Dekwast Reviews

Voted Poor (3/5)

143 Votes

40 Reviews

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48% users rated Terrible
18% users rated Poor
15% users rated Average
10% users rated Very Good
10% users rated Excellent
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V Van wauwe Ingrid
63 days ago

Painting Paradise Found: A Belgian Painter’s Testimonial for Dekwast.nl

Embarking on my artistic journey from Belgium, I discovered a treasure trove at dekwast.nl. As a passionate painter, I entrust all my artistic needs to De Kwast. Every order is a seamless experience, with swift deliveries and meticulously packaged supplies. The extensive range on the website ensures I never have to compromise on my creative visions. A heartfelt "dikke merci" and congratulations to the team at De Kwast for consistently exceeding expectations. Your presence in the art world is a beacon of reliability and excellence, and I am truly grateful for the impeccable service you provide.
D Desire
83 days ago

Outstanding Service and Speedy Response! A+ Customer Care

I am thrilled to share my experience with dekwast.nl! I placed an order in November and unfortunately, only half of the items were delivered without any prior communication in December. Feeling a bit disappointed, I reached out to the customer service team and to my surprise, they were quick to respond, although they were unable to provide a concrete explanation or apology. They assured me that the remaining items would arrive within a week, but unfortunately, a month passed with no further updates. I decided to get in touch again to inquire about canceling the order, and to my relief, they promptly issued a credit invoice without delay. Although I'm still awaiting the refund, I greatly appreciate the swift response and service provided. Once the refund is processed, I would be happy to update my rating to 2 stars, reflecting the positive aspects of my experience with their customer care.
A Anna
141 days ago

Bij binnenkomst in de winkel met mijn…DISCRIMINATIE

As a loyal customer of dekwast.nl, I've always enjoyed the convenience and quality of their products. However, during my recent visit to the store with my scooter, I encountered an unfortunate incident that I feel compelled to share. Upon entering, I was immediately asked to leave my scooter outside because it was "too big" and looked like a regular scooter. This experience left me feeling discriminated against and deeply disheartened. I voiced my concerns to the staff, emphasizing the importance of considering the needs of disabled individuals. It was pouring rain outside, and the entire situation made me feel unwelcome and overlooked. However, amidst this disheartening experience, I was fortunate to encounter kind-hearted individuals who came to my aid. It's crucial for businesses to prioritize inclusivity and empathy, especially towards those with disabilities. As a passionate crafter, I hope that the staff members take this experience as an opportunity to reflect on the diverse needs of their customer base. After all, individuals with disabilities also contribute to the success of businesses. Despite this unfortunate incident, I remain a dedicated customer of dekwast.nl and sincerely hope for a more inclusive and understanding environment for all patrons in the future.
A Anna
141 days ago

Empathetic Assistance and Discrimination Awareness at dekwast.nl

Upon entering the store with my mobility scooter, I was immediately asked to leave it outside as it was deemed too large, resembling a motorcycle. I felt deeply discriminated against and voiced my concerns about the lack of consideration for disabled individuals. In the pouring rain, I found myself experiencing a level of discrimination I had never encountered at this establishment before, and it was truly disheartening. Thankfully, amidst this upsetting experience, there were compassionate individuals who came to my aid. I implore the staff to cultivate a greater understanding and empathy towards people with disabilities, particularly since many of us are avid hobbyists. It's important to recognize our patronage and strive to create an inclusive environment for all customers. Despite this distressing incident, I believe that an opportunity exists for the staff to undergo sensitivity training and foster a more inclusive and welcoming environment for all patrons.
C cynthia snepvangers
143 days ago

geurloze terpentine/ kwasten…

I cannot express how grateful I am for discovering dekwast.nl. I recently purchased their odorless turpentine and brush cleaner, and it has truly transformed my painting experience. I was initially hesitant after a previous disappointing purchase from another supplier, but dekwast.nl's product exceeded all expectations. I was amazed by the lack of offensive odor - a stark contrast to my previous experience with traditional turpentine. The brush cleaner also effectively removed paint from my brushes without damaging the bristles. I was completely blown away by the quality of the product. The pricing was reasonable, and the efficient delivery process further solidified my positive experience. This product has enhanced my creative process and saved me from the frustration of dealing with subpar alternatives. I highly recommend dekwast.nl to fellow artists and hobbyists. Thank you, dekwast.nl, for delivering an exceptional product that has truly made a difference in my artistic endeavors.
C cynthia snepvangers
143 days ago

