User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

95% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
5% users rated Excellent
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RD Fence Co. Billerica, MA 1 days ago
★☆☆☆☆

Defective One Write checks

Being a business owner I understand the importance of having reliable and efficient business checks. Thats why I turned to deluxe.com for my check printing needs. However I was disappointed when the 1200 worth of checks I ordered turned out to be defective. Upon receiving the checks I realized that they did not transfer to the ledger as they should. This was a crucial problem that affected the smooth operation of my business finances. Frustrated I reached out to customer service hoping for a solution to this issue. To my dismay I was informed that they were indeed experiencing problems with the product. Despite acknowledging the issue they expressed their inability to offer any assistance or resolution. I was left feeling helpless and unsupported as a customer. This experience left me feeling let down and frustrated. As a business owner I rely on the products and services I invest in to be reliable and to support the smooth operation of my business. Unfortunately deluxe.com fell short in delivering on these expectations. I sincerely hope that deluxe.com takes customer feedback seriously and works towards resolving such issues in the future ensuring that other businesses do not face similar challenges. Effective and reliable financial tools are essential for the success of any business and I trust that deluxe.com can strive to uphold these standards in the future.

Caroline Southernly 11 days ago
★☆☆☆☆

Would rate as a zero if it was an

A disheartening experience with deluxe.com left me feeling utterly frustrated and disappointed. What should have been a straightforward transaction turned into a nightmare as the company double charged our account on 9123 and to make matters worse they adamantly refused to refund the money. The following months were spent in a disheartening cycle of endless phone calls where I repeatedly encountered unhelpful customer service representatives. Promises of a callback from a supervisor were consistently broken amplifying our sense of helplessness. Needless to say it was a thoroughly exasperating experience that left a sour taste in my mouth. My advice to potential customers is crystal clear steer well clear of deluxe.com. This is not a company that values its customers or their hardearned money. Save yourself the frustration and hassle and take your business elsewhere.

Patricia 24 days ago
★☆☆☆☆

Waiting over 6 weeks.

Waiting over 6 weeks. Goods could be anywhere in 3 places. Customer service appallingly rude and uncaring. Constantly e mailing them and getting the run around. I believe I am being scamned. Used KlarnalWhy would Klsrna associate with thisappallingly bad companyAbout to contact them to inform them Im witholding last payment. Want my money back now. Dreadful companyVery bad reviews on trust pilotAnd hard to find out anything about them. I think they are possibly scammerscertainly untrustworthy and after 6 weeks today Ive been informed they cannot locate my goods which were in Belfast UK many weeks ago and easily deliverable to me . Will not refund my money Asked me today to be patient When they cannot tell me where my order now is it when it might be delivered I suspect never. Do not trust this company. Do not buy from them would be my advice.

angie webb 37 days ago
★☆☆☆☆

Customer service did not follow

Customer service did not follow instructions on shipping our checks. The tracking number provided was invalid and I was told well sorry thats all I can do..would you like more checks sent .. DO not order from Deluxe My checks are still missing.

angela hogue 52 days ago
★☆☆☆☆

twice within 3 month I placed an order

twice within 3 month I placed an order and never received it. I called Deluxe claims they have no record of either order even though I received a confirmation email with the order number.

Bryan S 58 days ago
★☆☆☆☆

Deceptive sales and web site

Deceptive sales and web site information on cost and products. Beware of this company they advertise price by box of checks but I found out the hard way a box of checks is just one pack of 25checks. No where does it call out the actual quantity of checks when ordering. I called to see what was up when was I getting the rest of my checks and got Virgina. Who in a very snooty and condescending way told me oh well you should have read the fine print that some checks come in a box on ONE

E C 64 days ago
★☆☆☆☆

Deceptive discount offer and no service

Received email with a 25 discount on all checks. Placed an order but the promo code shows as invalid. No way to talk to anyone anymore just an automated system that only takes orders. Site is no better and refers you to your financial institution for issues. They of course send you back to Deluxe as they do not process check orders. Horrible no service. Based on other reviews probably wont even get my over priced checks. I contacted my bank to tell them to find another vendor. All need to do this to stop this

