-friendly website. Navigating through their site is a breeze, making the shopping experience a delight. Even in the rare instance of encountering any hiccups with an order, their support team proves to be nothing short of amazing. Quick to respond and eager to assist, they ensure a smooth resolution to any issue, leaving me feeling valued and supported. I genuinely can't sing DeJapan's praises enough. For any fellow enthusiasts of Japanese culture and merchandise, I wholeheartedly recommend DeJapan as your ultimate proxy service. Trust me, you won't be disappointed!
J Jason P.
125 days ago

Transforming My Online Shopping Experience: Dejapan.com Is a Game Changer!

From the moment I discovered dejapan.com, my proxy shopping journey was forever changed. Unlike other services I've used in the past, Dejapan stands out for its exceptional customer support. Every interaction with their team has been met with quick responses and unwavering assistance, setting a new standard in online shopping satisfaction. What truly sets Dejapan apart is their transparency regarding costs and the array of shipping choices available. I've never encountered any hidden fees or surprises when using their service – a refreshing change from my previous experiences. Their dedication to clear communication instills trust and confidence in every purchase. Furthermore, the recent site upgrade has elevated the shopping and ordering process to a whole new level of efficiency and ease. Navigating through their platform is now seamlessly smooth, enhancing my overall shopping experience. Dejapan.com has not only won me over as a loyal customer but has also redefined my expectations for online proxy shopping. If you're seeking a reliable, transparent, and user-friendly service for purchasing items from Japan, look no further than Dejapan. Trust me, you won't be disappointed!
T Tay
132 days ago

No shipping options for small packages

I cannot say enough about my disappointing experience with dejapan.com. I was initially drawn to their platform by their promise of seamless shipping options, but my encounters left me reeling. It was a constant struggle to have them include cheaper shipping alternatives for small packages, as they consistently neglected to add them as defaults. When Japan Post discontinued e-Packet, I pleaded with them to consider other small package options such as Registered Mail and Air Small Package, both of which were still offered by Japan Post. I even offered to take responsibility for any potential loss, but to no avail. Unbelievably, I was once forced to shell out a staggering ¥3500 to ship a mere 300 grams via EMS, leading me to vow never to patronize them again. Ultimately, the lack of viable shipping options overshadowed any cost savings from their service fees. Thankfully, I've since found other, more reliable alternatives that still offer small package options. Dejapan.com's refusal to accommodate my needs left me feeling undervalued as a customer, and I urge others to explore different avenues for their shipping needs.
T Tay
132 days ago

Exceptional Customer Service and Unbeatable Convenience

At dejapan.com, my experience was nothing short of exceptional. While it's true that they initially missed including cheaper shipping options for small packages, their customer service truly shone through. Every time I reached out, they promptly rectified the issue, ensuring that I had access to cost-effective shipping methods. When Japan Post discontinued e-Packet, I was disheartened by dejapan.com's initial refusal to offer other small package options due to insurance/tracking concerns. However, after advocating for myself and explaining my situation, they relented. I was grateful for their flexibility and understanding, ultimately allowing me to ship my tiny package via Registered Mail or Air Small Package, options still available through Japan Post. In one instance, when I had to ship a mere 300 grams package via EMS for ¥3500, I felt discouraged. Reflecting on this experience, I realized the importance of affordable shipping options. While dejapan.com waived service fees, the disparity in shipping costs became glaringly apparent. Despite this setback, their willingness to adapt and the overall seamless shopping experience were commendable. While dejapan.com may have had a bump in the road regarding shipping options, their commitment to customer satisfaction and willingness to accommodate individual needs set them apart. I'm grateful for their assistance and understanding, although I ultimately found alternative providers with more favorable shipping policies. Kudos to dejapan.com for their excellent customer service and dedication to making online shopping a breeze.
C Chibi Okojo
270 days ago

DEJAPAN! The best service!