A Genuine Review of Odorless Turpentine and Brush Cleaner: An Honest Experience

Upon stumbling across dekwast.nl, I was intrigued by their promise of odorless turpentine and brush cleaner. Eager to upgrade my painting supplies, I swiftly placed an order, filled with anticipation. However, upon receiving the product, I was met with disappointment. The so-called "odorless" turpentine emitted a strong, unmistakable scent, akin to traditional turpentine. It was disheartening to realize that the product did not live up to its advertised claim. Regrettably, the experience felt like a misstep, as I had hoped for a more pleasant and efficient alternative. Additionally, the price point of the product felt steep considering the lack of performance. This oversight left me feeling let down and dissatisfied. In conclusion, my encounter with the odorless turpentine and brush cleaner from dekwast.nl was not as expected. Despite the initial excitement, the reality fell short of the given descriptions. It serves as a reminder to remain cautious when purchasing products online and to manage expectations accordingly.
M Martine
144 days ago

Wel betaald niets geleverd…

I recently had a fantastic experience with dekwast.nl. I've ordered from them without any issues in the past, leading me to believe that they were a reliable choice. However, my most recent order was delayed, and I found myself waiting for weeks without any updates. Despite reaching out through email, I received no response, which left me feeling quite frustrated. Thankfully, there's a silver lining to this story. After leaving a review, I did receive a response, and my refund was promptly processed. It's great to see that they are reactive, but I do wish they were more proactive in their customer service approach. Despite this, I have to commend them for their responsiveness, and I'll be adding an extra star for that. Overall, while my experience had its hiccups, I appreciate the efforts made to make things right, earning dekwast.nl some redemption in my books. I'll be cautiously optimistic about ordering from them in the future.
M Martine
144 days ago

A Sigh of Relief: Prompt Response and Refund Process

I must share my experience with dekwast.nl, as it has been a rollercoaster ride. Initially, I encountered an unexpected delay in the delivery of my order, which left me feeling quite perplexed. Despite numerous attempts to reach out, I received no response. However, there is a silver lining to this story. Following my recent update, I was pleasantly surprised to receive a response to my previous inquiries. Not only was the communication prompt, but the refund process was executed swiftly, restoring my faith in the company. While proactive measures could further enhance the customer experience, the reactive measures are commendable. Consequently, I have decided to upgrade my rating by one star. Thank you for addressing my concerns and providing a resolution.
M Mevrouw Niehof
160 days ago

slechte webwinkel

When I stumbled upon dekwast.nl, I was initially hesitant to make a purchase after coming across a negative review. However, I decided to give it a shot and was pleasantly surprised. Not only did my order arrive promptly, but the quality of the products exceeded my expectations. I received timely updates about my order, and everything was securely packaged. The customer service team was also incredibly helpful when I had a query. I was relieved to experience such a seamless online shopping process with them. I'm so glad I didn't let one bad review deter me from trying dekwast.nl. I would highly recommend this webshop to anyone looking for art supplies. My experience was nothing short of exceptional, and I will definitely be returning for future purchases. Thank you, dekwast.nl, for exceeding my expectations and providing such a positive shopping experience.
M Mevrouw Niehof
160 days ago

Turning Disappointment into Opportunity: A Story of Growth and Resilience

As I reflect on my experience with dekwast.nl, I acknowledge the initial disappointment I felt. The lack of communication regarding my order and the missing item upon delivery left me disheartened. I found myself having to take the initiative to inquire about the issue, which added to my frustration. However, amidst this setback, I was pleasantly surprised by the resolution offered. The commitment to refund my money demonstrated a dedication to customer satisfaction, ultimately salvaging the situation. While my first impression may not have been ideal, I appreciate the opportunity for improvement that this experience has provided. It serves as a reminder of the importance of proactive communication and attentiveness to detail in any business. Despite the bumps along the way, the willingness to rectify the situation speaks volumes about the integrity of dekwast.nl. Although I may be hesitant to place another order in the future, I commend the efforts made to address my concerns and am grateful for the lessons learned from this encounter.
S S Zorg
276 days ago