Name 72 days ago
★☆☆☆☆

Not worth it

A Disappointing Experience Why You Should Avoid ThemI recently had a truly frustrating experience with a certain company and I feel compelled to share my story to caution others. The whole ordeal was incredibly disheartening and raised serious concerns about the companys competency and customer service. After placing an order with this company I had the misfortune of encountering a series of mishaps that left me deeply dissatisfied. First and foremost the company inexplicably sent my order to the wrong address. This blunder caused an extensive delay in receiving my package which mind you I desperately needed. Unfortunately due to their inefficiency it took weeks for the package to even be shipped. By the time it was en route I had already relocated to a new address rendering the shipment completely inaccessible to me. To compound matters I took proactive steps to rectify the situation by updating my address with my banking institution. However even with the corrected information on file the company still managed to deliver my package to the old address. This begs the question whats the point of having a process for address updates if its blatantly disregardedAdding insult to injury there was no tracking information available for the order. Its 2021 in this day and age the absence of package tracking is simply unthinkable. How can a company justify shipping items especially important ones like checks without providing customers with a means to monitor their delivery This lack of accountability and transparency only exacerbated the frustration and inconvenience I experienced. As if these logistical blunders werent exasperating enough attempting to communicate with the company proved to be an exercise in futility. Their customer service was virtually nonexistent making it nearly impossible to reach a representative and seek resolution. This lack of accessibility left me feeling incredibly helpless and undervalued as a customer. In the end this entire ordeal has not only been a major inconvenience but has also eroded my trust in the company. As a result Im not only considering taking my business elsewhere but also contemplating the necessity of maintaining a relationship with the banking institution associated with this debacle. In conclusion my experience with this company has been nothing short of disappointing. From shipping blunders and a lack of tracking information to woefully inadequate customer service its clear that there are significant areas in need of improvement within this company. Therefore I feel compelled to caution others against engaging with this company to spare them from a similarly disheartening experience. Save yourself the frustration and avoid this company at all costs.

James Brown Casino Medicine 72 days ago
★☆☆☆☆

Screw this place

Screw this place. They spammed my business address with fake looking checks. Wasted my time and money. How in the world can a company think that soliciting their potential clients with a lie is a great way to start the relationship Crazy. So dishonest.

T. Reed 73 days ago
★☆☆☆☆

I placed an order for Deposit Slips

I placed an order for Deposit Slips online. When ordering it prompts you to put in the information you want on the checksdeposit slips and your routing and account number. When I received the order the routing number just said 5000 and 1000 and my bank would not accept it that way. I called deluxe and after getting the run around for too long I hung up. They said that the 5000 and 1000 automatically comes up with my institution so I repeatedly explained that I ENTERED the routing number when prompted and she kept saying no it put in its own routing number. So this went on and on and now I have 500 deposit slips that I can not use and the company will not remake my order the way I ordered it or refund my money. Horrible horrible customer service

Karla Garza 78 days ago
★☆☆☆☆

ZERO STARS

ZERO STARS DO NOT USE THIS COMPANY Ive placed an order on 811 and the confirmation said 710 business days. I still didnt receive my order and they keep on telling me that they didnt even start yet and that the lead time is now 2535 business days Bad customer service lying in their website. I will never order from them again. Avoid the problems and find a different company.

Edward Nieves 79 days ago
★☆☆☆☆

Steer clear from this company8230 No checks yet

I ordered my checks on August 29 with a delivery date of September 12... a day later and NO CHECKS. When a company gives you a deivery date Id expect them to deliver. The problem was to ship the checks faster youd have to pay ridiculous amounts of money when clearly it doesnt cost even 15.00 to send a box of crackers. So I went with the cheapest shipping route and placed my order. I was surprised to receive an email from them shortly after placing my order which I found weird stating that my order had shipped. Whaaaaat I literally just placed my order how could that possibly be I dont know what kind of business they are running whos leading and whos pushing it but this company has gone from respectable to regrettable. If you can find another company that can provide you this service and provides tracking numbers and customer service.

