Users Voice for Delhivery

99% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
1% users rated Excellent
Pie Chart Review Representation for Delhivery
Delhivery Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2.5 5 4.8 4.5 4.4 5
Oct 2022 1 5 4.2 3.6 4.6 1
Nov 2022 1.1 5 3.9 4.4 4.2 5
Dec 2022 5 5 5 5 5 2
Mar 2023 1 5 3.1 4.1 3.6 5
Line Chart for Rating of peer stores

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Detailed Delhivery Review by

Introduction

Delhivery.com is a leading logistics service provider in India that offers end-to-end solutions for businesses and individuals. With a presence in over 2,800 cities in the country, the company has the capability to reach every corner of India.

Pros and Cons

Pros: - Delhivery has a wide coverage area across India, making it accessible to both business and individual customers. - The company offers a range of logistics services including last-mile delivery, warehousing, and transportation. - Delhivery has a user-friendly website that allows customers to easily track their packages. - The company has a good reputation for timely and reliable delivery. - Customers can choose from a range of payment options. Cons: - The pricing for some services may be higher than other logistics service providers. - There have been reported cases of packages getting lost or delayed.

User Experience

The Delhivery website is user-friendly and easy to navigate. Customers can track their packages using the tracking number provided. There are also options for customers to modify delivery details or reschedule delivery.

Pricing and Value for Money

The pricing for Delhivery's services varies depending on the type of service and the distance to be covered. While the pricing may be slightly higher than other logistics service providers, Delhivery's wide coverage area and range of services make it a convenient choice for many.

Alternatives

Some of the popular alternatives to Delhivery in India are FedEx, DHL, and Blue Dart.

Customer Service

Delhivery has a dedicated customer service team that is available to answer queries and concerns. Customers can reach out to the team through various channels including email and phone.

Product Quality and Selection

Delhivery offers a range of logistics services including last-mile delivery, warehousing, and transportation. The company uses technology to ensure speed and efficiency in its services.

Website Usability

The Delhivery website is easy to use and navigate. Customers can track their packages, modify delivery details, and reschedule delivery through the website.

Returns and Exchanges

Delhivery has a returns and exchange policy in place. Customers can initiate a return or exchange through the website or by reaching out to the customer service team.

Promotions and Discounts

Delhivery occasionally offers promotions and discounts to its customers. Customers can subscribe to the newsletter to stay updated on such offers.

Reputation

Delhivery has a good reputation for timely and reliable delivery. However, there have been reported cases of packages getting lost or delayed.

Payment Options

Customers can choose from a range of payment options including cash on delivery, credit/debit cards, net banking, and mobile wallets.

Loyalty Programs

Delhivery does not offer a loyalty program.

Customer Reviews

Customer reviews for Delhivery are mixed. While some customers have reported a positive experience, others have reported issues with delayed or lost packages.

Community Involvement

Delhivery is involved in various community initiatives including environmental sustainability programs.

Shipping and Cost

Shipping costs for Delhivery's services vary depending on the type of service and the distance to be covered. Customers can check the shipping costs through the website.

Delhivery Recent User Reviews

User Rating

1 stars

101

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Reviewer Name: Ashima Puri

Review Submission Date: 2022-12-09

Review Title: Busy courier company
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Review Description: If your products are dispatched from this courier company.please sit ideal for 15 days or may be more.Product will reach at their hub at time but for delivering they take 15 to 20 days.Too busy they are

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Reviewer Name: mahaveer jain

Review Submission Date: 2022-12-08

Review Title: very poor service in delivery after…
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Review Description: very poor service in delivery after reaching material to bangalore-sambhav products

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Reviewer Name: Sreenivas Vallepu

Review Submission Date: 2022-12-05

Review Title: Don’t send courier through Delhivery.com
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Review Description: I never expected from this guys, when the packet was delivered it was opened and one of the item in it was stolen or missed , There is no customer care number , and they never respond to the emails after 1 st response asking for the photos of the packaged when it picked and delivered post sending that no response , don’t send through this

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Reviewer Name: Vicky Singh

Review Submission Date: 2022-12-05

Review Title: India s' worst courier delivery company
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Review Description: India s' worst courier delivery companySome time they not visit to your address and they said this order cancelled by customer

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Reviewer Name: Shubham

Review Submission Date: 2022-12-04

Review Title: Very bad service i return my order but…
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Review Description: Very bad service i return my order but pickup agent not pick my order

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Reviewer Name: deepthi b

Review Submission Date: 2022-12-03

Review Title: The worst delivery experience ever
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Review Description: The worst delivery experience ever. First of all their service is too bad and no concerned person to answer our queries . I have ordered glass vases bt all of them were broken because it was just kept in the carton not even packed properly. Worst worst worst....

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Reviewer Name: shubham tiwari

Review Submission Date: 2022-12-02

Review Title: From last week I am following agent for…
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Review Description: From last week I am following agent for order pickup but they are not responding,only they are changing delivery person on daily basis but all are having same nature they are interested in entertaining their customers ,this proofs that how will they go in future..worst & pathetic service i have ever seen in my life ..

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Reviewer Name: Tanmoy Samanta

Review Submission Date: 2022-11-26

Review Title: Delhivery Total Fraud And Scam
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Review Description: My both shipments LR 231579433 and LR 231555743sent with Delhivery with Carrier Risk Rs 75000.Contain Baby Garments. Both are not traceable since last 4 Month but Delhivery saying "These LR's have been disposed off as per the finance team instructions."whats a rubbish company, Have a Poor and unexpected experience with Delhivery... Fraud Company.

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Reviewer Name: Vineet Jain

Review Submission Date: 2022-11-19

Review Title: There is no system in place and they…
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Review Description: There is no system in place and they are making a fool out of customer. Recruited bunch of unprofessional people with no manners to talk.IT IS THE WORST COURIER COMPANY IN INDIA

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Reviewer Name: Mohan Poliyedath

Review Submission Date: 2022-11-19

Review Title: The worst in india
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Review Description: The worst in india, their delivery persons are very rude, they don't give doorstep service, they will call u and tell to pickup below the apartment or their outlet, even if we paid for doorstep delivery, they even lie that they have come to the address and no one was avaliable. They will mark status as delivered even if the parcel is not delivered. Worst company to trust.

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