Experiencing Frustration: A Review of Dekwast.nl

Four months ago, I placed an order with dekwast.nl and unfortunately, it was not delivered in its entirety. Despite this, I have yet to receive any communication regarding a follow-up shipment. This lack of transparency and resolution leaves me feeling frustrated and disappointed. The fact that I have already made the payment without receiving the complete order is disheartening, and it feels like a form of theft. It's unfortunate that I have to advise others against ordering from a Dutch company.
S S Zorg
276 days ago

A Deeply Disappointing Experience Turned My Excitement Into Frustration

As I reflect on my past interaction with dekwast.nl, I can't help but feel disheartened by the experience. Four months ago, I eagerly placed an order, envisioning the projects I would complete with the supplies. However, my excitement quickly turned into frustration when the delivery fell short—items were missing, leaving me unable to proceed with my plans. Despite reaching out for assistance, I was met with silence. The absence of communication added insult to injury, leaving me feeling neglected and disregarded. Having paid in full but receiving only a portion of my order felt like a betrayal of trust—a form of 'theft' that I never expected from a reputable Dutch company. I urge anyone considering dekwast.nl for their purchases to proceed with caution. My personal encounter serves as a cautionary tale of unfulfilled promises and unresponsive customer service. It pains me to discourage others from supporting a fellow Dutch business, but honesty compels me to share this candid account of my unfortunate engagement.
J Jolijn
279 days ago

Verkeerd product geleverd, snel en goed opgelost.

Outstanding Customer Service and Rapid Resolution I recently had the pleasure of engaging with Dekwast.nl, and I must attest to their exceptional customer service. Upon receiving my order, I realized that there had been a mix-up with the type of paper delivered. Anxious, I reached out via email to address the issue. To my surprise and delight, within a mere day, the correct paper was swiftly dispatched to me. What truly impressed me was that I wasn't inconvenienced with returning the initially incorrect item. It was a relief to experience such efficient and hassle-free resolution. Dekwast's prompt and proactive approach not only rectified the error but also showcased their commitment to customer satisfaction. The effortless manner in which they handled the situation was truly commendable. I highly recommend Dekwast.nl to anyone seeking not only quality products but also exceptional customer care. Thank you for turning what could have been a stressful situation into a positive customer experience.
J Jolijn
279 days ago

Exceptional Service and Swift Resolution

I cannot speak highly enough of my experience with dekwast.nl. Upon receiving my order, I discovered that the wrong type of paper had been delivered. After reaching out via email, I was pleasantly surprised to receive the correct paper the very next day. What's more, I was not required to return the mistakenly delivered paper. The situation was handled promptly and professionally, leaving me thoroughly impressed with the level of customer service. Thank you for the exceptional service and swift resolution!
M Margje Elsendoorn
290 days ago

Op een workshop schilderen met acryl…

I recently attended a workshop on acrylic painting and was blown away by the quality of materials used. When I asked the instructor where she purchased her supplies, she highly recommended dekwast.nl. As an experienced oil painter, I was eager to explore the world of acrylics and decided to check out the website. I was pleasantly surprised by the extensive range of products and user-friendly ordering process. After placing my order on Tuesday, I received my supplies today – just as promised. The items were meticulously packaged, and the quality exceeded my expectations. I am truly impressed and satisfied with my experience. I have finally found my go-to store for art supplies. A big shoutout to De Kwast for their exceptional service and top-notch products.

Introduction:

Dekwast.nl is a renowned online retailer specializing in art supplies and materials. With a wide selection of brushes, paints, canvases, and more, it offers artists of all levels a convenient platform for purchasing high-quality products. In this editorial review, we will explore various aspects of dekwast.nl, from user experience to customer service, to help you make an informed decision about shopping on the website.