Bella Hodinie 100 days ago
★☆☆☆☆

DO NOT ORDER FROM DELUXE

Ordered Checks and Deposit Tickets July 28 2023. Recieved the deposit tickets promptly but STILL NO CHECKS AUG 24 2023 AND SAID THEY WOULD BE OVERNIGHT FOR TODAY STILL NOTHING.. OUR BUSINESS HAS BEEN OUT OF CHECKS SINCE I ORDERED AND I UNDERSTAND 710 BUSINESS DAYS BUT I HAVE CALLED AND CALLED AND THEY KEEP LIEING WE WILL BE GETTING CHECKS SOMEWHERE ELSE FROM NOW ON.... DELUXE HAS GONE DOWN HILL DO NOT ORDER FROM THEM

Hunter Harris 100 days ago
★☆☆☆☆

Charging 25 to ship a single business

Charging 25 to ship a single business check book for standard 710 day shipping is clearly price gouging. I ship stuff all the time through different curriers and its NEVER that expensive for something so small.

Peter 138 days ago
★☆☆☆☆

DeluxeBike sells junk and doesn8217t respond to customers.

They do not respond to emails or chat messages. They sold me a Mavic wheel that was so very poorly built that it will have to have major repairs before it can be ridden Multiple emails and messages sent to them seeking returnrefund have been ignored They claim to offer 30day return and refund. I suspect its a fake Mavic knockoff because the real Mavic website doesnt recognize the wheels serial number AND because such an old wellestablished wellrespected wheel builder would NEVER send a customer such a defective product.

ME 164 days ago
★☆☆☆☆

Avoid bad customer services.

Deluxe bought MacHighway in an effort to reinvent themshelves as a digital services provider. I have been a customer of MacHighway for over 20 years and never experienced such an aweful experience post acquision. I am trying to move off their platform and all they do is block me. Avoid this company.

Susan Gattis 250 days ago
★☆☆☆☆

I am so sick of woke companies

I am so sick of woke companies. They have gay pride checks but really no religious checks to pick from. Its past time for companies to actually do what they are suppose to do and get out of politics. In looking at the reviews it is apparent there customer service is horrible so I would suggest working on your customer service and running your business instead of playing politics.

K ledonne 381 days ago
★☆☆☆☆

Misprinted name couldn8217t be corrected after an hour with customer service.

When I decided to order personalized checks from Deluxe I was excited to add a personalized touch to my banking experience. However this excitement quickly turned to frustration when I encountered a significant issue with the printing of my name on the checks. I was shocked to find that my name had been misprinted with an arbitrary capitalization in the middle of the word. This error made the checks appear unprofessional and unacceptable for use. Determined to rectify the situation I promptly reached out to both my bank and Deluxe in hopes of finding a solution. My first point of contact was the customer service team at my bank where I spent a considerable amount of time explaining the issue and seeking assistance. However it became evident that the root of the problem lay with Deluxe the service responsible for printing the checks. As such I was directed to engage directly with Deluxes customer service to address the misprint. My patience was tested as I spent a frustrating hour on the phone with Deluxe attempting to resolve the issue to no avail. I was disheartened to learn that the company claimed they could not add a note to the order or exert any control over the printing process. Despite my efforts a second reorder yielded the same erroneous results further exacerbating my disappointment. The checks meant to enhance my financial transactions now seemed utterly worthless due to the persistent misprint. This experience not only undermined the utility of the checks but also left me deeply disillusioned with the level of customer service provided by Deluxe. In conclusion my initial anticipation of personalized checks turned into a regrettable ordeal. The inability to rectify a simple yet crucial error coupled with unproductive customer service interactions left me utterly dissatisfied with my experience with Deluxe. This ordeal has undoubtedly tarnished my perception of the brand and I would caution others to consider these potential pitfalls before engaging their services.