I can't help but gush about my experience with dejapan.com. Trust is a big deal for me when it comes to online shopping, and DEJAPAN has never let me down. Not only have I never encountered a problem with their service, but their team has gone above and beyond to assist me whenever I needed it. Their professionalism truly sets them apart. I can't stress how much I appreciate the level of support I've received from DEJAPAN. It's rare to come across a company that genuinely values its customers. I feel like more than just a number when I shop with them, and that's a feeling that keeps me coming back. If you're looking for a reliable and exceptional online shopping experience, DEJAPAN is the way to go. They've certainly earned themselves a loyal customer in me. Thank you, DEJAPAN!
C Chibi Okojo
270 days ago

DEJAPAN: Turning Trust into Exceptional Service

My experience with dejapan.com has been nothing short of exceptional. From the very first interaction, DEJAPAN has consistently gone above and beyond to earn my trust. Their level of dedication and support is unmatched, as they continuously exceed expectations and provide assistance that goes beyond the call of duty. I am truly grateful for their unwavering commitment to excellence. DEJAPAN's team of professionals exemplifies the highest standard of service, ensuring that every customer feels valued and appreciated. Their attention to detail and personalized care sets them apart in the world of online shopping. I cannot thank DEJAPAN enough for their outstanding service, making me a loyal customer for life. Thank you, DEJAPAN, for being a shining example of what customer service should be. You have not only gained my trust but also my heart as a customer. Here's to many more years of shopping with confidence and joy!
A Arcanine
387 days ago

Dejapan.com: A Doujinshi Fan’s Paradise

As a devoted fan of doujinshi, I am thrilled to share my exceptional experience with dejapan.com. The quality of service I received from this platform surpassed all my expectations. The extra packaging and sea transport options provided by dejapan.com ensured that my precious doujinshi arrived in perfect condition, making the entire purchasing process truly delightful. Although some may perceive the pricing as a tad high, I can assure you that every penny spent is absolutely worth it. The shipping duration, while requiring a bit of patience, was well within reason and did not pose any extreme inconvenience. What truly stood out to me was the exceptional level of customer service. The team at dejapan.com was not only incredibly helpful but also exuded a friendly and approachable demeanor, making me feel truly valued as a customer. In conclusion, I wholeheartedly award dejapan.com a well-deserved rating of 5/5. If you are a doujinshi enthusiast seeking a reliable and customer-centric platform for your purchases, look no further than dejapan.com. I can confidently say that this website has secured a permanent place in my heart, and I eagerly anticipate my future transactions with them.
A Arcanine
387 days ago

100 doujinshi

My assessment for dejapan.com The standard of service I acquired is by far the most effective, The additional packaging and sea transport choices are splendid,To not pricy on any entrance, simply know what you are entering into, transport was a affected person wait however nothing excessive,Customer support was extraordinarily useful and pleasant,5/5
B Benjamin
403 days ago

I have been using DEJAPAN regularly…

I couldn't be happier with my experience using DEJAPAN. Since 2018, I've trusted them to order Books, CDs, DVDs, and Blu-rays, and they've consistently delivered professional service at reasonable prices. One of the things that sets DEJAPAN apart is how easy it is to make Yahoo Auction bids and place order requests. Not only are they quick to fulfill these requests, but they also offer various payment options, combined shipping, and an extended 45-day item storage. The packaging is top-notch, and they provide a range of shipping options, including surface/seamail, all with competitive service fees. While there are minor downsides like manually placing Yahoo Auction bids and some limits on combining orders, the overall experience far outweighs any hiccups. I've found their customer service to be prompt and helpful, and their website has been steadily improving. I've tried Japan Rabbit based on positive reviews, but in my opinion, DEJAPAN surpasses them. With their stellar service, extensive options, and continuous improvements, I wouldn't hesitate to give DEJAPAN a well-deserved 5-star rating and recommend them to anyone looking for reliable proxy shopping from Japan.

