Users Voice for Deluxe

90% users rated Terrible
5% users rated Poor
0% users rated Average
1% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Deluxe
Deluxe Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 10 Apr 2019

Last updated by on 07 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1 2.4 5 4.2 4.8 2.3
Oct 2022 1 2.6 1 4.5 5 3.6
Nov 2022 1 4 4.7 5 5 5
Dec 2022 5 5 5 5 5 1.8
Mar 2023 1 2.6 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Deluxe Review by

Introduction

Deluxe.com is an online retailer that offers a wide range of products and services, including deluxe checks, promotional products, business forms, and print services. Founded in 1915, Deluxe has a long history of delivering high-quality products and outstanding customer service.

Pros and Cons

Pros:
  • Diverse product offerings
  • Competitive pricing
  • Easy-to-use website
  • Excellent customer service
  • Free shipping on select orders
Cons:
  • Some products may be more expensive than competitors
  • Limited customization options for certain products

User Experience

The Deluxe website is user-friendly and easy to navigate. The homepage features a clear layout that highlights the main product categories. Customers can quickly find what they are looking for by using the search bar or the dropdown menus.

Pricing and Value for Money

Deluxe offers competitive pricing for their products and services. While some products may be more expensive than competitors, the quality and customer service justify the price for many customers. Deluxe also offers value through discount codes and promotions, as well as free shipping on select orders.

Alternatives

Other online retailers that offer similar products and services include Vistaprint, MOO, and 4imprint. However, Deluxe has a strong reputation and offers a wider range of products and services than some of its competitors.

Customer Service

Deluxe has excellent customer service, with knowledgeable and friendly representatives available to assist customers via phone, email, or chat. Their customer service team is responsive and helpful, and they aim to resolve any issues promptly.

Product Quality and Selection

Deluxe has a diverse selection of high-quality products, including personalized checks, promotional products, business forms, and print services. They offer customization options for many of their products, allowing customers to tailor them to their specific needs.

Website Usability

The Deluxe website is easy to navigate, with clear product categories and filters. The checkout process is straightforward, and customers can create accounts to save their preferences and order history.

Returns and Exchanges

Deluxe offers returns and exchanges on most of their products, with clear instructions provided on their website. However, some products may be subject to restocking fees or other restrictions.

Promotions and Discounts

Deluxe frequently offers promotions and discounts on their products, which can be accessed through their website or email newsletters. Customers can also sign up for their loyalty program, which provides exclusive discounts and rewards.

Reputation

Deluxe has a strong reputation for delivering high-quality products and exceptional customer service. They have been in business for over 100 years and have earned the trust of many customers.

Payment Options

Deluxe accepts major credit cards, including Visa, Mastercard, and American Express. They also offer payment options through PayPal and Bill Me Later.

Loyalty Programs

Deluxe offers a loyalty program, Deluxe Rewards, where customers can earn points on their purchases that can be redeemed for rewards and discounts.

Customer Reviews

Customer reviews on the Deluxe website and other platforms are mostly positive, with many praising the company's product quality and customer service.

Community Involvement

Deluxe is committed to corporate social responsibility and supports various charitable organizations and community initiatives.

Shipping and Costs

Deluxe offers free shipping on select orders, with shipping costs varying depending on the weight and destination of the products. They also offer expedited shipping options for an additional fee.

Deluxe Recent User Reviews

User Rating

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Reviewer Name: Ryan Jakobs

Review Submission Date: 2022-11-18

Review Title: Checkbooks A Month Overdue
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Review Description: I was supposed to get my checkbook over a month ago, and it still hasn't shown up. The status just says "Shipped". I need this to pay my rent, but literally can't. Thank you, you trashfire scam company.

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Reviewer Name: K ledonne

Review Submission Date: 2022-11-16

Review Title: Misprinted name couldn't be corrected after an hour with customer service.
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Review Description: Somehow my name went through an arbitrary translation and came out capitalized in the middle of the word. After spending an hour on the phone with my bank and Deluxe, it was clear that Deluxe was responsible and "could not add a note to the order" or "control the printing in any way". A second re-order came out the same way. These checks are worthless, as was customer service.

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Reviewer Name: Joshua wright

Review Submission Date: 2022-11-10

Review Title: Terrible company sent me the wrong…
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Review Description: Terrible company sent me the wrong checks. I called and complained they said no problem bring to your branch we will reinburst you. I never ho to my branch. When I went to the branch to do some other banking I piled it all at once. Bank gave me a hard time about returning I called the company and they said you only have 90 days to return. Well someone should tell someone they only have 90 days to return instead of non Chalfont yeah just return them to your bank. Scamers

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Reviewer Name: Nitin Thakur

Review Submission Date: 2022-11-07

Review Title: Its really fake site...Didn't received…
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Review Description: Its really fake site...Didn't received my order no.68434 dated 25 October 2022.I need refund .Will file 420 case for Rs.99

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Reviewer Name: Alex Wilson Toast

Review Submission Date: 2022-09-24

Review Title: Use any other company
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Review Description: Use any other company. This one charges a premium price for their product and $18 for shipping 100 checks. They ship with no tracking number and say transit from Ohio to Jacksonville FL is 15 days. It's a joke. Avoid these money grabbers. There are more reputable, cheaper and safer options.

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Reviewer Name: michael henderson

Review Submission Date: 2022-09-17

Review Title: Do not order from The Deluxeman.
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Review Description: I ordered from this business, on June, 22, 2022, they haven't sent nothing ! No receipts, no sir we cancelled ur order, on nothing@ can I please have my One Hundred, Eighty dollars back

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Reviewer Name: Larone Esannason

Review Submission Date: 2022-08-30

Review Title: This company is horrible
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Review Description: This company is horrible. They canceled my order two days after it was suppose to come.they wasted two weeks of my time and that's with me paying express fees.please don't use this company you'll regret it.

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Reviewer Name: Jack Davidson

Review Submission Date: 2022-08-14

Review Title: I joined lending club and opened a…
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Review Description: I joined lending club and opened a checking account. Deluxe supposedly shipped a batch of checks to me, but they have not arrived, even two weeks after the estimated delivery date. They did not provide a shipping tracking number, so I am unable to check on the shipping status.

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Reviewer Name: Billy J. Acevedo

Review Submission Date: 2022-07-28

Review Title: They charged me 3 times for the same…
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Review Description: They charged me 3 times for the same order. Told me to ignore invoices from now on. But invoices say it will go into collections if I don’t pay within 30 days. I paid twice and called said I’d receive an email to file a claim and I haven’t gotten anything. What a scam. Never doing business with them again.

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Reviewer Name: Jessica

Review Submission Date: 2022-07-25

Review Title: ????
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Review Description: Ordered checks over three months ago, received no tracking information, and have not received the checks. Deluxe has not responded to any of my inquiries. My bank has a contract with them, so I'm going to switch to a bank that uses a different company -- I've been wasting money buying counter checks for the last three months to pay my rent and utilities.