Alina 589 days ago
★☆☆☆☆

This is the worst company ever

This is the worst company ever. We got literally harassed by our bank US bank into doing business with them checks webiste website hosting ect.have had them for 9 years absolutely moronic incompetent company with the worst customer service. web hosting is a joke everything you need to do needs approval noone ever returns your phone calls customer service cant ever read their e mails right and do what you need. everything takes days and hours on the phone with multiple people to resolve constant mistakes...billing department cant ever do anything right either while still charging you for things.do yourself a favor and go with someone else.

Marilyn Wise 629 days ago
★☆☆☆☆

Minus 0 stars

Minus 0 starsDidnt get my checks they DONT PROVIDE TRACKING for checksNow I have to close my acct notify all online payees notify direct deposits including SSA IRS change beneficiary info other important documents. Cant be contacted by phone. They SUCK BIG TIME

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Introduction

Deluxe.com is an online retailer that offers a wide range of products and services, including deluxe checks, promotional products, business forms, and print services. Founded in 1915, Deluxe has a long history of delivering high-quality products and outstanding customer service.

Pros and Cons

Pros:
  • Diverse product offerings
  • Competitive pricing
  • Easy-to-use website
  • Excellent customer service
  • Free shipping on select orders
Cons:
  • Some products may be more expensive than competitors
  • Limited customization options for certain products

User Experience

The Deluxe website is user-friendly and easy to navigate. The homepage features a clear layout that highlights the main product categories. Customers can quickly find what they are looking for by using the search bar or the dropdown menus.

Pricing and Value for Money

Deluxe offers competitive pricing for their products and services. While some products may be more expensive than competitors, the quality and customer service justify the price for many customers. Deluxe also offers value through discount codes and promotions, as well as free shipping on select orders.

Alternatives

Other online retailers that offer similar products and services include Vistaprint, MOO, and 4imprint. However, Deluxe has a strong reputation and offers a wider range of products and services than some of its competitors.

Customer Service

Deluxe has excellent customer service, with knowledgeable and friendly representatives available to assist customers via phone, email, or chat. Their customer service team is responsive and helpful, and they aim to resolve any issues promptly.

Product Quality and Selection

Deluxe has a diverse selection of high-quality products, including personalized checks, promotional products, business forms, and print services. They offer customization options for many of their products, allowing customers to tailor them to their specific needs.

Website Usability

The Deluxe website is easy to navigate, with clear product categories and filters. The checkout process is straightforward, and customers can create accounts to save their preferences and order history.

Returns and Exchanges

Deluxe offers returns and exchanges on most of their products, with clear instructions provided on their website. However, some products may be subject to restocking fees or other restrictions.

Promotions and Discounts

Deluxe frequently offers promotions and discounts on their products, which can be accessed through their website or email newsletters. Customers can also sign up for their loyalty program, which provides exclusive discounts and rewards.

Reputation

Deluxe has a strong reputation for delivering high-quality products and exceptional customer service. They have been in business for over 100 years and have earned the trust of many customers.

Payment Options

Deluxe accepts major credit cards, including Visa, Mastercard, and American Express. They also offer payment options through PayPal and Bill Me Later.

Loyalty Programs

Deluxe offers a loyalty program, Deluxe Rewards, where customers can earn points on their purchases that can be redeemed for rewards and discounts.

Customer Reviews

Customer reviews on the Deluxe website and other platforms are mostly positive, with many praising the company's product quality and customer service.

Community Involvement

Deluxe is committed to corporate social responsibility and supports various charitable organizations and community initiatives.

Shipping and Costs

Deluxe offers free shipping on select orders, with shipping costs varying depending on the weight and destination of the products. They also offer expedited shipping options for an additional fee.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...