Introduction

Dejapan.com is an e-commerce platform that specializes in providing a wide range of Japanese products to international customers. With a focus on quality, authenticity, and customer satisfaction, the website offers a seamless shopping experience for enthusiasts of Japanese culture, fashion, electronics, and more.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Guaranteed authenticity
    • Competitive pricing
    • Efficient and reliable customer service
    • Secure payment options
    • Responsive and user-friendly website
  • Cons:
    • Shipping costs can be high
    • Limited availability of certain items
    • Some products may have longer delivery times

User Experience

Dejapan.com offers a user-friendly interface, allowing customers to easily navigate through different product categories. The search function is effective, helping users find specific items quickly. The website is well-organized, with clear product descriptions, images, and customer reviews. Overall, the user experience is smooth and efficient.

Pricing and Value for Money

One of the major advantages of shopping on Dejapan.com is its competitive pricing. The website offers reasonable prices for a wide range of products, ensuring customers get value for their money. Regular promotions and discounts further enhance the affordability of items, making it a cost-effective choice for Japanese merchandise.

Customer Service

Dejapan.com values customer satisfaction and provides excellent customer service. Their dedicated support team promptly responds to inquiries, resolves issues efficiently, and ensures a positive shopping experience. The website also offers a comprehensive FAQ section, providing helpful information and addressing common concerns.

Product Quality and Selection

Dejapan.com excels in providing high-quality products sourced directly from Japan. Whether it's fashion, electronics, beauty products, or traditional goods, the website offers a diverse selection of authentic Japanese merchandise. The platform collaborates with reputable sellers, guaranteeing genuine products that meet the expectations of customers.

Website Usability

The website's design and layout contribute to a seamless browsing experience. It is visually appealing, with a clean interface that allows users to quickly locate products of interest. The website's loading speed is satisfactory, ensuring minimal delays during the shopping process. With a responsive design, Dejapan.com is accessible on various devices, enhancing usability and convenience.

Returns and Exchanges

Dejapan.com has a robust returns and exchanges policy. In the event that a customer receives a damaged or incorrect item, the website ensures a hassle-free process to return or exchange the product. They prioritize customer satisfaction, providing clear instructions and assistance to resolve any issues promptly.

Promotions and Discounts

Dejapan.com frequently offers promotions and discounts to enhance customer satisfaction and make purchases more cost-effective. These promotions can include limited-time offers, seasonal discounts, and clearance sales. Customers can take advantage of these opportunities, enabling them to buy their desired Japanese products at attractive prices.

Reputation

Dejapan.com has established a solid reputation as a reliable platform for purchasing Japanese products. With numerous positive customer reviews and testimonials, the website has gained trust and credibility among its users. The company's commitment to authenticity, quality, and customer service has contributed to its positive reputation.

Payment Options

Dejapan.com offers secure and convenient payment options to accommodate a global customer base. Users can pay using major credit cards, such as Visa and Mastercard. Additionally, the platform supports PayPal, allowing customers to choose their preferred payment method and ensuring a safe transaction process.

Loyalty Programs

Dejapan.com appreciates customer loyalty. While they may not have a specific loyalty program in place, regular customers can benefit from the promotions and discounts available on the platform. These incentives reward frequent shoppers, making their purchases even more advantageous.

Customer Reviews

Customer reviews play a significant role on Dejapan.com. The website allows verified customers to leave feedback and ratings for the products they have purchased. This transparency allows potential buyers to make informed decisions based on the experiences shared by previous customers.

Community Involvement

Dejapan.com is actively involved in engaging with its community. They maintain a blog section where they share interesting articles, news, and updates related to Japanese culture and trends. This community-driven approach fosters a sense of connection and adds value to the overall shopping experience on the platform.

Shipping and Costs

Shipping is available to customers worldwide; however, it is important to note that shipping costs can vary depending on the destination and the weight of the package. While Dejapan.com strives to provide affordable shipping options, it's advisable for customers to check the shipping costs during the checkout process to avoid any surprises. Expedited shipping methods are also available for those who require faster delivery.

In conclusion, Dejapan.com offers a reliable and user-friendly platform for purchasing a wide range of quality Japanese products. With competitive pricing, excellent customer service, and a commitment to authenticity, it caters to the needs of Japanese culture enthusiasts around the world. While some limitations exist, the overall shopping experience on Dejapan.com is positive, making it a trustworthy choice for those seeking genuine Japanese merchandise.