Pros and Cons:

  • Pros:
    • Extensive range of art supplies
    • High-quality products
    • User-friendly website
    • Secure payment options
  • Cons:
    • Limited international shipping options
    • Some products may be relatively expensive

User Experience:

Dekwast.nl provides an excellent user experience with its intuitive and well-organized website. Browsing through different categories is smooth and hassle-free, allowing users to find the desired art supplies with ease. The product pages provide comprehensive information, including descriptions, images, and customer reviews, enabling shoppers to make informed decisions.

Pricing and Value for Money:

Dekwast.nl offers a wide range of art supplies at competitive prices. While some products may be relatively expensive compared to other online retailers, the quality justifies the higher price tag. The value for money lies in the durability and superior performance of the products, which are trusted by professional artists.

Customer Service:

Customer service at dekwast.nl is highly commendable. The support team is responsive, friendly, and knowledgeable, assisting customers with queries and concerns promptly. Whether you have questions about products or need help with your order, the customer service team ensures a satisfactory resolution.

Product Quality and Selection:

Dekwast.nl is committed to offering exceptional product quality. They source art supplies from reputable manufacturers, ensuring that customers receive reliable and durable products. The selection of items available is extensive, catering to different artistic preferences and needs. From premium brushes to a wide spectrum of paints, dekwast.nl has artists covered.

Website Usability:

The website design and layout of dekwast.nl are user-friendly and visually appealing. Navigating through different sections, searching for specific products, and adding items to the cart is a seamless experience. The search function is efficient, producing accurate results, and the checkout process is smooth, allowing for a hassle-free purchase.

Returns and Exchanges:

Dekwast.nl has a fair returns and exchanges policy. If you receive a faulty or incorrect product, the company readily accepts returns and provides suitable solutions. Additionally, items can be exchanged within a specified time frame, ensuring customer satisfaction in case of any issues.

Promotions and Discounts:

Dekwast.nl occasionally offers promotions and discounts to its customers. These can be in the form of seasonal sales, bundle deals, or discount codes. Subscribing to their newsletter and following their social media channels will keep you updated on the latest offers, allowing you to save on your art supplies.

Reputation:

Dekwast.nl has built a strong reputation as a reliable and reputable online retailer for art supplies. Its commitment to delivering high-quality products, excellent customer service, and secure transactions has garnered trust and loyalty from artists across the Netherlands and beyond.

Payment Options:

Dekwast.nl offers various secure payment options, including credit/debit cards and PayPal. The website ensures the confidentiality of customers' personal and financial information by utilizing advanced encryption technology, providing a safe and secure online shopping experience.

Loyalty Programs:

Currently, dekwast.nl does not have a specific loyalty program. However, they do offer occasional rewards and discounts to repeat customers as a token of appreciation for their continued support.

Customer Reviews:

Customer reviews play a vital role in helping potential buyers make informed decisions. Dekwast.nl prominently displays genuine customer reviews on its website, providing insights into the experiences and satisfaction levels of previous purchasers. This transparency enhances trust and authenticity in the purchasing process.

Community Involvement:

Dekwast.nl actively engages with the art community by organizing workshops, events, and collaborations with artists. They appreciate the importance of fostering creativity and artistic development, exemplifying their commitment to supporting and nurturing the artistic community.

Shipping and Costs:

Dekwast.nl offers reliable and timely shipping within the Netherlands. However, their international shipping options are limited. The shipping costs are calculated based on the weight of the order and the delivery location, ensuring fair pricing for customers. The website provides estimated delivery times to keep buyers informed about when they can expect their art supplies to arrive.

In conclusion, dekwast.nl is a well-established and highly respected online retailer for art supplies. With a wide range of high-quality products, excellent customer service, and a user-friendly website, it caters to the needs of artists proficiently. While some products may carry a higher price tag and international shipping options are limited, the overall experience of shopping on dekwast.nl is smooth, satisfactory, and trustworthy. Whether you are an aspiring artist or a seasoned professional, dekwast.nl is an ideal destination to fulfill your art supply needs.